I went for an Invisalign consultation that I thought was complimentary, but ended up with a $498 bill for the office visit and scans. Apparently, the first visit is free and the second one comes with this charge, but they combined both into my "first" visit ‍. I also consulted with five other orthodontists, and all of them included scans at no extra cost. So when the staff at Rouleau took my scans, I assumed it was part of the complimentary visit. Tried explaining this to the staff but they would hear none of it. In the end, I chose a different orthodontist who offered a better price and didn't feel like a cash grab. read more

While I've been through multiple dental offices, the Rouleau Office was the smoothest experience I ever had from start to finish. Waiting times were quick unlike previous offices I've been at. Every part of my braces journey was explained well, leaving me confident in the orthodontist's skills. I had crowded teeth which would've required me to take out 4 premolars. However, the orthodontist provided me with an alternate plan too, where they would do IPR. I was originally set in stone with the first plan, but if I changed my mind, the orthodontist would gladly comply. I eventually chose the latter and had braces for only 18 months. In the end, I was able to have the perfect smile. read more

This review is for a second opinion consult we received from Dr. Aaron Rouleau. The time he spent examining my child and listening to our current treatment to provide his own assessment was above and beyond what I was expecting as someone coming in with no history with the practice. He gave us evidence based guidance and took the time to have an in-depth conversation about the questions/concerns we came in with. The office staff were very accommodating and made sure we got an appointment sooner than later. When we were done with our consult, the entire staff were gone for lunch and I appreciated that he took the extra time to provide this consult even well past lunch. Thank you Dr. Rouleau! read more

Love this office and all of the staff. Both my child and I received orthodontic treatments. Invisalign for me and expander/traditional braces for the kid. From the initial consultations throughout the entire process, it was amazing. I have referred so many people here who are also thrilled with their results. Dr. Rouleau has been in this business forever, and it's lovely to see his family continue their practice. Can't recommend them highly enough! read more

I highly recommend Rouleau Orthodontics! I just finished my Invisalign treatment and am very happy with my new smile, my bite and the health of my teeth! Dr. Aaron Rouleau and his team are top notch! Everyone is very friendly, knowledgeable, and helpful with cutting edge technology. They were incredibly helpful in coordinating my Invisalign appointments as I transitioned to living in San Diego. Thank you to everyone at Rouleau Orthodontics for my healthy smile and positive experience! -Eric Cooper read more

