It is a fun place to play games. However there is room for improvement. Many of the games work and there are a few that don't but it's not a deal breaker since you can always find a game to play. I don't recommend using the app to reload the gaming card. There was a time we used it and it didn't reflect the money we spent. It was a headache because the company would not reimburse me and I had to put in a dispute with my credit card company. The food court area is slow. There is only one cashier and maybe two employees working to make the food. My son refers to the claw games as legalized gambling. read more

I hope Round 1 management team could see this. Please do train your staff to communicate with customers. They don't communicate or they don't understand basic customer service. I went to Karaoke service and the light was already dim when we got there. We proceed and start to have fun singing. All of a sudden, a guy wearing round 1 uniform with microphone on his chest just came into the room we already in. Didn't knock. Didn't tell us what he doing. Nothing totally. He turn on light all the way and one of my friend is standing close to him like what's up. He ignored. Didn't tell us nothing but he just used his microphone and said to the other party that He already warned us if we turn off the light again they would cut hours. Excuse me, we weren't informed about this. The staff didn't look at us but just walked away. That's totally rude. Communication is lacking. Where's the talk with customer who's already in the room. My whole companies felt dissatisfaction and disappointed at the same time, feeling we weren't told and informed. I hope they can fix this. Please look into your team how they are working?????? Hello!! read more

Fun and a great time sink. Be careful to set a strict budget because you will spend way more than you thought you could! read more

Round1 - Initial d - Arcades Near Me - San Francisco, California

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I'm glad this place opened up. Bout time SF has an arcade + bowling + billiards spot. Came here for bowling and I had to wait 1 hour and 25 minutes. Pretty cray. So you put your name down and they send you a text letting you know you're on the waitlist. Once it's your turn they will send you a second text letting you know that you have 10 minutes to check in at the counter to get shoes etc. I thought the bowling balls were really cute, clean, and colorful. They look like basketballs lol. It's also cool that you can watch sports on the screen while you bowl. They have workers bringing the balls back after you're done as well. I kind of wish the workers would wait until we're done bowling since they interrupted my flow. Also, I thought it was weird that we had to wait hella long to bowl since there were like 3 lanes open at the time. Also, played arcades to kill time and after 30 minutes I got bored since the games that only stood out to me were the bball games, ski ball, and air hockey. The basketballs are hella ratchet. Idk why almost all the balls look beat up and peeling off like they've only been open for 2 months too. As for the air hockey, the grip of the air hockey strikers weren't smooth when you hit the puck and the puck itself is hella small. Also for the games, sometimes the game card swipes and takes your credits without starting the game so watch out for that. It's kinda lame that they also charge you $2 for the game card itself. Overall I give this place a 3.8. read more

they wanna remove my post from the public eye so we gonna POST IT AGAIN: When we walked into purchasing the room for 2 hours both me and my partner were not told that we had to keep the lights on. In the past there was no policy about dimming the lights and we've been to many locations of round 1. So we had an hour or a little bit over an hour with the lights dimmed also because the bright lights are so bright that it makes the screen a bit harsh. But, then my partner noticed the manager walking back & forth in front of our room and eventually i looked back too and he walked in. He then told us "This is your final warning or we will have to kick you guys out, the room lights need to be on at all times." We then looked confused like ?? what?? and I told him, "we were never told that we needed to keep the lights on" and he replies "well this is why it's your first and final warning to keep the lights on" and we said "okay" and he left after blasting them back on. The screen became sheer again if the background of the karaoke song was dark. The mood was totally killed after that because he could've approached it so much more nicely and said it was a new policy. We decided to leave after that despite having a full hour or a little bit less of it because that interaction ruined our whole experience. When getting my ID by we told someone there what happened and "Pat" the girl who gave us our box for karaoke stepped in and said "I told you guys over the counter" and me and partner both said no, because we didn't hear anything about it at all as we were both standing there. Then to top it off the manager who came in to turn on the lights was watching us have this conversation didn't say anything to try to step in but did stare at us the whole time and did go up to them (the people behind the counter) right after we left. Supposedly the new policy is because they caught someone smoking in one of the rooms, but that isn't anyone else fault or problem. Will not be coming back. It was fun until the management ruined it. DONT WASTE UR MONEY OR TIME HERE !!! read more

