Melissa is very rude, and has a bad attitude. Needs to be clear and needs to speak up when talking and make sure of what she is doing. She did not listen to what i wanted and did the exact opposite of what i wanted. If you hate your job so much go else where, no need to be crappy to everyone else. read more

I had submitted an unfavorable review earlier about my attempted return of defective bedsheets which was denied. I went back to the store after reaching out to the manager, Mr. Johnson, and after properly checking the merchandise, had satisfactorily processed my refund. While waiting in the checkout line after shopping, I noticed Mr. Johnson diligently working, even harder than his own staff. He's an asset to the Hemet store. read more

Toxic, Undertrained, and Unprofessional - Hemet, CA Burlington store (Store #1007) Pros: Meet some great coworkers and supervisors! Some were so supportive and kind. I appreciated the ones that helped teach me new skills. It was nice to help customers and put a smile on their faces! You also get a 15% discount, sometimes discount 30% depending on the month. Cons: I received almost no proper training. I was expected to handle complicated customer situations with little to no guidance. There is very poor management. When I asked for help, my manager (Jennifer) publicly humiliated me many times. She once stood behind me while I helped a customer and yelled, "I'm done. I'm over it," clearly referring to me. Then she continued, "She's been here since September; she just has too many questions. She came from Temecula." She mentioned these details so I would know she was talking about me. This was in front of customers and coworkers. Moments later, she was talking to me like nothing happened. When I ran into an issue at the register and needed help, she made a rude comment again about me "always having questions." If I had been trained properly, I wouldn't need to ask. The schedule app glitched, and I missed a shift that wasn't showing on my end. I apologized and showed them proof on my phone. Instead of understanding, Jennifer called me a "loser" three times in front of another manager, who laughed at me. After that, the discomfort continued for the rest of my time. Jennifer often acted passive-aggressive towards me. Supervisor Emily was also known for yelling at employees, especially new hires, both in person and over the walkie. This only added to the toxic atmosphere and made it harder for newcomers to feel supported. The store manager, Steve, was cold and judgmental. After I submitted honest feedback in a company survey (which was supposed to be anonymous), I started being targeted. Every time I worked with him, I was the only cashier on duty, even during rushes with 15+ people in line. This happened multiple times consecutively, and it was clear it was intentional. Steve would stand silently at the front of the store, arms crossed, not speaking or offering help, just staring while I struggled. He would call people out for mistakes but never offer support. Managers regularly talked about customers behind their backs, judging their outfits and behavior, which was incredibly unprofessional. Public yelling over the walkie was common, both for small mistakes and for new employees. Expect to be embarrassed in front of coworkers and customers. If you're new, you'll likely be thrown on the register without knowing how to process layaways, tax exemptions, or desensitize products (like jewelry and accessories that constantly beep when customers leave). Unsafe working conditions we regularly closed after midnight, and the parking lot is not safe. I encountered people under the influence near the store doors. I often had to be on high alert walking to my car alone. Overall, this was a toxic environment where management made employees feel replaceable and unsupported. The bad far outweighed the good. Advice: Invest in proper training. Don't just throw new hires into situations they aren't prepared for. Don't humiliate your employees for asking questions, it means they care about doing the job right. Calling someone a "loser" or making rude, personal comments is never acceptable in any workplace. If you're going to ask for employee feedback, don't retaliate when it's honest. Protect anonymity. Steve: Leadership is not silent or loud judgment, it's active support. Standing at the door with your arms crossed while your team struggles is not leadership. Stop relying on yelling and public shaming as a way to correct mistakes. It only creates fear and resentment, and doesn't help employees improve or feel supported. Jennifer: Being a manager means leading with patience and professionalism, not passive-aggressive behavior. Embarrassing a new employee for asking questions isn't leadership; it's bullying. You may be used to doing things a certain way, but tearing someone down doesn't make you more experienced; it makes you unapproachable. Be mindful of safety. Late-night closings without any attention to parking lot security are a difficult situation for employees. Address the toxic dynamic between long-term managers and new hires. Everyone deserves respect, no matter how long they've been there. read more

