I was nearby and decided to stop by and check out Ross since I'm still searching for a new light jacket. Ross is located between Burlington and Target and the parking lot always has spots even though it always seems full. Reading previous reviews I didn't know what to expect, but upon entering I was actually impressed by the store. Compared to Burlington next door, almost everything is pretty clean and organized, only when you get to the checkout area that looks really messy and unorganized. There's so. many. aisles. of shoes. So if you need shoes this is an option lol. There are lots of clothes however I didn't find anything I was looking for. I then browsed through other aisles and was excited to see the art aisle, if you need colored pencils or pens this is a great option, they have so many options. Not like I need another notebook but I found a really cute glittery notebook in this aisle. This is where I noticed the aisles are pretty tight, when you are browsing and someone else is in the aisle you have to turn sideways to let eachother pass. When I got to the kitchen aisle I found so many cute kitchen items that I really had to hold myself back from filling my arms with things for my kitchen! There is also a nice dog toy section, some toys are typically priced, but I did score and found a toy that I know my dog will have trouble destroying and it was half price. Once in line to pay, the line is pretty long but there were 4 employees checking people out and the line was moving quickly. You're surrounded by cookies and chocolates as you go through the aisle. When I entered the line it was 0940, and when I checked out it was approximately 0950 so only 10 min and that's with maybe 7 people in front of me before I got in line. read more

Read the reviews before coming to this Ross and call the corporate!! Yes seriously call the corporate with complaints. Definitely agree with other people saying they switch tags because I have bought something and saw a bunch of other tags under it. Also the cashiers are RUDE ... like no greetings , and they do chit chat infront of you and act like you are taking up their time. The manager is no different, he is also rude and arrogant and allows for the cashiers to act as they please instead of helping the customers. Anyways go to Burlington next door !! read more

Eve of 7/1/26 it was very disappointing after I purchased some items. They had no bags at all. I couldn't believe it. I asked them how much the bags cost and of course everything went up, but in a situation like that you would think at least half price would've been fair I ended up having to put my items aside get my bags. Why didn't someone notify that us upon entering it was unfair that we purchase and we're not able to be accommodated with bags. Sup Mario whom I spoke to pretty much told me it is what it is , I'm extremely disappointed. I will find another Ross to go to because of that type of attitude. So always take your own bags just in case. read more

I see why this Ross only has 2 stars. Boxes have 3 prices on them staff switches tags to their convenience. that buster shift lead . Wack customer service can't even say sorry for the miss convenience ur booty staff and ur self ur broke butt woking at Ross assume hard working people are criminals for your lack of incompetence and pore managementaol skills. And was a whimp to handle confrontation help read more

