Visited Ross Auto Clinic again recently and it was a great experience as usual, Jerry is the best !!

My childhood friend who is a mechanic suggested I go to Ross Auto Clinic. (If a trustworthy mechanic suggests a garage to have my car worked on I already knew he would be good). I have been there several times and am very impressed. I had been to a SpeeDee Oil Change because my AC stopped working on my Honda Accord. They mis-diagnosed the issue and had told me that it would be about $1400 to repair. I took my car to Ross and told him what they had told me. He gave me the correct diagnosis and the cost was about $400. So clearly he is honest. Also, my Honda needed a wheel bearing and it turned out my wheel was bent. He shopped around for a used wheel for me because he told me knew ones were expensive. He was not able to find one but he did find a shop that straightened my wheel. The result was significant cost savings for me. The owner didn't have to do this. He did it because he gives excellent customer service. Later I coincidentally had a bad wheel bearing on my Chevy Silverado changed. The rear wheels have drum brakes and after he completed the work, the owner Jerry painted the drums for me a nice solid black so they look nice. I didn't ask him to do this. He just did it on his own to be nice. Again, GREAT customer service and a solid mechanic. Highly recommended!!!! read more

This place just earned the unwritten contract to service my 3 work vans. Went there with a job that I thought I can do but a rusted nut held me back. Took my problem here (which of course he could've turned) and he gave it a go. Julie and Jerry are amazing people..and are now my go to for my little fleet of vans. read more

Jerry and Julie were very helpful and knowledgeable about the issue with my car. Highly recoomended

Great work and service. My mother in law and husband have been with Ross Auto Clinic for years now and I was able to take my aunts van yesterday and it was great. They fixed the issue and was very kind in the process. Highly recommend if your looking for service! read more

I have known Jerry & Julie since the mid 1980's. I have had a few cars since then including Trans Am Firebird's, Camaro's and since 2005 Corvettes. Jerry is the only one who has and will be the only person who works on my cars. His honesty, integrity and pricing is consistent with or below other's while not compromising on quality of work or parts used. I may have moved to Portland now but I visit San Francisco at least once a year and I make it a point to stop in if even just to say "hello" to my friends at Ross Automotive. read more

I give Jerry two thumbs up! He has repaired both my sports car and van quickly, professionally and at a reasonable price. I never look forward to having my car or van repaired, but if it needs repair, I highly recommend Ross Auto Clinic, you'll be happy. Thank you! read more

Jerry and Julie have helped me with my car for over a year now and honestly they are the best. I've been to mechanics where they just do what they want to my car and then tell me what they did after. Julie always calls me and explains what is wrong before they even work on the car and then tell me how serious it is to fix or if it's not that serious but I'm going to need to do it eventually. When I go in they show me what was wrong instead of being quick to get rid of you. They have been such a help and I couldn't thank them enough! Check them out for your mechanic needs and if they can't help you (for instance they couldn't replace my mufflers) they give you recommendations of places to go which was so convenient. read more

I spent just over $1500 last September for new brakes, rotors and a tune up. Earlier this month I noticed a "vibration" when braking - I took it back to Ross and Jerry accused me of "abusing" my vehicle (which is a minivan). He actually went as far as to compare me to a formula one race car driver. My daily driving consists of driving my daughter to preschool, driving to work and then from work, to preschool and back home. Basically I drive like an "old lady". Although my warranty from September was for 12 months/12,000 miles (I had put on 7000 miles since then) - Jerry stated that he could not honor the warranty in this case and kept questioning me about my daily driving route, how fast I drove and other random things that basically were his way of getting out of the warranty. At the end of the day, I paid out of pocket (almost $300) for new pads and rotors - and he installed them at no charge. Am I happy? Ehh...happy that my car has brakes that work - but for how long I'm not too sure or confident about that. Customer Service 101 Jerry, make your customers feel valued and for the love of God - NEVER treat them as if they are children that you are "scolding". Do you know why Jerry? Because these "children" are the ones that are keeping you in business. Don't come off as if you're doing any "favors" - just do your job and keep your comments to yourself. read more

