Diego helped my buy my new truck, he was very personable and helped answer all the questions I had…read more I left personal valuable belongings in my car when I traded it in and he ensured they were returned to me. Exceptional service.

UPDATE TO MY PREVIOUS 1 STAR REVIEW BELOW: I sent an email…read moreto the General Manager, Rod Morris, who had Ronnie reach out to Zac within hours. They had they car towed at their expense from our home in Mandeville to the dealership in Hammond. Their mechanic agreed with Autoville: the car was toast. Ross Downing agreed to purchase it back for 75% of what Zac paid. While it would've been nice to receive the full amount, legally, Ross Downing wasn't required to offer anything. We do appreciate them doing the right thing. ~~~~~~~~~~~~~~~~~~~~~~~~~ ORIGINAL REVIEW: 56 Days. That's how long the car my son bought from Ross Downing Chevrolet lasted. That's 26 days past their 30 guarantee. Ross Downing could have chosen to be a hero and offered some type of assistance. However, despite several calls and numerous conversations with the FB chat bots, the only person we heard from was his opportunistic salesperson. His laughable "solution" was for us to trade the now-inoperable car in for another vehicle which my son would have to finance. My son is early 20s, works 2 jobs and saved to pay cash for this vehicle. He probably doesn't have credit score to qualify for a loan, nor does he want to incur debt. (And frankly, he's distrustful of you now.) I realize Ross Downing is under no legal obligation to help my son. However, there's "right" and then there's "doing the right thing." The latter creates loyalty, repeat customers, and good word of mouth. This experience is the opposite of that. [Note: neither my son, nor my husband, recall being offered an extended warranty, but if you can show paperwork that he initialed/signed declining coverage, I'll concede that point.]

I typically do not leave reviews, but I was so impressed with the service I received at Ross…read moreDowning GMC's Service department that I felt compelled to share my experience. Service Advisor Robert Mena helped me. Robert displayed exceptional expertise and clarity in explaining the required repairs and provided estimates for my vehicle. His customer service skills and professionalism were truly exceptional. Throughout the repair process, Robert consistently kept me updated on the progress and promptly informed me once the work was finished. I am sincerely grateful for his dedication and meticulous attention to detail. I was greatly relieved to have my vehicle repaired at a GMC dealership, where I had confidence that the repairs were done correctly and thoroughly, all while being affordable.

Ask for Landon Crane. He's new but he'll give you his best effort and make your buying experience…read morefun and relaxing. My friend and I were out looking for a new car for myself and my husband and we stopped in at Ross Downing. As a female, the first thing I'm looking for is how a salesperson approaches and responds to my questions. Landon was spot on. Professional, polite, not pushy but willing to take the time to answer all our questions, and we had plenty. He was never condescending or fake. He looks you in the eye and gives you the best of his ability, if he was u certain he got up and got the answer for us. The final aspect of what determines if I'm going to do business with someone is their handshake, Landon rocks his. I highly recommend you give him a call. Ross Downing has a great selection of vehicles, great staff, and a top notch up and coming salesman in Landon!

All around a great experience- the salesman Roland, management, condition of the truck, financing,…read moreand the warranty offer.

We have had very little interaction with this dealership, however our one experience has been…read moreterrible. The engine in our 2021 Escalade died and we were told it would need to be replaced under our warranty. Kassidy in service said that a vehicle had been set aside for us to use while the vehicle was being repaired. We decided to see if it would be in our interest to trade in the vehicle for a new one. Upon talking to Seth, the GM, we decided that we would just move forward with the repair and forgo a trade. We were in luck, because according to Scott, the service manager, Ross Downing was the only dealership that had this engine in stock, because they anticipated the issue with this 6.2L 8 engine. This happened on Friday, and on Monday morning on the way to pick up loaner vehicle, we received a call from Scott saying that he is being told they are refusing to work on our car and we needed to have it towed somewhere else for service. We have filed a complaint with Cadillac, and am dumbfounded by the arrogance of the General Manager. Scott and Kassidy in service were both great, and at least had the decency to return our calls. The GM is clearly not doing whats best for the brand, but what is best for his ego.

Selection and Value are Great! I visit anytime I am in New Orleans. If you like designer at a…read morediscount look no further than here.

Great shop with unique finds! Prices were good and staff was very helpful. Just stumbled upon…read morethe shop, but will definitely be back when I am in the area.

You'd think that all TJs are the same but they're not. I make it a point to go to the stores in…read morevarious locations because the quality of the selections vary. Every now and then I find a really nice piece. I'll admit that the skincare, personal care and snack sections have me in a chokehold. The problem is there are so many deals that I end up buying more than necessary. I've been able to significantly cut down my monthly spending by only visiting TJ's once a month...should I go less???

