I received my refund finally. It seems things may change for better in Route17Nissan, thanks to Victor. Professionalism and customer service appear to be back. So updating my review to 3 stars. read more

There is something extremely shady happening here with the service department and I am not happy. Just within 6 months alone, I had to bring my car here for multiple reasons. Here are the three shady things that have happened within 6 months that tells me I should no longer come here. Around summetime, I brought my car in for repair. Two days later, I realized my car back passenger's door would not automatically unlock. Brought it in to be fixed, however it was going to cost me $500+. I said forget it, I just rather have it broken (basically manually locking and unlocking). Around early September, I brought my car in for 4 new tires. When I picked up my car and driving home, I noticed the gear stick was wobbling. When I arrived home, I examined it. To my shock, the whole gear stick CAME OFF. Literally in my hands. I immediately called Nissan and informed them, letting them know this was not a problem when I brought the car in. They told me I can bring it in again. So now I had to leave early work the next day again for them to a fix a problem they SOMEHOW caused! How did the gear stick break if I was only there to get new tires?!?! A few weeks after I got my new tires, I somehow hit a curb while turning. Not sure how that happened since I take the same route home 5 days a week. But ok. So I took it in for repair. If it wasn't for my co-worker telling me my tires should be under warranty, I would have overpaid. Because the sale associate included the tire cost in my total! Then recently I had a nail in my back passenger's side tire. I had to get my car towed to the dealership. They fixed the tire. As soon I got home, GUESS WHAT! Now my driver's side back door is not automatically locking! THAT WAS NOT A PROBLEM WHEN I BROUGHT IT IN FOR THE TIRE REPAIR!!! LIKE WTF!!! I contacted the dealership and informed them that this was not an issue when I brought the car in. So I brought it in for repair two days later, they are not claiming they did anything wrong for that issue to arise. I was quoted $1,200+ to fixed both locks because I would need whole new doors. That is when I said I am done with this place. Literally husband and my co-worker are telling me "why does it seem like there is always a new issue every time go to this dealership?" Mind you, when the gear stick broke, I showed it this co-worker the next day. So she is well aware of the multiple car issues I have been having every time I come here. Reading through the reviews on google, I see Josh Hart reviewed a similar problem a few years ago, about dropping off his car for repair and picking it up with a new problem (see screenshots of his review). I truly think something shady is happening. Mind you, I bought the car from them as certified used. So this not some old car that should have so many issues. As a customer, you probably wouldn't notice right away something else broke after receiving service here until a few days later. You start thinking it's normal car issues. Josh Hart has the right idea. We need to start taking this place to small court. Cause there is no way this is coincidence! read more

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Service department extremely misrepresents service needs. Honesty to customers. Went in 4 years ago for recall issue previous Nissan Rogue. The service person told me I needed rear breaks. He was persistent we do it that day. I called my husband, as I took off work, he told me absolutely 'no'. Take the car to our mechanic immediately. The brakes were done 2 months earlier! I did as I was told. Our mechanic lifted the car up showed me, non mechanical person, the 4 new brakes. I took photos ready to go back to this dealership to show them. Dealerships are where any recall must take place. Went again today and was given a price of over $2100.00. Had a friend who's a mechanic look at the dealership quote for work and parts. He ordered everything and will complete the job within 1hr. Cost 15% of what the dealership quoted. read more

No honestly at all,the attitude also! Not telling the real price,trying to add more and more stuff with no reason. read more

