Eh, hit or miss all around. Claw games and anime collabs are fun for the kids, and the pool tables are almost always available, which is great. Food (when they actually have stuff in stock) is usually good. The bad: Some of the workers could use some customer service training. Bad. A guy named D*ll*s was unnecessarily aggressive and actually MEAN when we asked why they weren't able to combine our points into one card. (We've got points scattered about over a dozen cards over the years.) He insisted that in order to redeem them, we'd have to use them one by one but that points can't even be combined during the transaction to exchange for a higher point item. He shook his head angrily when I asked to speak to the manager to confirm this, bc that's odd - why make it harder for customers to redeem points especially when each card costs $2 before credits are even added. One of the managers explained that the inability to combine cards is a point of service system issue that they've been dealing with but is ultimately TEMPORARY and is location-specific so it isn't a problem at the Danbury location. But like, it's not that serious- we're just going to hold onto the points until this location's POS is updated. The fact that D*ll*s was unnecessarily rude and aggro is more annoying than the points thing. Jeez, he acted like answering STANDARD customer service questions is a burden. So... yeah. He could've just told us that? We're not in a rush to use our fake arcade money. read more

Thankfully we came early, at 11am,my 5yr old grandson who was visiting from Florida enjoyed it. If you have young kids his age, its best to come this early, when you have youre pick of games. By 3pm when I was walking thru to get to my car it was mobbed with older kids/adults adults. Nice people working and explaining how the cards work. read more

I don't recommend this place. They haven't had their family restroom open basically since this place opened so you're forced to take your children to change their diapers into a mixture bathroom basically men would go to the men's bathroom and the women would go to the women's bathroom and there's a diaper changer in there not so bad on the women's side, but when I take my two year-old daughter to change her and I have to do it in the men's room the diaper changing station is right in front of the journals so while you're changing her, you have men coming in and out I just changed my two-year-old in there and a dude was actually staring at me by the urinal while I was changing her some creep was watching me change my to-year-old. I mentioned it to management and their responses. What do you want from us? I don't know maybe open your family restroom then I go to buy food to menu board is not on or not working I asked the girl if they have a paper menu she pointed the menu board. I'm like it's not working she goes. I don't know. I go find a manager at the same one. I just spoke to and tell him to board doesn't work. He tells me hold on walks over and ask the girl she points up to the menu board and says right there he comes over and points. He goes right there. I said it's not on. It's not working. it's not lit up. He pointed at it again. I'm like do you have a paper menu? He said no I guess I'm not ordering food. This place is an absolute shit hole. Highly not recommend. read more

If you're coming here to bowl, go somewhere else. Pins were being setup incorrectly throughout our game, some pins weren't even being counted... no bowling animations on the screens for your strikes and spares, and no pin diagram to show what pins you have left.... The only good service we had was the guy giving an extra 20 minutes to finish our game. Otherwise, the concession counter is a joke. The girl took several "breaks" before we could get a simple drink from there. read more

Round1 Bowling & Arcade - Middletown - Misaligned front pin - Bowling Near Me - Middletown, New York

See all

We drove an hour and a half to come here, especially for their exclusives and my son's birthday. The employees were absolutely amazing and we would definitely come back. It was worth the trip. Every member of the staff was so helpful and positive and just a pleasure to be around. read more

See all

Didn't get food they stopped serving food around 10 I think, and the service was nice. For the drinks it's only beer or a truly, and the ambiance was nice it was super fun I'm not gonna lie over all 7 out of 10! Only because I really wanted pizza & u guys closed the kitchen read more

Round1 Bowling & Arcade - Middletown - Bowling Near Me - Middletown, New York

This place is expensive for an arcade since every game is over ten credits, it does have a lot unique games that I've never seen before. I wouldn't go here again but it was fun the first time read more

We drove for over an hour to play some claw machines. One of my favorite arcade place. Its a competition who gets the most stuff animal. We loaded our card and tried to win as much toys as possible. I just hate that they don't have any bag to help hold the stuff animals. read more