Rouleau Orthodontics is a family-owned business (father-son duo - Dr. Bert & his son Dr. Aaron). I am a parent and writing this review on behalf of both my children. I was initially quite worried when it came to putting braces inside my children's mouth. Due to this, the braces treatment for both my children got delayed significantly. Then COVID started and it was further delayed by another 2 years. By early 2022, let's just say that the visuals of BOTH my children's teeth were quite overwhelming -- it looked like there was overcrowding beyond repair and their teeth were all over the insides of their mouth. I am very thankful and grateful to both Doctors for treating both my children's teeth and giving them their beautiful and amazing smiles. A very special shout-out to Dr Aaron for being so very patient, tolerant and answering every question of mine with detail. Stephanie and Priscilla were wonderful as front desk personnel, and for setting appointments. When we were planning the treatment for our first child in 2022, we went to at least 5-6 orthodontists in the Bay Area (including Dr. Bert R.) for their initial consultation. Each of these orthodontists had been highly recommended to us by acquaintances. Everyone except Dr Bert mentioned they need to remove 1-2 permanent teeth. Dr. Bert listened to my request of not removing any permanent teeth and was open to tweaking the treatment as-it-goes. A couple months later for our second child, he again listened to my apprehensions of not having to remove permanent teeth or putting jaw expanders, tweaking the treatment during its course accordingly. I am thankful that they involved a parent's (my) opinion and agreed to do it in a conservative manner, instead of the more common (yet excessive) ways. Their treatments were supposed to last for 18 months but lasted for 24 months (due to both cases being quite complicated) but they didn't charge us anything extra at all. In fact, Dr. Aaron was always available for emergency help via text as needed. At the end of their treatments, the smiles of both my children and teeth have become beautiful & transformed completely without having to lose any permanent teeth. A big 100/100 to Dr Aaron & Dr. Bert and their office. Highly recommend for anyone seeking out orthodontics treatment. REVIEW FROM MY FIRST CHILD: I got my orthodontics treatment relatively late, at an age where most teeth are firm in place and crowding is considered hard to correct. I consulted a few different options where orthodontists recommended surgery for my case, which I was not comfortable with. However, thanks to an awesome, conservative 2-year treatment plan with Rouleau Orthodontics, my teeth were corrected. My orthodontist Dr. Aaron Rouleau was quite professional--he was dexterous when adapting my treatment every month. Additionally, he was patient in explaining the nuances of each monthly treatment, explaining concepts in simple terms. Furthermore, he was friendly in answering questions and setting me at ease. For me, the most important part was his flexibility--he altered my treatment to make it more conservative when I expressed concerns about surgery or expanders due to my low pain tolerance. In addition to thanking him, I would like to thank the other staff at Rouleau Orthodontics. They were quite adept at handling treatment and patient with my teeth, making concentrated efforts to prevent any discomfort despite my crowded teeth making treatments more difficult. Finally, Rouleau Orthodontics' logistics were quite organized--appointments are easy to schedule, and reminders are texted 1 day in advance. Based on these experiences, I strongly recommend Rouleau Orthodontics to anyone seeking braces treatment. REVIEW FROM MY SECOND CHILD: Rouleau Orthodontics has transformed my smile. My teeth were extremely crowded; and since I was already 15 years old, I didn't have the flexibility that younger children did. Most orthodontists recommended that I remove a permanent tooth and get permanent jaw expanders. However, Rouleau Orthodontics were receptive to our concerns about these permanent options. Unclear how effective the brace treatment would be, we started my braces with Rouleau as they agreed to doing it in a holistic way. With careful orthodontics assistants and creative Doctors, Rouleau Orthodontics kept close watch of my teeth through the treatment, adjusting the plan depending on how my teeth were moving. And 2 years later, my teeth are fully straightened! read more

The front desk is really unprofessional. They didn't disclose the cost before hand when making the appointment. They asked me to pay $45 for a 5 min appointment which we are completely un aware of! read more

Dr. Rouleau and his son, Dr. Aaron, are just the best. They are friendly, welcoming, and really take the time to answer all your questions and make you feel comfortable with the treatment plan. In addition, the entire office staff from Pricilla and Stephanie at the front to all the dental assistants are caring and professional. Both my kids have had their orthodontic work done here and we have been really happy with the results. It's easy to communicate with the staff and schedule appointments. They offer free consultations, so check them out if you are in the market for orthodontic care. read more

I am going to keep this simple and to the point. I took my older daughter to Rouleau Orthodontics 3 years ago for an Invisalign treatment. I am now starting my younger daughter for the same so that is a statement on its own. What I really respect about this practice is that they met or exceeded my expectation without any interference on my part. I paid for a service and I got what was promised to me. The result speaks for itself as my old daughter is happy with her smile, and my younger daughter is looking forward to the same. The doctors had good bedside manners, the billing was accurate, and the scheduling was flexible. Need I say more? read more

As I was shopping around for orthordontics, i decided to book Rouleau Orthodontics for an Invisalign consultation after finding them on the Invisalign website. When I initially called, they were booking consultations about 3 weeks out. I decided to call one day to see if they had had any cancellations, and they were able to get me in the next day! On the day of my initial consultation, I was quickly seen and pictures were taken. I then met with Dr. Bert Rouleau. Right away, I got the impression that Dr. Rouleau was very knowledgable about the process and took the time to listen and answer every question I had concerning what my treatment. He was very personable, and seemed interested in wanting to perfect my teeth. Another great point is that Dr. Rouleau seemed more conservative about what my treatment would look like before we started with the scans. Other orthodontist wanted to perform IPR right away before any scans were done, but Dr. Rouleau first wanted to view my scan before determining if IPR would indeed need to be performed. I was relieved to hear that he first wanted to do some research before jumping in and filing down my tooth! Rouleau Orthodontics was the third place I went to for an Invisalign consultation, and I decided this was the place I wanted to get treatment from. Even though this was not the cheapest orthodontist I saw and his office a little farther than the other two orthodontist offices, I got a great vibe from Dr. Rouleau and his team. I will update my review once I start treatment accordingly. read more