Request for Full Refund of Warranty Charges and Complaint Regarding Sales Pressure Dear Nissan Route 17 Sales Team, Although you replaced the cracked steering wheel plastic cover free of charge, I am deeply disappointed that you have not responded to my previous email, nor have you refunded the $3,661.94 in warranties that were sold to me under pressure. I visited your dealership twice, taking time off from work, to explain that I was forced to purchase two warranties -- one for $2,500 and another for $1,161.94 -- totaling $3,661.94. I clearly stated that these warranties were sold to me without my full understanding and under pressure, and that forcing a customer to purchase a warranty as a condition of sale is illegal. Furthermore, I informed your staff that I hold an L1-B visa and my legal authorization to live and work in the United States will expire on June 19, 2026. I will be returning to my home country. I explained that I see no logic in being pressured to sign for a 3-year or 7-year warranty when I will no longer be in the United States to use it. Your staff's response -- "You signed 15 pages, you shouldn't have signed" -- was extremely upsetting. I do not speak English fluently, and my friend Erdem Nergiz translated the entire process for me. He is a direct witness to the fact that I was pressured during the sale and did not fully understand the implications of what I was signing. I earn $2,600 per month under my visa and cannot legally work more than one job. I pay my taxes yearly in installments. The amount of $3,661.94 is a huge burden for me. It is completely unreasonable to assume I would willingly purchase such warranties. This situation is contrary to the normal course of life and financial logic. Additionally, you charged me $231 in fees for paying $7,000 via my credit card. The remaining $3,300 was paid using my friend's debit card. The total process and the way I was treated made me feel discriminated against due to my limited English skills. I am kindly requesting a full refund of the warranty charges. Please do not take advantage of my language barrier. The remark your staff made -- "You signed 15 pages" -- clearly reflects your sales ethics, and I am deeply disturbed by it. Please refund my money in full. I expect an honest and fair resolution. Sincerely, read more

Worst dealership I've ever been to. Stay away. Don't waste your time coming here. Misleading and deceptive. Went to see a car listed on their website at $15,499. Did the test drive, was ready to make a deal, then they came out with over $5,000 in mandatory dealer fees!!! Things like a $900 documentation fee, $3040 mandatory warranty, and I didn't even listen to the rest of the explanation, just walked out. This type of deceptive pricing to bring people in is illegal in most industries, but these guys found a way to do it. read more

Their sales team is just there to make money not make long lasting customers. I have knowledge of how dealerships operate my cousin owned one years back. From The overpriced warranty to $900 document fee and that doesn't include the $300 registration fee. The warranty they quoted was for $3000 and included nothing. When I called back they offered me a wrap around warranty for a $3300 and I got the same thing for my current Subaru which only cost me $2000. read more

Route 17 Nissan - The bologna I was offered at an overinflated price. - Car Dealers Near Me - Hasbrouck Heights, New Jersey

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How often do you write a glowing report on a car dealership??? I know I never have......but Tom Jacob, the service advisor here is really a cut above. He was friendly, funny and just a nice guy. He really made my service experience enjoyable. read more

IF I CAN RATE A 0 FOR THE FINANCE DEP I WOULD! I called just now to speak with someone and get more information since I would like to purchase my vehicle. Enrique was not only Grotesque but also Very Disrespectful when I was simply asking questions about certain fees that was applied to the purchase price. He even had the Nerve to scream and yell on the phone at me and My Mom! Stating that he is doing me a favor on providing me this information. If Nissan hired this Enrique in finance department, therefore it is His Job to provide a service. I'm waiting a call back from a supervisor. And I'm calling corporate. NEVER in my life have I been treated so prooly!!!! read more

Sales people don't know anything. They give you wrong information. One sales person told me that they would waive the damage on my vehicle if and only if I were to purchase a car from then but when he gave me a monthly price for a new car he said "Well that would cover the mirror" So are you waiving the damage or not? Then I spoke to a manager, Nick... Nick is an ahole who loves yelling at women. The sales person knew nothing about what happens when you return a lease, Nick also didn't know because when I was told to call Nissan directly Nissan told me all I had to do was click the "end of lease" button on my account and set up my appraisal on my own time. Everyone sucks at this location- do yourself a favor and go down the road to Bellavia Chevy and Buick. read more

Thanks so much to Sergio the Argentinian sales rep who was so helpful and honest with us. That is true customer service! Bravo!

