Made an appointment for 9am-10am on Friday. My toilet was having issues where it randomly would…read moreclog whenever flushed, probably a blockage in the line. I Received a total of EIGHTEEN text messages " Hi , this is Corinna from Roto-Rooter. We are running behind schedule for your service call, but you are next in line. We appreciate your patience, and I will text you when the technician is on the way." I check their app at 11:45 it says my technician arrived and "service was in progress" which is funny because no one was at my house. 12:30 hit I called and spoke with someone who told me to be patient they assured me I was next in line. Another few hours passed, a tech showed up for "water damage assessment" there's no water damage I have a clogged pipe, he said it was a "free service"... I told him nowhere did I say I had water damage. I asked whim where the actual tech was he said he didn't know and he couldn't help. At 4:50pm I got a call from a woman at Roto rooter telling me a tech was going to come available and giving me a 30-45 minute heads up. Obviously I told her to cancel and that was insane why would I give a penny to this company? 9am appointment and they're telling me they'll show up around 6pm? They continuously texted me to tell me I was next in line from 9am to 5pm which was an obvious lie. Lesson learned call a local plumber, this company is the worst. If you want to waste your whole day call them, if not call literally anyone else. Since they're corporately owned I'll provide my feedback to their parent company as well. Waste of a day

Came promptly and did a great job unclogging my kitchen drain. Very professional service. Will use…read morethem again . They deserve a five star rating

I have used Sutherland Plumbing for over 12 years now, and the owner, Ti, and his entire team have…read morealways been wonderful. My most recent experience perfectly illustrates why they are my go-to plumbers. Our hot water heater began leaking over the weekend. After I reached out, they were incredibly responsive and managed to send someone out by noon on Monday. Cameron performed the work and did an outstanding job replacing our very old unit. It's such a relief to have a team you can trust for over a decade. They are professional, prompt, and their work is always high-quality. If you're looking for a plumber who is reliable and consistent, I highly recommend Ti and his crew!

Sutherland is a highly professional family business, and they went out of the way to solve my…read moreproblem. The water suddenly stopped running in my house - well, not exactly, it would run for a few seconds and then stop. I asked my neighbors and their water was all running fine. Portland Water Bureau said it wasn't their problem. So I called Sutherland Plumbing randomly, and we did some trouble shooting over the phone. It looked like it may be a VERY expensive issue in the pipe between the house and the street. Ti Sutherland found a time to come by, since this was kind of an emergency since we couldn't shower, and he found the problem in just a couple of minutes. Turned out it was only the HOT water that was being stopped, and it was a janky flood prevention device that had been installed with the water heater. The batteries died and it shut off the flow. Replaced the batteries, and boom! We're all fixed. Ti actually got a big kick out of the whole process. Solving problems is his bag. Highly recommend.

Had a furnace/heat pump installed by Wolfer's 2 years ago. Now I use them for the maintenance of…read moreequipment. Today I had the registers/return vents cleaned by Justin N. Justin was so helpful in moving furniture as needed for access. I highly recommend Wolfer's Home Services.

$17K May 8th for a new system. Today is May 26th. The system doesn't work properly. We have had a…read morebunch of technicians out (very nice, but my system still doesn't work properly). Most of them feel it's the thermostat. We are on our 3rd or 4th try of the same thermostat. My husband and one of the technicians said to try a different brand or style. Clearly the one they kept bringing doesn't work with our system. One tech offered to go back and get the other type. Dispatch said NO. It wasn't in the notes. The technician that had been out previously DID put it into the notes, dispatch just didn't include it in the notes to the next team. We reached out to the sales person Steve. He said he was going to make sure we had someone out this weekend (Memorial Day weekend). He even said he talked with the VP and it would be handled. So we changed our weekend plans. My husband missed a Memorial Ceremony honoring my uncle in Eugene. We didn't hear from them. A courtesy call to say they wouldn't be out would have been better than the empty promises we have been given. Years ago we used them. We probably won't in the future. But what do they care. They have my $17K.

I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

If there is one way I'd describe Cornel's, it'd be customer service…read more We've been using Cornel's for over 15 years and they have never disappointed us. This time they were out to replace a sump pump. James communicated when he was coming, arrived on time, and did the job quickly. He was friendly and talked at my level. Definitely the kind of customer service you'd expect from Cornel's. Premium price, but premium customer service and quality people. You get what you pay for! I'm keeping them on speed dial.

Due to a plumber error with Cornel, it resulted in $40K of damage to my home. The claim is in…read moresubrugation, but in the meantime, my home insurance has gone up $1000 a year and now other insurance companies will not consider me for home insurance. The one company that will will take me on will not write in a water sewer backup clause, and there is no way I would not have that coverage. Due to the bathtub faucet not being put back together correctly, I had flooding in my kitchen, bedroom closet and master bathroom. Because the tile could not be matched, the entire bathroom had to be redone. Not only did I have 6 months of disruption/construction in my house, I'm now going to pay more in insurance and I don't have the ability to change my insurance without high risk to me financially. I do not recommend this company. Nobody ever reached out to me after the damage, however they did call the Flood Pros without telling me that they had done so when I called in a panic on a Saturday night. The initial reason I called them was to fix an bathtub faucet that was dripping in the tub, and I ended up with a disaster.

This was the second time we've used Josh and just like the first time, he did an absolutely amazing…read morejob. We needed to replace our 75 gal gas water heater and based on our first experience with Josh, only considered going with Oregon Plumbing. His pricing was excellent, he arrived exactly on time, took great care by laying down drop cloths (our water heater is in our walk in attic on our 2nd floor). Josh will always be our only plumber - if could give him 10 stars I would.

These guys are great. Very professional and prompt, and gave me a fair price for the work. We had a…read morehot water heater part blow and leak into the walls. Josh from Oregon Plumbing was very courteous and came out immediately to assess the situation. He was quick to respond, and the work looks great. I am very happy with him, the company, and the job that was done!

Brian was able to come out and handle several different tasks at my house. He was knowledgeable,…read moreprofessional, and did quality work. I'd happily hire him again in the future.

Showed up on time. Clean and quick. Was able to remove and replace the kitchen sink, install…read moregarbage disposal, faucet, and glass washer in 2 hours.

Emergency! and they were able to come same day for shower problems (house water had to be…read moreshutdown!) 2 friends thought we'd have to replace the whole thing and cut out the wall. they were able to fix the shower with out a remodel. Thank goodness. Since the place i used to use is out of business, this is the new plumber we will use. thank you for saving us today.

They got us in same day and did an excellent emergency repair, thankful to Jeff and his crew!read more