Both of my boys have had orthodontic work done by Rouleau Orthodontics. They both had upper expanders in elementary school and then needed additional treatment in their teens (not blessed with good bite genetics, unfortunately). My older son had treatment by Dr Bert for an especially narrow upper palate and underbite. He finished treatment a few years ago, and now has normal bite and an absolutely gorgeous smile. My younger son had a more complicated situation with a missing incisor - requiring a decision about an implant vs. a canine substitution approach. Dr Aaron spent a lot of time with us in person and over zoom to make sure we were fully informed of the options and pros/cons of each. He was patient and accommodating with all of our questions along the way. He worked in lock-step with our cosmetic dentist (Dr Miller) to ensure that they could optimize cosmetic results, while prioritizing bite functionality. My son recently finished up treatment - and his stunning smile exceeded all of our expectations. The office staff has always been very friendly and accommodating. The dental assistants are highly skilled and great with children of all ages. The quality of care has been outstanding. We could not be more pleased with our experience with Rouleau Orthodontics. read more

This place is a great one for braces he did an awesome job with mine and my retainer. I would recommend them to anyone

My daughter just finished her treatment with Dr. Rouleau's office and her smile looks amazing. Everything since our first visit was great . In our first visit we were told our options and how the process would be. We were able to arrange a payment plan that worked for us . Appointments were easy to make and always received reminders and when any brace broke we were able to schedule a visit right away . At the end we received the retainers and clear instructions. Everyone is very kind and genuinely cared. My daughter Kayla is so happy and has much more confidence now. Thank you so much, we will for ever be grateful. read more

Lovely experience from the initial consultations through the completion of the plan. Highly recommend

Burt & Aaron Rouleau are exceptional individuals along with their staff. I can't say enough good things about how amazing this Father Son team is and how well they treat me over the years. Don't hesitate to get your orthodontic work done at their office. You will not regret it! I am very lucky to have met them through my Mother taking my brother years back for his braces. I got invisilign done here and my results were epic with the perfect contoured rounded teeth smile. The Rouleau's are experts, trustworthy, and have great character. read more

I went to Dr Rouleau a long time ago. We began our journey with braces on my 4 front teeth and head gear and would have eventually moved to full braces in phase 2. He took the 4 braces off and gave me a retainer. The retainer would fall out of my mouth every...single...night. So I kept going in to fix it. Whenever I would go in on my visits, I was by myself and eventually Dr Rouleau figured out I was independent, in other words, my family wasn't available to come with me. We paid Dr Rouleau all the money he wanted, but the deal was that they would check my retainer. So when I went in for the 100th time for my retainer I said "this keeps falling out, can you please help make it stop?" I didn't yell or anything, but when Dr Rouleau came to see me he chewed me out for being "loud and obnoxious". I was SHOCKED, because I didn't remember being rude, but more fed up? After all I had been going in multiple times for something that shouldn't be happening at all. Now that I think back on it, I realized we didn't have any more payment for him. My parents weren't around. He could've easily came and done what he did to me. So parents, don't let your kids go alone to this doctor's office. Be their guardian. I never told my parents what happened because it was one of those things where adult comes at you and you keep it to yourself. But now that I'm an adult, I notice how much he was in the wrong. read more