I've never expected anything more or less than crappy customer service from this place out of all the Ross's Ive been to, but congrats to this store now which to me has earned the top reward for being at the bottom of the barrel bucket for customer service at its shittiest. I'm not one to put names out there even when I'm having the worst experience with anyone I'll just give my two cents but I just recently had an unforgettable experience in which I'll never forget so I have to mention his name, not because he was remarkable in any way, but because IF Ross had "Sh*ttiest Employee of the Month Award" it would definitely go to no other than "Mario". I witnessed a lot of disrespectful acts from their employees throughout the years in which were targeted at mostly customers. A majority of the time the customers they would be plain rude to are customer who appear timid and can't defend themselves. Yes it's despicable but you gotta thank Ross seems like they just hire worse and sh*ttier people over the years. Who knows, under paying? Lowering their wages ? Something's gotta give for them to act in such disgrace. No other retailer, I mean I been to Marshall's TJ MAX, and even when customer service is at their worse, they've never been as bad as this particular ROSS, at least even Walmart holds some kind of standards to a minimal level of degree: sure their employees are not as socially welcoming or even talkative but at least they're not so miserable with their lives that they go insulting and degrading customers, especially to the ones that don't speak English. Ok Back to the special name I have, MARIO. I walked up to the register with about ten pieces of garments. With both hands on the counter, and a look on his face wishing he could be anywhere but there; Mario says to me "can you take the hangers off the clothes." Was he not going to allow me to purchase it if I didn't take the hangers off? Was he at least going to help me take off the hangers? Is he scared of germs? Was he a germ-a-phob? And what's worse--not even a "please." What was the deal here????? I was dumbfounded and confused, and reluctantly did what he said wondering to myself what the f*** is happening right now, and I see now that mario having so much spare time at work, turns to his associate on the register next to his and starts chit chatting, like--- straight. ..up in.my. face. he was deliberately attempting to kill time while he waits for me to remove the hangers from the garments piece by piece. His fellow associate smiles nicely to him and pretends as if what he said was so funny that she starts to giggle . Mario having now a more inflated ego, starts to talk to her about a customer in line who happened to be some Armenian looking dude who wasn't paying attention. So Mario starts to make a sly remark about this person, basically insulting them without them even knowing. The girl starts to giggle harder, and probably not because she thinks he's funny but because she doesn't have the courage to tell Mario to S**** the F**** up and just do his job: If Mario really had real authority as he presented himself to be that day, he should have walked straight up to that Armenian customer and made the same comment straight to his face, IN Armenian. . If he'd rather have done that instead of talking about customer's like he was some highly privileged school girl hiding behind a register, not only would he have fully earned my respect but it would have definitely made up for the $h*t service I received that day. Luckily for Mr Mario my slow unintelligent brain didn't realize what the heck was going on until after I left the store. Because it was still in shock, obviously. For the life of me I still cannot figure out why a clothing department store would hire a person who refuses to handle the hangers. I may have been confused and attempting to justify this employee's actions, until I saw how much disregard he had for the customers there. Well Mario I hate to break it to you but enjoy that power trip of yours, that's as much power as you'd ever get in life if you don't change that nasty attitude of yours. And as for me, I will never step foot in that Sh*t store again, in fact if I could, I would turn into a 500 ft giant just so I could take a big fat $hit on their building. Corporate Ross you're no better than your Sh*t people you breed to work for you. You hire the worst people to service and sell your merchandise and apparently not paying them well enough to treat us customers with the slightest dignity. The employees walk around like they have magnetic sensors up their A&$es. Either get rid of them and hire those worthy of keeping long term or up their pay. Oh-- don't even bother black listing , I will never set foot in your Sh*t stores again. read more

Randomly walked in here looking for gym shorts with pockets in them, I'm not sure what's going on with companies not adding pockets to gym shorts, my phone needs a place to rest while I lift. Anyway, so l'm walking around when I overhear a manager/ supervisor? threatening an employee over them going to the restroom. Not sure the manager knows basic rights for their employees. Did the manager not know the store could be sued for stuff like this? I mean, it is on every single poster in workplaces. Wonderful, so I stick around, and again, another supervisor or manager threatens the poor girl to stay at the register, "if you don't stay at the register we are going to have some serious problems". What do they have against this poor girl, l'd advise her to see a lawyer immediately. I can't believe l'd hear any kind of management THREATEN one of their employees. Nice, way to go, good luck on your career. read more

Ross Dress for Less - Women's Clothing Near Me - North Hollywood, California

Always the worst shopping experiences here! Always long lines no matter what time of day with only 2 employees working check out even though they have 8 checkout desks! No separate lines for people just wanting to return something so you have to waste over 30 minutes standing in line with cranky people just to get the worst customer service of your life. The people who work here are miserable NPCs that suck at their jobs. The 2 Hispanic looking females that were working on 8/7/24 were absolutely disgusting in the way they spoke to me and I am truly baffled by how they even got jobs working in customer service in the first place. This location seriously needs to get their sh*t together. I will never go back and highly recommend you don't bother. read more

Oh someone please come in and help this store! Ok here it goes. Before walking in we were greeted by the loss prevention/security guard bitching at an employee. I enter the store and was just grossed out. The floors, walls and stairs are black! Yuck! Store is not organized. Lines are super long. The employees are the slowest people in the world! I can't believe how long it took to check out! And it felt like forever when she was bagging my items. I only got 3 things! Holy crap! Like really. The shelves were dusty. I got a great look at those while waiting in that long ass line! Store is pretty small. I'm glad I didn't have to pee! Who knows what those bathrooms looked like!?! Has a parking lot but small. Honestly nothing good happened at this store today except that the check out girl rang up my stuff right! The ladies in front and behind me in line were even bitching about it! And they were at least 60 years old ! I really wish I could give -10 stars. Store was just plain disgusting. read more