Update: Nick, Sales Manager at Rt. 17 Nissan reached out to me and was so apologetic about my negative experience. I came into the dealership to see him and I had a totally different experience. I was greeted by Sally and Nick. We spent time going over the Nissan Rogue I looked at prior for my daughter. Sally was so helpful in every way. She made this process so easy. Nick checked in on me just to make sure everything was going well. With their help I was able to purchase a Rogue for my daughter and I couldn't be happier. I want to thank Nick and Sally for such a wonderful experience!!! I will definitely come back when I'm ready to buy my next car. read more

We did not NEED a car, but felt it was time to replace our workhorse Ford Explorer. After a disappointing visit to another dealership in Yonkers, NY, we decided to visit Rt 17 Nissan. New York State's pandemic rules restricted test drives (or at least the way the Yonkers dealership operated; salespeople could not be in the car with customers). We live in Manhattan but my wife works in NJ, minutes away from Rt 17 Nissan, so we figured it was worth a visit since it was convenient. Our salesperson, Manny, was outstanding. We told him what we were looking for: make, model year preference, mileage range, colors, and features. A car on their website was a close match. He showed us a list of the inventory that fit--including the car we saw online. My wife REALLY wanted a moonroof. The car we were considering at the Yonkers dealership had one. He explained that while it's a highly sought after feature, they're harder to come by in recent pre-owned vehicles because folks tend to hold on to those cars longer. We walked the lot and Manny showed us cars that fit our short list. There was no pressure. He came across as genuine and shared what he thought were the pluses and drawbacks of each. He even steered us away from a similar model that caught my wife's eye. "You definitely don't want that. It's too tight for you guys." (I'm 6'5" and she's 6'.) "It's even too small for me!" he laughed. He showed us one with a mooroof. "I know it's not the color you want, but it's the only one we have." Although it was fully loaded, we passed--the color and interior was heinous! We finally settled on one and took it for a test drive. We didn't love it. When we walked the lot earlier, there was a car that had just arrived. It was freshly detailed but Manny had no info on it other than the mileage and a ballpark price. While we were back at the desk talking options, my wife asked to take that car for a drive. Turned out she liked it much better. I appreciated that they provided a CarFax report on each of the cars we looked at. This one had one owner, was well maintained, and insanely low mileage. We talked about price, and after a bit of back and forth, Manny brought out Rich, one of the managers, to do that dance that happens at car dealerships which we all hate. Rich was an affable guy and we had a nice chat and reasonable negotiation. We weren't trying to get the car for nothing, but we knew the value and what our budget was. As I said, we didn't NEED to buy a car, so when the negotiations stalled we said thank you very much, and got up to leave. After a moment Rich came back with a number much closer to ours--and we now have a "new" pre-owned car! The folks at Rt 17 Nissan made this process very smooth and not as unpleasant as going to a dealership can be. Both Rich and Manny were very helpful in getting all of the paperwork managed quickly. Just the other day we realized our temporary plates were to set to expire. Rich contacted my wife to let her know that the DMV was behind because of the pandemic. He emailed a document for us to have in the car in case we had any issues with the plates in the interim. I know people love to post when they have a crappy experience, but few share good ones. based on this experience I would highly recommend Rt 17 Nissan. We felt they were honest and willing to negotiate fairly. We plan to bring our new ride to Rt 17 for regular maintenance. If the service department treats us as well as Manny and Rich, we will be very happy. read more

Route 17 Nissan - Car Dealers Near Me - Hasbrouck Heights, New Jersey

As a commercial business buying parts, this has probably been one of the worst experiences I've ever had with a dealership the disrespect I was given should be embarrassing. Don't worry I'll take my business to a different dealership read more

The experience trying to buy a used car was awful due to lies about pricing and the usual sales people run-around. Before I even went to the dealer I asked if there were any add-ons to the cost and was told in writing via email that the only thing I would need to pay is the cost of the car plus sales tax, registration and an admin fee. After test driving the car I was quoted a price $19.700 which was $1500 higher than the stated price of $18,200 because it included etching which I didn't want and $995 for safety inspection and work done to get it ready. Also those 2 costs were not shown as separate line items in the purchase information screen that was sent to me via text. I told the sales person I wouldn't pay for the other costs because that wasn't part of the process. He then told me he could take $500 off of the extra $1500 to reduce it to $19,200 as if only ripping me off for an extra $1000 was some kind of good deal. He then sent me to his manager Michael who told me he would try to make it right and he went to the general sales manager and came back with a price of $19.500 which was higher than the price his sales person quoted me. The manager literally proposed a worse deal than his sales person and the sales person had told me the price he quoted me was approved by the general sales manager. It was just lies and the usual car sales nonsense. I then talked to the general sales manager - he said his name was Cally Chak - and he was as arrogant and rude as you would expect although he finally admitted that the person who emailed me the initial cost components was wrong. So the bottom line is don't believe anything this dealer tells you in writing and, if you have to go there, be prepared to be lied to, run-around and just general awful treatment. I'd rate it 0 stars if that option was allowed. read more

