When Stonestown location first opened it was so much fun. Fair claw machine payout. And we always had a great time with a few prizes in our hands coming home. When we came back again these couple weeks, the payout rate and the claw strength were obviously very different and have been set to be more difficult. You will have to play many more times and MAYBE you could get 1 or 2 plushies after spending $110. Not worth going anymore. Also heard they might increase the price again?? Seriously? read more

I came here with my son and he was sitting down eating his pretzel from the mall while I was in line ordering food. Worker approached him and they told him he can't eat his pretzels even though he told them I was in line ordering food and drinks. I understand no outside food but come on, it's a pretzel. I'm buying food from you and spent over $100 for the arcade and he can't eat a pretzel read more

This review is based solely on the experience of trying to organize a class party. I have tried over the course of the last month to literally give them my money to book a time for a 6th grade class party and they are not capable. I have spoken to at least 4 different people on the phone, been told I have to schedule a time to come in and book with a manager (what century are we living in!), I have emailed twice per their request and received no response, I even called their corporate office to complain-spoiler alert, they neither cared nor could help. I'm not sure what kind of back of the house operation they are running, but if you want to book an event here, good luck! I finally gave up. I really hope they figure it out because San Francisco is really lacking in experiences like this where kids, especially older ones, can gather and have fun. read more

STAY AWAY from the food; POOR FOOD HANDLING practices. When you 'pick up' your hot food, there's drama, major attitude from the employees. By 5 o'clock they had run out of fries. The pizza is 'not' real pizza. And they purposely doused our wings with so much salt, it was obvious someone was trying to convey something. I mean it was downright mean. Alcohol drinks made by someone on their first job. Ice cream scooped and presented by same person handling money. The experience here at Stonestown is to be avoided. The following day I woke up with a nasty kink in my throat which I believe was due to someone sick coughing into my food. All the lights and games are exciting for the kids; but that's it. You try this place once; attempt to eat here- I guarantee you're not coming back. read more

Tayjon at the food station needs a raise. The line was constantly long and he was cranking out orders and making food all alone. Please staff another person on a busy Friday night because that is too much for one person. He was very kind and collected under all that stress. Shoutout to all the service workers, I know it's hard out here. PS, don't skip the tip option! read more

bad experience about the bar, stuff really bad with customer service, never going back

I was so excited when this Round1 opened. My kids love it and there is so much to do between the bowling, the claw machines and all the ticket games. The ice cream is a big hit. It is always a fun family outing. The staff is super nice and helpful with the claw machines. I highly recommend. read more

Customer service is beyond awful, ruined our entire experience. We visited for the first time the day after Christmas, and were excited to have a fun family excursion. We ended up purchasing a $120 pack for 777 credits for our 2 kids. We wanted them to be able to run around on their own so asked ahead of purchasing if they'd be able to split the credits into 2 cards. The clerk said yes, no problem. We even did the math and said - "so each card will have about 388 credits?" - he confirmed. We purchased the credits and went along our way, only to find out that each card only had about 300 credits. We went back to ask them to adjust them, they pulled in the "supervisor" and they offered no apology, no refund, no accountability. We felt ripped off and frustrated. They even tried to blame us for having used the cards - because if we hadn't used them, they could have adjusted it (but how could we have known?). It was a tough situation to be in with our kids. We were baffled by their inflexibility. I called to file a ticket (#919495) with their corporate office as well, I recommend it for anyone who has a bad experience - their phone support team was awesome 855-772-6636. Hopefully someone looks into this location there are an abundance of bad reviews re: service among many other things. Such a shame because we were so excited to have this open near us. read more

Had lots of fun with the kiddos... so many games for the kids and some adults. But adults have their bar to drink at so that coo.

