Rick H was my technician and he was soooooo Great! I haven't had my unit serviced in 7 years (since it was installed) and my unit was working overtime! Rick was knowledgeable, showed me before and after, suggested a servicing plan (which I did sign up for and it is awesome) and was all around professional and super nice! I will only request him to come out now that he knows my equipment inside and out. Thank you Rick! read more

Very professional and prompt to answering our call when the water heater and HVAC went out all at the same time. They office was quick to respond to provide estimated time of arrival and repair costs. Highly recommend using Roth. read more

Used these guys for my work recently. They got my quote to me fairly fast but the follow up was bad. We had scheduled a day and time. They were to drop off equipment early in the morning. 30 minutes go past and nobody. I call them but can't get a hold of them because the phone is disconnected. I had to email them. Finally they tell me it'll be there at 8 instead of 7. Then they had no time for when the actual repair would be started. They didn't show up until 11. No call from them. All exchange via email that I had to initiate. The only thing they could tell me was the service guy was out and about. Would not recommend. read more

Jay helped me work through some concerns I had and I am pleased to rate them a solid 4 stars.

We called Roth for a couple of plumbing issues at our Commercial Office Building. The dispatcher had someone on the call first thing the next morning and John, the plumber, was able to troubleshoot and fix the sink and the toilet in about 2 hours. We will definitely be looking to Roth for our building needs in the future! read more

Not impressed. We scheduled last week to have someone come out and give us a quote for a tankless water heater in the house we just moved into and they were supposed to be here at 2pm today and 2.5 hours later we called to see if they were coming out and they didn't even have us on the schedule. Husband got out of work early to come to their appointment and the person on the phone was not helpful. Didn't know why we weren't on schedule. They are too busy to make it in next couple of days. I was sitting next to my husband when he made appointment gave our address and set the time. For all the hype we were given on this business this is not how you do business. Going to find another business because there are others that will do this work. Incredible in this day and age with competition high to treat potential client's this way. read more

Charged me $89 for a quote and then quoted me such an unrealistic exorbitant price that I truly thought I was going to have to get a home equity loan. The quote was for $8100 and that is $3000 more than the next highest bid. Stay FAR away from these snakes. Oh yeah, enjoy the $89 you dicks. read more

If I can give Negative stars I would. My A/C stopped working and they stopped by and the tech said it's most likely the capacitor so he changed it and she started right up. He said it was going to run is about $240 which I thought was fair. The tech goes to his van and comes back with $647 bill and he was here for 15 minutes and the capacitor costs $15. I told him undo what you did cuz there is no way I'm paying $647 for a $15 part and 15 minutes of your time. These guys are crooks. The tech tells my wife and I the reason it cost so much is because he is a professional and they drive nice work Van's and I said ya that $647 is probably for your can payment. People just beware. I went to Platt electric and bought the part for $19. How do these people sleep at night. read more

Hired to do routine annual service for heating and cooling. Left with unit that is not working now for over one week. Owner now refuses to repair unit and has advised us they cannot correct so I should get done elsewhere. They also installed our entire system 10+ years ago. Discovered about 5 years ago they did not seal the vents. I had been heating and cooling my attic and crawl space for 5 years. Ethically bankrupt. Do not hire. read more

Roth Heating and Cooling is the best! We've had them install our AC, thermostats and furnace and they have serviced them twice a year ever since. We decided to buy one of their service packages. That has saved us quite a bit of money plus we get super-fast service when something goes wrong. I wish all home contractors could be this good! read more

We had issues with our furnace and Oleg made sure everything was fixed properly and was in good working order. We appreciated his professionalism and work ethic. Roth is very fortunate to have such a dedicated employee as Oleg. read more

We just purchased a ductless heating pump system from Roth and couldn't be happier. They were professional, communicated when needed and had the system up and running within two days, as promised. I would highly recommend Roth to anyone looking for a heating or cooling system. read more

What a great experience we had with Roth replacing our dead furnace! They were quick to diagnose the issue and provide a detailed bid with four different replacement options for us. Once we decided, which included communication over a weekend, they completed the install (we were without heat) within two days working through a number of unusual conditions to complete the job. We couldn't ask for better and would refer them unconditionally. Jason, Chris and AJ are the best!! read more

It was freezing, the heater wasn't working, and although not promised, Roth was able to come out same day - YAY!! Bummer was, however, that on day 2 our tech was sick, and we never got a call from the office letting us know it would be another day 'till we got heat. Boo. Husband was furious, but the office was completely apologetic and I know that they had to have been swamped as it was super cold outside and that's when heaters break. Day three, we had the tech at our door at 8 am, and a few hours later, heat! I would totally use them again. read more

