Round1 was quite underwhelming. You walk in through the sliding glass doors and it's super loud and kind of bright. There are a number of arcade games but then you walk about 40 to 50 feet, and all you see are claw machines. Claw machines lit up with bright white fluorescent lights take up more than half of the open floorspace. It appears there aren't nearly as many arcade games for playing and some were already out of service. All three air hockey tables were out of service and the paddles weren't in sight. When I asked a staff member about the air hockey tables, he said they only had one puck available and one machine should be working. After he went to survey the situation, he came back and said the puck must be gone. They have ordered more pucks but they haven't arrived yet. For opening just a little over a month ago, the place is grossly dirty. They have not cleaned the machines they rented. There's very old gum stuck to one of the machines, dust and clumps of dust balls lining some of the machines, old dried spills on the floorboard on some, and even a plastic bag stuck at the top of the Fast and Furious arcade machine. The walls as you enter either the Women's or Men's restrooms have peeled paint and chipped Sheetrock. The mirrors in the Women's restroom is nasty with a poor cleaning job of swirls of white smears. The bowling alley area decor and vibe is really boring and sterile. Same for the dining area. There is a full bar so that's a plus. Their food offerings look decent and the prices of the items are reasonable. Based on the menus, there's a variety of items available including pizzas, chicken wings, burgers, and Japanese food like gyoza and ramen. They also have Icees! As a kid I loved when I could get an Icee! I didn't have any of the food or beverages so I can't comment on them. There was a small ticket and prize redemption area which likely will have a high shrink rate given that there were many bins of candies and small toys for the picking to redeem with 10 tickets. Security guards were not present. With alcohol being served and a place that will attract teenage and college aged people, I would have expected to see security walking around. There were young staff members scattered about, replenishing prizes and fixing arcade machines but no one that looked like management or security. Nothing about this place makes me want to come back. I hope my child never asks me to return. However, I know there will be a future trip because I paid $2 to load a card and we still have money on the card to spend. Paying $2 for each card was an odd fee for what we know will be expensive games anyways. read more

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Round 1 Stonestown is officially here!! Soft opening tomorrow, 11/9/24, but Friends and Family were invited today for a sneak peek. Location is spacious and workers are all super excited and friendly! Ethan was so welcoming and greeted everyone at the door today, I loved his energy and excitement. Lots of workers were around to help with the machines and bowling area today, I even got to meet their AGM. This is the PERFECT location for parties and group gatherings. Best of all, it's right in our backyard w/ plenty of parking (both outdoors and in the covered garage) and the pizza here is not bad either. So nice to be able to dine and play all in one area at the same time. :) Be sure to stop by and check out this Round 1 before word gets out that they're open. This is going to be a popular hangout not only for kids but also adults! Thank you Round 1 for opening up in SF! read more

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Absolutely terrible experience at round1. Go outside of SF for your bowling and arcade fun times. This place literally stinks like farts or sewage and the employees had no idea why. We wanted to leave after the first 10 min it smelled so bad but didnt want to waste 55$. The music was broken for the entire place so the bowling had no music just big screens of minor league football. The bowling balls were awful ( couldn't fit fingers in any of the holes, no matter what weight ball you had), the lanes were very wide and had comfy seating and the line for the bar was so long we couldn't order or else we would have wasted our hour. The kiosk has an "order food and drink " button but then its not available- maybe due to lack of staff/ servers. I DO NOT recommend spending money here, what a crying shame because SF needs something like this and the neighborhood/ rest of the mall is so awesome. You would think this would be great addition to the mall but its just horrible, they didn't get the details right. Smh read more

So many claw machines. I don't have kids so I didn't realize how popular claw machines have gotten! Mini, Medium, Big - all sizes of claw machines! And they all look rigged. The stuffies are way too heavy for the claws, but they're still really popular to play. The bowling alley had about 8-9 lanes. There's also billiards and party rooms that also have karaoke. I can see this being really popular for under 13 year-olds. The bar was dinky and not impressive. I didn't hear until after that Round1 is popular for its $0.99 ice cream so I will be back to check that out. I'm glad something has taken over the basement of Nordstrom's. The entrance is awkwardly only in the back near the parking lot right now, but they should be opening the main entrance in the mall soon. read more