I am a 47 year old man and went there with coworkers after a business dinner and was denied entry due to one of us having a legal nicotine vap in his pocket with no intent of using while indoors. Ridiculous treatment by security. The emporium was more than happy to allow us entry and spend our total entertainment per diem of $1000. I understand safety but all through the mall it tells you to come by after shopping or dinner for a good time. That was a joke. Treated horribly! read more

Extremely overpriced shit hole Horrible customer service , out of everything even SODA. Very unorganized staff and undercooked food. The snack bar manager has a horrible attitude very unpleasant and unprofessional, clearly does not to know how to do his job. read more

Round 1 just open their doors for grandopening today. There are alot of cute plushies and toys. Took me 1 hour to get 8 plushie total. Line wasn't bad. Need to try their food next time and see . read more

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Eagerly I wanted to come here. I brought my kid here for her birthday 11/1/2010 The security at the door one of them a Indian or latino appearing man with grey hair had wand my 14yr old daughter down which I thought was weird and inappropriate. He wand the front and back of her only. I was wand down by a African American security who was super professional and ask how old my he kids I had with me and I let him know the age and he stated it was ok and they were okay to walk in. The other security on the other hand singled out my daughter only and wand her down with the metal detector. Someone needs to look into him because it made us uncomfortable. Due to it being my daughter's birthday we entered anyway. Aside from that everything else was fine, but that situation lingers now and was weird and odd. You can check the cameras. The African American Security guards were extremely polite and nice. read more

TLDR: DO NOT order the pizza or any of the hot food. Pizza was RAW DOUGH and the chicken kaarage had a hint of pink. Sent it back -- 2nd try was STILL UNCOOKED dough and questionable chicken kaarage. Do not risk it or just look really really closely at what you're eating to make sure that it's COOKED. My friends and I went on Saturday evening to bowl. With a group of 6, we planned on bowling for about 2 hours before heading out to eat, except we found out that the prices for a 2 hour game was WAY more expensive than the 1 hour pricing. We assumed it would be the price per lane, aka $37.50 (according to their price chart, which you can find on their website). Except they told us for 2 hours, the total was $270~. It would've been about $45/person versus the 1 hour being a total of ~$70, rounding to about $12/person. No idea how adding an hour would 4x the price. Instead, we opted to do the 1 hour and join the waitlist in the midst of our game. Bowling was fun, can't go wrong with bowling. The lanes are a bit slick so you're not getting the kinds of spins that you might with a typical lane, but it was only a week since grand opening so, I'll give it time to find its footing. But since we had to split up our bowling time, we decided to try out the food while we waited for our 2nd reservation to start. Which would've been nice if we didn't spend close to 30 minutes in line. Wait time is exaserbated by the fact that only 1 register was open. With the food, my friends and I decided on a large pepperoni pizza and the regular chicken kaarage. Granted -- the line was long and I assume they're still figuring out how to work efficiently in the kitchen given the fact that it's still about a week since grand opening (at the time we went) -- the food took about half an hour to get to us. At this point, we're bowling. So 2 of us had to leave the bowling lane and grab our food. Now, I myself did not eat the pizza and chicken because my friends told me DO NOT EAT IT. Do not be fooled by the cheese -- it was sitting on top of uncooked pizza dough. We split open the chicken to see if that was cooked, some of us thought we saw some pink in it. No way we were eating either of those. We talked to an employee that about our food and they said they'll get someone to help. A manager came over and asked us what was happening. We told him that the pizza was cold and uncooked, same with the chicken. He told us that was sorry about that and would bring it over to the kitchen. He came back and told us our order would be ready in about 20 minutes, either our number would be called again or we can head to the pick up area in 20 minutes to get it. Just shy of 20 minutes, the manager came back to us and let us know that our order was ready. 2 of us went to grab it, 1 of them noting that the pizza actually felt hot! Yay, success, hopefully? The bottom crust of the pizza was cooked. I took a bite and was....unsure? The pizza crust was cooked and so was the bottom, but it seemed really cheesy? Like super soft on top. I chalked it up to them putting a ton of cheese on top, but as the rest of our group started taking bites...it became obvious that it was uncooked dough in the middle. I took a napkin and peeled off the cheese on an untouched slice -- lo and behold, UNCOOKED DOUGH. Poked it, pulled it, yup. Uncooked dough. Not cheese like we thought. Sure could have fooled us if we weren't paying attention. Now that the pizza was AGAIN uncooked, now our suspicions were on the chicken. Pulled apart a couple, it hard to tell with the lighting in the bowling area. But the fact that the first batch was not cooked and the pizza was left uncooked TWICE. We were not risking it. ESPECIALLY because it was chicken. At this point, none of us wanted the food. I just wanted a refund. We brought the food back to the ordering area ourselves. The line at this point was starting to wrap around itself, so we couldn't make it to the pick up area, but we saw an employee with a clipboard, figured he could do something about this. I explained to him that our food is not coming out cooked. He says "Well you guys ate like half of it, so I don't what I can do. Let me get my supervisor." ?? We did not eat half, half was UNTOUCHED. The other half was us taking bites to figure out what the hell was going on. Supervisor comes out, I explain to him what's going on. It's our 2nd batch, it's not cooked. He explains to me that the pizza dough wasn't thawed completely and they only realized that when putting it through the oven. As for the chicken, they're only following instructions and they can't open the chicken to check. ????? Are you trying to EXPLAIN to me why you're food is uncooked? Even had the audacity to ask me "What do you want me to do?" I told him I just wanted a refund. He gave it to me but the customer service from the management at this location is horrible. Games, fine. But do not get the food. If you do, better hope it's cooked. read more

