After my procedure I had to come here for follow up. A bit inconvenient for me, especially with the…read moreoffice in National Harbor being my homebase. I'm told that National Harbor is still in the midst of setting up and that is why I needed to come here.
What is interesting about this location is that it is in a well established office/medical building that kind of makes you feel like you are in an actual hospital. I showed up and did my check in and had to wait a bit. To note: I stopped here during the Halloween season and they were directed for such. It wasn't very calming to my anxiety to see decorations stating the area I was about to go into for my follow up said it was 'contaminated' and having zombie arms reaching out to you.
With my anxiety in high gear I am called back and walked through the maze to the room where I will be seen. Vitals taken, and instructions given to me quickly. I knew I was there to have a stint removed and to be given the instruction quickly, having never done this before, baffled me. I stood there stunned and had to ask for the instructions again. Given the instructions again I proceed to get ready and positioned for the tech to come back in.
Tech comes in, and I have to hand it to her, she is good at distraction. Not sure how many of you out there have ever had anything done in the undercarriage area of your body, but everything they do in that area catches you by surprise. As I am, uh, being prepped, the tech is talking and explaining to me that I am going to be numbed. Her distraction technique was simple, keep talking as if you are gong to do it and then do it a few seconds later. I was in mid-answer when, wham-bam, inserted and numbed. I don't think I even finished my answer.
Laying there, naked from the waste down (covered, mind you), feelin more vulnerable than I have ever been in my life. Being inserted into and numbed, in walks the doctor. With my head swimming, the doctor walks me through what is about to happen next. Anxiously I nod my head yes after he finishes and asks if I understand allowing for him to proceed. Continually coaching me to breathe through it all. Mind you, there is a monitor in the room that allows for the doctor to see where he is inside you and also allows for you to watch as well.
Now, to have another object inserted into an exit hole while being able to watch it like it's a Netflix documentary is a surreal experience. When it reaches the spot where this thing has been sitting inside you for about a month at that point and you see a claw expand from the end, grab a hold the this thing, and the doctor tells you to take a deep breath...WOW! I never felt anything like that in my life, even with the undercarriage being numbed.
The doctor was pleased with the stint coming out without any problems. Pleased with the procedure he tells me I won't need antibiotics, it may feel funny to me for a bit in the undercarriage area, and that I should be back to normal in about a day or two. All after declaring, "It's a boy" after the extraction.
The one thing I didn't care much for here was the customer service from the front desk. It was like I was intruding to those member of the staff. I filled out my paperwork, paid my copay, and sat and waited to go back. Then, weeks later I get a bill in the mail for my copay, which I clearly paid while there. I have received several statements now at home stating I have not paid. When I go onto the website and sign into their portal, type in the statement number, I am told I have no balance due. I would gladly pay the $10, but I'm not sending it via the mail when your website clearly has registered I already paid in office. I can't wait for them to attempt to send me to collections for that $10 I already paid in person.