Jacob the door man and Leticia the store manager should be fired for harassment and profiling!!! Jacob not only followed me around the store but he was speaking on his waking taking to the other co workers about me and accusing me of needing to be watched while I was shopping ! The manager Leticia literally grabbed my boyfriend's shoes and tried grabbing his clothes in his hand from him while he was waiting for me to bring him out cart to put our belongings inside ! I was Christmas shopping at the time and due to this rude and absolutely unethical poor customer service I put over 300$ worth of present back and told them why I was leaving and they threatened to call the police on me for telling them that they were wrong and and rude ! I will now call corporate and report this store to the BBB ! I am appalled and disgusted at the way I was unfairly treated and they should be fired !!! read more

Store has a good variety of things . Great location . In between Burlington and a Target . Yessy had the best customer service ! The cashier next to her was rude . She saved the experience with her kindness and professionalism. The cashier beside her seemed stressed and was rude to customers according to her due to the long line . Yessy was professional and kind to not just me but the customers before and after me . People like her really carry businesses like this that have low ratings most times due to other employees attitudes . read more

The first time I came in here security guard told me I had to leave my bag at the front. Just was silently irritated but I understand, people shoplift, no worries. I come in a week later with my bag and a cup of coffee expecting them to tell me to put the bag at the front, which is fine since I know the drill. But an employee tells me "we actually don't allow drinks in the store...." I look at my secure coffee cup in my hand and back at her. "wait, really?" "yeaaahhhhh" Not blaming the employee but Jesus Christ it's a Starbucks, not henny, and I'm not going to be throwing it around while doing interpretive dance. A lot of rules considering it's a ROSS, the diet off brand rc cola version of Target that nobody cares about. Whatever. read more

Worst customer service, we got to the door 3 minutes before they close (10:57 pm) and one of the employees refuse to let us go in with my brother. I asked him to call his manager and he refused to call the manager. Another employee showed up to the door when we were walking away and she started to do hand signal. That definitely is not been professional and this is reason why a lot of bussines are going out of bussines just because of this kind of employees. So sad for them. And so bad for this corporation Ross. read more

Ross Dress for Less - Worst employee!!!! Bad attitude, worst customer services and on top of that he was treating me. - Women's Clothing Near Me - North Hollywood, California

old white lady with the blonde hair and glasses needs to watch how she talks to customers, our shampoo didn't have a tag so we generously offered to grab another and she yelled at my partner to hurry up and grab it. read more

The North Hollywood Area really needed a Ross! This store is conveniently located in the Valley Plaza Shopping Center. There is plenty of parking but it can be a challenge during the weekends since there's a Sears and Burlington next door. At the moment, the store is fully stocked with brand name apparel and shoes. The dress selection is amazing! Bottom line is if you don't mind searching for bargain deals and you have tons of patience, then Ross is for you! On the other hand, if you like to find stuff that is neatly arranged and easy to find then you won't enjoy your shopping trip as much. The worst part about shopping at Ross is probably the checkout line. Today that line was all the way to the fitting rooms. Yes it was ridiculously long but who doesn't want to get stuff that is 20-70% off retail price?! I know I do! So that explains the long line. Again, if you have no patience then stay away. This new location will def be my go-to from now on! read more

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Good shop, not small one, my fav is shoes and cosmetics, plenty of choices! Big parking, wc, good discounts read more

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I was there last night. "Manager" is the person controls, dealing all aspects. Well let me tell you that the manager JOSUE is Brainless and unable to do his Job. I waited in a long line and the person in front of me had items to purchase and also items to return. Sarai Cashier #1 told her to go with Cashier #10 to do return and purchase. Which she was able do you right away. She calls me next and I told her I wanted to purchase and return so she charge me for my items and once I was done she told me to make line to do the "return". I was so upset because the unfairness!!!! I asked to speak to the manager and all Josue said was they have a sign and I needed to go to the Return line. Yet he didn't hear one thing i had to Say!! Well let me tell you the sign is not big enough and when you make line to pay you CANT see it!!!! Josue can't even speak like manager!! If he had heard what I had to say!!! Ross get better management!!!!! I asked him for the number to make a complaint and he said it was in the back of my receipt. Josue is an idiot!!!!! Esme was much nicer! She gave me actual information & the number to call.She did what Josue couldn't do!!! read more

It's a Ross . They sell you clothes you think is more valuable than it is but in reality budget and outlet clothing is made intentionally lower quality so that you can wear your favorite logo for less read more