Just wanted to give a shout out to Talesha Wood, service technician. I had scheduled annual maintenance for our heater today and she was the most professional, customer service oriented person I've dealt with in a long time. Explained everything as she did it and had the most positive personality. If I ran a business, I would hire her in a heartbeat! Great work Talesha, you represent Roth very well! read more

When your A/C goes out on a 100 degree weekend, you call everyone you can find in your contacts and on the internet, hoping anyone can come to your house. Roth responded promptly, and had a technician to the house in a few hours. He was friendly, courteous and showed up when promised. For the Sunday fee of $200, which I knew and was happy to pay, he diagnosed the issue with my home a/c as needing a full compressor replace, but due to age of the unit, recommended a full replacement. The advice was to speak with the office on Monday for a quote on a replacement unit. The time frame for replacement was approximately 3 weeks, and a cost of $4-6000. I understand that it is the middle of summer and people want air conditioning installed, so wasn't surprised. As I had called a number of service providers in my attempt to get someone to my house, I took a call from someone I had used before, explained the situation and asked if he could give me a quote for an install and also do a "second opinion" on the diagnosis. After a little time with the unit, he was able to repair it, and indicated that at its age, a replacement would be in the near future, but wasn't imminent. He was surprised that the Roth tech didn't find a way to test the compressor, to determine it was in fact working fine. Now, like I said, I had no issue paying a premium to have a tech come to my house on a Sunday. But I do have a problem having to pay a second tech to actually fix it. When I conveyed this to Roth, they offered to make it right. They assured me that my A/C would indeed fail soon, and when it did, I could have my $200 back in the form of a credit on a purchase of a new unit. Time will tell. Thanks Roth, but no thanks. read more

I can't remember the last time I felt so ripped off and charged for absolutely nothing. I wanted Nest security cameras put up around my house. They told me that there would be an $89 diagnostic fee. When the tech came out, there was NO diagnostic work done. He showed me laminated sheets of the products (which I didn't need because it's all the same information I read about on Nest's website already). When I called to make the appointment, I told them exactly which products I wanted. The reason I needed an electrician out was to make sure that it was compatible with what I was looking for. (i.e. Is the doorbell cam compatible with my current system.) All that happened was I pointed to where I wanted to cameras and he showed me the laminated sheets. He didn't even look at the current doorbell to see if it was compatible. He said that I could do that. Additionally, he repeated several times that his 14 year old son installed all the Nest cameras around his house. If that's the case, why was I given a completely unreasonable quote of: $813 per outdoor camera, $527 per indoor camera, and $607 for the doorbell?!? He tried to justify it by saying that the cameras products were included in the price. But you can buy the Nest cameras for $300 for outdoor camera, $250 for indoor camera and $230 for the Nest hello doorbell. The labor cost here is ridiculous. By the way, this cost does not even include any wiring work. I was quoted an additional $218 per wiring per camera location. The quote without the wiring was for basically drilling holes and putting up the mounts. I should also add that I asked what the install fee would be when I made the appointment and they said that they couldn't tell me on the phone and that the tech would have to tell me. Geez, I wonder why? I guess it's an easy $89 for them. I asked if he could just give me a quote for the labor part so that I can get the products from Nest directly. He said no because if he was going to try to "go to bat" for me and get me a "better deal" because of the number of cameras I was getting, I needed to get the cameras from them too. Guess what, he nor anyone else from Roth contacted me with this "better deal". I should also add when it became obvious to me that the tech was going to do NOTHING for the $89 fee, I thought I would ask him about an outdoor patio light that hasn't worked in a while. He did not look at it or touch it, but said to me to try to change the light bulb. Seriously?!? How much more insulting can you get? read more

Nope. Tried calling Costco and Roth was the vendor who called. Worked with #### over the phone and was quoted 6300.00 more or less for the install of our selected unit. Total. Of the 5 different bids this was the highest with a low of 15,000 and a high of 18,000. Our friends went through Costco for the exact same model and ducting total cost was 6800.00. Different company. They are price gougers and be aware or predatory sales tactics. Will recommend everyone steers clear of this company. Do not recommend. read more

Dan was prompt and so helpful in covering what could be done to improve our HVAC system. He took extra time to answer questions. Everything was completed as expected. read more