Round1 Bowling & Arcade - Middletown - Bowling Near Me - Middletown, New York

We stop here everytime we go to the mall or target and I can only speak for the games since we've never eaten or bowled here. The games, crazy expensive, I do think they should be a bit lower especially for the prizes offered. Or at least let them win more tickets on each game for a better prize at the end. I have no complaints about workers. They've been very helpful anytime we needed them for something. Basically it's an arcade so there's always gonna be a few broken games and it's gonna be expensive but overall we enjoy it and it's a pretty nice place and clean considering there's kids running and touching everything all day! read more

It's a great place when everything actually works. The kiosks always seem to be broken when I am there and the staff seem bothered to have to do their jobs when you ask to add points to a card. No fail, there are always 2-3 machine that are broken but have mo sign on them. The staff again seemed bothered to have to refund you for the lost credits as they have to have a manager do it. One time, the manager admitted the machine has been an issue and when I asked if they should put a sign up, the manager declined. It seems like they are just leaving games broken and hoping people just lose money. It's a great and fun outing if you had working games and friendlier staff. read more

Woah, the first impression is the huge size and space of Round 1. Walking around, there are a lot of games to choose from, which don't include just arcades, but also bowling, pool tables, ping pong, darts, and even three Karaoke Rooms. They also provide food and drinks as well, with a large variety. There are plenty of tables to accommodate all of that. Birthday parties and events are common, where booking a party could be done on their website and even by calling Round 1, with the location of your desire. The site gives a lot more details about pricing and even packages. Something that caught my eye is how understaffed it is, and also boxes lying around toward an empty area -- at least block it off or something. On the bright side, it looks clean in Round 1. read more

See all

I spent 20 dollars and 2 of the games were scames get better at making arcade that other wise is was ok I just am not interested on paying 20 dollars on something that dosent work read more

Round1 Bowling & Arcade - Middletown - The card I bought because this place is horrible - Bowling Near Me - Middletown, New York

I probably won the most prize here than any other arcade I have been to combine. The staff members were super friendly and didn't mind me asking them many times to get my prizes. I visited here during a week day so it was not crowded at all. I was able to enjoy the place all by myself and my family. read more

See all

Dirty broken machines poor food advertise 99 cent icecream they have no cones and no flavors. You can't find anybody to help you. Everybody's in the back playing on their phones. read more

Absolutely love this Round1 location! It's a bit of a drive from NYC, but definitely worth it for their extensive stock of claw game prizes, especially popular ones like LINE friends plushies, Miku figurines, Demon Slayer figurines, Jujutsu Kaisen figurines, Rem figurine, etc. These tend to sell out quickly in Long Island's Round1. The staff in charge of inventory here has excellent taste in selecting prizes for the claw games (I spoke with one of the male staff in charge of the closing shift tonight and I was informed that they'll be putting out more Miku figurines & LINE friends plushies later this month!) Being a newer location, they have all the latest VR and arcade games. The staff members are super friendly and incredibly helpful, especially if you're struggling with the claw games. I recommend calling ahead if you have a specific prize or toy in mind; the amusement department staff are very knowledgeable about the toys on display and in the claw machines. If you're already heading to Woodbury Outlets from NYC, I highly recommend stopping by this location, as they close late at 2 AM! read more

See all

Absolutely the WORST customer service. POOR staff and HORRENDOUS management! If I could give them a 0 I would. By far the worst customer service I have ever encouraged. The bowling lane kept getting the balls stuck and the bowling manager told us to just keep bowling. After four times of continuing to "just keep bowling" all four balls were spinning behind the pins. At this point we had already pressed the service button and had someone come out to us four times in regard to the bowling lane. AT NO POINT did they say, let's move you to another lane. After we finished our first game I went to the desk and told the man what was going on and asked if we could move to the lane over. He responded with sarcasm and attitude, as if I was rude to him. Which I was not! I learned later that he was the bowling manager! Wow. After switching to another lane where the balls didn't continuously get stuck, our game got cut short. My boyfriend went to see what was going on and the bowling manager said that we paid for two games and we're playing three. My boyfriend said we've only played one, this is our second, and the manager said "you're a liar" ... things got pretty escalated from there. Involving security and the manager of the whole Round1. The bowling manager was trying to say that because we reset the score, only two people out of four had bowled, that counted as a game ... the only reason we reset the game was because the lane was NOT WORKING. BUT AFTER EVERYTHING the manager did come over after NOT TO APOLOGIZE but to hand us a free game of bowling ticket... as if that made us for this experience. Safe to say we will not be returning. read more