1st x here to this location. Here in New Orleans July 27th, 2024 Saturday Noon Day for Noa Zuman…read moreIsreali Jewlry Maker Items. I believe these are Blue Sapphire Earrings. They are by Zuman Jewelry, an Israel-based jewelry brand founded in 1984 by husband and wife Tamir & Noa Zuman. Well known for beautiful organic designs, with ancient Roman glass and semi-precious stones, carefully handcrafted pieces. High quality fine 925 sterling silver pieces that are designed with love. My favorite Isreali Jewlry designers. I love to support them. FranknKimm Over and Out July 27th, 2024

The Buffalo Exchange is a Great Place to find that vintage piece of wardrobe that you will give you…read morethat look you know you're going after. No matter what city you're in, you go into a Buffalo Exchange, and you feel like you've been in it before. This is because all of the locations are designed and laid out very much the same. Like all Buffalo Exchange locations, this shop offers the best of the best of vintage clothing, footwear, accessories, and jewelry. Everything they have for sale is chosen from all of the clothing and other items that sellers bring into the shop. From there, only the best of the best is purchased. Meaning, whatever it is that they offer to their customers has been well examined. The people that work in this shop, are all super nice. So, if you need any help, I'm sure that they are more than happy to give it to you. Located on Magazine Street, this business is super easy to find. In terms of parking, they have parking all over the place. You can find parking spots on Magazine Street, or the streets that surround the business. So, that should never be a problem. Overall, if you're looking for that truly unique piece of vintage clothing, this is a great place to find it.

Buffalo Exchange has been a staple in my thrift store rotation forever. You have to sift through a…read morelot of clothes but you will find a few nice pieces ever so often. My heart was broken when I found the most beautiful beaded, silk skirt that simply didn't fit. Humbling experience but that's the way it goes sometimes. I hope someone else can take advantage of the deal- very high quality piece. I did however find a couple of cute pieces that I'm excited to wear. So stay tuned for outfit pics.

This location is a little rough. You have to fish or dig…read morethrough the mess to find things, and it was odd to see things that I've seen at my favourite NOLA location, but priced higher (???). But the most frustrating part was finding the needed gift items, then the cashier got distracted and put one of the items aside, and didn't ring it up. Now I have an incomplete towel set that I have to drive all the way back to Covington this week in hopes that its match is still there (or return the one I did get). After an hour of searching, I got home only to find out the entire trip was wasted. Ugh.

I used to be an avid Marshalls, TJ Maxx, and Home Goods shopper when I lived elsewhere. I use to…read morealso enjoy going to different locations when I traveled until a recent experience at my local store. Sadly, I learned that each store or a small group of stores have different buyers which pick what the store carries. I went to the Marshall's in Covington as it is the only one around and it was very dirty, the towels I bought I had to return because they fell apart after one washing even though they were a top brand, so that was odd and the customer service, including the management, was awful. In a recent visit, I was attempting to buy replacement towels for the ones the fell apart, a small colander, and some other household items. I was at the store with a friend and her teenage daughter. They checked out ahead of me. When I went to check out, I was "helped" by a robust young lady named "Diamond." Her name did not match her attitude and overall demeanor. On one of the items I planned to purchase, the barcode would not read. I told Diamond to not bother I would skip it as I had two other people waiting on me and I was in a hurry. The manager, who was very rude and would not listen to me, overheard, and stated she would just go grab another one with a better tag. I stated to the manager, "I am in a hurry please don't bother," but she ignored my instructions and stated she would go grab one anyway. When she returned, she had been unable to find the exact item, delayed me from buying the other items I was going to purchase, then began to complain about how overwhelmed she was because it was busy and she didn't know what to do. Clearly, this "manager" is not a good fit for being a manager. If a line of about 10 people in a small retail store overwhelms you, this is not your calling. It's not rocket science. Diamond then grabbed the item the manager handed to me and threw it down on a shelf while rolling her eyes at the manager and me and grunting loudly. I stated she that she should have just listened to me in the first place and could she just please ring up my items so I could go. Diamond then grabbed the towels and shook them and stated to me, "do you want these or not", while rolling her eyes and smacking her gum in my face. I told her to keep them. On principal, I can't shop here. I then asked her what her name was, and she got about 6 inches from my face, shoved her name tag at me, and grunted "it's, uh, it's Diamond" while rolling her eyes again. Other than the horrible customer service the selection is limited, nothing is organized, tags are missing on items and it is not very clean as compared to other locations. I will never shop here again.

Messy and lacked any rhyme or reason to the set up. Employees were not very engaged and even…read morelaughing about hanging up on people who were calling. The security guard even answered the phone at one point because the cashier refused to answer it. Prices are fair, but the selection is limited compared to other stores.

Loss prevention at this ross has to be the worst part of the store. A short dark skin lady, didn't…read moreeven get her name, was on the phone while she approached a grown man btw. She went on the assume he was gonna steal a toy he was fidgeting with while he was INFACT with his mother just waiting. The toy was opened already by a previous customer and was just left there so he was just distracting himself while waiting. She then decided to snatch it out of his hand and walk away like she owns the establishment. Ross needs to either get the loss prevention team in check before a customer does it first. Not even just that, she was FOLLOWING him around. Ross, get it together.. Yall hire people that don't get paid enough to be doing what she did because it was weird and so were her assumptions.