8pm when the place closes at 2am and they tell us the bar is closed because they're understaffed? How is there not a single person who can work the bar read more

I visited Round 1 for the first time on MLK Day with my family and my daughter's friend. We spent an hour enjoying the games before heading to the kiosk to order some food. After waiting another hour, we went to the counter to check on the status of our order. To our surprise, not only had they run out of chicken tenders, but no one informed us, or anyone who was there. While the staff was polite, the management was extremely rude when handling the situation- which ended up with us waiting 2 HOURS FOR CHICKEN SANDWICHES!!! Ultimately, we had to request a refund and decided to leave without ordering anything else. The overall experience with management was very disappointing, although the rest of the staff was great. DO NOT GO HERE IF YOU ARE HUNGRY or anticipate a meal. read more

Too expensive! The Bay Area one is their cash grab location compared to their SoCal locations and out of state location. This location was made for rich Bay Area piece of turds. I'd rather go to Dave's and busters. read more

Been to this location quite a few times with friends and least to say this experience we had last night was truly upsetting. We usually go for billards and karaoke; to celebrate Lunar New Year, we decided to do karaoke. We went to the stand and we asked if there was a current wait time for the karaoke rooms. The person at the counter first said "The wait will be 15 minutes". Shortly after, her answer changed and said "The wait will be about 20-30 minutes because we need to clean the room after the last party leaves". We were not worried about the wait and we were able to get ourselves on the waitlist. We got the text that we were on the waitlist at 11:50PM at 12:26 AM, we got 5 texts in a row mentioning the room was ready and that we were able to begin the karaoke session. Upon entering the room, we found that the room was left dirty with cups and glasses from the previous party which was puzzling to us because the worker at the counter said they would "clean up" after them before we headed into the room. No biggie, it was just disappointing that they had told us one thing and didn't follow up with what they had said. Fast forward, the time written on our receipt was 1:38AM and around 1:30Ish, the worker came in told us something that we were unable to hear and basically kicked us out of the room. This was the same worker that helped us out in the front and what they did felt extremely rude to us. Not only did they yell/say something incoherently, they turned on the lights, opened all the doors and started cleaning up the leftover mess from the previous party all while we were still grabbing our things to head out. Not even a mention of "Thank you have a good night!" but rather just an attitude of "Get out, your time is up, we're closing soon, and I need to clean." We might have mistaken the time for something else, like I mentioned, the receipt said 1:38. Overall, the lack of customer service leaves guests unsatisfied with the feeling of being welcome and cared for while using the facilities and as constant customers this was the first experience where it was terribly bad and if we return, we would not want to experience a second time. Another note to mention is that we did come late knowing they were closing at 2. We did have karaoke sessions beforehand where they weren't rude in letting us know our time is up and we're even kind enough to let us finish our last song. Overall, there are a few gears that definitely need to be switched up looking through a customer lens as kicking us out mid song, turning on the lights and not saying a word to us as we leave is unjustifiably rude and inconsiderate. We will be back, but with hopes of a better experience than this one. read more