Only 2 registers open on a Friday night. Management should be replaced. This store needs to be better managed. Long line of frustrated shoppers has become the new norm at this store. No one greets anymore and some staff members do not like to help out or say excuse me when they are trying to pass you by. read more

Burlington - Only 2 cash registers open and a long line of frustrated shoppers on a Friday night one week before Thanksgiving. - Department Stores Near Me - Hemet, California

The lines here are absolutely ridiculous!!!!! Every time I've come here, no matter what day of the week it is or time it is...there are LINES!!!!!! They have 2 registers open and 26 people waiting in line!!!! I'm sure they have enough business to hire more cashiers. Burlington personnel please address the problem! read more

Burlington - Long lines!!! - Department Stores Near Me - Hemet, California

2 cashiers and 25 people in line ... horrible absolutely horrible ...no customer service

The shop is all good. Prices are low, quality of service is good. Maybe they can put a sign somewhere so the people with children control their kids not to run around play hide and seek, roll on the floor as if they're in a church, and make sure their babies don't yell crying non stop as if the store belongs to their grandparents. read more

I came in the the clothing store looking for an inexpensive jacket for the cold weather outside. I did realize that it is the middle of February and that their would not be much of a selection. I have not been in for a long time but was excited to hopefully find something. Much to my surprise...they only had two racks of men's jackets...huh? The rest of the stir reminded me of ...you will know when you arrive. I did find a reasonable discounted jacket that I kinda liked... read more

I live at the Village, a senior living community with about 250 residents, we use to use the alley between the Village behind Burlington, Marshall, Ulta Beauty and Pet Smart as a walking pad for our morning walk. Why is this now considered trespassing, and we can no long use it as our walking pad? Is it ok for these 250 residents to shop at your stores but don't use our 20-foot-wide alley as a walking pad? We got stop by your security and told we are trespassing. read more

10/17/2020... this review is for how management handled their business today. Credit card machines are down .. it happens I get that ... cash only during a pandemic is a hinder. I do not carry much cash lately do to COVID .. that being said if you can't take cards you make sure every single person entering that build knows before they waste their time up and down the isles then wait in line to be told CASH ONLY!! As a manager I would make sure every single person has be told walking into the building. They said we announced it .. I was there approximately 30 minutes and did not hear anything announced!! To top it off they are not able to hold your items while you run to get cash!! Seriously.. terrible management of your issue today!! read more

DAN is a horrible Manager. HOW is he even a manager? We are paying and the first time the card declined so we asked him to charge the card for $40 and so he did and it approved and for some reason he told us to do it again that he didn't know what happened. So we do it again and again and he kept telling us to retry... and of course it blocked the card. and i told him, because he kept asking us to retry it blocked the card and he just shrugged his shoulders and asked "what do you want to do" like if it wasn't his fault. you can tell he was trying to be in a hurry but he just kept fuckinggg up. WHAT A JOKE. Old Man Dan. go back to fitting rooms, Manager ha! read more

Lines are sooooo long every time I'm here. Oh they just turned air on. That helps to stay cool while I wait.

We came at 11:06pm. The store says it closes at 12am. All the doors were locked. That is false advertisement. One lady walked out and said they closed because there is only one person on the register read more

I did 2 stars in hopes this review gets read by managers of the Hemet store. The store is what it is, usually looks fine, not much to do when customers are disrespectful to the products end up all over the place. My rating is for the cashiers (sometimes only one) that end up with a ridiculously long line and all of the heat, rude customers and complaints get directed at them as if they had a say in calling in more help. Management needs to do better by them and not let them get harassed and abused at check out! If the manager decides to only have one cashier vs 20 ppl in line then have the manager come and stand there so they can receive the complaint directly and not let the poor cashiers stand there trying to do their job and also having to be the upset customer's punching bag!!!! Managers, should go up and tell customers they're sorry they have poor management and sent everyone to lunch at the same time, that they didn't schedule accordingly, that someone called off, that the registers are offline... whatever it is it's their job to defend the interests of the company and store! Not the poor kid in his first retail job ever! read more

