Roti

106

8 months ago

A Tough Review to Write for a Long-Time Favorite It genuinely pains me to write this review, because this has been one of my favorite quick service restaurants for quite some time. I used to come in at least once a month--sometimes more--and the food has never disappointed. I absolutely love being able to build my own cauliflower rice bowl, and the pickles? Out of this world. Seriously. I could go on and on about the food -- it's fresh, flavorful, and consistently excellent. That said, my recent visit was a letdown in a few ways that I hope are temporary issues, because I really want to keep this place in my regular rotation. There was a new team member behind the counter who built our bowls, and while the food was (as always) delicious, the customer service fell noticeably short of what I've come to expect. We weren't greeted when we came in -- something that normally adds a warm touch to the experience -- and the staff member seemed to go out of her way to say as little as possible. She wasn't rude, but she definitely wasn't friendly either, and that subtle disconnect made the whole experience feel a bit off. Even more concerning was the overall cleanliness of the dining area. The restaurant is in real need of a deep clean -- tables, benches, and chairs clearly hadn't been wiped down in some time, and the beverage station was in rough shape. There was dried syrup stuck to the front of the dispensers, hard water buildup around the counter area, and the fruit juice dispensers weren't circulating. My husband always gets the juice and actually had to go dump his out and switch to soda because the flavor was off. From the amount of sediment at the bottom of the container, I honestly wouldn't be surprised if it had started to ferment. Also worth noting: the light fixtures are dusty and in need of a good wipe down -- just another small detail that added to an overall impression of neglect. Another ongoing frustration: please consider getting into the habit of asking if customers would like a receipt. Your rewards program requires one, and it's often a hassle to interrupt a meal and ask for a reprint after the fact. It may seem like a small thing, but for loyal customers trying to earn rewards, it does make a difference. I'm giving three stars today -- and that's solely because the food is still excellent. If I were judging on food alone, this would be a solid five-star review (and that says a lot because I rarely give fives). I truly hope this was just an off day, and I'll definitely be back to check. If the cleanliness and service return to the level I know this place is capable of, I'll happily update this to five stars. read more

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Susan M.

102

648

216

9 months ago

I will not be back. The only standout was the pita chips. Meat was dry, rice was dry, the savior in my bowl was whatever sauces/hummus I chose to moisten up the rest. read more

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Nick J.

3 months ago

Absolutely horrible. Food so dry you literally can't swallow it. What a waste of money. Straight into the garbage. Never again and I will be sure to tell everyone I know. read more

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Saniyah B.

Hi Nick,…

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Sara A.

8 months ago

Food was fresh and restaurant was clean and welcoming.Eat here often and never disappoints read more

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Saniyah B.

Hi Sara…

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Id E.

10 months ago

I really want to say that I ordered the wrong thing or perhaps I'm just not the right target market ("Fast Casual"), but I ordered the Classic Pita with falafel and it just wasn't good. Falafel and bread both were dry as a desert, crusty, and flavorless. Toppings seemed like precut/shredded Food Services of America quality--if you've all had packaged salad mix carrots you know the flavor I'm talking about. I would have given one star but Customer Service was good and place was clean. read more

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Saniyah B.

Hi Id E…

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Jon F.

1 year ago

The chicken was burnt completely black. Small chunks of inedible black "chicken" was mixed in to our meals so much we couldn't eat around it. We all had to throw our food away read more

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Roti H.

Hi Jon, We appreciate you reaching out and bringing this to our…

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Maria R.

Elite 23

193

210

1003

2 years ago

Roti - Build Your Own Bowl - Mediterranean Near Me - Oak Brook, Illinois

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Barney S.

2 years ago

Went at 2:30 on a weekday, food was old and felt like it had been out since 9am. Got pretty sick after we ate here, one employee in the whole place, he could've cared less that we were there, he was literally eating in the dining area as people were coming in. steak was legit rubber, maybe it was chicken, maybe?? I would pass hard on this place wonder how many others got sick that day.... read more

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Roti H.

Hi Barney, We appreciate you reaching out and bringing this to our…

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Catie G.

1 year ago

Staff was friendly but it did have a smell I wasn't fond of. The menu looked great but I wasn't impressed with the food. Had a decent taste but meat and rice were dry. I did go later in the day towards closing so I'm guessing that's why. I would try again maybe during lunch. read more

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Roti H.