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Super fun arcade in SF. This is the first round 1 that I've ever been to, and I've gone back on multiple occasions for different celebrations and times to hang out with friends. They have a variety of different claw machines, arcade games, bowling, and karaoke rooms. When we came on a weekday night, we have to wait about an hour for the bowling which wasn't bad. The pins are attached to some string to help with set up, so the feel and the physics aren't like traditional bowling alleys. The plushies are so cute, and this place seems a little better maintained than other round 1s throughout the Bay Area. I wish the UFO claw had more variety in the plushies. There were also still a few machines that were broken when I went. You can ask a staff member to reset the claw machine to reposition the plushie too! Most people have been really nice. I also always play DDR when I come. In order to access the harder levels, you need to get an additional card ($6/card, which you can use again in future visits), to save your status and skill level. Kind of inconvenient, especially if you don't play that frequently! read more

Came here for grand opening really really cool event and arcade, bowling area and food court I feel like what made this event very special is that it has everything such as an arcade mini games to win plushy The people here were really really friendly on opening day you were able to win a T-shirt, which they were giving out read more

Round1 - Arcades Near Me - San Francisco, California

There's a lot to do here, from bowling and claw machines (the grabby games where you try to win a prize!) to a variety of arcade games. They even offer food and drinks, which was a nice surprise when I visited. I ordered a Moscow Mule for just $3.99--such a good deal. I did try my luck at the claw games but didn't win any prizes, so be prepared to spend a fair amount if you're hoping to walk away with something. It's also really convenient that it's located right inside Stonestown Mall, making it an easy spot to stop by after shopping. Overall, a fun and lively place to hang out with friends or family. read more

Round1 - Moscow Mule (instagram: wooneats) - Arcades Near Me - San Francisco, California

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I love Round 1, there so much activations here! Bowling, Pool, Arcade, and Claw Machines. This is a good spot if you want to watch a game while playing pool. It's pretty quiet on the weekdays. Downside: I think their staff need a little bit more training. Their are times where i'm waiting in line, 1 staff is managing the guest counter while 3 other staff are just yapping away lol. I also noticed a significant decline in their Claw Machine staff. Normally there is always 2-3 staff members walking around assisting people but I've noticed only 1 staff member during my last visit. read more

I'm glad a Round1 opened in SF instead of having to commute to SJ or Fremont. Came here on a Sunday afternoon at around 1:30pm ish. Very crowded already, some aisles you have to literally walk sideways and squeeze by people. But to be expected since this place just opened and the hype is still big at the moment. Didn't spend too much time at the claw machines this time around since it was too crowded. Managed to win a small plush keychain in 2 tries. It felt like the large claw machines' grip strength was super weak compared to other claw machines at other Round1s. Didn't get a chance to spend too long at the large claw machines. Line to purchase and refill game cards at the counter was very very long. Didn't try the food this time around. Bowling alleys were not busy at the time we went. Didn't check pool tables or karaoke/party rooms. I suggest waiting another few weeks when the hype dies down before you visit, or go during the middle of the day during the weekday. read more

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Came with four kids to spend a gifted card with a LOT of credits. Loved the variety of arcade games though not thrilled with how many straight-up token mining games there were. Highlights were the Icee game, very affordable skeeball, team car and motorcycle race games. Also noticed the games are generally time limited, so you can win but still have to pay more to get to the next level. We had a good time and the person in the prize room was super patient with the kids as they figured out what treasures they could afford. read more