Never buy a Nissan !! With CVT Transmission. Nissan does NOT stand by it's Cars !! The first transmission "went" after 8 years. $5500 to fix - Out of pocket !! The transmission, they put in, "went", after only 17 months & 5400 miles !! They wanted $6200, this time... out of our pocket !! The original transmission "died" at just 49,000 miles. Nissan Headquarters in Tennessee would not fix our 2013 Nissan Altima !! This was our 3rd Altima from them. NEVER AGAIN !! AND WE ARE WARNING EVERYONE !! NEVER BUY A NISSAN !! My Review is actually NO STARS !! read more

October 29, 2019 I was picked up from my home in Essex county, NJ. Engell Capellan picked me up to take me to the dealership. In the car, we had great conversations- he was very friendly, professional, and discussed the process with me. Once I arrived, I was greater by the staff members that were present. I was anxious about what my APR rate would be. We talked about it and he told not to worry that Jay is working hard at getting me the best deal (CarsDirect.com) finance manager. I test drove the 2016 Acura RDX Technology Package AWD. The car drove smooth. While we were driving, Engell said "did you feel that bump?" I said "no but I heard it." He laughed and said "that's the point!" Lol. I LOVED car, features, everything! It was perfect. I wanted that car. Once I finished the test drive, we went back and Engell met with the finance manager Benito. Engell came back with a down payment amount and monthly payment that was too much. He said don't worry Benito will re-negotiate with banks and get me the best deal. He came back and the down payment was $800 less and monthly payment $100 less. Benito assisted me with taking care of the paperwork. He was very friendly as well. Explained everything to me and he was able to get me financed through a teachers federal credit union, since I'm a professor! How perfect was that. I was extremely happy. They handled everything down to the insurance. I signed and drove home. Lol. Loved the entire process. Highly recommend purchasing from them. read more

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I've been a loyal customer for about 5 year, and I must admit the guys there are great. Sergio, Manny, and Nelson always make my day. if it weren't for Manny, I would never had to look elsewhere for a car. He helped me get my first car, and helped me every way possible to get my second. Sergio helped us get an approval and fought hard for it and so did former GM Joe and all the guys in the showroom. Nelson from Service is one of a kind. His humor makes you want to stay longer after your car is ready. Love his personality! He gave me great answers that I needed about my car. Thank you everyone for your kindness! See you in a few months! read more

We used a car buying service for veterans via our bank USAA. The service is powered through truecar so in essence it is the same service. We figured we would go through USAA as we would have the backing of an organization that supports veterans. We were shopping for a car for our daughter and found a perfect fit. We proceed to apply for the loan and got a certificate through the app for the car that showed a guaranteed price of 9,990 + 499 for dealer fees + tax & MV fees. NO OTHER FEES WERE TO BE APPLIED. We went to the dealer and they begin their sales pitch. I told them we already got a price and we knew what we wanted. Our sales rep said they use those prices to lure people in but do not sell the car at that price. It is a ploy to bring people in. We showed the certificate we were given and asked that that advertised price be honored. They refused to honor it and instead presented us with the following additional fees: Anti-Theft Window Etching $299 PDSI Safety Inspection $995 Prep $895 Certification $1295 $3484 ABOVE THE QUOTED PRICE!!!! Really nice way to treat a veteran using their car buying service. Absolutely horrid ethics, advertising and business practice. read more

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This was a first for me. First off, I advise anyone to run far, far away from this dealership. I was interested in a 2019 Certified Nissan Rogue with less than 24,000 miles. The salesman was nice, test drive was fine. I thought we were about to make a fair deal for both of us and he says..."One more thing" and hands me a sheet of paper. It was a MANDATORY ADDITIONAL WARRANTY for 3,995.00. This in addition to the remaining factory warranty and in addition to the Nissan Certified program. They would not sell the vehicle without this bogus warranty. Be forewarned. read more

