Store was clean, had 2-3 cashiers open, some variety of clothes, however no restrooms for customers !

I just went to ross and hour ago bought stuff, and then came home and saw a plastic tag on an item I bought. Cashier was RUSHING !!!!!!! She could've just went to run a marathon if that's what she wanted instead of being a cashier! I get it's almost closing time (approx 9pm... they close at 11...) but maybe she can get a different job if she hates hers so much or maybe she was having a bad day but that doesn't excuse anything. No attention to detail what so ever. I didn't even get handed my receipt or finish the transaction and she calls next. When I walked out the door after the guard marked my receipt the censors beeped and she said "you're good" and didn't even check any of my items or my bag. I think the gentleman running the fitting room should be at the front instead of the back because he was kind and showed good customer service. read more

Ross Dress for Less - tag left on slippers, cashier rushing, guard didnt check my items - Department Stores Near Me - San Jose, California

I went to the fitting room to try on jeans and one of the jeans did not have a hanger as I picked it up sitting on top of the rack when it caught my attention.. the woman at the dressing room on 04/11/26 she has long deep burgundy red hair, she basically "scolded" me about the jeans not having a hanger prior to going inside the fit room and gave me a hanger like I am AN EMPLOYEE and had me clip the pants on and then sit it on the stick thing where they count the items before you enter the dressing room.. she was so cold, and militant! Will not come back to this store. this entire store needs a lesson on customer service seriously! read more

I came in this store for the first time and is the first Ross I got told bathroom is closed to the public I have been a multiple Ross store deferent city's and never had this type answer to use the restroom she was not nice about it either so I turn around left my stuff and didn't buy anything because of the treatments worst customer service ever read more

Ross Dress for Less - Ross store I left my stop didn't buy and left - Department Stores Near Me - San Jose, California

I was told by the lady at the dressing room to re hang and rack all the clothes after trying them on!? Is this a thing now? I guess you want me to waste time doing this instead of actually shopping for more. Weak service and horrible attitude. read more

This store so bad . I went to Roos today buy some ting. I stood in line for a very long time just to pay. But when they scanned my items they told me that an employee had put the wrong price tag on them and that they couldn't sell them to me at that price. I will never go back to this store again. Bad service read more

No bathroom. I can't shop if I have to go! I really tried to hold it but I'm getting old and when I got to go, I got to go. I don't understand why these big corporations don't provide restrooms. It's always the same thing. Out of order or sorry unavailable. I guess it's not profitable for them to maintain their restrooms. I know customers probably destroy them. Oh well. read more

Customer service was poor during my visit. One of the managers was rude and disrespectful when I interacted with him. I believe there is an opportunity for Ross to improve staff hiring and training processes. Managers, in particular, should lead by example in a professional and positive manner to ensure a better customer experience. read more

was shopping at Ross and needed to use the restroom. I explained clearly to the employees, Revinda and Demitry who was a manager , that I was an active customer and not someone just looking for a public restroom. Despite that, they refused to let me use it, stating it's "not a public restroom." It was frustrating and inconvenient, as I had to leave the store in the middle of shopping just to find a restroom elsewhere--and I never returned to finish my shopping. I understand stores have policies, but a little understanding and customer service would have gone a long way. This experience left a negative impression, and I'm very disappointed in how it was handled. read more

After waiting 30 minutes in check, slipping the receipt into my wallet and grabbing the bag- a woman blocking the door said, "you need to show me the receipt!" I replied, "that's not necessary, unless you think I stole something." Her quick reply: "Asshole!" I asked her name- and she clutched her name tag, "get out of my face!" I was more than 2' away. I said, "ok," and snapped her picture- I left her ranting about how I couldn't record in the store. Training issue or policy problem and someone having a grumpy day. read more

Ross Dress for Less - Security problem - Department Stores Near Me - San Jose, California

I don't know if Ross overall has taken a step back or if it it is just this location. The selection was not good and it was disorganized with clothes and shoes just strewn around. Felt like a larger flea market but indoors. Pass. read more

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I'm a woman, and today I went into the store with my baby. As I was walking in, Demitry startled me. He approached me and rudely said, "You can't come in with drinks." He grabbed me suddenly, and it scared me. That's not the way to approach a customer and say something. I didn't know who he was, and I told him, "You need to be nicer to people and be careful how you ask them for things. You scared me, and I'm going to file a complaint." I was trembling because I thought he was someone who wanted to steal my purse or do something bad to me and my daughter. I never imagined he was a Ross employee. Previously, when I was pregnant, I told them I urgently needed to use the restroom, and they wouldn't let me. This is the only store where they never allow anyone to use the restroom. I don't know who the owner is, but please, I ask that you do something about this. We are customers, and we demand respect for our families because they don't even allow children to use the restroom. This is a store where we regularly bring our children, and the children and pregnant women can't hold it when they need to use the restroom. read more