One of if not the best ortho practices in the area! They have been taking care of the fam for years and our smiles stay as true as ever. The team there friendly and efficient; you are not wasting your time waiting in the lounge/wait room. All issues, etc. are explained clearly so that one can make a well informed decision. The transition to Dr. Aaron Rouleau working full time as the "main" guy has been seamless. It's as if you're working with a younger version of Dr. Bert Rouleau. That's a tribute to their work ethic, etc.! read more

Totally recommend Rouleau Orthodontics. Had the pleasure to have father and son work on my son's treatment. Braces and then the invisaline. Staff are always very helpful knowledgeable, and of course they are all very friendly. The type of work is quality work, professional, ethical and done in a timely manner. Great experience for my son who was about 11 years old and now 14 years old when we finished his treatment. read more

I took my tween son to get evaluated as he had adult teeth that were not coming in. Dr. Rouleau (Bert) met with us and spent a ton of time talking about the situation and potential responses. The best one, he explained, would be for my son to wiggle his baby teeth out as much as possible to make space and hope that the adult teeth would come in naturally and quickly thereafter. That is what my son diligently did, and we avoided very invasive and expensive treatment. We then went back and saw Dr. Rouleau (Jr) to assess whether my son would need braces. Dr. Rouleau again spent a ton of time with us, explaining that braces were totally optional, with no pressure to undergo treatment. At all. I wanted to share this experience as I think a lot of orthodontists would have given us a hard sell to fix the imperfections in my son's teeth. He has opted to skip braces for now, but should he change his mind once he starts dating (ha), we will definitely go back to Dr's Rouleau! read more

This is a great practice! I was very impressed from start to finish. The staff at the front desk is lovely, efficient, and professional. The fact that they respond quickly and always follow up really set them apart from other offices I've been to. Dr Rouleau was very personable and thorough, and he was patient with all of my questions. I felt very comfortable in his care and would definitely recommend anyone to this practice! read more

Phenomenal experience all the way around! Front Desk: Extremely efficient with scheduling and billing. Dental Assistants: Very careful, swift, and nice. Orthodontist(s): Gave full treatment plan options, never tried to upsell me extra appliances or brackets; I only needed several as I was just trying to open space for an implant. Approximated date-6 months--was met right on time. My periodontist complimented their work. I highly recommend Rouleau! read more

My 14-year-old son just finished 2 years of treatment with Rouleau and we couldn't be happier with his awesome smile! He had a lot going on with his jaw and very crooked teeth. Both doctors were always very patient explaining the treatment plans to us and taking good care with my son. And the office staff is always very friendly, booking appointments and dealing with insurance billing. My used Rouleau for my older daughter as well and it was a great experience! read more

When was the last time you heard someone say "we loved going to the orthodontist"? Well, we did. We looked forward to every visit. What a fantastic team. The highest level of professionalism, great care, the best service, smiling faces, awesome people, fast and efficient, no surprises, and it was all over too soon. We will miss going to Rouleau Orthodontics. If you need or want orthodonture, I wouldn't consider anyone else; this team is the best. Thank you Dr. Rouleau! We went to another orthodontist in a different state and the experience was nowhere as good. We're glad we moved back to the Bay Area. The Rouleau doctors and their team are truly unique. read more

I had a bit of an orthodontic emergency because my lingual orthodontic wire (which had been glued to the back of my bottom front teeth for over 25 years) fell off a few days ago. I was eventually referred to Rouleau Orthodontics and was able to make an appointment within the same week. I just came back from my visit and it was a great experience. The entire staff is extremely friendly, efficient and knowledgeable. Dr. Joy did a fantastic job putting my wire back into place; I could tell she was taking great care with the procedure and she clearly communicated what she was doing. I also appreciated she took the time to explain various options to me and gave me recommendations for what to do if the wire falls off again. I would definitely return here and recommend it to others! read more

Yesterday it was my last appointment here. And I'm more than happy with the treatment I got! I'm so glad that when I was searching for a doctor 2 years ago one of my friends recommended me Rouleau Orthodontics. Doctors are super knowledgeable, they were always ready to answer my numerous questions. We discussed all the possible options together and made adjustments to the treatment plan based on my needs. Office is always clean, well-lighted and roomy. No parking problems ;-) All these years I only dealt with true professionals here. Every single person working here is nice, efficient and willing to help. Many thanks to all the team! read more

