I really needed a new large casserole for a hot yogurt soup I was making at home. So I went to Ross and found a very nice one that was $42, there was a very big dent in it. But I figured that because it's Friday they probably have a lower price on it anyway. No, such luck. Asked the manager for a discount. He went on about how it will work perfectly fine and still good and only gave me seven dollars off the $42 price. Personally, I didn't need lecture and I don't think he even really cared or wanted to give me a discount. There was a long line shoppers, and if you use the self check out, security wants to go over exactly how many items you purchased, remove the tags and make sure that everything was scanned properly. Not a wonderful shopping hence the three stars. read more

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Selection is always hit or mess. Luck of the draw. I lucked out with a few hello kitty items which are usually sold out in Irvine but they had lots! Unfortunately you have to wait in the horrible line that took 30min. Only 2 cashiers working and 1 went off to help a customer who was taking forever. So that left 1 person to ring you up. Should have gone over to the self checkout. But even there, they had to wait in line to exit?? Not sure what that was all about but the had to wait too. Wow, get some help especially with the holidays here. Probably stick to the location closer to me. SYOY! read more

WARNING: DO NOT VISIT THIS PLACE YOU WILL REGRET IT! This place has lots mess in the shoes sections, A female employee in the fitting room talking to my son very rude, when my 13 year old son was going to use the restroom which requires a bathroom code, when my son asked the employee for the bathroom code, the female employee literally harassed my son saying "DON'T ASK ME FOR THE CODE ITS OPEN!" Such a rude female employee, and suddenly, the restroom is a mess, But 1 good thing about it which is the male cashier employee was friendly! But I prefer not to visit this place, the one in RSM is better! 1 STAR !!!!! read more

Ross Dress for Less - The restrooms were dirty and the hand dryer label is missing and there is also sticker on the hand dryer cover! - Department Stores Near Me - Lake Forest, California

Came at 11pm and they were closed , even though hours are until 11:30pm. Workers acknowledged me waiting outside waving, but laughed and ignored me read more

I've been looking all over to find the cute diapers with the different designs and this location actually had it. I was ready to give up and just go to Target. But this place had them and I was so excited. I never like to get plain anything so they had a huge selection of designs. read more

Yes this location is a bit more unorganized than it should be but I don't go to Ross for the glamorous shopping experience- I go to Dress for Less!! And I have been finding some really cute clothing items recently. Like cuter (& cheaper) than TJ Maxx/Marshalls. I rarely pay more than $9-12 for dresses and get lots of compliments when I wear my Ross fits. This store is open late and has self checkout now!!! I believe it's card only but really helps with the long lines. read more

Store hours are wrong. Walked in at 11 and the cashier told me they were closed although it says it's open until 1130.

Oh my god. This was the dirtiest most junky and disorganized store I ever walked into. Just heaps of stuff everywhere on the floor. Poop on the bathroom floors. Just wow. My feet hurt and I wanted to buy some flip flops to hold me over for the rest of the day. Half the shoes looked already used. Just no... read more

One of the worst worst roos horrible service there is always a single cashier to serve 20 people doing the line , they have a bad attitude when you ask something and when you want to see jewelry or you want to see bags they say that there is no one available to help you Esmeralda rude service. Alma the best The security lady on the front help me a lot read more

Ross Dress for Less - Front - Department Stores Near Me - Lake Forest, California

Of all the Ross locations, I've never seen one with employees so very rude. My boyfriend simply wanted to look inside a suitcase before he bought it but the person at the desk said no. Some of the suitcases have the security tags on there so that you can't open the suitcase and it's a simple matter to adjust it without totally removing the tag. Then we overheard a customer asking for a senior discount and being told by the same person that it was too late and you must tell her before it's been paid for. She really should have redone the transaction instead of answering so rudely. I'm still stunned by that behavior. read more

The store is a little dirty and rundown, but they have a lot of good deals. Was looking for car seat covers, and you can buy a set here for under $20. And...if you're at least 40 years old, they will give you the senior discount on Tuesdays. It's for 55 and over, but they always give it to me and my friends, and we are 10-15 years under that. read more

They're too slow at the cashier area. The lady who wears Hijab! she's taking so long.

Me and my wife have been here a few times to look at random household items. It is usually a clean ross location, but I think it is because their inventory always seems low. The self checkouts are a nice bonus to add as a shopping experience, overall a stressful location to shop at. Parking is always available... read more

So the only reason I'm giving this place 3 stars is because the people who work here are nice and because my husband loves the place. Other than that the selection is pretty sad and I'd rather go to Marshalls down the street. But if you get lucky you can find some cool stuff. read more