The lady who goes on the intercom and says we have until 10:59 to be in line or we can come back the next day because we wont be helped. At 10:44 she tells me "you need to be in line " excuse me? WE ARE THE CONSUMERS you aren't our boss and if you don't like working with people then you need to find a different job because news flash honey...its literally your job to make sure we are happy! Also, if the line is long who does it hurt if I keep looking while the line goes down? NO ONE. You can not speak to people that way. Its literally insane that you have her working your stores. Tuesday sept 24 @ 10:45pm. She wasn't working the register. read more

Felt like I was shopping in a prison. There should be a way to make it feel less like a prison. The security guard asked to look in my bag even though she was standing right in front of the register I checked out at... What could I have possibly put in my bag when it was handed to me, I took two steps (literally) and bam there's the guard. And not to mention you have to wait to get in, where are we? The Gucci store? It's just not a comfortable feeling. There should be a better way to patrol thefts instead of making everyone who walks in feel uncomfortable. read more

My Aunt and I were shopping here but we had to use the bathroom here and the woman said we couldn't use the bathrooms, we are not coming here ever again, the person in the fitting room is so rude we are paying customers and for someone to tell us we can't use the bathrooms that's unnecessary every store shouldn't be telling their paying customers no one can't use the bathrooms very unprofessional and rude!! read more

I like this one When I'm in the area I browse here and if your very selective and patient you probably can find one or two garments for great value and your off till next time! They ate way better than Kholls as toy don't find clothes laying all over the floor and you actually might find someone to help if needed. read more

It's Ross so my expectations for customer service are very low. But this morning I took my grandfather into shop and they asked him for his receipt and not mine. The security guard seen both of us pay. My grandfather got upset because they didn't ask anyone else just him. We are Hispanic and felt profiled and my grandfather is 75 years old. The manager Demitri got very confrontational with my grandfather. My grandfather is old and has a lot of health problems. Definitely will not be coming back and disgusted with the staff. Do better people read more

The workers here are so rude. We were going in and was stopped by a security saying that there were no food or drinks allowed, mind you all we had was one ice cream cup. I was just very confused since I've never seen that rule being enforced and other locations. I just don't understand that if the concern was about making a mess, I think that we are old enough to know better. Also I wouldn't care if there were signs on the door that says the rule. SMH read more

They really don't know what a customer service is. They're really rude. The DONT like helping customers read more

Ross Dress for Less - Department Stores Near Me - San Jose, California

Manager is an absolute ass and rude! Ady/ Adeline, I believe is her name. She refused to give her name, she refused to let me borrow a pen once another employee gave me her name. I contacted corporate to resolve a senior discount that she would not correct. Corporate was professional,pleasant and helpful about correcting the disputed discount and then some. Ady needs a job other than customer service. Go dig a ditch or go kick rocks honey! read more

First of all to management, instead of hiring two security guards per store. Why don't you try hiring more cashiers so you do not have the theft problems that you have at all of your stores? The fact that there is never more than two cashiers per store at any location in the Bay Area is an absolute joke! Even during the holidays. How much do you pay these people that you cannot get more than two employees to want to work for your company? I don't even shop at your stores anymore because there is a minimum of 20 people in line no matter what time of day I have gone in there. No thank you I would rather pay full price. read more

I was standing in line for nearly 45 minutes. The line reached the back of the store and wrapped around. One register was open. It took about 20 minutes for them to notice that a change needed to take place for them to open more registers. The store had many things picked up and items in there proper place unlike the store in Napa or Vallejo or Fairfield or Santa Rosa. But waiting that long for a single item purchase was a little overkill. Hope to see their heads on a more active swivel. Obviously security was very relaxed in commuticating the needs of the store to the manager. Lines outside of a holiday weekend should never be that long. read more

Ross Dress for Less - It's the longest line I've ever seen outside of Black Friday. It's April 30th. - Department Stores Near Me - San Jose, California

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I wasn't allowed in the store because my well behaved 65lb dog couldn't fit in a cart. I checked ahead of time to confirm they allowed dogs yet upon arrival they said they only allow dogs that fit into a cart because dogs poop on the floor so therefore they don't want them touching the floor. My dog has never had that issue and it's a shame irresponsible owners had to ruin it for the responsible ones. Regardless, the store should put no dogs allowed signs out to reflect this rule and have employees give the correct answer so we don't waste our time driving here just to be told that. read more