This review is for the party hosting experience only. And that experience was a joke!!!!! Want to throw a party here? try a different place. I just booked a party room for my daughter's birthday and worse and inconsistent service ever. Not sure if its management, hiring, or training thats bad... but end result is the experience is horrible for whoever is hosting a party. Service is lacking in every department except for the staff at the party/group desk. Even that is a gamble because the good staff's shift would end and the horrible staff takes over. Bar staff will tell you to order shots or beer only, they don't have time to make anything else even though there's literally nobody at the bar. Also, you will more than likely have to refill your own pitchers of soda because nobody will check on your party unless they are delivering food. Nobody will help keep the room clean either and you know what? You better tell your guests to not throw any plates or cups away... because you will not be able to get more. You will have to negotiate with the kitchen staff to get more paper plates, napkins, and paper cups and ultimately get shot down. I ended up running next door to Target to buy my own plates, napkins, utensils, and cups because I dont have time to argue for them in the middle of the party. They tell you they will provide what you need for the party when you're booking it. During the party, if you say you have 20 kids, you will only get 20 cups, 20 plates, etc... they will not give you any more regardless how much you are spending there. The staff in the kitchen and the bar is 99% useless. They work like they dont give a damn about their job and will do minimum work. Every time you need something, you will have to run out to the counter. Bottom line is this place does not care about your party. The caring stopped once your party starts. You're off on your own. I repeat... worst experience ever!!! I cant rant over and over because that's how bad our experience was. Any way... good luck! read more

I spent $22 but didn't win anything on the claw machine. I really want to win the big panda but I don't think it's possible to grab the yellow pillow. I see others winning by grabbing the actual stuffed animal in other machines. I feel cheated and wasted my money on nothing like gambling. read more

First time here at Round1. It's a good size arcade. I wish there was more playing arcade games. There's sooooooo many claw machines and less games. I didn't get to try their food or bowling area, I'll for sure come back next time since it's still a cool hangout spot with friends/family. Park in the stonestown 1st floor parking garage. read more

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Ramen was okay but the alcoholic bar was closed and on top of that the imported drinks were expensive. I wouldn't mind paying expensive just needs to be a little bit higher quality. Bowling was decently nice though the place was mostly dead I was expecting more people. At least the asian guy at the counter (this was at night) was nice to us however. Also someone was doing cocaine in the bathroom. Kinda surprised someone brought in cocaine considering there was security for this place... read more

Round1 - Arcades Near Me - San Francisco, California

I came here on a Sunday night and most of the claw machines didn't have any toys out. It was disappointing and it seemed like they were understaffed I couldn't find anyone to help. But if you come during the day the experience is better. read more

Took my kids here and we had a blast! We were here mostly for the claw machines but got a chance to play some games in the arcade. The food is pretty reasonably priced but the claw machines do get pretty pricey. The quality of the stuffies and really good and emulate the claw machines in Japan. We've been multiple times since the first time and have always come away with huge bags of prizes. Hoping to try the bowling or pool one of these times. Would pick this over Dave and busters. read more

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This place has so much potential as a night spot if only they were properly staffed. Went on a Saturday night and the place was packed but there was no one behind the food nor the bar. Customers were waiting in line waiting for a staff to show up but to no avail. Eventually they had someone at the food but this guy was under too much pressure. There were groups celebrating in the karaoke that wanted to get drunk but no booze was available. I can't imagine the loss of revenues. Y'all need to staff up on the weekend. read more

Fun games , lots of cute stuff animals! The payout here can be difficult compared to other round ones. I remembered each game was 10 credits , but here is 14 credits to play for the big stuff animals. I wish they lower the credits because it's addicting and I wasted lots of money here ! Fun though :) read more

Round1 - Rilakkuma - Arcades Near Me - San Francisco, California

This place is a scam of course. LOL but who wouldn't be sucked in by cute stuffies and bright lights. Pure luck to win things. But usually we always end up with something. We love this place because its convenient for us. Service is hit or miss, MOSTLY at night, when its SUPER busy. Understandable I guess. But they're fairly nice when asked to grab things or when there's a machine that is really unlikely that you can grab anything, they do fluff it for you. My one gripe is....they need to really hire folks to clean ASAP. This place is fairly new but why is it so DIRTY!!! We've been okay, but the last weekend we went with our kids, both kids, my husband AND mother in law are like grossly sick. The arcade area is where you really see how dirty things are, especially near the basketball games. 50/50 blame, since the customers are also the cause of the grossness. BLEH. but my husband is addicted. so I guess we'll be back regardless. oh and we tried to order food around noon, and apparently they can get backed up so you can't order anything at all. Like WUT. but fine, we just left to go find food in the mall. MUCH BETTER option anyways. read more