Round1 Bowling & Arcade - Middletown - Bowling at Round1 - Bowling Near Me - Middletown, New York

I love arcades, I love claw machines, and I want to love Round1s. This is the fourth different Round1 I have been too, it's not the worst of the bunch, nor is it the best. There are a few things that you need to know about Round1 before you go there. It is a Japanese style arcade. They have a lot of claw machines set up in ways where you have to win to get the prize. The prizes tend to be better than you get in a normal arcade claw machine. They also have a massive arcade section, bowling, karaoke, and pool. The down side to all this is it's very expensive. This is not the type of arcade you can spend $25 and have a good time. My biggest problems with this location in no specific order were, the staffing was low and it was hard to find anyone to help, and since you need staff to get your prizes out of the machines this sucks. Way too many of the Arcade games were broken and non functional, I lost count how many I saw. The prizes in some of the games were cheaper and more generic than I am use to seeing in other Round1s. Overall I had fun and will be back if I am in the area, but I left disappointed that the experience could have been a lot better. read more

See all

I rate this 5 stars because going here is great the annoying things are that going on a Saturday though doesn't seem like the best idea because you have to wait for a long time and pay a lot of money because on Saturday people are everywhere and waiting in line! but the good things about this place is that the bowling drinks prize room and games are great even though it is expensive it still works really well! read more

Just did karaoke, but had a great time. Did two hours. Next time we'll start with four hours! read more

Round1 Bowling & Arcade - Middletown - Bowling Near Me - Middletown, New York

We visited with a group of 7. A lot of the card machines were down but we didn't have any trouble going up to the attendant to get our cards. A lot of our group did the crane games and had success winning prizes! Like every round1 I've been to they did have games out of order But seems like a usual with round1 . We enjoyed the games and prizes! There was on specific employee who I wish I got her name but she was sooooo helpful always helping get prizes for our group. read more

I have had a few birthday parties here for my kids and each time the entire staff was very accommodating and all the managers were very accommodating as well. I do have to give a shout-out to one of the party hosts "Ariana" , she was the bomb!! I would personal ask for her again when we have another party there! read more

I love arcades this has to be my opening statement. Now you include in that Japanese cabinets then my friend you are in for quite a treat. Imagine if you will Dave & Busters minus screaming children, strange odors and machines that have "stuff" all over them. I have to say the vibe is totally different here as it's based off a concept that is Japanese in origin. Walking in you see the pool table area a bunch of sports arcade cabinets, Karaoke rooms, the table tennis area, bowling the bar/food/points counter. Then as you walk in further you see more ticket games, racing, music, rows of crane games, and ski ball. As I began it is a Japanese concept so to my joy most of the games were actually in Japanese so I could only guess what they were telling me. But with games as modern as Tekken 7, rare gems like Capcom vs Tetsunoko (Sp), a castlevania Light gun game where you use a whip it is a mini gamer nirvana for me. I walked in about 8pm closed the place down at 2am didn't even feel the time pass. They sell 1.99 draft beers, basic pricey bar food and there is a diverse amount of things to do. Do note to get the black card to start you on your way to earn a stamp for every $10 you spend gets you $1 off and goes up with each use. You have to show it to the cashier first or else they won't give you your discount. All in all I bowled, played many games and didn't have a single cringy moment with a child shoving in front of me to get to a machine. Hands down recommend you check it out. read more

Round1 Bowling & Arcade - Middletown - View of the lanes - Bowling Near Me - Middletown, New York

See all

This place is ridiculously large. It's like a giant casino for kids. Instead regular slot machines and card tables. This place has a bowling alley, pool tables, ping pong tables, karaoke rooms and so many games. Instead of winning cash you win stuffed animals and tickets. You cash in winning tickets for prizes at the victory zone. Great place for families to spend the day. read more

See all

This place could be amazing, but it falls short. The bowling alley is really the driving force of the 3 stars - despite being pricy, it's a nice time. The lanes are in good shape, there's plenty of balls and space to sit and move around. The arcade is, to put it plainly, mostly a dump. The credits are expensive when considering how many you need to play each game, and so many games are broken! It's not just a few, it's like 50% of them. Some of them appear to be working but then steal your credits when you try to play and won't start, which then necessitates having to go wait in line to be refunded the credits. Annoying. Considering the money this place will drain you for in comparison to the paid help (ie most of the employees here are concession workers...it's not like you're paying for staff to run the games or even the bowling for you) there's no way this company can't afford to do a better job keeping the games functional. Ridiculous honestly. Your money is better spent virtually anywhere else. read more