This store is bigger than the other locations I been to. Even cleaner the most Ross. The customer service here is fantastic. This location layout is different from the other ones. I hate how's the phone data don't work in this store or any in this shopping center. Looks like they have more sections here. The fitting room is very dusty. read more

Just because this location is 5 minutes from my house, I come here... however this is the most ghetto ROSS... dirty! Parking sucks! People are rude, staff is okay... clothes is all disorganized! I mean it is located in a big plaza but if they can put a bit more effort to have it much neater! Compared to my favorite location in Campbell! Wow! Big difference! Ross is my to-go spot to buy clothes and shoes! Especially for a single-mom and being on a tight budget Ross is the place I depend on. It is getting expensive... so I might start trying GoodWill and thrift stores even though rightnow I want to stick to Ross! At this specific location, I did witness a small 12-14 year old asian girl stealing some sunglasses while her mom is on the phone .... wow! Pathetic! Truly sad! I just nodded my head, damn if I had enough I would have just handed her $10.00... Anyways, There is a shoe store right next door just incase you do not find the shoes you want at Ross! read more

Ross Dress for Less - ROSS line on a Friday @1pm! - Department Stores Near Me - San Jose, California

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I bought a large flower pot on may 20th at Ross store at the Plant location on Monterrey rd and Curtner. 11 Curtner Ave San Jose, CA 95125. I can't bring it out to my car by myself and I asked the manager for help but she refused to help me for some reason and they are not allowed shopping card rolling outside the store. I only need help to carry the pot outside but she's so mean and rude that she said I have to do it myself. If I get hurt when doing it in the store I'll file law suit against Ross company. Instead of going through law suits and trouble, why can't they have someone to help customer carry large heavy items out or at least let customer borrow a card to roll it to the car/truck. I personally think the manager doesn't do her job, and she's ignoring customer's needs. I want to file complaint for this store because of customer satisfaction. I hope someone take an action to correct this mater read more

This Ross Dress for Less has been my go-to store during the pandemic as the prices here have been BARGAIN DEALS! Yes, you heard me correctly! This place screams DISCOUNT GALORE! I am delighted to be fortunate enough to have the opportunity to spend money during this challenging time. Once the stores became open to the public, I, along with everyone and their mother, was at Ross waiting in the LONGGG line. Now yes, this store practiced mask-wearing and 6ft distancing, as well as the store limit of shoppers, were limited to 50%, so you could only imagine how long the dang lines were to get in and shop! After waiting in line for 40 minutes, I was able to come in and grab a couple of good deals off their racks. Some items were less than $10 and name brand, too; You know I was turning my headway from steal deals! This store is huge and offers great selections on clothing, dressed housewares, and linens. The only deal-breaker was that terrible long line that wraps around the store building and patience to wait to check out. However, what keeps me coming back is the customer service I receive from the Store Manager, Rebecca, she is always so welcoming and warm when I walk into the store. Lovely customer service is hard to come across nowadays; it is nice to shop and be around positive energy, especially during this challenging time. I look forward to coming back very soon to check out their deals! Until next time. read more

I was shopping at this Ross and needed to use the restroom. I asked to use the restroom and was told it was only for employees. I have shopped here in the past and relied on having that restroom available since I am not able to hold it very long. I could not wait in line to purchase the item I'd already found nor continue to shop. I did not return after finding a nearby restroom. read more

Came to this Ross today, and it will probably be my last. The line wraps around with only two registers open and no sense of urgency I have been waiting line so far for about 35 mins and the line is not moving and to top that off while I am going through the racks there is about 3-4 employees standing around talking about going out the club called splash!! I am definitely not coming here again. Update on 12/5 Ely G has relied to my review and said "please don't come back" He must be one of the employees talking about going to the club read more

Ross Dress for Less - Department Stores Near Me - San Jose, California

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There was a cashier who goes by the name nicole, She helped me check out my items and when she was finished, she proceeded to look me up and down and in the most insincere way told me "have a nice day" while rolling her eyes. As this happened a coworker or hers who i assume was the manager, asked her to stop with the jokes because they were making another coworker uncomfortable and she didnt even seem to care. Very unprofessional and rude. Will not be returning to this location. read more

the staff was very helpful and engagin. The check out line moved fast .. The store had a great selection of items & the items were well stocked clean read more

You can always find good deals at any Ross store, but this location definitely has one of the best selections of inventory around. When I started to shop here, I expected to find basic clothing items like track pants and sleepwear, but as I delved deeper into their racks I realized that they carry quite a few name brand items. I shop for a few different brands, but am grateful that they carry all of my Crooks & Castles clothing needs at prices way below the original retailers or specialty shops. This is the only place that you can get fitted from head to toe for less than the price of one pair of jeans at the mall. read more