DO NOT TRUST THESE PEOPLE. we turned in an ACTIVE lease on a Honda and bought a pre-owned Nissan. Our salesman, Kevin, said that the lease contract would be taken care of and the Honda returned to the Honda dealership. they returned the car- but never did anything about the remaining lease payments. JOE, the asshole in finance, called me a liar to my face and said we didn't disclose it was an active lease, while Kevin cowered behind him and didn't take any responsibility. We're now stuck with payments left on a car that Nissan returned. own your shit and take responsibility for what you say. read more

UPDATE: So after reading my review Manager Tony T. reached out and worked with the numbers and contract in place. Thank you for making the situation better! RUDE! UNPROFESSIONAL! AVOID! AVOID! AVOID! There's a reason why Yelp! reviews have rated this place so poorly with a 2 out of 5 stars. That fact itself is very telling. I am writing in reference to a disappointing encounter experienced on Saturday, 6/6/2020. Initially, Andrew met with us and allowed us to test drive the car. Upon return we were told we'd be working with Mr. Rich Catalono. HERE'S WHERE THE RUDENESS AND UNPROFESSIONALISM COMES IN. Mr. Rich Catalono attempted to manipulate, talk over and dismiss questions/ concerns expressed that were related to the price and information he attempted to finagle. In detail Mr. Rich Catalono: - attempted to readjust a $4,212 discount back to the cars total price in order to increase the amount of the car - attempted to add an additional amount of $299 fee for window etching to the car (which was never mentioned or shown in the breakdown fee amount) - suggested that the rep who issues the loan from the credit union should be the one to sale me the car Mr. Catalono then excused himself from the table and started to work with a couple. After a while of waiting for his return Mr. Andrew Szorf arrived and informed us that Mr. Catalono told him that, "He's done!" - In addition Mr. Catalono refused to provide his name when we'd initially met. I was taken aback by the lack of unprofessionalism, dismissiveneand blatant rude behavior by Mr. Catalono. Were questions on such a major purchase not supposed to be asked? Should I allow price amounts to be manipulated and the total increased and not address and/ or question what was being done? Needless to say, avoid this place at all costs! When making a purchase where your money is concerned you should always be treated with respect and that was definitely not case with this experience. read more

I never write reviews but always read them which has aided in my decision making multiple times and after my recent experience at Route 17 Nissan, I decided to write my first ever review in hopes of making someone else's decision a little easier. Im not at all exaggerating when I say that this dealership rolls out the red carpet for everyone that walks in their door which is VERY rare. My husband and I have been to many many dealerships over the years and on Friday night we went into Route 17 Nissan to look at and ultimately purchase a Nissan Pathfinder that I am absolutely in love with, this is now the ONLY dealership we will ever buy from again (those were actually our exact words on the drive home that night) I cannot say enough good things about every single person we dealt with.... Manny our sales associate, Rich the sales manager and Joe the business manager they are all BEYOND top notch and went above and beyond for us (even though credit wise we aren't "ideal or perfect") they never for a minute made us feel uncomfortable about that or that we shouldn't be there which honestly most dealerships will do, I speak from experience, but not this dealership ! They were not only extremely knowledgeable but they are all very personable people, they treat you like family !! We all talked and laughed our entire time there it was as if we've been going there for years and they knew us, yet this was our first time. If you're looking to purchase a car or even just thinking about it, trust me just go experience it for yourself, you will never regret your decision there is good reason that this dealership has 5 stars they deserve 25 in my opinion. The entire team is amazing but if you can request Manny and Rich, do it....STELLAR !! read more

Route 17 Nissan - Car Dealers Near Me - Hasbrouck Heights, New Jersey

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After calling asking specifically questions about 2018 Cadillac XT5 condition, warranty etc... before driving 1 1/2 hours to test drive. We test drove , salesman Kevin was pleasant and knowledgeable ,we asked for a car fax and realized the car had a minor accident , didn't get any other information on details of minor accident. We went forward with interest in vehicle to be then told we had to pay a $3,999 certification warranty. We were surprised and not agreeing, We left at this point. Someone contacted me by email later in day , I wrote my issues and no response. Shady business practice. read more