My family and I have been going here about 20 plus years! We have had great friendly and professional service from everyone here from the receptionist to the hygienist and Dr Bert and Aaron Rouleau. I recently came here for my checkup and as usual everything went very well. My kids come back and still see Dr Rouleau for their checkups too. Aaron is in the process of taking over the practice from his father Bert and is doing a great job. If you want a great orthodontic experience please come here. They will take care of you expertly!!! Rouleau Orthodontics has been a great asset to our community!!! read more

all three of our children have gone to Rouleau for years. Such a professional and knowledgeable staff. The doctors are amazing - friendly and caring. they explain everything going on, and have state-of-the art equipment. 2 children got their braces off - the most beautiful teeth you can imagine! read more

I would highly recommend Dr. Rouleau for all your orthodontic work -- regardless of age. I just completed my Invisalign and can't be happier with the results and their practice. Both Aaron and Bert are excellent at taking the time to explain the process, highlight the options and the costs. Through the 14 month process, Dr. Rouleau(s) and the assistant answered all my questions and showed the changes as my teeth slowly came into line. Dr. Rouleau's business team is super awesome. They were always so accommodating, patient and helpful if I had to move my appointment or had questions with billing. The entire practice is very considerate of patients' time and ensure appointments are on-time. Over the 8+ appointments, I was in and out on time with no delays. Rouleau Orthodontics is great for the entire family. My wife, two daughters and I all owe out wonderfully straight teeth to them. Again highly recommend! read more

We love the staff and doctors at Rouleau Orthodontics. There are four of us in the family, and we have all been patients. I was a patient of Dr. Bert Rouleau in the late 1980's when I had braces as a high school kid. (I remember seeing Christmas cards with Dr. Aaron Rouleau and his siblings displayed in the office when they were little!) Fast forward many years, and I learned that Dr. Rouleau was still in the area and practicing, so I took my oldest son to see him, and Dr. Bert Rouleau still remembered me! Since then, my other son and husband have also become patients of the office. We appreciate the friendliness, efficiency and professionalism of all the staff. The office space is welcoming and the location is easy and convenient. I would highly recommend Rouleau Orthondontics! read more

The are the best in service especially for kids. Both our kids have gone to them and loved going! Their smiles are everything and after two years our respect and thankfulness only grew a thousandfold over this time! Thank to everyone at Rouleau Orthodontics! read more

We consulted with 3 orthodontists before coming to Dr. Rouleau for my 10 year old girl. She has very small mouth and lost her baby teeth early, so there was severe overcrowding by 10. While other doctors recommended extraction of adult teeth, we came to Dr. Rouleau on a friend's recommendation, and we are glad we did. We started with expanders and then braces over two year program. Dr. Bert and Dr. Aaron were professional, very good with kids (and anxious parents), and very open and communicative throughout the process. Keep in mind that you are going to see A LOT of your orthodontist through your or child's' procedures. While Roleau Orthodontics was not the closest, commute-wise, it was the best choice for our family. We will not go anywhere else for our two younger children, and hope Dr. Bert does not retire in next 4-6 years! However, his son, Dr. Aaron will be around for a long time! read more

I just completed my orthodontic treatment with Drs. Rouleau and I couldn't be happier! I opted to get braces as an adult after wisdom tooth extraction left me with less than optimal bite and alignment. I had a consultation with Dr. Aaron where he explained to me in detail treatment options, length of treatment and cost. I was very impressed with his professionalism as well as Dr. Bert and the entire office staff. One year later and I am extremely happy with my new smile! They also continue to follow up to make sure that everything stays aligned. I recommend this practice without hesitation! read more