Bright, clean ADA accessible, friendly workers, lots to do for all ages. Food, drinks, and lots of fun for all. read more

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Pros: - lots of winnable crane games with rotating prizes - option to bowl, game, eat (karaoke and billiards too? Haven't tried) - not as grimey as d&b, fairly clean (I'd say it's still kinda new tho) - Staff is super friendly every time Cons: - food is mid - can't reserve bowling lanes in advance - arcade not as vast as d&b - party package is far too expensive (see pics for price per person) also can't book online or over the phone, must go in-person. Overall, it's a fun place to hangout for maybe an hour if you're not eating or bowling. read more

Round1 - Party packages - Arcades Near Me - San Francisco, California

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So happy this location opened up in S.F.! I've heard so many good things about Round 1. This place is so fun with numerous claw machine, arcade games, bowling and food court! You'll need to purchase a game card in order to play the claw machines and arcade games. You can purchase a Regular card from the vending machine at the front or go to the guest services in the back. The benefit of going to the guest services is you could buy the Club / Digital Club card that gets you more credits as you purchase higher value credits. I guess it really depends how often you'd come back to play, so it would make sense to just load your card more to get the bonus credits and it'll also be cheaper per play for the machines. Plenty of parking "behind" the mall in the parking structure / target. read more

Found out this just opened up and I love claw machines! The place was big and layout of where everything was placed was easy to access. We 1st checked out the bar, the mix drinks barely had any alcohol content, I used to be a bartender, and the guy shortcut all my drinks. They had plenty of things you can do, from pool tables, bowling, karaoke, games, claw machines. The pricing seem a bit on the higher end but that's expected. Won a few stuff animals but some machines was a lot harder to grip the stuff animals at all because of the weight or structure, but is possible I guess if you put more money in haha...never give up right? Not bad spot to go given they just opened not long go read more

Round1 - Our winnings - Arcades Near Me - San Francisco, California

Round1 feels like if Dave and Busters had a kid with a bowling alley along with a pool hall and a bar . Round1 also feels as if suburbia has landed in the basement of the old Nordstroms in San Francisco's Stonestown. Round1 caters to everybody from adults , families , groups , individuals, and university students to have fun .There are arcades and plenty of games to be played here with prizes. There is also my favorite addition to the Stonestown mall which is a bar with alcohol and drink specials ( sign says open till 2am). The sports bar atmosphere at Rounds1 finally brings a bar with alcohol to Stonestown. This place will be utilized for birthday parties , family gatherings , friend gatherings, team building , sport watching events , field trip, etc. Then there is food available . I had the karaage bowl and chashu bowl. The karaage chicken was crispy and had a good savory flavor with rice in a bowl. The chashu pork was soft and had a descent flavor with rice in a bowl. The rice bowls were okay and weren't going to win any prizes when it comes to food . The food here had more of an amusement park / museum and tourist trap food vibe without the high prices on some items like the price of ice cream which is 99 cents ( the ice cream was too sweet for me). Plan a visit and try to win and collect some prizes. My new place to go Round1 for some fun. Go to Stonestown in San Francisco for a drink at Round1 on an Autumn Stroll Grab a karage rice bowl play some games then go to the lanes and watch pins fall while you bowl read more

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There's a ton of claw machines and the prizes are all super cute and good quality! We spent $56 and got two large sized cats. We got the two prices within the first $25 and couldn't get anything at the end. At other round 1s they help a little more on placement if they see you struggling. Otherwise it feels fun for once in a while indoor activity. read more