Zero stars. 34 people in line with 2 cashiers. 1 employee was looking at clothes. (She was) I realize there is an employee shortage. But, this store is ridiculous. My only question is would you want your Mother or Grandmother waiting in that line. If I had my way I would take all the stars away. read more

The store hours literally says they close at 12 am it's 10:35 pm was going to shop for clothes as soon as I walked in the loss prevention guy said they were closed walked to my car waited for 5 minutes called the store told me they closed at 11pm while waiting I saw people walking in poor customer service need to update business hours. read more

The old Walmart finally got taken over by great stores! Burlington wasn't a bad idea! I hope this place lasts along with Sprouts and Ulta next door! This Burlington reminds me of a bigger version of Ross/ Marshalls! They have a little bit of everything. So random but the lights are so bright that's probably why it reminds me of Ross! The other Burlingtons I've been to have dimmer lighting but regardless that doesn't change how you shop! Other than that you have to shop around to find good stuff here! Everything is organized which is awesome! The people are nice also. read more

Burlington - Baby baby baby - Department Stores Near Me - Hemet, California

I went to buy clothes . I am a regular customer. I pay at the cashiers area. I noticed was too much. I pay . But I say why is too much. I checked the receipt . I been charged twice pair of boots. And also a toy was on discount , been charged a regular price. I talk with one of the manager and they take like was a not big deal. I got 80 dollars back. 80 dollars mistake? If someone take 80 dollars merchandise with out pay for sure the call the police. Store did it. Only say I am sorry. Nothing happened. Make sure check you receipt. read more

I love shopping at Burlington. I shopped with them for years when I lived in Atlanta and shopping at the HEMET location is no different. The items are great along with awesome prices for name brand clothing and home goods. The staff does the best they can under staff shortages and irate customers. At times the customer is not always right, especially during the times we are living in where there is no respect for authority and anything goes. I love my shopping experience at Burlington and I pray that customers also learn to respect others as they would like to be treated as well. Life is not a one way street! Keep up the great work!!! read more

The supervisor "sherry" needs to be replaced! She was extremely rude to me specifically because I came in with a clothing voucher. She said none of these items are business attire (my voucher was for regular everyday clothing) she continued to go on and on about how she wouldn't hire me if I came in wearing these clothes. I wasn't trying to argue with her just kept explaining to her that it's not for business attire, my case worker asked me what I NEEDED! she then called the manager which told her all of my clothes were fine because the voucher doesn't say "business attire", other than a pair of shorts because the voucher didn't say "shorts". The cashier next to her also asked for help with a return and she was pretty rude to him as well, I noticed him shaking his head when she turned around because of her attitude twords him. She was also giving attitude to other customers ahead of me. Very unprofessional! And after reading some of these reviews she's know for being a C U Next Tuesday! read more

Store hours posted mean nothing according to the employee denying my entrance 20 minutes prior to closing time. Should've gone to Ross I suppose. read more

