The battery in my car died and my car was in my garage. I called Roseville Mobile Mechanics and told them that I needed a new battery. They said that they couldn't get to me until that afternoon. I told them I was going to try and find someone that could arrive sooner than that and I'd call them back if I couldn't find a faster alternative. They called me less than 5 minutes later with a "cancellation" and said they could be there in 20 minutes. They said they needed to do a "diagnostic check" first for $250 to determine the issue. I told them that the issue was that I needed a new battery and they said that they needed to decide that themselves and ensure there was no underlying issue. I had already found another mobile mechanic that could come out for $150, so I told them that and they said that they could apply $200 of the $250 to the labor cost should I use them to fix the issue.
They showed up 20 minutes later as promised and looked at the battery, said it was 6 years old and needed to be changed. I already knew that!! They did not look at anything else, test anything else or do any diagnostics. The didn't even test the battery. Even though I told them the battery was the issue and they had my car's make, model and year, they didn't bring a battery with them so they had to leave and come back. That took around 45 minutes. He came back with an estimate of $850, with a $200 credit bringing it down to $650. The cost of the battery on the first estimate was $350, so $350 battery +$250 service call - $200 = $400, not $600, so I asked about the $200 credit. Well, guess what, the labor cost for the 7 minutes he spent installing the battery was an additional $200! I also googled the cost of a battery and found it was not more like $250 rather than $350, so he gave me a $50 discount on that and in the end, I paid $600 for a new battery.
After thinking about this and talking it over with several friends and family members about this, I feel like I was ripped off by this company and won't go back or recommend them. read more