Pros: Great arcade, fun place to bring friends, entertaining place to bowl and do karaoke. Cons: Customer Service, understaffed, and nobody seems to be attentive to the customers. read more

Horrible management, was told by a worker that the claw strength wasn't appropriate for one of the toys in the claw machine, stepped away for the next person to try and they won, much to my kids disappointment. Mind you, STAFF, told me this. Why have toys that you can't actually win unless it's payout? To make this worse, we come back 30 minutes to the same machine, where 3 more of these impossible to grab plushies are placed. I asked a worker nicely to reposition and he opted to place all 3 of the plushies in the back and said it's not supposed to be available at this time...total BS. Did this right in front of my kids who tried 25-30 times to get the plush. Management did nothing. Not a skill issue, straight scam. I've spent so much money here and rest assured, I'm done with round1 for good. Customer service is non-existent. read more

My kids love round 1! We got so many plushies from here. It is very expensive though and will take a lot of tries to get the plushies that you want. I've spent almost $1,000 here for my kids They also have bowling which i did with my kids and husband that was pretty fun. Food here is pretty nice and cheap too. The plushies here are the cutest! Just wish it was a little cheaper. read more

Round1 - Arcades Near Me - San Francisco, California

This is by far one of the better round1s I've been too! The set up was done beautifully, there are a TON of claw machine for cute stuff animals. There's also a good amount for anime figures. There's a bar, a small food court, bowling alley and so many other arcade games. It was super crowded this past weekend since it was the grand opening. But there was also a good amount of refill machines so we didn't have to wait in line to refill which they were giving out some freebies depending how much you refill. read more

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We went into Round 1 mostly to check out the bowling alley but once you go down the stairs(escalators closed) near where Wetzel Pretzels is located, you are overwhelmed by the size of the place and bright flashing lights and noise. I found shelter in the bathroom from all the stimulation. There's a ton of money sucking machines with kids trying to win and parents willingly toss hard earned cash away for them. Only saw a couple of people who had stuffed animals in hand. The bowling alley looks nice. Of course, it's brand new. Prices look high. There's a bar near the bowling alley. The food court wasn't too busy in the afternoon when we visited on a weekday. I saw a sign that an ice cream cone sells for 99 cents. There are rooms you can rent for group events. It's an OK place. Not sure I'd spend a huge amount of time here though. read more

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This review is lor the food counter. Waited in line for about half and hour and another 45 minutes to get the food. 45 minutes for fries and nachos is unacceptable. Waited so long my game card expired. Never coming back again. read more

This is a rating purely for food.. do not come here for food. The games are ok but I noticed many games were inoperable or empty. Definitely not ready for customers! We were enticed to get some Japanese food shown in all the ads nearby... I wasn't expecting much but was hoping to get some edible food at 9pm. I was extremely dismayed that none of the Japanese food items were available. Ok, so I'll order a burger and a few wings... it took OVER 40 minutes to get what was the saddest looking burger and COLD chicken wings. Some places go downhill after opening. This place has a huge uphill battle right from the start. read more

Round1 - Dirty unkept tables - Arcades Near Me - San Francisco, California

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To be fair, I get that they just opened so they still need to work out the kinks. This review is simply for our food experience there last night. The kiosks were not working and there was only 1 cashier working on a busy Sat night. As a result, the line was extremely long. I watched the staff prepare food in the open kitchen and it looked rough back there. I crossed my fingers hoping our food was going to come out at least alright. I ordered the Double Japanese Teriyaki Burger. It was probably the saddest excuse for a burger i've had in my life. Photo attached to prove it. The bun was terribly soaked in oil with two small beef patties & onion slapped in between those soggy buns. It was missing the lettuce entirely. Please save yourself some cash and go somewhere else. Management needs to get back there and do some real quality control. Food and bar at Dave & Busters is WAY better. read more

Round1 - Burgers don't look nothing like the menu LOL - Arcades Near Me - San Francisco, California