I recently visited Round 1 with my friend and our two toddlers (21 months old), and it was one of the worst experiences I've ever had. From the moment we walked in, the staff gave us judgmental looks, even though the place was practically empty on a Monday afternoon. My toddler was simply excited by the bright colors and machines, and when she curiously climbed onto a sturdy game, I immediately took her off. Despite this, two young female employees--one Latina and one Black, both around their mid-20s--seemed to be looking for any excuse to kick us out. They hovered around us, making us feel unwelcome as if we were causing trouble, which we absolutely were not. My children are well-behaved, and we always visit without issue, but this time, we were treated with unnecessary hostility. If you have young children, I do not recommend coming here. The staff clearly lacks empathy and professionalism, acting more like the "fun police" rather than employees of a family-friendly establishment. It's disappointing that a place meant for fun would allow such unwelcoming and rude employees to ruin the experience for families. read more

Fantastic time here! These are like friends! Come by- say hello- tell them Johnny sent you... read more

Round1 - Great time! - Arcades Near Me - San Francisco, California

Literally don't go here! Drive to SJ, or drive up north because what a scam! We've visited many Round 1's from the ones in Norcal to the ones out of state and never have we ever been to one that had as horrible a payout as this one. After hearing a Round 1 was opening in our hometown, we were excited to try it. We spent over $100 and did not win much. A lot of the payout claws don't grab at all regardless how much you try. We'd watch other play it so many times and then we would play it many times as well; still nothing. We eventually left deciding it was a lost cause to play here and we'll definitely take out money elsewhere. Staffing also could use more training; I reloaded $110 and she failed to give me the gift that came with it. Seeing that there was a line, I just left since we'd rather spend time actually playing than holding up the line. Overall a super disappointing trip, and a true waste of such a great location. I really hope they work on this because it's in such a prime area and again a total waste that it cannot be enjoyed. We will not be back unfortunately. read more

Rows and rows of claw machines with the cutest plushies! If you like claw machines, here is the place to go.

2nd time here and it was so hot and stuffy. Not many people on a Thursday afternoon (Juneteenth holiday) but still felt like some extra ventilation is needed. Decent amount of arcade games and claw machines but the machines definitely do not give prizes often. Pretty pricey points per play for a lot of the machines. Seems like the hype is gone for this place. read more

Machines are rigged; came for opening weekend and the claw machines paid out pretty fairly, a few days later and won nothing after $50 spent. Seems like they dramatically decreased the chances after opening weekend, feeling scammed. read more

This place is a money drain pit! The claw machine payout is horrendous! $3 plus dollars per claw game is expensive. Spent almost $400 dollars with only 4 plush animals! The arcade games are litmited and some are even out of service already! The food court line is outrageous slow! Spent 30 mins lined up for order and 30 mins wait for pick up, however the food is alright good! This trip along with the in-laws, 3 kids spent $500 plus for about 4 hrs stay. I walked out of there feeling being scammed and robbed! This place gave me a "visit once and never go back" vibe! Dave & Buster is a lot more fun and economical entrainment for the kiddos in my opinion. read more

My friend and I went to round one and payed over two hundred dollars over our time there. After we finished we went to redeem our prizes and they would not let us redeem our prizes which had a value over six hundred dollars. The manager was rude and he rolled his eyes at us. We will not be going there again read more

I would maybe recommend this business. Depends what you're looking for. To my dismay, i wasn't expecting the bowling with the strings on pins but it was a good time nonetheless. Had a nice time breaking in the new bowling alley and basketball bowling balls. Family and date night friendly read more

It's packed on opening weekend so keep that in mind. The arcade games are fun and I won one thing at a claw machine so don't feel too burned like everyone else. Personally, I only spend about $30 bucks at arcades since I can get better video game entertainment at my house but whatever it's for social hangouts. Games that did work were decent but the usual, air hockey, Mario kart, shooting games etc. Food is not worth it here, just get something at the mall somewhere, it will be a better experience overall. I didn't get anything but just take a look at the state of the workers in the kitchen and it will tell you enough. The bar line is comically large because they check wristbands and you can only get one drink. The bartenders are new to pouring and go at a snails place or ring you up slowly. On a Friday night, you should have at least two bar tenders and probably not give off the vibe that you don't want people to drink a lot. I don't really get it. I promise you don't need beefed up armed security with wands for an arcade at Stonestown in the sunset, but even if you do they don't need to be douches that can't even greet you to get into an ARCADE. Vibe killer right when you get in. Really it's the worst of suburban America on display, SF deserves better. read more

