Called Roth to unclog a toilet. It took maybe 15 minutes and cost me $298.00! I realize they have to make money, but that is ridiculous.

Roth was recommended to me by a co-worker who had nothing but good things to say, so I thought I'd give them a try. I called and explained exactly what I needed to be done. The individual I spoke with was friendly and seemed on top of things, took good notes and read them back to me, so I was confident that they knew what I needed and would be able to communicate that to the technician that would be coming out to my house to give me an estimate on the work. The technician comes, goes over the notes, and I explain what I'm looking for in more detail. Then the technician tells me that's not really the kind of work they do and charges me $.00 for the consultation. He did work up an estimate for me, but it was clear it was not work they wanted or would really be willing to do. I feel Roth had multiple opportunities to understand what I was asking for, and determine that it was not in the scope of their practice prior to the consultation... prior to me having to take an afternoon off work, and prior to charging me $90.00 for nothing. Smells like bad business practices to me, I wouldn't recommend them to anyone. UPDATE: Wow! Thanks for that dismissive explanation, great five-star customer support. /sarcasm I totally understand Roth sending a technician out is an expense to your company... one you clearly don't want to consider the cost of doing business. And yes, the $89 fee was explained to me up front (I never said it wasn't), and I was fine paying it assuming Roth was going to make an honest attempt to fill my need. I don't think you understand the source of my frustration. The technician clearly stated to me this is not the type of work Roth typically does. And as I also previously stated, yes, I was provided a quote. A quote that was $2000 dollars more than the next highest estimate I got for the same work, sending me the message that it is clearly not work Roth wanted. So again, my frustration is still the fact that Roth had at least two opportunities to tell me this is not work they wanted and instead they charged me $89 to waste my time. read more

Completely exorbitant prices. After being told over the telephone that their plumbers could both fix our p-trap and snake a clog, the plumber who arrived informed us that we would need to call a separate drain tech. We spent over $500 to replace a p-trap and just under $500 to have a bathroom drain snaked. We felt misled and ripped off. The only positive aspect was that they were available on short notice. read more

My husband and I had a small fire in our utility closet. The service master and the insurance company asked us to have an electrician look at the wiring for possible damage. I made an appointment on the phone with this company, and I was told that I would be charged $89 for the electrician to come. I agreed. The electrician came, looked at our utility closet for five minutes, told us that everything was fine, and proceeded to present us with a $336 bill for diagnostics (the minimum he could charge, according to him). I told him I felt deceived, since on the phone I had been told that it would be $89. He said that was just for coming. I told him that if they knew there would be diagnostic work involved, they should have told me beforehand that I should expect to pay at least $336. And this is why I am giving them two stars, instead of one: at least, they do realize that they rip customers off. He called his boss, and they agreed to charge us only $89. Something else that upset me: the electrician was extremely sexist. I was the one who hired him, and when I opened the door for him he didn't introduce himself to me. However, he did to my husband. He shook his hand (he took the initiative), and gave him (not me!!!!) his business card. After I (I repeat: me, not my husband) paid, he shook hands with my husband again, and left, ignoring me. That is just unacceptable. read more

We moved into our home two years ago. Our heat pump was put in by Roth's 4 years prior, which was within warranty. The fan went out and Roth's came out for their $99 fee to look at it (by the way most companies don't charge a fee). I was told it was under warranty, but since we weren't the original owners, we would have to pay for labor-- fair enough, how much is labor? We were quoted $950 labor to replace the fan! When I inquired how long this would take them, he told me 2 hours... So I asked him why they were going to charge $475/hour labor and the tech replied, "because they have to pay our employee benefits." I proceeded to call another company, who was able to get the warranty part in two days, installed on the 3rd day, $175. It took him 20 minutes.... Roth's is absolutely taking advantage of their customers. Save your money and shop around. read more

Roth did our annual furnace tune up and I was fortunate to have John Harrison show up with his apprentice Matthew. The gentlemen were polite and courteous and went about doing a through service of the unit. As Matthew was learning the ropes, I could hear John walking him through what to do and what to look for and he made sure the service was done correctly. All the while that they were doing the service, they occasionally played with our overly enthusiastic dog who has never met a stranger. I'd highly recommend both of these gentlemen and would gladly ask for either or both to do out service next time. read more