Best thing I can say the bathrooms were clean. On a Sunday evening couldn't find anyone to order food. The lanes were malfunctioning. Don't plan on coming back read more

It's an amusement place, its what would you expect. Therslots to do arcade bowling lanes pool tables karaoke pingpong and air hockey. After having dinner at nearby place we decide to go here and play pool rental and shoot the breeze until closing time. Got there around 10:30. Place also had bar so me and friends had soda and beers. Not sure why they told us to finish our game 2 hours into playing. We would have wanted to play til they closed at 2am. It was 12:30. The place is ok, targets a whole big demographic kids families growups. The staff could have been clearer on the policies and hours though. Staff seemed just tired and exhausted. The pool cues could use new cue tips and less bending. read more

Nice people, clean place...just a tad expensive but it very fun and a lot of machines read more

See all

Management? What management? All I see are kids who don't care. Wow everything I need to have fun with family and friends all in one place. Great arcade games, pool, karaoke, bowling. Great layout and great design of the facility. Parking is simple and easy park by target or JCPenney and you are super close. Now for the bad part. The people that run it are kids who just don't care. They are more interested in their cell phones or talking to their coworkers. Go ahead and stand in line and sign up for bowling. Then they tell you an hour wait. 20 minutes later they call you to tell you a lane is opened up but now you have to go to that same line and wait another half hour or more to get your lane. There are three people at the register area but only one of them can do any work at a time. Makes no sense. If I had to do a high level review of how much money this place loses to this stupidity I would suggest about 35% of lane time is wasted due to stupid registration process. I'd say that the managers should be able to see it but not these guys totally self absorbed in other things than running the business. Such a shame this place has it all. Karaoke lost of the room not functioning and our room only had a single mic as the other one was broken and they knew it. They were also very rude. Bowling registration process is also more rude clueless people. I needed a size 15 they said sorry we only go up to 12 and I said I called and you in fact go to size 16 please at least look. Sir I've been here for over a year and the largest shoe I have seen is a 12. Can you please just check .. in a huff fine I'll check.. we'll I got my size 15 bowling shoes and bowled three games. We he food court, not well cleaned, too crowded and on top of each other. Online ordering of food system was broken. There was no one even in the food ordering area for almost an hour then the person shows up after about an hour. Hey this is the person who has been chatting for the past hour with the pretty girls in the bowling registration. I really want this place to succeed but people have to care about the service and this place just does not. I challenge the manager of this facility to respond to my review and the others on Yelp. All I can say in closing is.. what a shame this place is exactly what this area needs for families and I would happily spend my money here at least once a week if they got their sh*t together. read more

Broken games--like 20% of the games were broken or missing an element. Staff is fresh out of fucks.

Came to celebrate my birthday with some friends and left with a big smile! Played pool for an hour and the games! Shoutout to Scooby who was super friendly and provided excellent service! read more

Round1 Bowling & Arcade - Middletown - Prizes - Bowling Near Me - Middletown, New York

For years I have used Round 1 for a birthday celebration and it was perfectly fine. However, this year was completely terrible! As soon as I entered Round 1 for my daughter's birthday party, they did not have the room set up and we had to wait about 10 minutes for a room. My daughter had to step up and host the birthday party simply for the fact of the party host calling out and putting the managers to work since there was no set replacement. Nobody came to check in on us and see how the party was going. They overcharged me as well. I am disappointed in how they handled my daughter's birthday party. I would NOT use Round 1 again! read more

This entertaining establishment is a5 experience, Bowling,video & arcade games,billiards,ping pong & 5-6 karaoke rooms. Something for everyone. Celebrating Grandson's bday,unlimited pizza & wings & fries . Unlimited beverage and each adult get a free beer with the pkg my daughter purchased. The kids had their own bowling lanes & adults had their own. This is a family friendly place ,and my wife says "this is a good date night destination. Also jumbo Tv screens at the end of each bowling lane (so you won't miss that big game..unfortunately they were showing the Jets & Jaguars lol). I can really say this place has something for everyone. Oh... & they have a huge bar.again something for everyone. Run don't walk to Round one. read more