Im not sure if your Managment brought it an Incident to your attention that occurred at your store in Hemet, CA on 8/21/2022 around 8:40-9pm You're night crew loss prevention harassed and profiled my family and I . They made a small issue into a whole dramatizing situation . My dog , my daughters emotional support animal peed on the floor . I do apologize for that , I cleaned up after her right away . A white tall male security offered me towels at the door . It was good until another younger male security , 25-31 black curly hair with glasses started demanding I exit the store . " he said I don't need your dog shitting and peeing everywhere " I told him why are you taking to me like that ? I'm almost done, I'll leave right now . I don't see a visible sign saying no dogs . "And the man saw me walk in with her and said nothing . Iam a loyal customers for years and my dog has visited the store before . My husband told him not to talk to me like that and he aggressively started verbally abusing him in front of my children and other customers . another associate White female with glasses started recording instead of helping control the situation . She screamed get the fuck out of the store " I told her to stop recording and she insisted she had the right . that' man with curly black hair kept aggressively speaking to my husband and told my daughter " your dads a dumbass " when she began to cry to leave him alone . The manager came a short darker tone lady and just made it worse . She didn't even ask if we were okay or what happen . Inmediately she began to kick us out , and said your kids are here " like yes lady your associates scared my kids the moment they raised there voice and began to use profanity . Each associate seemed eager to use violence instead of hearing us out . We did begin to leave and the man said " don't ever come back to my fuckin store again" I have short recording from another customer who was appalled by the way they treated us they. There's more details I would like To discuss and the recording you can hear your employeers aggressively speaking and were speaking in a calm manner until they took us out of our character . No one should be disrespected like that especially a customer you're crew needs proper training. They came of strong and the lady seemed to be on some type of substance; a minimal situation turned into a whole confrontation real quick . you're store has been really unorganized , and long lines making it hard to shop . But I'm a loyal customer and I figured it was going through tough times with COVID and all . I have never been treated like that in my life and my kids were crying because of the way your crew was screaming at us . It was 3-4 ppl against us treating us like criminals even the police were called . I have never been harassed in such a way . We are local business Owners and always shop there we just took our kids back to school shopping last month and I was shopping for my upcoming birthday we're finishing up . I hope to hear from you soon best regards , Jane read more

My cashier was Rachel and the "supervisor" was Sherry. Instead of trying to help her she was rude and cut her off, and also demeaned her in front of me. Following that she tried to argue with me when I offered advice as to how to help our situation. Long story short her attitude and lack of customer service will keep me from returning for a long time, which is a shame because your store is really nice and in Hemet has the best selection of clothing that I am looking for. Her attitude was unwarranted and given the situation was completely out of line. Neither of them thanked me for shopping, offered an apology OR even made eye contact with me the entire time. read more

I went in 45mins before closing & as soon as I walked to the entrance this old Loss Prevention man named DAN was yelling at me and other Customers " Do you know what you want ? Because I want to go home!" . As I was looking at the purses for five minutes he literally CHASED me with a stick yelling "I asked you if you knew what you wanted ! I want to go home !" & he was swinging a stick around getting super close pointing to the check out lane With the stick not leaving me alone till I went . Unless your in the mood to get harassed by employees I wouldn't recommend this place . read more

BCF is much like other discount stores but they carry different products and specialize in Coats. I was looking for a toy blaster for someone and they had unusual variants which is good as I wanted something unique. Prices are very good and I recommend Burlingtons! read more

I love the great deals and how they always have things in stock. There is always something to buy here. I shop here all the time because of the great customer service from the employees and the affordable products. My only complaint is that whoever does security for the outside parking lots, should be fired. My car was hit and the security guard was so utterly useless. He was so freaking stupid and unhelpful. read more

I will never ever shop here after what happen to us my kids and I want in to shop and right away the loss prevention guy the white older man started harassing my son and cussing at him for no damn reason and started cussing at my pregnant daughter because she told his to stop harassing her brother and following us around the store as if we were criminals trying to steal sometimes I asked him to stop harassing my children and his replied was I can do what the fuck I want I said excuse me sir and he said you heard me there were other customers standing there listen well this is all happening I then left my basket full of stuff I was buying there and he then told me guess who has to put that shit away I replied oh well there were a few more customers that walked out as well we all took our business to marshals I been a customer at Burlington for many years Burlington has lost a good customer and will let my friends and family know to take there business else where if I could I would rate 0 stars read more

The store might well have great deals, but I couldn't tell you because I could not get past the horrific smell. I've tried going into this store twice, and both times I was overwhelmed with the pungent smell of raw sewage. I don't know what is going on in there, but I don't think it's good for anyone to even walk through the doors. read more