I do not recommend Roth Heating and Cooling. Two days after using a Precision Tune-Up 'Living Social' from Roth Heating and Cooling my furnace died. I called them and they sent a tech out (2 hours later than expected) who told me the blower motor was not running and it needed to be replace...mighty big coincidence if you ask me as we have NEVER had a problem with this furnace prior to the Precision Tune-Up. So I pay $44 (which is 'worth' $90 and they only get around $20) for the tune-up and have a $421 bill! By now it was after 5p (I had a meeting to get to) and one of the coldest days of the year, so I authorized the repair after talking at length with the tech that I do not expect to pay for the repair in-full and to have management contact me to discuss. I never heard anything from Roth for 3 months when I get a "Past Due" invoice. So I called them to discuss the bill and the guy who I talked with (Brandon I think, who was very rude and suggested himself that it was intentional that Roth caused the motor issue while I was saying I assumed it was a mistake and not malicious...) said he would email the owner and accounting and get back to me...never heard back from him, but did get a call from Tim to collect on the invoice a couple weeks later. Nice enough guy but, of course, he had no idea what was going on or that I had been previously told that someone would call me back. So I spent more time explaining the situation to Tim, with him assuring me (AGAIN) that they didn't do anything wrong, but he'd get the labor charged waived, but he had to get clearance (which would have taken $105 off and would not have made me happy, but content, sort of). They did not even waive the labor charge but offered a measly $25 off. I will not use or recommend Roth Heating and Cooling. read more

Homeowner beware. While Roth Heating did our initial new home install, and did what we thought was a good job, 7 years later, this December, they came out to give us a quote on replacing our under-house venting due to field mice issues. Not only was their initial install of some of the ducting laying on our vapor barrier (on the ground), the recent bid to simply replace the crawl space ducting was nearly triple what 2 other reputable companies bid. Right now in our world, we need to look out for our neighbors. I've lost faith in this local company - while all really nice people, they tried to gauge the wrong homeowners. We served as the general contractors on our build, and know what FAIR PRICING and labor costs should be. read more

Admitting you're wrong can sometimes be hard and mistakes will happen. It is how to respond to those issues. They made it right and I have no problem giving them my business in the future knowing that they stand behind it. read more

At least for plumbing emergencies, I would not recommend these guys. Roth's cost me several days, lots of unnecessary calls, and wanted thousands of dollars to diagnose what another company fixed for a few hundred bucks within two hours of my call. read more

We used Roth to install a Lennox 6 years ago and have been unhappy with the whole process. We have had issues with the heat pump yearly, turns out they installed it wrong so something cracked causing a leak. The thing we are the most unhappy with is the repair service. They don't keep good records, even though we've been using them for years they never have access to whats already been done. They don't keep their agreement regarding approximate time they will arrive. We've been told twice that we were "first call" only to find out that they gave that slot to someone else. Not the customer service I'd expect after a $13,000 heat pump purchase and installation. ***update- changed my rating due to great service the last two times. read more

I was given a window of 10:00AM-12:00PM for a service call. After not arriving during this window I called to to find out they were running late. A simple phone call would have been nice. The tech arrived closer to 3:00PM. Blew my afternoon as I had to wait around in this part of town. The service was related to a real estate sale. Upon receiving an invoice for over $1,300 I noticed poorly written notes by the tech about his visit. In my opinion It was worded unprofessionally and contained subjective language that had the potential to cause unnecessary alarm to the new buyer. Getting an invoice with matter of fact information minus the unnecessary subjective wording seemed to be too much for Roth to accommodate. They obviously have enough business right now they don't care about one unhappy customer. I had my personal furnace installed by them and have recommended them to clients. After this experience they have lost my business and any referrals moving forward. read more

We originally found Roth after having to unexpectedly having to replace an AC unit (through Costco) and were really pleased with the installation process. We decided to get a service contract and had our first appointment. The technician Elyse Hooper was COVID-safe, really informative and happy to answer questions we had about possible solutions to getting better cooling on the top floor of our century old house. I rarely ever choose to have service contracts but so far are very happy that we did....and VERY satisfied with every contact we've had with Roth HVAC personnel....thanks much to Elyse!!! read more

Roth installed our first furnace when we bought our new home 15 years ago. It finally need replacing so I logically called them. They checked their files for our particulars and quoted me a price which was double the price that I was quoted by Wolcott. I had it installed yesterday for half of the Roth quote. Needless to say I won't be doing business with Roth in the future. The pricing was exact model and install. read more