The lady? With pink eyeshadow and lashes and a mask on wearing a suit cut us off while talking and told us we couldn't get a refund on our game we just bought even though they charged my special needs brother for two games of bowling even though we tried getting 1. She denied us a refund and told us she had told him what he was buying when he and his friend purchased it. read more

I can honestly say I am a veteran of round 1. I am happy that arcades are still alive the games are updated and fun and they have a huge assortment of prizes you can win. I normally go to the San Jose one theyres parking and the ticket prizes are a lot better but they just opened so I am sure it will get a lot better read more

My 12-year old and I had a great time. We spent quite a bit on the claw machines, but we did get a plushie. The food was mediocre but not terrible. The $1 ice cream cones were great. I would come back. read more

Decided the give this place a chance against my better judgement. Brought a small group, tried to order food and told that there was no food cause the cook was on his lunch break. That's totally fine. I'm not heartless, let that man eat. They need contingencies for these things and instead of telling us "no food", work on your communication and let us know when is a good time to come back. Customer service yet again disappointing. It's really not that hard to say "come back in 30 minutes". read more

No 1.99 beer or wine like they posted. They are using false advertisement to get people in. If you go to the bar, you still got to wait in line to order. Bartender literally sees you waiting to order for 10 minutes at the bar, once they talk to you they tell you to get in line. lol this is a joke right? read more

All staff are immediately rude. No matter what time of day. Closes food and bar hours early simply due to laziness. If you are interested in anything besides games and bowling order before 9pm. You will be ignored by staff afterwards read more

Terrible experience, was on waitlist for karaoke and ended up not getting a room because they aren't prioritizing waitlist. We were told a room will be available in an hour. So we went to play games and hang out waiting for a text to say a room is ready. An hour passed and we went up to ask for a updated time. We were told that we are on top of the waitlist and the room was being cleaned out and it would take 10-15 minutes. " You're on top of the waitlist and we are kicking people out bevause they are overtime and we need to clean it. Then it will be yours". Waited in front/ off the side of the desk for them to let us know the room is ready. I went back up and asked about the room again and for them to tell us that they skipped us.... and gave the room to other people. The guy who gave me the second wait time sudden asked the coworker for a manager. Which caused us to wait even more. The manager was not helpful. We dont expect for them to kick people out because they rightfully paid for their time and are unaware of the situation because of the staff. It would be unfair for both parties. We were fine walking away a bit disappointed and just ready to go home because it was newly opened and there would be flaws and itll take time for things to be proper. Except the reasoning he gave behind the situation was the point where it ticked us off. We were that the bowling department sold the room because the miscommunication between the desk and whatever is due to them not having enough radios and that they will not text you if your room is ready you have to constantly check with the desk to see if it is. He offered us a videogame time card and ice cream which ticked us off more because we already spend so much time there. We declined it after having spend just a bit more than 2 hours there. read more

So happy they have a round1 in SF! I came here multiple times and was able to come home with new plushie friends everytime!! Their prizes are super cute and the staff was super friendly and helpful. Shoutout to the manager PJ for helping us out!! read more

Ben was an amazing manager and was so kind and courteous giving us tips for the claw machine! :)

We went during opening weekend and was impressed at the selection of games and claw machines. The kids (6 and 3) loved running around and were super happy when my wife was able to win a handful of plushies for them. I would definitely come here over D&Bs, and look forward to trying their food, drinks, and other activities like bowling/karaoke. Here's to hoping everything stays clean and operational! read more

The arcade was quite good, but when it was time to exchange points, it was WAY too rigged. How did it cost $36 for a PUZZLE! Also, the service was horrendous. First come first serve, right? But me and my family were delayed for a customer before actually getting served. Do not recommend. read more

really nice on weekday mornings :) great variety of games especially for music/rhythm games, staff are helpful