Hey Catie! Would you mind emailing help@roti.com and providing us…

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Raquel R.

2 years ago

The service was great and the only reason I am giving this place one star. However, my veggie pita meal was beyond awful. The pita bread was as hard as a rock, it could not be consumed. The pita chips inside of the pita wrap were also stale. This is not a surprise, most suburban Roti locations do not compare to the old downtown location pre pandemic, but this was down right awful. If customers cannot at least order a pita meal with a fresh pita it should not even be a menu item. It was awful. read more

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Roti H.

Hi Raquel, I am so sorry to hear this was your experience. This is…

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Crystal N.

444

377

1611

5 years ago

This place is absolutely delicious. I have only ordered delivery from here and it's always a seamless process. I've had a few of their bowls and pitas, so I've noticed that the menu seems to change every so often. I actually appreciate them changing it up! read more

Roti - The Explorer Bowl - Mediterranean Near Me - Oak Brook, Illinois

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Roti H.

Thanks for the amazing review, Crystal!

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Steve B.

661

5 years ago

Hello Roti. Did not think I would care for the Mediterranean food - Got that wrong, Bob. Roti is basic food prepared properly, and will not kill You. I really enjoy this place. The servings are larger and reasonable. Give this place a shot, You will not regret it. read more

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Roti H.

Thanks so much for the awesome review, Steve! We love to hear it and…

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Nancy G.

3 years ago

The food is very tasty, I ordered the falafel pita sandwich because I didn't know what to order. The pita was airy, like a special light version and it was a light yellow. The salad and sauces where excellent and I want to go back again, excellent counter food, restaurant quality and different! read more

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Tania K.

3 years ago

This place is a joke. I wish I would have taken a picture of my delivery on Doordash but it went straight to the garbage. The veggie roasted salad had 1 piece of broccoli and 1 small pepper, both burned and the kale was very skimpy, salad also had no couscous. Even worse, the kids "chicken bowl" looked like a measly left over cold and old food with some grains of old stale rice and a few pieces of leftover looking chicken. Food was cold and stale. I really can't believe this place is open for business. Not even deserving of 1 star really. Shameful. read more

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Jessica S.

450

2101

1731

4 years ago

This was my first time at a Roti. Service was very friendly and there was plenty of seating. I made up my own salad bowl. The steak is spicy but the chicken and other items were bland or just not a taste I care for. If you want to taste the sauces on their own, as first-time customers may prefer, make sure to tell them not to layer them. I like the concept and I am sure others like it but it was not for me. read more

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Roti H.

Hi Jessica, thank you for your honest review and feedback. I'll pass…

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Stephen B.

3 years ago

Love the food and concept. It is quick and easy but super delicious. They have new things on the menu every so often which is good to add variety. I eat it about once a week. Highly encourage everyone to go. Everyone that works there is very nice. read more

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Tamila G.

3 years ago

Terrible place to eat. It's very dirty inside, food looks unappetizing, salad greens were looking old, chicken was burnt , minimal number of toppings, and even they look like they were prepared two days ago. This chain used to be the best for healthy lunch, now it's not worth money to spend. read more

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Roti H.

Oh no! That does not sound okay at all. Would you mind sending us an…

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Mark A.

3 years ago

My wife and I ate here last week. The staff was friendly and helpful. But after paying for our food, I went to the drink dispenser to get water and there was a strong smell of sewer gas in that area. The food smelled fine, but even at our table we could still smell this terrible oder. My wife had a chicken pita-like sandwich and I had a bowl A few hours later my wife started feeling sick and ending up getting sick. She kept belching from the food. I did not get sick but ended up with a bad headache. Needless to say, we won't be going back to Roti. We did not mention this to the staff (the Oder). read more

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Roti H.

Oh no! That does not sound okay at all. Would you mind sending us an…

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John A.

4 years ago

Used to love this place downtown. Great food, huge portions, great staff. Just ordered takeout for the first time from this Oak Brook location and it was HORRIBLE. Walked in to literally no employees. Found my bag just sitting on the counter. Got home and the proportions were literally laughable. There were 3 tiny crumbs of chicken, that's it. I ordered three sauces with my bowl...there was not one. Never going here again. read more

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Roti H.

Oh no! Thank you so much for brining this to our attention, John. Can…

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Agustin T.

3 years ago

Terrible portions cold and got rod of the spicy lamb meatballs really has gone downhill

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Roti H.