I should have read the reviews before we had our heat pump put in! Their representative Lyle was so nice and he sold us on his company. It was after Lyle that things just went down hill. The unit itself is fine. Their customer service really needs improving...the communication was NOT good. Jon came out to our house and was a nice guy but missed the fact that we needed a plug put in for the pump that pumps the condensation outside. Our last unit never needed one so we didn't know that would be needed. That was a cost we were not expecting and never told about until the unit was installed. NOT OK. It was frustrating. The plug that was put in was run on top of the wall all the way around to the furnace...doesn't look the best so that would have been nice to know too. Communication is a huge factor in customer service...their company doesn't do this well at all. They have been running promotions through Costco.....I really think that it just put them over the edge. They were too busy and didn't have enough people to do the work..... Would not use them again. read more

Had active water leak above shower, ceiling cut open and drying out. I have CPVC pipe and discussed with the technician who came, repair vs full repipe. I was told if repaired that day I would have to pay for the repair, but he could get me a quote from his repipe person that same afternoon or next day at latest in order to make a quick decision. I did not receive the bid so I emailed the Tech on Day 3 asking about it (again I have an active leak) and did not get a reply, so the next day called the office. The service rep on phone was lovely, apologized and advised she would look into. A few hours later, I received an email with no subject, no explanation or overview at first I thought it was spam - just a pdf of the bid... and I was charged $90 just for that.... Not a fan read more

Not willing to provide appointments at convenient times, not forthcoming with information and not able to provide answers to specific questions unless an appointment is made . read more

I had a clog in my sinks and toilet. I appreciated the hard work that Stan Schrock did. He explained what was going on to me. He was punctual, courteous and practiced safe protocols during COVID-19. I have no hesitation in using Roth in the future :) read more

We schedule it a month out for a replace. We had a little hiccup on scheduling but they fixed the hiccup and came out as planned that day. They installed the next week. We have had to call to fix some leaks but they have responded so far when we call that day. So far I am very happy and hope it an good continuing relationship with Roth Heating. read more

We received a bid for electrical work at a remodel job. Roth's bid came in at 65% higher than all others so our choice was obvious. We also received a bid for some minor electrical work at our current home which also came in much higher than everyone else. Both times we were charged the $89 estimation fee which I think is ridiculous. No other company charges for a quote. They make you give them a credit card that they keep on file before they'll send a tech out. Justin R. gave us a bid for our minor electrical work that came in at $1650. I said I needed to discuss it with my spouse before deciding and in fact, a couple days later I sent an email stating we were going with another company that came in much less. Soon after that I received an email invoice stating Justin had credited our card with $825.00. When I called their office, Valerie said Justin took it upon himself to assume we were going to agree to the work from Roth and CHARGED it to our credit card! NEVER did I agree to the work and NEVER did I give permission for Justin to fraudulently charge to our card! I called to complain about this, sent many emails to Justin and his supervisor and have directed Roth to destroy my card information. In my opinion, not only is this company overcharging by ridiculous amounts but to take someone's credit card and charge any amount without the customer's permission is illegal, unethical and should be grounds for termination. DO NOT USE THESE GUYS. There are hundreds of qualified, ethical companies out there. read more

I have been nothing but impressed with every sing staff member of Roth Heating from the receptionist to the repair guy, to the sales person and installers of my more furnace. The repairman was very professional, and explained and showed me my issue on the old furnace. He was on time, clean, and very professional and explained things in Layman terms. I needed a new furnace. The sales person, Steve was on time, friendly, and very clear on each option. The installation scheduling went as planned, and everyone was exceptionally professional. Again, the walk through was great, and my furnace is awesome!! I will totally use these guys as necessary again. You can tell they care about the customer experience, and frankly that goes a long way!!! read more

Couldn't have been happier with on time on budget job complete by the Roth crew! Great product they installed and from what I can see, they look to have done everything without cutting corners on their craft. They also left my house cleaner than when they arrived. read more