The poor customer service on the back end was a disappointment. Reception was wonderful, Rita was such a pleasure to speak with and book my appointment though. Therefore I was expecting the rest of my experience to be the same. I was told our appointment would be in the morning so my husband put his entire morning/work day on hold waiting for a service tech to stop by. We received a call around 11:15 saying the tech was running late but will be there shortly. By 1p still no tech so I called and spoke with a gentleman who really didn't care, all he could do is offer was an insincere "sorry." We were referred to Roth by my Mother in Law and parents, plus we were looking to use Roth for our rentals. Anyway, they lost my personal business, rental business and my entire families business. When my husband called to explain why we are cancelling the gentleman I spoke with didn't want to speak with him and the receptionist didn't care to hear the professional feedback and gladly cancelled our appointment.. My husband and I are HUGE customer service advocates since we run our business that way and expect the same. read more

Oct 18. Regular maintenance visit was efficient and thorough, as always. The technician was courteous, professional and paid particular care to avoid tracking any debris or dirt into the house. He wore boot protectors whenever in the house. Oct 18. Installation of Ecobee3 thermostat with remote sensor. This installation required changes to the wiring connections in order to take advantage of the Ecobee3 'smart' features. The technician took time to explain the Ecobee3 functions and the new connections. The thermostat was tested thoroughly after installation. Overall, we are very pleased at the professional services from Ponderosa and particularly with the quality of their staff . We highly recommend their services. read more

I want to correct my previous posting. The 2nd and 3rd year after purchasing the new Lennox a/c unit, the refrigerant leaked out and we had to have parts replaced. Now this year it has happened again, but they want to charge me $854 to put a new part in, plus the $313 they want to charge for coming out and finding the leak. read more

Had a great experience with Roth Heating last week. They came to perform maintenance on our new-ish HVAC unit. Kind of a tricky job as it's located inside our condo. Our tech Deon Kishpaugh was on time, very professional, and friendly to our dog. He showed us where our system was dirty (and where it wasn't) and made me feel good about my investment. Recommended. read more

Stay away if you have an emergency, they'll put you through the ringer with labor. $450 for 3.5 hours of work to replace a switch on a 4 year old unit. Insane. read more

Very prompt and professional service. Figured out our problem and got the circuit working again. Zan was very courteous and knowledgeable. Roth's has been very helpful in a variety of our homeowner's needs. read more

I needed an exhaust flue installed on a new Westinghouse water heater. The heater is in our garage. The requirement was to run a 3" dia schedule 40 PVC pipe vertically for 7', 90° bend then out the garage for about 15'. I sent photos of the water heater, and the garage. Roth rescheduled the visit twice, courteously giving notice. The technician who came round was friendly and polite, but took 90 minutes to give the estimate, mainly due to being on the phone on other business most of the time, as he was "on call". He agreed that there was no new information on seeing the task on site that had not been captured in my e-mails and photos. The cost of the estimate was $89, as advised in advance. The total quote was $900, based on it taking about 90 minutes, plus perhaps $100 for materials. This would imply a labor rate of about $474/hour, assuming the $89 was included in the $900. I decided to do the job myself. I bought the materials from George Morlan plumbing supply on Pacific avenue. $52 including all adhesives. straps to hold the pipe to the wall and having the pipe cut to the correct lengths. About 45 minutes to do the job. This implies a Roth labor rate of about $1,000/hour, ignoring the fact that a professional should get the job done faster, and get a better price on the materials. I did have to buy a 89mm dia hole cutter from Home Depot for about $50. Roth has replied to a similar review that it is necessary to pay fair wages, provide benefits and support overheads. But this is also true of medical practitioners and lawyers, who in my experience are nothing like so expensive. read more

I had a leaking hose bib and called everyone; We were emptying buckets of water daily. Roth (Christy) worked with me to get someone over quickly, Lisa called me a half hour before John arrived. I'm very happy with the easy pleasant service. I will now call Roth should I have any plumbing problems in the future. I use Roth my heating and cooling but didn't realize they did plumbing until a neighbor told me read more

I have used Roth Heating and Cooling since I bought my condo 2 years ago. They are ontime, professional, always polite and friendly. They have repaired, and serviced my heat pump/air conditioner semiannually. I am very pleased with the services they have provided. They always take time to explain exactly what they are doing and ask if I have any questions. The service techs are great. Thank you for awesome service! I would highly recommend this company! Thank you Dalin F. for your service call today. You were here early and got the job done efficiently. Thank you for your comments and explanations. Good job! read more

