What a great place. The experience on buyiny my 6th HD was the best ever. Kat is an exceptional sales person who made the buying process simple and easy. I ended up with a beautiful bike within my budget. We drove 8 hours to buy the bike and would definitely do that again. Thank you!!!! read more

Rylie and Craig were great very kind, helpful and professional in assisting me in finding my new Motorcycle. Thank you gentleman! read more

Roughneck Harley-Davidson - Motorcycle Repair Near Me - Longview, Texas

As much as I hate leaving bad reviews, especially for a Harley Davidson Dealership.  When a bike sits for 8 weeks without being looked at and there is no real intention of looking at it something is definitely wrong.  When bike was dropped off for warranty work was told there were a few bikes in front of me. Totally understandable. But after a month told 5 bikes in front of me, six weeks told two bikes with torn down motors in front of me. Only a few days later told queue was cleared and plan was to start troubleshooting my bike in next couple of days. Two weeks later still not started and told two bikes in front of me again. This dealership had no intention of looking at my bike in my opinion. When talking to the service rep he showed no concern or interest in resolving the ongoing issue I have had with bike loosing power when letting off throttle.  Bike was picked up and moved to a different dealership after sitting for 8 weeks. read more

My husband was recently traveling and had a roadside bike emergency where he lost his security pod on the road. Rough neck was the closes dealership near his location. He gave them a call to assist him with getting his bike started so he could get to the dealership before they close for them to program a new pod to his motorcycles. The staff was amazing!! He made it there at closing time and multiple employees stayed to help him. The customer service was outstanding and they went above and beyond to help a biker in distress. Thank you to the the staff! read more

They refused to take back the bike they sold me after I only had it for 3 weeks. Do to medical reasons I needed a trike , because I could not hold up that bike . Told them I needed a trike and they refused to sell me one even with me offering to but $4000.00 down. Then they kicked me out of there HOG Chapter for no reason. I am a disabled veteran and did not expect that level of disrespect from them. Military veterans should not buy anything from Roughneck Harley. I will not be going back there ever again unless they apologize for there treatment to me. Even then still may not get another bike from them. read more

Roughneck Harley-Davidson - Removed and cut there patch from my wife's and my vests. - Motorcycle Repair Near Me - Longview, Texas

Got the friendly reliable service you expect from HD dealers! The staff took care of us and we added to our collection of poker chips & t-shirts. Rick helped us with our programming needs. read more

Roughneck Harley-Davidson - Note the hand-crank horn mounted on the table! - Motorcycle Repair Near Me - Longview, Texas

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Typical of most (nope, ALL) Harley dealerships I've visited. I live 200 miles away and called to see if they had a certain bike in stock. My thought was because they were away from the major metropolitan areas they would be a little customer oriented. I spoke with "Sales Rep" who informed me YES, we have that bike in our store. I explained very carefully what I owed on my current bike, the specific bike I was looking for, AND, what I could spend. I was told (by Sales Rep) yes, "it will cost us...but we will make it work." I rode my bike in the rain for 200 miles only to find (once I arrived) 1) "Sales Rep" was not there, 2) they did NOT have the bike I wanted in their store, 3) they insulted the trade-in value of my (2017 CVO, paid 42k, 1500 miles, only offered me 23k)! I may not be the most educated, but I do know that these jokers would have taken that $23,000 offer and turned it into a $35,000 sale!!! AND "SALES REP" TELLS ME, "IT WILL COST US, BUT WE WILL MAKE IT WORK???" Are you freakin' kidding me? If those that rate 5 stars really believe this store values your business and not just your money, think again! You're ONLY a $ to them. read more

Great dealership for buying a motorcycle and service after the sale. I've bought two bikes from them and the staff is always patient, courteous and attentive to my needs as a customer. Financing and taking delivery was also painless. I rode away the same day and got the financing that I wanted both times. After my bike purchase, they made sure to keep me up to date on any service bulletins regarding my Harley, and they make sure to take care of the "little things" during your service. Your bike dirty when you get an oil change? It won't be when you pick it up. It doesn't get much better than the crew down at Roughneck HD. read more

Outstanding Customer Service, my gas tank cap had locked up and I couldn't add fuel. These guys got right on it and replaced my lock and got me on my way! Rusty and Michael truly provided outstanding customer service! Thanks to them I'm now a customer! Thanks guys!!! read more

Great group of people. This place has a really different atmosphere with management changeover in past couple years. Very customer oriented and love to have fun! read more

I had warranty work done here twice(same problem) for a '17 Road King that I purchased here. Both times they left the cable unsecured and it may seem minor but it's the attention to detail that matters. I didn't complain....but was looking at a Softtail for my son and THEY called me to follow up. I mentioned the work not completed and their answer was to take me off their social networking and text list. LOW CLASS. Bossier and Tyler get my business from now on. It's no wonder turn-over is so high down there. read more

I love being a team member here! If you want awesome customer service finding the motorcycle of your dreams, you should check out Roughneck HD! read more