RUN! Worst service ever! PRICE GOUGING AND INCOMPETENT In May we bought a hot tub, had it delivered and called these guys to hook her up. First I was told that they would need to come out and give a quote it couldn't be done over the phone, it took two week for the "Quote" visit. Two "tecks" arrived and after a half hour ask for a manual on the hot tub, and then told my wife that it was too close to the house and the "water line" in the tub needed to be 5' from the electrical power box located on the outside wall that was existing from a previous owner's tub. They left giving an $890 quote and asked for an $89 deposit to come back. Again we were given a 2 week out appointment. We moved the hot tub and waited. The night before the appointment I get a call informing me that my electrician was ill and in the hospital and no one else would be available again moving my appointment two weeks out. Now we are looking at an empty hot tub for two months, avoiding calling another company because we had given a deposit. When A tec finally showed up he tells my wife that I am still one inch to close and now he says he needs to replace all the existing external power boxes and would need to come back with that equipment. My wife called another electrician who came the next day, spent an hour, had everything he needed on his truck, said the location of the hot was perfect, well within building code ... hooked her up and charged us $160 for parts and $140 for labor. In conclusion, I called and was given the runaround, and was finally given a refund of my deposit after another two weeks and was assured I would get a call to verify it had arrived and to date I have heard nothing. Don't waste your TIME or money, This was the most unprofessional company I have ever dealt with. read more

I was very impressed with Roth Heating & Cooling throughout my A/C purchase and installation process. I had three bids and may have done more, but I was in a hurry. I was impressed with Roth's professionalism and felt confident that they would do the job correctly and were providing the highest quality components. Lennox has been ranked by Consumer Reports as the lowest in overall repair rates, so I was happy to choose that brand over the other quotes I had. The prices were comparable, but it helped to be getting the cash card back from Costco. The installers were very professional and efficient. They found an issue with our dehumidifier's condensation pump, and though it wasn't part of the contract, they went into our crawlspace and corrected the problem. The A/C install seems to have been done appropriately and seamlessly. read more

I would give you 0 stars if I could. I schedule in advance to have you do your free 1 year service and I want to GIVE YOU BUSINESS by putting a zoning system in. I take a half day off work, sit around waiting all morning for your tech to show up as I was told to do when I scheduled the appt. Instead of just showing up you call and give me less than 10 minutes to respond, I was outside waiting for you, and you re-route your tech. HORRIBLE. I will put as much effort as possible into the rest of my day off to make sure other people don't buy anything from you, EVER! read more

We've used Roth for 10 years -- they did the original install on our condo building's HVAC units. We use them twice a year -- spring A/C check and fall heat check. Service is always friendly -- BUT it's getting a little over the top. Always trying to upsell nowadays.....this product, that product, "your furnace may go out since it's more than 10 years old," blah blah blah. He was here for more than two hours this time for a simple, normal routine A/C check but didn't leave before a long, handwritten list of things we should consider having done. I was getting more and more irritated the longer he was here. My schedule is busy, like everyone's. Please...just come in, do the check well like you always do, and leave. Thanks! read more

We called this company because of the work they did at our neighbor's condo. We live in building built in 1971. Although we have central air conditioning the air flow was out of balance, over cooling the first floor and seriously inadequate on the second floor. Several other companies simply told us nothing could be done, it was a poor design at construction. Roth recommended a full duct inspection to see if any reasonable changes could be made to the system. Our technician, Andy, was undaunted at the task before him. Within a very short time he discovered a flaw and created a solution. The air leaving the furnace is directed both down to the crawl space and up to the second floor. He found that the opening to the duct going upstairs was improperly sized. Not only did he increase the opening, he added an air scoop to capture at least half the air coming out of the furnace and direct it upstairs. He also was able to balance all the vents on the first floor, limiting some and capping one. He added a second register in the master bedroom on the second floor and with all the adjustments to the system more than doubled the air flow to the where we sleep and also increasing air flow by 25% to each of the other upstairs bedrooms. We a glad we called Roth, from talking with Rich who suggested the inspection as a starting place, to having Andy make such a creative contribution to our comfort. Highly recommend. read more

We decided on Ponderosa Heating in Sisters, Or to do our new heating and cooling system 2 years ago. A big part part of the reason was their warranty service and twice yearly check-ups. They also re-insulated the ducting system below the home. Have nothing but high praise for their service. From the polite ladies on the phone to their service team. Levi stands out as a knowledgeable and extremely helpful tech, and has been here several times, from setting up new thermostat to fixing bent aluminum fins on outside of conditioner that painter helper blasted with pressure sprayer (oops). Highly recommended company. read more