These guys are professional. Had a furnace and AC replaced. Arrived on time and was done in the estimated time with no BS and no mess. A+ service in my book. read more

Installation took three days for AC and heater. Seemed like a competent install but was more than they quoted. 1.5 years in, AC stopped working. Tech found a "bug" (real one) in the contactor. Cleaned it out and charged $173. Called to question, and Brent asked, cattily, "were you there?" That was it for me. They charge a flat rate for repair so they "don't have to argue about things taking so long if they do." So I said, "then I paid for someone else's repair today, and he says, again like a smartaleck, "no, you paid for yours". Anyway, I wouldn't deal with them if you could avoid it. read more

Roth did an outstanding job quoting and installing a new Lennox gas heater for me. They were on-time, fast, courteous and thorough.

I can't say anything bad about the way they run business, they are nice and professional, but their price quote was $2050 and I got a free estimate elsewhere instead of their $80 estimate charge and got the same work quoted at $500. It was the second place I looked for electrical work. read more

I was given a thorough explanation of everything to be done and they made sure I had all questions answered. Job site was left clean when they finished. read more

Roth installed a new high efficiency gas furnace and an air conditioner in our home. Product wise I give them 4 or 5 stars. We had some follow up issues and while not promptly addressed, they met with overall satisfaction. read more

Very happy with our recent a/c installation experience with Roth! From start to finish, the process was quick and well-managed. On the day of installation, the crew was on-time, professional, and efficient. The lead crewman was very communicative, polite, and answered my questions throughout the day. Overall, we are very pleased with our decision to use Roth and would certainly recommend them to others looking for similar services. read more

Over 10 Years of Outstanding Service Roth Heating has taken care of our heat pump and furnace on a maintenance plan for over 10 years. They call us every spring and fall to schedule the servicing, making it hassle-free. My 90 year old father was living with us when the furnace broke down and the technician loaned us a heater, from his own house(!), for a day while the parts came in. When the 28 yr old heat pump finally needed replacing, they did the job quickly and professionally, without a problem. We moved recently and when the Roth's technician inspected our new furnace, he recommended changing the style of air filter -- and saved us significant money in our heating bill. Over the years, everyone at Roth has treated us well and professionally. We will never use anyone else. read more

We purchase a new home knowing the HVAC would soon need to be replaced. We just didn't realize how soon. Of course, the A/c went out on a 100 degree week. I scheduled an estimate and when he arrived, he replaced the capacitor and at least got us functioning. I shopped their bid and found them to be competitive with the best servicing contract. They are also one of the few companies that will give you referrals on duct cleaning. Oddly, others won't touch it. New system installed and working beautifully. Minimally invasive and very tidy job. From Angela to the techs, everyone is professional and courteous. Extremely satisfied with this company. read more

Upon delivery of our new dryer we discovered that our outlet was not up to code. A dear friend of mine suggested Roth Heating and Cooling as they had just installed a new water heater in his home. I had no idea that Roth was now offering full electrical work! Kevin Simpson came out and did a very efficient job or replacing our outlet, getting it to code and getting our dryer up and running within about and hour and a half. I was so grateful as we had been dryer-less for a couple of weeks! Kevin was very professional, courteous and personable. We couldn't be more pleased! I am an interior decorator who will definitely be referring my clients who need electrical work to Roth! Thank you! read more

Roth Heating & Cooling installed my air conditioning this week. The experience was second to none from start to finish. Garth was the sales rep who came to the house to bid the job. He was very pleasant and explained everything thoroughly. I didn't feel pressured and felt that he guided me to the appropriate system for my home. The installation was scheduled for the following week. Jason, Nick and the electrician showed up on time and were very nice to work with. They kept me informed as they worked through the installation and were done at the time they had given me that morning. Thank you to all from Roth who worked on the job. What a pleasant experience. I highly recommend them! read more

On 11/6/12 I had the pleasure of having Travis Albright at my home for my furnace repair Although Albright was new and didn't repair my furnace on his first trip out he explained to me what the likely problems were and told he me would return later that afternoon with another technician who was going to help him problem solve. Albright returned as promised with parts that he thought would take care of my furnace. Within the hour I had HEAT!!! After 2 1/2 weeks of dealing with a competitor, I wish I would have called Roth first. Quick and professional service is what I received. By the way, my total invoice price was $100 cheaper then what I paid your competitor for a job they couldn't complete. read more