This is my 5th purchase/lease since 2011. Got a Rogue in 2011, leased 2013 Altima and leased a 2015 Altima and bought a 2020 Altima. Traded that in for most recent purchase which was a used 2019 Sentra that had only 4,500 miles on it. Was forced to pay an extra $4,000 for a CPO warranty. A few months later I read online that you can cancel the warranty and was also told by a person I know at another dealership that they have to cancel if you request it. They will lose commission so they will do everything they can to stop the cancelation. I went in today to cancel it and of course got the run around from the finance manager. Very greedy to ruin 11 years of business over commission on a warranty. I would not recommend this dealership and will not be going back in the future. read more

This is a dealer who treats me in an unbelievable way. No one should do business here. I made an appointment to test drive a used car a week in advance, and headed to this dealership the morning of the day after confirming that the car I was looking for was still in stock. I don't own a car yet, so I took a bus and walked for an hour and a half from home. Then the sales person told me that the car was sold this morning and is no longer available. When I asked what time it was sold, he said it was 10 o'clock. the call representative said they would have it in stock at 10 o'clock. I knew the sales guy was obviously lying, but I couldn't help it. The guy recommended a higher-trim car (and the car had been damaged), but offered more than $5,000 for tax & fee addition to the car price. When I told him it was over budget, he wanted to take out a loan. I wanted to pay in cash rather than a loan, so I told him the upper limit on my budget, but his boss came and told me unilaterally, ``That's impossible, we can't sell.'' The deal was over. The conversation ended without any suggestions that took my budget into account. This is an unscrupulous business method that attempts to trick people out of money by luring them in with fraudulent advertisements from the beginning. The boss doesn't know how to treat customers, so the employees treat him badly, making him the worst dealer. ​ read more

Makes an appointment to accept a lease return, won't take the car back unless we purchase or lease a vehicle. Avoid at all costs. The worst, even scheming Hudson Honda is better. read more

This place is the worst!! Sally connived my spouse into getting there by saying the vehicle was being taken out on multiple test drives. He finally gets there and Sally is like "how bad do you want this car"?! Then tells him the payments are $1000 a month for a lease. What in the actual "F", not even BMWs are that much. The whole ordeal was totally absurd and Sally is a dishonest employee. Thanks for wasting our time Nissan. read more

This review is for their service department only. I've been there twice and the attitude of all the staff there is a solid 10. Took my 2018 Rogue for full synthetic oil change promo. Oil change takes 45-60 min and appointments can only be made between 8am - 3:30pm. The shuttle doesn't start running until mid-day, so dropping off the car and taking Uber to/from work defeats the purpose of using a promo deal. Free exterior car wash was a nice surprise. However... I'm not sure how it came back just as dirty as before, or even a little worse with what looked like it was wiped down with a muddy cloth. I would rather leave 15 minutes earlier without their "car wash" lol read more

I bought my car several years ago from this dealership and the process was relatively smooth and easy. They did try to sell me a warranty contract but I said no and that was the end of that conversation. I have gone back several times when they had service specials that I was interested in having done for my car. Each time they were quick and fair, no hard sell tactics. I have no problems with saying no. The only thing I don't like about the dealership is the location of the entrance driveway. Its very tricky coming down the Route 17. I always end up in the neighboring shopping strip. read more

FYI - they raised their oil prices. They say they're still the cheapest in the area but that's what they say.... . I wish they would have told me this over the phone when I made the appt. I normally just get regular oil but they basically made me get synthetic oil ughhh. The service guy came to me when my car was ready and said he found a $20 coupon online so he applied the discount to my bill which was nice of him. My lease will soon be up. I've been driving a maxim since 2008( I miss my Range Rover sport) time for a change. Bye bye Max hello ??? read more

Sally Pham handled my entire purchase and from start to finish, it was quick, easy, honest, and no hidden surprises. I can honestly tell you that in my 60 years this was the easiest auto purchase ever. read more