Round1 - Karaoke room - Arcades Near Me - San Francisco, California

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My family and I love coming here even if it is just for an hour. We load up the card and start with the claw machines which always has the best dolls to win. I like the challenges although the instructions could be clearer. It seems they need more attendants who specifically monitor the claw machines because sometimes we are in need to flagging stagg down and that can be difficult with Little ones who are overly excited that the won but want to move onto the next machine. The ticket_point games are pretty awesome too but please please bring your own wipes because there are sticky ones. My boys love the Minecraft game because they give you collectable cards that you can reuse (I recommend you keep them in a zip lock and make sure to bring them back). Recently my older son has found interest in the push coin games and learning the strategy to gain the mostfallen coins. The prizes are ok and you can find them elsewhere but it is always fun to save up and exchange them out. I dont recommend staying past 9pm as the older college student start entering. read more

Holy moly disorganized. We had a large group with the ultimate package that comes with unlimited food. But they ran out of dough so we didn't receive our minimum # of pizza pies until 15 before the party was supposed to end. No ketchup for fries. We had to ask for napkins, cups and eventually bussed a few items ourselves because it took too long. The ice cream order came when we were about to leave... the server forgot the flavors when we asked the options. Def don't recommend. read more

Was asked to leave under the guise that my closed beverage was against the rules when there were many families around me with beverages from other retailers. I feel like this was discrimination as I was by myself and not with a child. Extremely disappointed and feel like I was discriminated against. Do not recommend. read more

My review is solely based off customer service at the guest counter/game cards counter. I guess also for the help on the claw machines. So of course, claw machines is a dangerous place. You basically have to rely on payout to win anything because that's just how the machines are set to. Don't expect to come out with a lot unless you literally pay to win but hey, that's the name of the game. I've noticed the claws are stronger on weekdays like a Wednesday and weaker on weekends? Not sure if that's just me but it makes sense since they probably see a lot more players on weekends which = more money. Skill game wise, there's a lot of BS ones here. Prize wise, the plushies are nice and good quality. Now the main point of the review - the customer service. I have NO idea why there's barely anyone patrolling the floor to help with prizes and resetting machines to a better position. They have so many people just standing there doing nothing. One guy was just clicking a stapler. We were waiting for one guy to help the 2 people in front of us and he needed help from another person AND a manager. Like can nobody else open the register next to us? Then when it was finally our turn after about 10 mins, we tried to get a game for bowling. We were told 30 min wait. Why is there no computer telling us the wait time or that lanes are full?? We wouldn't have wasted the time. We then inquired about getting a physical black member card because one of our group members payed the $5 annual fee. Since we were in line for bowling, we asked them about the card. They told us we need to go next to them because they know more about the cards. So we go there and they told us we need to go to the bowling side to scan a QR code to get the physical cards. The manager said the guy will be able to help us. Sooooo back to that side. We talked to the guy and he had no idea what to do and had to ask the manager. The employees seemed LOST like it was their first day. They just kept talking on the radio to a manager that was 10 feet away. Like can you just come over and help the poor guy? None of these people seemed trained at all and just thrown onto the floor so it's not their fault. We also tried redeeming rewards with our reward points but apparently you gotta redeem it then have them scan the QR code to get it into your account. Why is there no machine for that? Why are we told to go to the BOWLING counter for that when that should be the game card counter? The only positive experience I've had here was when there was a worker named Kaya who would be going around cleaning and still help us retrieve our prizes. She even tells us "congratulations" which is a nice little thing. I gave an extra star because of her or else it would be 1 star. The other workers just get irritated because we call them while they're throwing cardboard boxes away or restocking machines. Like we don't want to bother you while you're busy but there is NOBODY else. There needs to be some kind of button to press to call someone to come to our machine. What if you're by yourself and you have to wait at the machine? You can't go out and find anyone or someone will take your win. read more