Review #138 - 2017 I try my best to keep an open mind when shopping at these types of stores because I know I shouldn't expect too much from the quality of products that they carry, since it's usually things that are out of season or just irregulars. My first complaint is that the employees aren't very friendly. There were three employees up front and only one young lady was working the register even though it was the end of the night--so I'm sure everyone wants to go home. However, the other two employees were just standing around pretending to look busy, while they were just chatting away. The young lady who was working got moody because she noticed the line was getting longer and no one else was helping her so she let out a loud and rude, "oh god!" I totally understand her frustration; but instead of making the customers feel uncomfortable, she should've just asked her co-workers for help, which she eventually did. My biggest complaint is the cleanliness of the store. Everything looks messy and out of place and the bathroom was just nasty. They placed an "out of order" sign at the entrance even though it wasn't, but I needed to change my baby's diaper so I used it any way. I couldn't imagine how a manager would allow the place to look so disgusting. Thank goodness it's not a restaurant because I'd hate to know what it looks like in their kitchen. read more

Ross Dress for Less - Disgusting ladies's restroom :( - Department Stores Near Me - San Jose, California

I visit this ross everytime I plan to have dinner at Boiling Crab in the plant! Sometimes my family and I come in just to look around also help time pass by but we always end up finding really nice things here! We were here this past weekend and I found a beatiful Under Armour puffy jacket valued at $195.99 but I got it from here for $29.99, I also found an UGG zip up sweater valued at $199.99 but I got it from Ross for $39.99!! This isn't my favorite Ross location but you can definitely find some good stuff here. FYI - NO FOOD OR DRINKS ALLOWED IN THE STORE OTHERWISE LOSS PREVENTION WILL THEIR PANTS read more

Don't do returns here as even after speaking to store manager she didn't bother to listen when the item had tag and no damage but the receipt for some reason said so just said no exception to store policy and dont care about any complains. This does not match with the customer service quality statement taken with the picture. If the receipt is wrong there should be some leeway to help customer not flat out denied without evening listening. read more

Ross Dress for Less - Store manager rude - Department Stores Near Me - San Jose, California

On a trip to the area I decided to browse as I am almost guaranteed to find something. The store was congested but very busy so I figured that was why. Decided to run quickly to the rest room and asked the very young change room attendant for entry. She became uneasy and was clearly uncomfortable telling me that it was out of service. At that moment another extremely young in appearance staff member exited the restroom half wet as though she showered in there and fixing herself. I turned to the other and said well it looks like the restroom is working very well. She became visibly upset and could no longer speak clearly. I requested the manager. An older guy in a smedium shirt showed up and let me know that they don't allow customers to use the restroom. I've never heard of that before and he said read the sign it's on the door. I noticed a sign on the way out but honestly I didn't go into the store planning on going to the restroom. Turned me off and absolutely did not spend a dollar there. He was rude and honestly the entire situation just seemed very odd. Won't be back. read more

The store opens at 9am not 8am. Please change the time on Yelp so I don't have to wait for an hour till the store opens. Such a waste of time. read more

We just had Halal Guys and wanted to walk off the food, so we walked just nearby to this Ross. Like many Ross's depending on where you go the stock will differ, but the layout can be wonky at some places versus others. This Ross was pretty good in terms of the layout and it didn't feel like I had to go to 3 different places to find things. So good for them. Today I just didn't get to buy anything of interest. My boyfriend was about to buy something but their lines were kind of long. Maybe on a different day it would've been better. I wouldn't go out of my way here like I would for Walnut Creek Ross. So it was nice to see what they had, but I'll unlikely be back. read more

The shopping trip was great! Got a bunch of clothes for good prices! Most of them are around 9.99 to 14.99. There are also perfumes, and brand purse! ( those are pricey!) read more

Ross Dress will never satisfy my "dress" needs as i am amply "big and beautiful". if i were a Kardasian, i would be wunderbar: big hips, thighs, and mid section. so I'm fashionally "supersized" which isn't Ross' prime demographics. buys: "naan chips" flamed baked "maya Kaimal" (2.99)-regular 4. -actually addictive, can't eat just one -one serving,: 8% fat, 5% fibre, l gram sugar. -chips triangular, great for dipping or snacking. crumbs: -ross has upscale snacks dollar tree, ..99 stores et al. don't carru. -passed on 2.19 flavored pop corn.. -quick check out, few people in store. read more