I can't believe I was charged almost $800.00 in labor to replace 4 brake pads and 2 new rotors / 2 resurfaced?????!!!!!!!! And parts were $350.00?! Listen folks, Stay clear of this place!!! I'm making sure everyone I know and so on never steps foot in that joint! Worst dealership ever! Hopefully the word gets out more and more! P.S. - Can't believe I have to press "one star" to post this! read more

They took advantage of my friend who does not speak English by tacking on $6000 in fees after we settled upon a selling price. DO NOT TRUST THESE PEOPLE. They are scumbags. read more

Update: I was contacted by a manager named Jay who offered to pay for my extra mileage in exchange for changing my negative review. I was busy, so I said I would call back later in the day. He didn't answer so I left a message that day and again the next day. He has not called back or answered any of my calls since. I paid for the mileage myself and have accepted that I got conned into a bad lease. Don't bring your business here. They don't care about their customers at all. Original post: I just signed for my 3rd consecutive lease with Nissan and I'm experiencing buyer's remorse. I had spoken to a manager named Alex over the phone who promised me a cheaper deal than the last lease which immediately went out the window as soon as I arrived at the dealership. I told both Alex and Benny at the dealership that I didn't have a lot of time to spend there, but Benny sat me down and went "to talk to Alex" and came back with some numbers that were much higher than what Alex promised me on the phone. I am not good at confrontation or bargaining so I ended up settling on a price for a Rogue S without any extra features that is higher than what I paid last lease for a Rogue SV with lots of features. Ultimately it's my fault for agreeing to this deal but the inherent dishonesty that comes with the car buying process sucks. I was rushed into making a bad deal and now I feel like a total sucker. They didn't even cover my excess mileage so I have to pay for that too. There was no appreciation or incentive offered for being a Nissan customer for the past 6 years. When this lease is done I'm done with Nissan. read more

Recently purchased a 2022 Pathfinder. My Sales Consultant was Nick Rizzuto and my experience there with him was Exceptional and Professional! I was planning on purchasing the new Pathfinder but not that day. I wanted to see first hand how the vehicle was. Meeting Nick from start to finish was superb. Was not pushy, very courteous and respectful. Because of his Professionalism I drove off with a new Pathfinder that day. read more

Came here to check out a Nissan vehicle that was listed on their website as "CERTIFIED". I've been around the block with the car buying process so I asked for the total OTD cost and was immediately mind blown when "CERTIFICATION" costs was added to the vehicle's asking price and not factored into the price. That's like going to Burger King and ordering the Mega Bacon Whopper that is advertised for $4.99, and the cashier says the bacon is an extra 50 cents. I was instantly turned off and didn't even put much effort into negotiating because I knew there would be other "BS" costs like window etching, detailing fees. I know you guys have a business to run but if you dealing with someone who's been thru the process numerous times skip the games and talk business .I'd save your time and go elsewhere. read more

I went to this dealership looking to buy a new or used vechile. I prev purchased an Altima back in 2012 so I figured let's try again. Unfortunately It didn't workout as I expected. I was shown a leftover 2022 Sentra that was used. I was offered a "deal" of 349$ mo for 7yrs!! That's $33000 before any interest. Nissan Sentras BRAND NEW cost around $20000. And this was the last "deal" before I walked out. What a shame & how sad they are for trying to take advantage of a Female alone. Don't let the Blonde hair & blue eyes fool you. You can't Hustle a HUSTLER!! I ADVISE ANY DEALERSHIP OVER THIS SAD SPOT! read more

We had good experiences here, we were very upfront with what we wanted and what our price point was. We did have to go back and forth with them and keep reminding them what our max price was. They wouldn't haggle with us because the man said he was already giving us a discount since we didn't add on an extended warranty. (???) Otherwise, the people here were nice and genuine. The place itself is clean and welcoming. We had such bad experiences in other places in Hasbrouck Heights and Lodi, it was a relief to come in here and actually get a dealer who took the time and listened to what we wanted. (Shout out to you, Michael! You were awesome). read more

Will overcharge you for everything. Take your car to any mechanic on earth would be better than this BS.