Customer service and more workers at food court. Food takes over an hour to come out and the pizza is raw. Wouldn't recommend from this experience hopefully they can fix it. read more

New arcade spot in San Francisco. Lots of claw machines to win stuffed animals and arcade games that earn you tickets. They also have a few billiards tables, a bowling alley, and even karaoke rooms! A fun spot to take your friends and family to. read more

Round1 - Lots of claw machines. - Arcades Near Me - San Francisco, California

We were really excited to come check this place out. The staff is friendly and helpful in case a game does not work they get it to work. I did not like that there was a fee for the card but I guess this is standard and they do the same at other places. If you are a fan of claw machines this is the place for you. The stuffed animals and prizes in the claw machines are really cool. The staff is helpful they came right away to fix a game that was not working. I do plan to return with my kids and win prizes from the claw machines. read more

Round1 - Arcades Near Me - San Francisco, California

I've been visiting a few more times just to keep entertained, but it is an expensive habit, especially if you want to win a prize from the crane games. Some things haven't changed since my last review, such as the coin and marble skill games are still skimpy on the prize cards you collect for a jackpot. For example, I have two near complete sets for the Spongebob game, but there's hardly any cards on the field, and finding the rare one to complete the set is a nightmare; Dave and Busters are very generous on lots of cards on the field, and usually includes some more of the rare cards needed to finish the set. One new thing I noticed, before you start picking a claw machine to play, walk around to view all of them and the price to play. I found it quite unusual that two machines next to each other, with the same Rilakkuma prize, one was 14 credits, while the other was 9. Other machines, same prize, one had 14 credits, the other one in another section was at 11. Other items to note: Weekdays is much quieter and less busy when the kids are in school. It's also warm in there, like they need to push more air conditioning. read more

Plushies are cute. Great selection of various sizes. But claws are really, really loose. You'll see people walking around with some but chances are they've been there a while and spent a couple hundred dollars. Everything is new and shiny, but the prices are really high and be prepared to spend a lot. read more

Upon entering I was pleased with the amount of games available. Once we started playing the games, I noticed that a lot of games were out of order. My daughter played several claw games and did not win until someone working there moved around the items in one of the machines at our request. Game prices are on the higher end at this arcade. I also visited the snack bar. I was told about the $1 ice cream prior to my visit. To my surprise, the ice cream was not available even though they had a large sign advertising the $1 ice cream. Bummer! Then I noticed there were several items that were not available - more than half of their menu! We settled on a few of their available items - pizza, cheese sticks, tater tots - which were all pretty good. We would visit again, and hopefully these issues are resolved. read more

Spent $50 in less than 1 hour on claw machines and ended up not one thing. The grip strength on those claws are all super weak. Sure, skill is involved but every single claw game I played, was about 15 games (small and large prizes), barely moved the stuffed animals. I also noticed not many people were holding prizes, which meant prizes across other patrons were few and far between. This place must need all the money they can make to pay for the lease, utilities, machines, and other bills. Walking into the place felt like a casino, which these games do have the same psychological effects of gambling. Other than blowing my money, the atmosphere is very family-friendly (during the day), and feels safe. read more

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I'm surprised at the reviews complaining about the claw machines with pictures of multiple plushies in their possession!! When I visited it seemed like almost everyone had one. I was pleasantly surprised at the number of machines there were and I do think they are a lot more fair than some of the other round 1's I've been to. I went with 5 friends and we got a total of ~10 large plushies so we left pretty satisfied. read more

Round1 - Arcades Near Me - San Francisco, California

Ben and Michael was amazing! They went above and beyond in helping was to have a great nite out! Customer service at its best!