This is the worst customer service ever. First of all if you decide to buy undergarments, and you choose the wrong size they will not return it for you with a receipt. When i told theme that it doesn't tell you anywhere in the receipt that i canot return them, they still wont return it. Im going to contact a lawyer about this because a company needs to make sure they are following their own company policy. Oh and i also called corporate office and they are a joke also they told me that they can't fit everything on the receipt for their return policy so they were not going to do the return. If anyone is returning this is their so call return policy. Store PolicyAn original receipt dated within 30 days of purchase is required for all returns/exchanges in our stores.Layaway deposits, payments and returned Layaway merchandise, as well as receipted returns after 30 days, will receive a gift card (less service fees).Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.All returns are subject to system verification and/or approval.Items bought in our local stores cannot be returned by mail to our web store fulfillment center. read more

As I've gotten older, I've become quite the lover of bargain shopping. With that said, you have to make sure your patience for bargain shopping is on high to find quality things you may be on the look out for. When I go to this Burlington, I love that I don't have to spend hours shopping and looking around for things since this particular location is very well organized. Even the clearance section is pretty neat and you don't have to go scrounging around looking for things. I scored on some pretty good Nike gym apparel and shoes ($25 LunarGlides on clearance!) today and am contemplating going back for another trip to find some more stuff I probably don't need lol. The customer service is great and there is always someone around to help you find what you're looking for. Plus it's always so neat and clean! This is a great spot for bargain finds! read more

Nice selection of clothes. Store is clean and organized. Always walk out with plenty of good deals. read more

Burlington - Isles are clean. - Department Stores Near Me - Hemet, California

The manager Sherry was very rude, racist, sexist, and lacked communication skills. My boyfriend got a cut on his finger and asked to get assistance. After the incident we asked if we could check out and go home as there was a very long line. She said "Just put a bandaid on??" Why don't you ask the line if you can cut them due to your tiny cut?" We voiced to her she was being rude then said "JUST BE A MAN!!" She was not understanding whatsoever. Wow. HOW IS SHE THE MANAGER?? read more

Pretty new place. Huge and Clean. Too many choices. What I did not like was their alarming system. Customers getting in and out and their alamr keep going off. I'm not sure if there is something wrong or they are still on developing phase. But overall I enjoyed looking around here. I end up purchasing this cute wall canvas read more

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You can find quality items and a great selection. Store is clean and organize. They have plenty to choose from can save money to get more by saving on great brands. I like their home department the most for Christmas they have plenty of toys to choose from. Customer service is not good but not awful if they had better customer service I'd give it five stars. read more

Love this store and this location so much! The store is always very clean and always has the best selection on every type of goods I'm looking for! I especially love the home decor and makeup product sections! The staff is always so nice and I've had one lady at this location ignore my requests for assistance but in all fairness she was coming out the back room at a fast pace so I'm assuming she was walking to fast to hear me. But every other time the staff has been Uber helpful! Keep up the great work! read more

While the store was all stocked for holiday shopping, you aren't told until leaving that shopping carts can't leave the store. Really??!! I had six heavy bags to carry out to my car. And no offer to help carry or watch my cart so I could pull up my car. But right next door, the Sprouts market had no such shopping cart restrictions. So why can't Burlington just hire another minimum wage worker who does nothing but return carts to the store before the homeless take them? This inconvenience is enough to have me take my business elsewhere. read more

I LOVE this store and can't wait for it to reopen. The gift ideas and home goods keep me coming back. My husband is right...I'm addicted!!

It's new, it's shiny, I have to go! Really nice, clean store. The employees are friendly and they seem to be in a pretty good mood. Not too many people either, I'm digging this place. I'm not interested in the clothes, more like home goods and pet related items. They have some really good deals, I was surprised at how low the prices were. This place blows Ross out of the water. read more

My first time visiting this store, and I really liked how clean and organized it was. I was impressed with both the prices and the brands of perfume carried here. They had five cashiers working, so I didn't have to really even wait more than s minute in line. read more

Best Burlington in the area. Super friendly staff and a very good selection of items. Love this place!!