Hey Agustin! Thank you for taking the time to rate us! Please let us…

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Maria T.

159

317

1138

7 years ago

My original rating should have been 3 stars... Can't seem to edit official review so adding an updated review. Please see my original review for details. read more

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Mike K.

4 years ago

I've gone to this Roti 3 times as it's the only one close to my house. First time: out of steak, salmon, cauliflower, pickled onions Second time: out of falafel, spring mix, cauliflower rice Third time: out of steak, red shug sauce. All 3 times were early evening, well after open and well before close. I can get behind needing to wait for proteins because they need to cook - but they were just out entirely. this place is 0 for 3 and all 3 times missing some pretty basic items. read more

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Roti H.

Oh no! Thank you so much for brining this to our attention, Mike. Can…

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Georgey Z.

179

596

5 years ago

Ordered Flip the Bird for $9.50. Pita on the side is free. You can't substitute ingredients unless you build your own bowl for a higher price of $12.50. Chicken was a bit burnt, but the flavors were pleasant. Nice mix of veggies and the sauces have bit of mild spice with sweetness. Raisins are included so beware. Place was decently clean, staff friendly, good atmosphere. read more

Roti - Flip the Bird with Pita on side - Mediterranean Near Me - Oak Brook, Illinois

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Roti H.

Thank you so much for the review, Georgey! We appreciate all the…

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Soneya S.

189

248

8 years ago

Pros: only good for lunch. Cons: no music, staff seems bored out of their minds- no connection or engagement, food did t seem all that fresh... Maybe I need to try another location? I don't know wasn't the best. read more

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Aboud Y.

257

667

199

8 years ago

I had a steak rice plate with red Shoug (their hot sauce). The food was good and tasted fresh though nothing really was outstanding or crave-able. In fact, without the hot sauce the steak was kind of bland and dry. With so many other options in the area, I'm not sure I'll be back anytime soon. read more

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Jesse P.

4 years ago

I've ordered from here twice although I used to go regularly. They give less and less food and this time did not even give me the pita that comes with it, the sauces, and its more expensive then on the website so they can avoid losing money. read more

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Roti H.

Hi Jesse, thank you for your feedback and we apologize for the…

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Angie M.

4 years ago

As soon as we walked in. It smelled like horse shit. Literally. The garbage by the entrance was full and reeked. We were the only ones there. Dined in. And once we were trying to find a table to eat, noticed all were dirty. I started looking around and behind the counter (kitchen) they had boxes on the floor. Mess everywhere. Only 2 people working. Will never be back. Couldn't even finish eating bkz of the nasty smell. I loved Roti. A couple after us even decided to eat in their car. This is how messy this restaurant was. Honestly trying to finish our food was a mission, realizing how messy this place was. But we had just spent 35. read more

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Roti H.

Hi Angie, we're so sorry you had a poor experience with us. We pride…

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N. S.

3 years ago

The customer service is non existent here. These people really hate their jobs. Food isn't all that great, the chicken is overly cooked and smells gross. Not worth your money. read more

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Roti H.

Hey N S, so sorry about that! Can you please send an email to…

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Tranquil M.

4 years ago

I used to love Roti. But now they have eliminated chicken breast meat, couscous (which was really good) and some other options. My rice bowl was dry as there was a tiny drizzle of sauce and the tiniest melon scoop of feta. I am not a fan of dark chicken meat and I don't like salmon. The carrot topping was not curried and the red cabbage used to have a kind of dressing, so that was also dry and bland. This is no longer one of my go to places. Bummer. read more

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Roti H.

Hey Tranquil, thank you for your feedback and I'm sorry about the…

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Melissa H.

3 years ago

I tried to use the group order function on the site, which didn't save any responses from the people I shared it to. annoying, fine. I placed an order online and was charged for it, then go to the store to pick it up. the order is not ready, because it's not in the system, despite charging my card and confirming that I was at the correct location. Manager was super helpful in triple checking it wasn't in the system, and then getting the order together quickly and making sure I had everyone's order. she is the only reason this isn't a zero star review. what is the point of having a website if your customers can't use it??? read more

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Michelle C.

340

315

962

9 years ago

This was our first time at Roti, and it was very good. The downfall was that the line was out the door and barely moving at lunch time. Everything we had was delicious. We weren't familiar with the sauce options and the woman who was serving them wasn't really sure how to explain them or make a recommendation for the meat that we chose. The pita they offer at the end was also to small because it was so good read more

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Hansi D.