Employees put away our food pizza chicken and 2 tall glass of beer when we were playing arcades . I put a paper plate cover on the pizza and the chicken and put a napkin on top of the 2 glass of beers . When we came back after playing arcades . Our food was on a cart next to the trash bin with the food thrown in the trash . Looks like the employees though we left . I tried to complain but manager Andrea would not come out to talk to us . What a bad experience. We're not coming back here anymore . Imagine after playing the arcades and wanted to eat your food and coming back to a empty and cleaned out table . read more

Round1 - Arcades Near Me - San Francisco, California

I've given this place so many chances, and I've never really been happy with it. It's pretty pricey, and none of the claw machines ever pay out. The staff isn't that friendly, and their order kiosk has stuff that they apparently don't sell. I ordered ice cream on it (simple order,right?) well I guess not. It caused a huge production because I placed the order on the kiosk, and I guess they didn't get it? Had to reorder the entire thing, they weren't nice about it. I don't think it's worth the money read more

It is a great Arcade I love the games and Prizes and the ICE CREAM WAS 99 CENTS!!!!!!! You should definitely come here read more

Round1 - Arcades Near Me - San Francisco, California

I typically LOVE round 1 arcades. I would drive to Hayward and SJ just to play the claw machines. I was super excited to come to this location since it is closer. But yikes. This location has a good amount of machines but the pay out is HORRENDOUS. The claw barely grips. Usually i can win at least 4-5 plushes at the hayward location with about 50 bucks. Lol here? ONE for $120. Some of the machines are set in a way where the claws are limited in movement here. They do not go all the way back so you can't even move the claw where it needs to go. Each play is expensive so i at least expect it to be (kinda) fair play. I felt like i got scammed after my visit. Only pro is that they have a good amount of kind employees walking around to help if needed. The staff helped reset the plush 5-6 times due to it moving out of the claw's limited range. Sorry Hayward Round 1, I shouldn't have strayed read more

Scam but fun, the claw machines are basically impossible to win with skill, you kinda just have to wait until the machine grabs it for you due to pay out. Though it's very fun. The bowling is cheap and the arcade games are a steal with the 10 dollars for 90 mins unlimited plays. They are still renovating the place so much more to come! read more

This place is a mess. It's dirty, and the security setup makes no sense LOL. There's a guard at the Target entrance but not the mall one? Okayyyy???? ALSO don't trust the hours. They say they're open until 2 AM, but they stop selling game credits and food at 12. So what's the point? Staff wasn't exactly friendly when we asked about it either. Won't be back! read more

wow I really enjoy an applaud the arcade revival in SF...there are so many arcades popping up...this is a new one...apparently, it's a chain because I saw the website after I visited for the first time...I walked by last year and came back...he said it's been 5 months...it has plushies in crawl cases...that seem impossible...maybe if u sold the plushies...some of them...the arcade has games that are new and original...all new...Japanese style arcade...really big building at Stonestown galleria mall...it's for all ages and all kinds of people that like arcades...there is one game that looks like slots...Las Vegas style...so many games to try that I would have to go back and play again...bowling...billiards...food...a big arcade with so much...near Target...hard to access...open till 2am everyday...even when the mall doors are closed early on Sunday...fun driving game simulator...I would go back...but I am getting old and tired... read more

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Grand opening today with plenty of new machines! The entrance is inside the parking lot where Nordstrom was. They have bowling billards arcade games. It was crowded but fun! Upstairs level isn't opened yet so only one level so far! Can't wait to be back tomorrow! The addiction is real read more

With $50 of credits we won 3 plushies and enough tickets on arcade games for a handful of candy. A great evening of fun with plenty of variety in games - the only one I really wanted but didn't see was pinball. The floor space is about 50/50 claw machines and arcade games (with a larger area dedicated to billiards and bowling), but some of the arcade games are tucked behind the escalators so it feels like there's more claw machines. I don't understand why people are saying the claw machines are rigged because most have one prize placed you can aim the claw at without obstructions - makes it pretty cut and dry skill. Usually after a couple tries and figuring out the particulars of the claw and weight of the prize, you can get it. Some machines even have tips posted for how to win the item. Some items aren't shaped ideally for being grabbed, so steer clear of those machines - you can tell which ones are easier to get based on what you see people walking around with. read more