Fabulous! 100% recommend! Mary is wonderful, kind, helpful, and extremely knowledgeable! In one day she sent our 3 crews. We got all new plumbing, air filter and electrical plugs grounded! Everyone was informative and explained why we needed things! Such a great team! read more

Today Service Tech Joel J. came out to do my annual furnace check up. He was on time and very thorough. He found a problem and replaced the part and explained everything was covered on my Silver Club plan. Joel has been the best technician so far that has come out to work on my Furnace / AC units. 5 star service. Great Job Joel..... Excellent Customer Service.............. read more

Watch out if you choose to use Roth especially if you sign up for one of their maintenance plans. After the one year anniversary of the scheduled equipment checks. I made it very clear to the technician that our home was for sale I did not need to renew. I thought we were good at that, He did not say I needed to call in to cancel. 4months later after a hectic move and life I see a charge on my credit card. My bad for not noticing sooner but come on! Apparently it works just like gym memberships and that is where they make their money. I found a much better service for my new home. Thank goodness. read more

Issue: Tankless water heater stopped working. Did not deliver on promise. Was told when scheduling the appointment that there was a drive-up fee (about $112) and technician would look at it and give a repair quote. What i received instead was a drive-up fee and the technician stated that he would have to run a diagnostics test at a cost of $500. I asked what that diagnostic testing consists of. He stated that he will call Rinnai tech support and together with Rinnai tech support will go through various tests. I asked what kind of test and the response was along the lines of "you know, this and that." Technician would not do any testing or provide a quote until paid an additional $500. My call to get a refund for the drive-up fee was in essence to pound sand ("we are sorry about the misunderstanding"). In other words, the inspection/quote was $500 not $112. Felt like they thought that my need for hot water would just have me pay the additional $500. read more

Dalton Noon came to my home was extremely professional and knowledgeable. I appreciate Roth so much and all of their employees. I will never leave this company because I know that they have a win-win situation with their customers. Thank you Dalton for checking things out and making sure my system is up and running for the summer. Seriously this is a five star company! read more

I mean, maybe if Roth ever calls you back and decides to show up they do good work? I wouldn't know. I have called them twice and messaged them twice over the course of a week. Each time I am told that someone will contact me on that same day. However, I have not received a phone call or email from this company. I'm trying to buy a furnace, don't you guys want to make money? Maybe this company is too big and disorganized as other posts have suggested. Either way, it seems pretty simple to me. If you don't respect your customers, you don't get their business. I'm moving forward with my heating project without Roth and I suggest you do the same. read more

Don't Call for Outside Leak Location Made it EXTREMELY CLEAR we were calling for exact outdoor leak location ONLY when we called Roth. Told the operator there several times we wanted exact leak location (no doubt near where the puddle is). Asked several questions to verify whether they were capable of locating the exact leak location, which she confirmed. Told her all details twice, what kind of service line, where, about the puddle forming, need exact location for insurance. And was very clear we only wanted exact leak location, Asked whether they'd bring camera equipment or dig near the puddle so we could show insurance. Yep, she said. The guy who showed up knew none of the details I'd provided. Said he "could poke around a little and maybe find leak location if we wanted..." But he really only wanted to bid replacing the entire service line, obviously did not want to and was not prepared to locate the exact location of leak as we'd requested. Common cost for leak location is supposedly about $200. He said leak location would be $427 in addition to $94 trip charge. Did not lift a finger, only wasted our time asking questions and bidding replacement of entire service line. NOT WHAT WE ASKED FOR but cost us $94 trip charge. Really very disappointing. Don't call Roth for Leak Location. They did not arrive prepared to do that and do that quickly ... just a waste of money if what you want is leak location. read more