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Just came back from taking my kids here for the first time...and last time, for sure.We arrived with excitement and got playing cards ($6 fee!) and wanted to bowl only to be told there is 13 people ahead of us and the lanes are fully booked. How is that even possible?You have only been open for less than two hours?The kids went through their cards real fast because the credits for each game is extremely expensive so we decided to get something to eat.Tried to order a combo of chicken tenders with fries only to be told they're out of fries.How about a slice of salami pizza , sorry we don't have salami.Ok how about a teriyaki burger ?sorry we are out of beef.Ok how about ice cream ?Yup, they were out of ice cream.No lids for the drinks, no napkins, over 30 minutes of waiting for your food which was extremely subpar and the people behind us got their food first.$120 on three playing cards later and upon cashing in your tickets , you have to wait in line to have them redeemed and the person behind the card counter has to go back and forth and then you have to get back in line so they can scan your prizes from a catalog...they came away with tokens probably worth a quarter after spending over $100 Turns out three bowling lanes were out of service as well as one of the kiosks machine for your playing cards to be loaded or to find out the balance etc etc. Dear Management, you are incompetent at your job in running this place with over worked and under staffed employees, broken machines and horrible food and expensive games to top it all off.I understand it's a holiday but you are ill prepared dealing with large crowds.I will take my hard earned money somewhere else with my kids read more

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Me and my boyfriend only went for the games. 50 bucks gets you 300 credits. The big stuffed animal claw machines are 14 credits each play. He played a Naruto game that was 18 credits but it does give you emblems that you keep and use. Overall not a bad experience. The prize area had cheap items Too with candy as low as 1 ticket. If you love claw machines this is a good place to go read more

Round1 - I won this on a 14 credit game first try ( after attempting the claw machine next to it 3 times) - Arcades Near Me - San Francisco, California

Round one is really fun! A little crowded sometimes but really fun activity. The food isn't that enticing for me but it's still good when you're really hungry. The claw machines are great and no issues usually sometime 1-2 aren't working but other than that everything else is great! read more

Round1 - Arcades Near Me - San Francisco, California

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ice cream is good and cheap. Claw game machines have good anime characters, some have sexy girls which are cool to have. Service is ok... a lot of employees look very tired and sleepy, be nice to them, they deal with a lot of children. remember to apply for the digital club membership to save money on points read more

Round1 - Arcades Near Me - San Francisco, California

The staff here is nonexistent. We paid for bowling and had issue from the start with the pins not setting. We hit their service button and nothing happened for almost 10 minutes. We then walked all the way over to the desk on the other side of the building and informed them of the repeated problem. Finally a service person strolls over at the speed of a snail. 10 minutes of "service" later and nothing. Mind you our hour long clock continued to run after we pressed the service button a there was no time refund. This bowling alley is a joke and these employees are eternally useless.... Zero purpose to anything they do. Never again! read more

I recently visited the skating area at Round One Stonestown and had a very upsetting experience with an employee named Grace. Her behavior was unprofessional and felt racially biased. The posted policy says one drink per hour, but I saw her serve other customers additional drinks within that same hour -- while enforcing the rule strictly with me. That kind of inconsistency and selective enforcement is unacceptable. On top of that, her attitude toward me was rude and dismissive. This was honestly one of the worst customer service experiences I've had. I hope management looks into this issue seriously and provides better training, because no one should be treated differently based on who they are. read more

Omg forget about Dave and Busters! Hello Round 1! New addition to Stonetown mall. Located next to the Target. This place is probably the largest arcade in California. Not only do they have every arcade game imaginable but they also have this giant section in the back for bowling. Great food selection. Finally more than just pizza and wings. They serve boas, ramen and some sushi rolls! They also have a full bar but kind of limited liquor from what I saw but still cool. This is a great place for the whole family to enjoy and the prizes are legit!! Can't wait to throw a few birthday parties here :) **Warning!!! If you're addicted to claw machines and don't know how to stop then don't come here. They will take all your money. They have the best prizes!!! ** read more