Round1 - With our winnings on the security cam - Arcades Near Me - San Francisco, California

I had been eagerly awaiting the grand opening of Round 1 at Stonestown for years, so I made sure to visit on their first day. While there were definitely some exciting aspects, my overall experience left me with mixed feelings. First, let's talk logistics: The only entrance currently available is from the parking level, as the second-floor entrance is temporarily closed. This was a minor inconvenience but worth mentioning for anyone planning to visit. Walking in, it was clear that the grand opening had drawn a huge crowd, and the energy was palpable. People were excited, and there was a great buzz in the air with everyone enjoying the various games and activities. However, the venue itself is noticeably smaller--about two-thirds the size of other Bay Area Round 1 locations, like Concord and San Jose. Despite the smaller footprint, they've packed in all the usual attractions: bowling alleys, party rooms, karaoke booths, and a solid selection of arcade games. The variety was impressive, from classic American arcade games to Japanese rhythm games and crane machines. The prize redemption area also had a well-curated selection of items, which I appreciated. One of the standout perks is that they're open until 2 AM, even after the rest of Stonestown Mall closes. This late-night option is a big plus, especially in an area where there aren't many late-night activities, and I can see this drawing in a lot of customers looking for something to do after hours. Another surprise was the food area, which offers both American and Japanese items. This is the first Round 1 I've seen serving takoyaki and Japanese ramen, which is a nice touch for fans of Japanese cuisine. Now, for the downsides. The crowd was expected, but the long line to get or renew a game card was frustrating. They had an attendant filling out forms to try to streamline the process, but communication was an issue. I was told by one attendant that I could renew my game card from the San Jose location here, but when I got to the counter, the manager said otherwise. While I understand that grand openings can be chaotic, the manager's attitude left a bad taste. He was brief and stoic in his responses--maybe just overwhelmed by the opening day rush, but it felt dismissive. It wasn't the warm, enthusiastic service you'd hope for on a grand opening day. Unfortunately, that wasn't the only hiccup. When I finally got to the cashier to load money onto my game card, my form paper had $50 marked, but when I checked my receipt, I saw I'd been charged $110. Essentially, I'd been upsold without realizing it. Given the long lines, I didn't want to go back and deal with the hassle of fixing it, but it was disappointing. I didn't mind spending the extra money, but it was more the principle--and the lack of attention to detail--that bothered me. It left me questioning the training and communication between staff members. Overall, I'd definitely return to Round 1, but probably not as often as I originally thought I would. I understand that grand openings can be chaotic, and I'm willing to give them some slack for that. However, between the inconsistent service and the upsell incident, my first impression as a customer could have been better. Hopefully, with time, they'll iron out these issues and improve the overall experience. read more

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Honestly. A nice arcade. Unfortunately, the entire venue smells like piss and urinal cakes. I assume this is because it was built underground but I'm not exaggerating, the whole place smells like an airport bathroom. read more

I was walking out at 12 and some security guard with I believe corn rows he looked like gelo ball said me and my friends look like we go to "diddy parties" this is actually unbelievably inappropriate he should be fired I don't fully remember if he had corn rows but if you search gelo ball you will know which security guard it is please do something about it. This is actually unbelievably disgusting thing to say and very unprofessional do better ambiance though was very nice the guy at the food place was working very hard and very kind. read more