My first visit to Dr. Rouleau's office was 12 years ago. I would have given it a 5 star review then and now it's even better! I was 11 when I got my braces on and every step of the process was always done efficiently and with such care. I occasionally go in to get my retainers tightened (I've had them for 11 years -- they get a little loose) and to this day, Dr. Rouleau and his team are incredibly sweet and never waste your time. I've never had to sit in the waiting room or awkward dentist-style chair for unreasonable amounts of time. Over the years the office has become more high-tech which makes making appointments and checking in super easy. Overall, this is a fantastic place for your ortho needs, which is important if you're going to spend your life savings on braces in the first place ;) read more

He is a great Orthodontist. He was actually the only one to offer me the kind of treatment I wanted to go for, without trying to convince me for something else like other people did. His studio is very nice, clean and organized. He is friendly and very professional. Highly recommended. read more

Rouleau Orthodontics offer a professional service in a friendly environment. After relocating to the area I was concerned about finding a reputable orthodontist and was so happy when Dr Bert agreed to accept us as new patients. Doctors Rouleau and all their staff have been amazing, thank you! read more

His smile says it all - perfect teeth!! He knows about teeth and will make you look lovely. He's a nice person too. His staff is a bit pesky about follow up visits - like they hound you until you come back in - but overall a great group of caring folks. read more

Dr. Aaron and Dr. Bert are amazing! Not only are they extremely competent orthodontists, but they are warm, kind, friendly, and approachable, especially with kids. I've used Dr. Bert's services for years (long before Dr. Aaron became an orthodontist), and I've had only good experiences with him and his staff. We LOVE Pember! My daughter's teeth are spectacular :)! Thank you, thank you, thank you!!!! read more

I just got my braces off after just over a year (a month added because I was not diligent wearing some rubber bands...) and my teeth look great! My family started with Dr Rouleau when my kids were in elementary school (yikes, that was about 14 years ago!): two kids, a butterfly expander and set of braces each - they were done with their braces when in middle school and (luckily), their teeth still look beautiful and straight. Through the years, I've found Dr Rouleau (and now his son has joined the practice!) to be friendly and professional. His staff is also wonderful! They have updated their office so I didn't have to go to a separate business to get panorex shots and x-rays done. They have been very accommodating with appointment times. Office waits are minimal or non-existent. I had to pay for this orthodontic work out-of-pocket and I appreciated that they were very straightforward about the costs, and they were able to charge me monthly (automatically charged to my credit card) which worked well for me. Also, my retainers look like invisalign, so they included whitening gel for me to try after the braces came off! I highly recommend Dr. Rouleau's office for orthodontic work! read more

I went to Dr. Roleau for three years and am completely dissatisfied with the results. He had me unnecessarily extract teeth and from various second opinions, moved some of my teeth in the wrong place. When I tried calling to tell them about the mishaps that came from his treatment, I was told I would be charged $50 just to be looked at. Now I have to get implants done which will cost upwards of $10K. Completely ridiculous. Beware of the treatment suggestions without getting a second opinion!!!! read more

I don't often like to review service providers unless the experience was exceptional or just down right terrible. Luckily, in this case, it's the former. We have had an EXCEPTIONAL experience with Dr. Bert Rouleau (dad) and Dr. Aaron Rouleau (son). We first began our treatment with the dad and were later moved to his son. I was leery of this change as we felt we were in such great hands with the dad. I am happy to say, we just ended our treatment and continued to see both and the final results are beautiful. My daughter has a gorgeous smile. Due to severe crowding at an early age, my daughter's treatment included a two-phase approach. This was the path of treatment we agreed upon in order to preserve all her teeth. Not one tooth was pulled. My daughter was in her braces for the exact amount of time they estimated. In fact, she was out of her second round a few weeks early. I would also like to mention the professional staff at the front desk...most notably, Pember. She has incredible patients and I am thankful for her keeping us on track when scheduling proved difficult. Never once did she show any attitude towards me and exemplified only the utmost professionalism and kindness. She's the best. I would highly recommend Dr. Dad, Dr. Son, and the entire Rouleau staff. We are starting my youngest daughter's treatment next month and we would not go anywhere else. read more