7 years ago

We stopped here on the way back from OHare, and were so glad we did. Roti offers a great selection of fresh food, which is just what we needed after days of exhausting travel. The menu offers wraps, bowls, salads, and even pizzas that are inspired by Mediterranean flavors. Their options are highly customizable and the person behind the counter helped us navigate all the options. All the options are great if you are coming with a big group with varying dietary preferences or with kids. Food was ready super quick too! I highly recommend this place as a pitstop not far from interstate/tollway if you are looking for a fresh and delicious alternative to fast food. read more

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Tiana M.

135

143

5 years ago

Wow!!! Been trying to find a place just like this. Delicious food and great big portion sizes. I built my own bowl and got to pick so many toppings and 3 sauces! Will definitely be back!! read more

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Roti H.

Thank you for the amazing review, Tiana! We're so glad you enjoyed…

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Breanna M.

7 years ago

This place is really good! I tried the falafel and chicken (separately) in a bowl with veggies and it was very tasty. Both the chicken and falafel were very well seasoned on their own but I love sauce so I eat my bowl with a red chutney type sauce and a yogurt tzatziki sauce. To me the sauces take the meal to another level. I strongly recommend that you don't leave this place with out getting the sauce. I also tried the pita bread and chips with hummus which I wasn't crazy about it. It's not bad just standard. Still, definitely give this place a try and don't forget the sauce! read more

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Kristy C.

3 years ago

Roti Oakbrook is the ABSOLUTE BEST!!! I ordered my food online, but I foolishly sent it for the wrong date! The employees were so accommodating and helpful and were quick to resolve the issue. The food is amazing, but it's the people that really make this an outstanding dining experience. Thank you!!! read more

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Roti H.

We appreciate all the love, Kristy! Hope to have you back soon!

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Elizabeth M.

118

301

7 years ago

I ordered a chicken plate to go and when I got home I couldn't believe how burned my meat was ! It was literally black ! It was way over done and dry ! Not appetizing at all! I couldn't finish my meal ! I wasted my money and threw everything out after 3 bites ! It's was not edible ! I can't believe they don't even realize how badly burned and over cook the meat was and still plated my meal! They just don't care ! Very disappointed and will not return ! They need to know how to cook before they even work at a restaurant dealing with food! That poor chicken had seen better days ! Will never come back again ! read more

Roti - Burned overcooked dry meat - Mediterranean Near Me - Oak Brook, Illinois

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Jonathan H.

4 years ago

Haven't eaten at the restaurant but order delivery frequently. The food is great, affordable and healthy.

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Roti H.

Hey Jonathan! Thank you so much for the kind review! We can't wait to…

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More info about Roti

2109 Clearwater Dr
Oak Brook, IL 60523
Directions
(630) 028-6437
Call Now
Order Takeout or Delivery
Start Order
Visit Website
https://roti.com

Full menu

Hours

What time does Roti open?

Roti opens at 10:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does Roti close?

Roti closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun 10:30 AM - 8:00 PM

Payment methods

Does Roti take Bitcoin?

No, Roti does not take Bitcoin.

Does Roti take credit cards?

Yes, Roti takes credit cards.

Food & Alcohol

Does Roti have catering options?

Yes, Roti does have catering options.

Does Roti serve alcohol?

No, Roti does not serve alcohol.

Indoor Amenities

Does Roti allow dogs?

No, Roti does not allow dogs.

Does Roti have TVs?

No, Roti does not have TVs.

Outdoor Amenities

Does Roti have bike parking?

Yes, Roti has bike parking.

Does Roti have outdoor seating?

Yes, Roti has outdoor seating options.

Does Roti have parking?

Yes, Roti has parking options. Private Lot Parking

Other Amenities

Is Roti wheelchair accessible?

Yes, Roti is wheelchair accessible.

Does Roti have free WiFi?

Yes, Roti has free WiFi.

More Info

Health Score

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3.8(81 reviews)

0.1 mi

Came to CFS Coffee For The Soul and honestly the place just feels good when you walk in. Colombian…read morecoffee vibes, cool stuff on the walls, kinda makes you look around for a minute. Staff was really friendly too, didn't feel rushed or anything. I ordered the hot chocolate and... wow. First thing, the size. I've never seen a cup that big at a coffee shop. Pretty sure it healed my soul right away. Taste wise, super smooth. Nice and hot. Had light cinnamon notes that show up after a sip. Not overly sweet either, which I liked. Creamy texture, almost like melted chocolate but lighter. They even did latte art on top and served it in this artisan cup. Looked way too nice for something I was about to destroy in five minutes. Came for chocolate, left spiritually repaired. Honestly might come back next time my soul needs maintenance.