I have known Jerry Ross since about 1984 when he was with Serramonte Oldsmobile. As a mechanic goes~ One would be hard pressed to find a better one. As to being a Service Technician, Jerry knows his stuff! To put it into laymen's terms. Jerry Ross strives to keep up with the technology changes that the Automotive Industry does so frequently. Keeping his ASE Certifications up to date as do the other employee's. Ross Auto Clinic will use only OE (Original Equipment) Parts for your specific brand, make & model of automobile. Jerry's automotive background goes back to his school days as a teenager. And is always a fond lover of all things automotive. His racing background can attest to his love of all things automotive. He is honest to a fault. Including what U Don't K was explaining, if you abuse your vehicle it will be readily apparent and Jerry will advise as to the same. I have never known Jerry to be curse with a customer or client. His professionalism is of high regard within the industry. Many other shops and parts stores will proudly say they are acquainted with Jerry Ross and his Auto Clinic. They will also highly recommend his services to all. As will I!!! I have taken my Corvette to Jerry since I purchased it in 2006, as well as all of my vehicles since the 1980's. My wife's vehicles and other family member's vehicles go to Ross Auto Clinic for our entire Auto servicing needs. Always have, Always will. read more

Excellent, honest service is what I've always received at Ross Auto Clinic. I've been taking my car there for years, (several cars actually), and they have always been accommodating and fair with any work I've had them do. I don't work in SSF anymore, but I still take all my vehicles to them. Besides being competent what I look for is honesty, what else can you hope to find? I have and will continue to advise anyone I know to take their car there. I should have written a review for them years ago, but just now getting the time to do it. Thanks Ross Auto! Chris read more

I've been taking my car to Jerry for about three or four years and I have NEVER had a problem with him or his service. He definitely knows what he's talking about and he knows cars. I recently moved from San Bruno to Santa Clara, and there's only ONE person who gets to work on my car, and that's Jerry. His prices are excellent and his work is phenomenal. He's conscientious about his work and if it isn't right, he'll make it right. To "U Don't K." - I'm willing to bet you probably do drive your car rough, and yes, he did do you a favor by not charging for his time. I can tell from this paragraph of yours: "Although my warranty from September was for 12 months/12,000 miles (I had put on 7000 miles since then) - Jerry stated that he could not honor the warranty in this case and kept questioning me about my daily driving route, how fast I drove and other random things that basically were his way of getting out of the warranty." that you don't know anything about brakes, because speed, braking patters, routes, etc., have A LOT to do with wear and tear on brakes. I'll be bringing my car to Ross Auto Clinic as long as I'm driving :) read more

I've been taking my cars and trucks to Jerry for years . There is no one I trust more. I wont take my cars to anyone else. I think of Jerry as a friend, and have come to him for car advice many times. I love my cars (10) and wont trust them to just anyone. In these days of just doing the bare a**'s minimum its nice to find someone you can trust read more

Jerry is a consummate professional and has cared for my family and our cars for years. I trust my beautiful vintage Camaro TO NOONE BUT JERRY!!! A rare occurrence in nature of an honest mechanic and a reliable service experience. THANK YOU JERRY read more

Every time I bring my car into Ross Auto Clinic it comes back feeling like a new car. I was having a bad creaking noise coming from underneath my car and it turned out to be bad ball joints. I guess the problem had been getting progressively worse over time and then they just failed. Jerry called me up and said the struts were leaking too and that it would less costly to do them both at the same time. After the parts were replaced the car was also aligned. I also had the oil changed. When I drove the car home it felt like a completely new vehicle and I hadn't realized how bad the car actually was. I guess you don't notice it when it happens slowly over time. I guess the moral of the story is to have your vehicle checked on a regular basis so that things do go totally bad all at once. I highly recommend bring your car to Ross Auto Clinic. It's a family run business and his wife Julie always greets you with a smile read more

My husband has been taking his '65 Chevy truck to Jerry for the past few years, but we usually take our Volvo to the dealer. We recently had many problems with the Volvo, one of which was a clacking sound that no one could figure out and decided to take it to Jerry, too. He fixed the problem, car feels like new, and he explained what he did to us in a way even I could understand, making us feel comfortable and safe (we were worried about driving our kids around in a car with a mystery sound). He called a few days later to check up. We were very satisfied and will now be taking our Volvo to him, too. read more

Always the best service around. Jerry gives you an honest evaluation of necessary repairs and explains the alternatives without any high pressure tactics. He and wife Julie make your visit and repair problems much less stressful. No one likes to have to make repairs but these folks help by being there when you need them the most. All of the work I have had done was completed promptly and at a very fair price. Jerry has a great network of other services concerning your car and can recommend other shops to complete work that he feels are better suited to your needs. Meet Jerry and Julie and you will find some trustworthy friends. A++++++ read more