DO NOT SHOP HERE! They have jack in the box in the corner, so i walked in with my coffee super happy. I had just opened the door when "Julie" "loss prevention" rushed at me and said in a loud-ishh tone "no drinks." I said ok "I didn't know." And she told me a little louder and said "no drinks!" So I stood there for a sec and stared at her as if I hadn't heard her the first time and I asked why she was yelling at me. She said in an even louder tone. "Theres a sign outside." I know I'm blind but the door I went thru only had a mask required sign. So I went outside. At this point you're being petty I can look for your sign and be a little petty too then. I truly didn't see it. So doors closed and I'm outside I said "I don't see you sign" Here somes this little 80 lb little lady and taps on the glass loudly 3 times. I didn't have my reading glasses, so I just took a picture of it. Went back to the car. Set my coffee down, took off my sun glasses and in 20 seconds later I walked back thru those doors and her fake a** goes "Hello welcome to Ross" in such a nice tone. Hahahahaha 10 mins later she swaped with such a nice man that helped me out in jewelry. He said it was end of her shift. Maybe a bad day but definately a bad day for her. Tbh they don't have much at this store either. read more

Ross Dress for Less - This is Ms. Julie and lmk if you the see the no drinking sign - Department Stores Near Me - Lake Forest, California

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Old lady working in the check out lines was screaming at me. Even though we had separate orders in the self checkout. She was so extremely rude there has to be something wrong with her. read more

We want to check out with a person in the front since no one is doing anything just standing in the front yet they send us to self check out the annoying part by that self check out is they r literally watching everything u scan and want to check ur receipt. Next time do your job and check me out if you guys feel there is so much stealing issues with self check out.!!! read more

First off, this is a Ross, not a Nordstrom, people need to realize that lol. But this review is for Sonia. I come to this Ross often and Sonia is our cashier most the time we are there and just wanted to say its a pleasure always seeing her happy and willing to help. This is a nice change in the Customer Service Industry. read more

Look and find treasure Nike trac suit for $70 over 50% savings. Great store and several helpful staff always asking how was my experience and if I need assistance. Maria in particular is the best she is so amazing she makes my checkout a breeze and is always very polite and friendly 5 all day. read more

I am so impressed with the new management here!! It's legit customer service now!! So happy the manager Jung was fantastic!! Thank you Ross for all the new helpful petiole and smiling team! You get what you pay for. This place has been around for a long while and I've seen a different face working there pretty much every time I visit. Some workers are friendly and some - not so much. I was shocked I was asked to walk my cart over to where people walk in (no where near where you exit) when I leave. What I despise the most is how clothes are crammed into a bag with any attempt to fold at all. It would be so nice to actually wear a piece of new clothing without having to iron it! Makes me crazy but this place isn't alone in this behavior. It's cleanliness is spotty but again - you get what you pay for. The parking is plentiful and they do offer senior discounts on Tuesday's. I love coming here for household items because they are incredibly less costly than any department store or even online. read more

I ask Eduardo ( the store manager) to help me but he told me to help my self at checkout, when I asked him to help me remove the safety tags from clothes and shoes he was upset and he was awfully rude. He may benefit from customer service training. Have any questions feel free to contact me. read more

Ross Dress for Less - Department Stores Near Me - Lake Forest, California

The worst customer service ever, only 1 cashier and over 10 customers. Also, quality if merchandise is getting worse. They have multiple "watchers" to make sure nobody is stealing but only 1 cashier. read more

This has to be one of the worst Ross store locations I have ever experienced. There are alarms going off in shoes on both sides of the store and no employee pays any attention at all. They literally walk past without even looking. Not a pleasant shopping experience for anyone. Clothing thrown all over the floors doesn't get a glance either. The customers seem to get the energy of the store as nobody cares because they hit each other with carts and just keep going. Such an unfortunate example of really poor management here. The cashier seemed irritated and commented to the man in front of me because he hadn't removed the hangers before approaching the cashier. I have never been in any other Ross store where they expect customers to remove the hangers from the purchase before reaching the cashier so I guess it's too much work for them to remove hangers and it warrants irritated comments to older people who don't know about this expectation. Just all in all a very disappointing place to shop. I vote no on this Ross location. read more

Ross Dress for Less - all the merchandise thrown everywhere - Department Stores Near Me - Lake Forest, California

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0 stars if I could. This Ross has to be the worst one I've ever been to. I stopped in on a Tuesday afternoon. I found what I was looking for and made my way to the line to check out. It must have been at least 20 customers deep. 1 cashier. She was yelling for everyone to use the self check out. While I'm waiting in line some random women with small children in strollers come up and ask those of us waiting on line for money to feed their babies because they are hungry!!!! WTF?! Security saw this and did nothing. This store needs a Managment overhaul. I would have left but I really wanted the items I found for a great deal so I toughed it out and waited. read more

Every time I come to this Ross I am amazed at how terrible it is, it doesn't matter if there are 2 people in line or 10 it ALWAYS takes at least 30 minutes to get through. I feel like you have to try to be this bad. I will forever on out make the drive to go to a different Ross sadly this is the closest one to my house. read more

Not a huge fan of their merchandise, set up, service or how they run their business in general. Understaffed, there is always a long wait to pay, not enough people at the register or in store to help. Quality is not the best, but you can find good deals here, i usually go for decor, bedding or curtains, the clothes are not my thing. If it were not for the great prices I would not bother to come here at all, but I usually leave wishing I did not bother. Way too full, not the best location, but I see the same thing at Ross all over. read more

this review is about customer service about a return swimwear item.. purchase a swimwear on april 1 and returned it on april 2nd. i have the item washed and returned the following day due to its too hig.. but i kept the tags and receipt.. but for some reason one of the clerk wont let me return the item even though it wasnt worn.. her argument was the tag is not on the clothing.. which it could be easily fix.. i dont want to start the morning with negativity so i decide not to talk to the manager.. attached is the fine print of their return policy read more

Ross Dress for Less - fine print of return policy - Department Stores Near Me - Lake Forest, California

It's a hit and a miss, I usually find something to buy. Most of the staff helpful, cashiers could be a little more friendly.