See all

This place is a complete joke. I just waited on a bowling lane for 45 minutes while my lane wasn't working. When I tried to get the issue fixed the managers from the bowling alley and arcade got into a territorial fight as to which one wasn't allowed to help me. completely unprofessional!!!! I believe the bowling manager was the one at fault. The arcade manager was trying to help. Bad enough I had a horrible experience on my child's birthday, I had to sit there and watch them yelling at each other. read more

I came here with my kids and had to wait for an hour for karaoke which was fine because we did some arcade games. All the games were all rigged and everything cost so many tickets. 20 tickets for a piece of candy is outrageous. After that, we went to the karaoke room and the TV and microphones barely worked. We decided to get some food but they said that they had no pizza because they were saving it for a party tomorrow. Overall, I was very disappointed and we had a horrible experience. read more

I was there with my granddaughter and 3 of her friends they wanted to play 1 game of bowling when asked how much it would be they told me $ 80 and said they raise the price on weekends . When I called the manager he said it should have been $52 . Which I think is still a lot for one game . Needless to say I will stick to the castle in Chester . read more

I think going here is either hit or miss. The last time I went, which was actually Saturday night, we had a blast. We felt it was pretty inexpensive to play games and drink beer and surprisingly it wasn't overly crowded as it is sometimes. They have two dollar draft beers(bud light, shock top, and Heineken), two dollar red and white wines, four dollars for most of the other beers, and sake. We feel this is a huge selection at a great price. The food prices are reasonable also. I've been here on other occasions when it is completely packed and is just a madhouse & I've had experiences with rude employees. This past time it was different though & I'd like to give them the benefit of the doubt and say that maybe the rude employees have gotten fired and that the management has changed their standards??. So right now it is four stars based on my last experience. If I go again and have another negative experience, I will definitely update this review to a more appropriate rating. Give them a try and see for yourself if you like Round 1! read more

Round1 Bowling & Arcade - Middletown - Bowling Near Me - Middletown, New York

Held m granddaughter's birthday here. Not only are they over priced. We had no host to organize the day. There was no one to greet you or walk guest to where the party was it's all left up to you to do. When you ask to cut the cake the came in the room place the cake on the table still in the box and placed the candles on top of the cake. No knife, plates or forks were given. Bad place for a party. Better off paying for individual cards and bowling alley and invite a very small group your save more money. Not happy with the service. Even though I wasn't pleased, my granddaughter had fun. read more

This place has a bad rap sometimes but they're doing their best. I honestly think there's something for everyone here. Today I witnessed a lady complain to the food worker for 5 minutes and he just took it. The staff are patient at the counters but seem to be non-existent on the floor if you need someone to fix a game or move a crane game plushie. There's bowling, karaoke, games, food, etc. It's better than any other arcade around. Hands down. There's parking by Target that's right next to the establishment so good to remember if you have kids. I don't think I'd come here just to bowl. Some people have left reviews regarding that but if you want to have a bowling party, you're better off have it at a bowling alley. This seems like a "bowl a couple games then do something else" type of set up as there aren't many lanes. I go to the Round One in Tukwila all the time but when I come back to NY to visit family, I make a trip out to the Crystal Run one. I'd have to say that this one is at least twice the size of the Washington one. In the last 6 months or so, they've moved every machine around. I can't even imagine the man power for that. read more

We came here on a snowy day for the first time. It is in the Galleria Mall next to Target. The kids loved it and the prize room was the highlight. The place is pretty big. They have several Karaoke rooms ,bowling , ping pong, pool and many other games. I got 3- $25 cards for $81. There is a fee for each card. The money went super fast but, we had fun while it lasted. The staff were very nice and patient with us. Picking prizes is a big ordeal. lol! Will stop back here again. read more

See all

This is a nasty unprofessional place. The Manager, Staff and security guard are very nasty. My daughter and her school friends were there for her birthday party. I paid for 3 hrs which included karoke. They did not provide service to us and when I complained to the Manager she was nasty , she turned off the karoke machine on the kids and told security to tell us party is over . We did not get the time we paid for. Nasty ass staff! Horrible customer service! read more