I had to satisfy my curiosity about this place. Yes, it's been here awhile, but I haven't actually had time to visit. So, today my family and I stepped in to see what goes on in here. I thought it was just a bowling alley. But, one step inside the door, and we were greeted with flashing lights and arcade noises. I can see the draw of the place. It is very well kept up, clean, etc. The bowling alley looks really nice with big screen TVs in front of each alley. I don't know if that would be a distraction, especially if a 49er game is on. lol But, it has burgers, hot dogs, etc. And I was blown away with 99 cent ice cream. Now, where in SF can you get a scoop of ice cream for that price. I am there. It looks like a great place for a kids (or adult party as they do have a bar) party. It's worth a visit!!! Fun times for the kids and adults. read more

When Round 1 showed up at Stonestown it was amazing. Fair ticket prices, claw machine prices, and arcade prices. You could get some really nice stuff from the prize area for your tickets. As of 4/21 that changed. They doubled the prices of tickets for redemption. Something that cost 500 tickets now costs 1000+. If you were saving up for a big prize like 10000, it is now 20000. It went from fun to a rip off. Very disappointed. Round 1 was a great reason to start going to Stonestown again. Now, not so much. Way to ruin a great thing in such a short time. read more

Bad customer service and at one of the manager that wearing a black stripe long sleeve shirt accusing at vaping inside when i just and the vape to my partner and start calling on her headset about us and we have kids common sense maybe this lady dont have kids at all that she dont have common sense that while were gonna vape when theres kids around 11/22/25 6:40 pm read more

One star is generous. Pros The games were fun and our 6 year old enjoyed the claw games. Cons The food and bar service was TERRIBLE. We waited an hour (have receipts to prove it) for pizza and dry chicken tenders. They sold out of burgers... so tenders it is. The bar experience was also comical. A "manager" checking IDs and tapping on their POS (don't know what he was tapping as he wasn't helping anyone at the time of the quick tapping) and one bartender staffed the bar with a line of 30 people deep. When it was our turn I provided feedback (admittedly harsh, but I was not aggressive or cursed) to the manager. He said "if I give him more attitude he would have my family thrown out". This after paying 70+ bucks on a reloaded game card. What a tiny clown. Games are fun but not a place to eat or drink... or provide feedback (I guess). read more

It seemed clean and efficient, kids had a blast with bowling and the arcade. Everything was reasonably priced.

Claw machine wise. When we came here when they first opened it was great. As of recently we've noticed that the pay out grabs have gotten much higher. We spent over $150 on one machine and still didn't get it. Makes me wonder if it even has a payout grab. We really wanted the plushie too. It was a sad day for us. read more

When Stonestown location first opened it was so much fun. Fair claw machine payout. And we always had a great time with a few prizes in our hands coming home. When we came back again these couple weeks, the payout rate and the claw strength were obviously very different and have been set to be more difficult. You will have to play many more times and MAYBE you could get 1 or 2 plushies after spending $110. Not worth going anymore. Also heard they might increase the price again?? Seriously? read more

I came here with my son and he was sitting down eating his pretzel from the mall while I was in line ordering food. Worker approached him and they told him he can't eat his pretzels even though he told them I was in line ordering food and drinks. I understand no outside food but come on, it's a pretzel. I'm buying food from you and spent over $100 for the arcade and he can't eat a pretzel read more

This review is based solely on the experience of trying to organize a class party. I have tried over the course of the last month to literally give them my money to book a time for a 6th grade class party and they are not capable. I have spoken to at least 4 different people on the phone, been told I have to schedule a time to come in and book with a manager (what century are we living in!), I have emailed twice per their request and received no response, I even called their corporate office to complain-spoiler alert, they neither cared nor could help. I'm not sure what kind of back of the house operation they are running, but if you want to book an event here, good luck! I finally gave up. I really hope they figure it out because San Francisco is really lacking in experiences like this where kids, especially older ones, can gather and have fun. read more

Tayjon at the food station needs a raise. The line was constantly long and he was cranking out orders and making food all alone. Please staff another person on a busy Friday night because that is too much for one person. He was very kind and collected under all that stress. Shoutout to all the service workers, I know it's hard out here. PS, don't skip the tip option! read more