Only fabric laundry "basket" left was ink-stained. I asked for any discount whatsoever since ink is not something I can easily or at all wash out. I asked one of the checkout guys to talk to the manager named GENE Who said no to even a 10% discount. Then Gene explained to me that since stains can be washed out he can discount it. I explained that ink cannot be washed out and it didn't matter he didn't care. read more

Just went in on a Sunday on my one day off finally found a pair of jeans and a belt that I light stood in line for over an hour. They had about one to one and a half registers open they kept apologizing but did nothing I put on my clothes back. I not need to go back read more

The store has nice pieces but they are rude racist and follow you around the store. I shopped for an hour went next door didn't find anything and came back to check out with my items I had on hold. The cashier was nice and professional as I walked out the buzzer went off which made the loss prevention have to check my bag after he checked it there was nothing inside that should have set it off a complete hoax because I'm black do not shop or support this location until they change completely disappointed as a long time shopper over 25 years. read more

If I can, I would gave them negative stars. It was horrible experience. I went to the shop to get refund because some item I purchased was not in the bag from previous purchased at the shop. I talked to a cashier and asked me to wait. I waited over 10 minutes but no one help. So, I was waiting for the line for shopping but when my turn came, they said the store is closed and asked me to come back tomorrow. I asked the manager and she gave me attitude and said "get out" to me. What kind of manager treats customers like that way? I needed their help and I waited, at the end their excuse was we cannot access to the security camera. It was unacceptable experience at the shop. read more

Ok they've caught up and hired more people. Store is pretty stocked and nicely organized. Good Ross location and friendly employees. I find great designer steals from this location. read more

I was there few minutes ago I went to return a bra and some socks I didn't notice that the bra was damaged from the back and they didn't return my money back they told me I was supposed to check it My question is they why they didn't check it before they're putting the price tags I left really mad read more

Love this store..a bit less than other stores about 20-30% less so enjoy the savings..parking is good and just going around the area is nice

If you need to skip this location do so, long freaking line only 1 fucken register open are u kidding me not even the location in van Nuys be having these issues talk just open and will be closing up soon Burlington has more cashiers read more

Brand new nicely laid-out store. They would have gotten five stars if the check out has been a little faster.

This location has been open less than a week... They've been building it out for well over a year and I drive past it every day on my way to the office. An occasional customer of Ross's I popped in today for a look curious to see what took so long to open. I was stunned to see the interior... Pretty much nothing but rolling racks everywhere. They've been open less than a week and the joint is already a complete and total DUMP. I expected so much more. read more

This is a fairly new Ross and extremely close to my house! I love how convenient it is for me, and also they have a very nice selection to chose from read more

Ok, let me start by saying its Ross. I don't expect much, but wanted to see how the area was being revitalized. After looking around for a bit , I have a medical condition and needed a restroom. Went up front and asked where they are and was told to go to the dressing room and ask the girl to let me in. Did that. Without hesitation she told me they're all broken. Really??? I informed her I was told to ask her to let me in. She gets on the phone; is chatting with someone; and confirms her stance. At this point my condition is such that it will not be a pretty picture and I vehemently let her know. Apparently she was then given the ok to let me in. After I spoke to the manager. He informed me the restrooms were for employees only. I took pictures inside showing the signs stating, "please let management know if the restrooms are not clean", etc. Well Ross, it is illegal for a major department store to not provide restrooms to customers. I felt discriminated against and demoralized. Run from this Ross. read more

There's this male manager there who is rude and unprofessional. Walking around with a little too much authority over his head. Calling out employees about their mistakes such as "name make sure you stop clocking back in late from lunch it's not okay." Across many customers in the middle for all of them to hear. This made me very uncomfortable and upset. Felt bad for the employee he talked to like that. Pretty embarrassing and not necessary at all! read more

I witnessed a shop lifter at this location when i was there, i walked over to the security guy, gave him a description of the shoplifter and the situation. I watched the shop lifter start to leave, so i pointed to the security guy that he was getting ready to exit, and the security guy just let him walk out. on my way out, i asked him if he apprehended him, and security said, "there's really nothing we can do". Unreal. so i don't feel safe going there anymore, as they just let shoplifters come and go as they please, and are apparently too scared to actually apply security. I later called the manager, she told me the security guy informed her, and she too said they were too scared to stop any shoplifters. I actually hope that some investors interested in buying a D F Less store, see this post, and realize what a bad investment this store is. And to any shoplifters out there, this store seems like quite an opportunity. What a joke of a company. read more