Great coffee spot to work from but wasn't thrilled with the food. I ordered the bacon, avocado egg…read morewhite ciabatta and there was really nothing to it and very bland. The avocado was hard I ended up taking it off of the breakfast sandwich. Willing to give their other food items a try though with all things considered. On the other hand, the coffee was good. They have a variety of matcha option flavors, which I liked being a matcha fan. Tried the pistachio latte and have to admit I was a little disappointed the presentation wasn't as nice as the photos on their page though. I will give them another try if I'm in the area again.

CFS Coffee

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Hot Chocolate

Jason's Deli

3.7(212 reviews)

0.1 mi

•$

Clean. Organized. Fresh salad bar. Substantial menu. And, as always, free ice cream…read more The Diet Dr Pepper tasted just right. Nice service/employees.

Had a fairly large catering order, over $300. Excited to bring our hard earned dollars to this…read moreplace! The manager not only acted annoyed from the get go, but forgot the brisket that was paid for. When we went back to pick it up they acted like we were still inconveniencing them and gave us a small bowl of chili instead of the brisket that was ordered. Unfortunately we went all the way back home and then figured it out. So we went back a third time as we found they also left out dressing for the $50 salad we ordered. Manager still annoyed, no apologies, no " how can I make this right", just a begrudging response and even took back the chili they mistakenly gave us. Not a great experience by any means even if the food was fine.

Dining

Cup Tomato Basil

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Plate 2 (friends plate) AYCE Salad Bar

Milkstop Cafe

4.3(176 reviews)

3.7 mi

•$$

Stopped in on a Friday for a quick working lunch - very nice environment if you ever need the…read moreopportunity to do so. (and forgot to snap a picture!). I had the red pepper and cheddar quiche -- delicious! It was light and fluffy and came out in great timing. The salad was crisp and fresh, and the dressing was light -- just enough. Service was great and the entire staff was super friendly. I will definitely be back!

First and foremost - everyone I interacted with was SUPER KIND, and I really liked some aspects of…read morethe experience. But for a premium price, I expect premium product, and this place is rough around the edges in ways that feel easy to fix. I'm pointing them out in hopes they'll be corrected. First the positive - the food was pretty good. Not great for the price, but pretty good. Drip coffee was better than most diners/cafes in the area. The ambience was pleasant. Here's the issues. 1. The furniture needs a refresh and I don't think the place has even been open that long. The side tables by the window are losing their finish - a fragment of wood got caught under my finger nail as I was sitting down and just lightly grazed the table with my hand. I also brushed away a few additional flakes coming up. The chiffon curtains are charming until you look closer and see they're speckled with food from past diners. A moss ball decoration in the bathroom is missing half its moss. It's little stuff, obviously, but when I spot things like this at a place otherwise charging a premium partially for cute aesthetics, I always get concerned that the lack of attention detail might also be getting reflected in the food. 2. Value for money and food quality are also an issue. $20 for one slice of sourdough cut in half, a rather overdone French omelette with sour cream on top (not mentioned on the menu and a weird choice) a bowl of fruit I wasn't interested in rather than a choice of free side, and sausages I paid extra for, is not good value to me. The bread was good! The omelette was mediocre. The sausage was very solid, had a slight funk to it that I liked and suggested to me it was made in house - but 7 dollars for two sausage patties is absolutely wild. I would suggest Milkstop rethink the combos on its menu to include more and be priced a touch more transparently. 3. Finally, service. Everyone was VERY KIND, again, want to stress that, but service was slow and rather inattentive for most of the meal. The place was only half full, but water and an initial drink order were slow, and I waited for a while for the check while the staff chatted amongst themselves in the corner of the room. Not trying to be a dick, the life of a service worker is tough, but the place was mostly empty and I noticed they already charge a 3% service gratuity on your orders, so I'd expect a little better. Basically this place has a very charming surface with some wonkiness around the edges. I will definitely come back again but guys, come on - ditch the gross chiffon curtains, for both our sakes.