Short lady with tur glasses seemed really annoyed unhappy and keep slamming all the carts around i think she was even the manager very unprofessional indeed read more

Would suggest to shop at any other Ross. I ended up waited in line to purchase a 3-piece dog toy set that was rds stolen. I then asked the clerk if I could get a discount on the set as it only had 1 toy in it. The clerk then called her manager who questioned how I knew 2/3rds of the item was missing. As if the ripped package was not enough, I then had to read to the store manager the product description detailing the three items that should be included. The manage then told her clerk to provide a 50% discount. The clerk then rang up the item at full price. Upon questioning the total I was told she couldn't do anything else so I left without the toy. Would recommend finding a Ross where the manager can read and the employees can do math. read more

The line has been over 25 people long since I came in the store. Slow moving, 2 cashiers, and no help in the store. People are frustrated. HIRE staff and take care of customers please. read more

Ross Dress for Less - Department Stores Near Me - Lake Forest, California

Always find what you need. Prices unmatched. And yet to see anything crazy happen at this location. So 10/5 stars

They wouldn't accept my return because it was "scratched and used" I tried to explain it's been sitting in a drawer unused and those "scratches and stains" on it are from it being stacked with the other tray organizers in the store when I bought it. The girls were rude, very unprofessional and essentially accused me of trying to do a shady return. read more

Ross Dress for Less - They wouldn't accept my return because it was "scratched and used" - it's from the store, that's exactly how I bought it. - Department Stores Near Me - Lake Forest, California

The loss prevention lady that was there in self check out is down right nasty ! She yelled at us while leaving that she needs to check our receipt after purchasing sure no problem I go and put the cart away with my baby while my daughter hands her the bag and the receipt so she can do her due diligence her job and as I'm putting the cart away I hear her yelling at my daughter that she is rude I turn around and ask my 10-year-old what's going on and she is telling me that the ladies telling her that she is rude yelling at her and I go on and tell the manager how her loss prevention associate is yelling at a minor not OK and as I'm speaking to the manager the loss prevention lady then thinks it's OK to come and tell me how my daughter is rude and I ask her how so and if she is being rude you need to address it with me that I am the mother the adult and don't you dare yell at my child shame on you for yelling at a 10-year-old if you have an issue address it with the parent who are you to scold my daughter I really hope that there is some disciplinary actions against her because this is not OK this is my home Ross and I will definitely not be returning due to that lady's nasty attitude read more

I don't usually go to Ross because they always have big lines and little to no cashiers. Oh today was my last straw 2 cashiers as there was a female and male today working, when I got to the cashier to hand him my item he pulled out of my hand. Super rude and unprofessional, they don't even say hello or ask if you found everything okay . Wouldn't recommend this Ross to go another one . I can't believe he would do such thing read more

Bad customer service. If you can go to different store, definitely go! It's always messy inside and barely any organization. I mean yeah it's a store for cheap clothes but it doesn't mean the customer service has to go to sh**. Like I said, go somewhere else. read more

Worst management !! when this lady jumped in the return's line to shortcut the long line of purchase, "Roxana" the cashier allowed her to make her purchase, after the customer convinced her that she has only 3 items to purchase. Despite my objections, Roxana rang her up. I had been waiting in the purchase line for a long time, cussed at by the customer and ignored by The cashier, just because I objected !!! VERY DISAPPOINTING !!!!! read more

I'd give this place less than one star if I could. There's one cashier in the ENTIRE store who is also doing returns and that line is pretty long too. The store is filthy and unorganized too. read more

Ross Dress for Less - One cashier while the other employees are just walking around. - Department Stores Near Me - Lake Forest, California

This review has been long time coming. Every time I go I get so upset at the register that I either want to scream and make a scene and ask for shift manager or throw all the items at the cashier's face and walk out. What's with the way they handle the items and the way they throw everything in the plastic bag????????? Are you selling trash that you are treating it like one???? Or you are simply trying to disrespect your customers by throwing and wrinkling their items?????? This is so disrespectful and demeaning, this is humiliating customer service and I am in shock more people don't complain? Just because you are paying less doesn't mean you should be treated with less respect. What the hell..... even writing this makes me so upset. I bought four linen shirts which I had to pay equal to the cost of the shirts to get them pressed.... Unacceptable , disrespectful and simply extremely RUDE read more

They have the WORST check out!!! I was all the way back near the fitting rooms. I see only 2 cashiers and about 24-29 people in this line. It took about 40 minutes to finally get checked out. Would not had been so bad if I was waiting for a ride at Disneyland... read more