His is a dishonest company that uses fraudulent business practices. My A/C stopped working 2 months ago. I had a company come out and give me the option to not do a dye injection and pressure test and only recharge the AC. they said that if the AC won't work after a while, then we would know that it leaks. So it leaks since now it only flows out warm air. where does it leak? I decided to call Roth, expalined the situationa and requested the service for a dye injection and pressure test to detect the leaks in my AC. I emphasized this and said I needed to speak with an AC professional. I got a call back from someone named Megan. Megan stated she understood what I needed and would send a professional over to my house to provide a "comprehensive" diagnostic test. I asked her if by "comprehensive" that meant "dye injection and pressure test". She said "Yes" and assured me what the service would be and would cost $89. The technician came out to my house the next day. He then stated the AC leaks, and gave me big estimated cost for the dye and pressure leak test. What??? This is what I already quoted for and paid him for. Now they are demanding more money to do what I already paid him for? Of course there is a leak. As I had explained. This had been already comfirmed. I did not pay him to come out and waste my time. I paid him to find the leak locations. I demanded a refund. Megan acted confused. She said did not know why the technician did not do the dye injection and pressure testing. She said she will talk to the guy and get back to me. It has now been over a week. Do not use this company. They will quote you for a service and take your money. But, will not do the service. They will waste your time, take your money, and cause you to write a review similar to this one. This company needs to review its principle of practice to operate its bussiness with honesty and integrity. Stay away! If ZEro star is an option, I would have absolutely used it read more

Avoid these guys like the plague. In my 20 years of home renovation they are the most unethical and underhanded company I have dealt with. Their flat rate pricing is a complete rip-off. I had a simple plumbing repair which they ended up messing up. I now have a hole in my shower wall and a mismatched spout. And I was charged $1065 for a two hour plumbing job that left a complete mess. When I paid only half by check due to my dissatisfaction with the job, they charged my credit card, which they took before they even arrived. Once you give them your credit card number you are done for, you have no recourse for poor service or exorbitant pricing. Words cannot express how ripped off by this company I feel. And it is not just me. Take a look at some of the other negative reviews here and they pretty much agree with me. The complete lack of business ethic and zero concern for customer satisfaction is appalling. read more

My 92 yr old Dad needed a faucet replaced in his bathroom. I bought the faucet and a plumber with Roth Heating came out to install it. He quoted my Dad and sister $ 426.00! but that was it. Outrageous, but my Dad just wanted to just get it fixed. Plumber then said he needed to replace the ptrap. Went to town, got one and installed it. Left no paperwork, no work order, nothing to sign for or approve in writing. Got the invoice over email for $954.00!!!!! When we contacted Roth, they talked to the plumber, who told them that he had told my Dad & sister it was $954. Which was not true. No way. Waiting to hear back from Roth on how they are going to make this right. read more

I can't select a single star. So very disappointing. After having learned of Roth after they sponsored a community event I participated in, I hoped to use their services. Called in to get a AC Service and was told it would be 3 weeks and $99.99 (this was at the beginning of July and it was already hot). They placed a hold on my card for $35 or something, which is just lame in this day and age especially for a larger company, but again, I thought, hey, community building organization, I'll live with this. The techs that came did not call ahead as I was told they would. Nice enough young guys, the first entire 10 mins was spent explaining their service plan and trying to upsell me to a long term contract. Frustrating because here I'd had no experience with them and they are trying to sell me into a package! Then they went about their work. At some point I was able to break away and mention that I had concern over a couple of cracked pipe insulators as well as cleaning the unit. They said nobody uses pipe insulators anymore and that they had better stuff, specifically a tape, that they would use. Well, they never did that. Also, I asked to ensure they were going to clean the unit. They said, well, we'll clean the filter. I wasn't sure if that meant the entire unit as described by any basic handyman manual to do, and said "okay...". On their exit they brazenly asked had I made a decision on the packages. Roth must not give them much training in the art of services selling !! After they left I realize they cleaned NOTHING and didn't replace the cracked insulation anywhere in the unit as they said they would. So I called the office the next day, and asked, "Does your AC service include cleaning the unit" and the person on the phone said, "Let me check" (hard to believe). He reviewed the apparent checklist and said "I don't see that. I will ask the manager to call you." I waited the rest of that day, and 4 more days. Then I checked the list: sure enough "Clean Outdoor Unit" is right on there. And then I compared Roth Heating and Cooling to other companies. Other companies are more specific than Roth, specifying what they are doing versus "Check xxx/yyy/zzz". And again, as compared to basic handyman 101 for AC units, the MOST important basic step is cleaning the unit, vacuuming the condenser fins carefully, and removing any debris that block airflow. I cannot support this company on either service professionalism or the actual work performed and suggest you think very carefully before contracting for their services. read more

I can't comment on their work but they charge $89 just to come out and give a bid. Personally I am not a fan of this practice. Further, it's not waived if they are hired. read more