I started financing a used car a couple years ago. I tried to trade my car last month, told me I…read morehave to wait, 5 months. A couple days, I got a email from the manager, ask me, trade my car, a customer wants it? It's been 2 weeks, I have called, left a message, 2 managers, 3 sales person. Not one, call me back? Is this a scam??????? And, these stupid coupons in the mail about service, I asked, please stop! My car was there twice at service, never again! Service SUCKS!

Kim, one of the best sales person I've dealt with very knowledgeable very helpful pleasure to do…read morebusiness with her!

One of the most amazing car buying experience!! Sandy was absolutely awesome from beginning to end…read moreand everyone there was super friendly, honest, upfront, knowledgable of the car(s) they have as well as the one I bought, answered all my questions and it was fast. I was in and out with a new car in about an hour, drove the car home and they handled everything with ease, I never ran into an issue or problem when dealing with them... I got a GREAT deal as well... Habby and Steven were also great, always greeted me with a smile and I always felt welcomed and happy to be there. I HIGHLY recommend everyone who reads this to go there, I know I will be recommending them to all my friends and family and if the opportunity arises and I want another car I'm going straight to them. You'll absolutely love this place, the people, and the cars they have. They're in great condition and honestly priced. Go to NJ Auto Sales!! New Acura TL Type-S owner, Ligia G.

Me and my fiancé went to look at a car. We loved the car and my fiancé wrnt the next day to buy the…read morecar . He had the car for two hours and check engine light came on . Je called the sales people and wanted him to tale car to someone in Bayonne to look at it stating it's just a sensor but in all actuality it was the timing chain ( which is not a quick fix). He took car back and demanded his money in which he paid in cash.. They gave him a check instead of cash . I will never refer anyone to them mainly because we asked before we bought car if the timing chain was changed the dealer said yes they cars are throughly checked before they put them put out on lot .

Tom's Ford is the best car dealership in Monmouth county. They are professional efficient. The…read morecommunication is top-notch they keep you informed every step of the way . I always feel welcome when I come in. I'm always greeted and everyone in the quick lane is valuable and professional I feel valued as a customer. And I trust them with my car.

Awesome humans great experience . This is a company that is focused on customer experienceread more

OMG! Stay away. Very very far away. Maurice is a crook and this has been proven over and over…read more Just look at his IG page. He sells approximately 1 car a week and needs to say "another satisfied customer" to try and convince you. If you're really good you sell at least 20 a week. Over priced and down and out dishonest. He defined the word "used" car salesman. Even his wife doesn't go to him.

I debated about leaving a negative review but I feel I must warn people. They do nothing to the…read morecar before you pick it up except detail it. My tire sensor light came on so I went back and they checked the tire but the light never went off. Was told I had to drive a long time before it would go off. WRONG! Brought to my mechanic and it needed a new sensor along with an oil change they never did. It also needs all new brakes. Another $700! When I picked up the car the gas was almost empty, no manual and no extra key. Called Mel and asked him to make it right. His answer was he would make another key for approximately $200. I'm a 71 year old woman and they took advantage with their fast talk. I will be reporting them to the BBB. Buyer beware!

Great service, extremely satisfied customer. Would shop again with Vitale Motors, they are the best…read morein the business

I am a plumber and this is my second utility/box truck bought from Vitale In last 3 years. I have…read morehad 0 issues with the first truck and second truck so far so good. I come from Maryland to get the trucks. Scott made the purchase very easy and I liked dealing with him so much that I decided to go back for my second. Dealing with him is like dealing with an old friend. Lou from the bank they use is also great and easy to deal with. I'll be back for my third truck when ready. Mike, Pleasant Living Plumbing.

Had a slight glitch I booked appointment with Jen but when I…read morearrived they didn't have me on the schedule not to worry I worked with Linh Duong and she was so helpful. Linh got me on the schedule which I so appreciated. Asked if I wanted my car washed (it's free)....so yes and thank you. The process was streamlined and so easy after check in I was told to make myself comfortable in the waiting area. Free coffee and water is offered while you sit in the plush leather seats. A short time later a staff member came by with a basket filled with individually wrapped granola bars. Linh came over shortly after to inform me the inspection was done and I was just waiting for car to be washed. Soon after she came back with my paperwork in hand and showed me to the cashier. The car was spotless and I received my invoice which detailed all that was done and a print out of the multi-point inspection breakdown. I couldn't be happier with the service provided to me by Linh and the staff.....this location has excellent customer service. I will most certainly look to connect with Linh anytime I need anything done.

This was one of the most frustrating and troubling post-sale experiences I have had with a…read moredealership. I purchased a used vehicle in December as a Pennsylvania resident from this New Jersey dealership and paid all taxes, title, registration, and license plate fees in full at the time of sale. Weeks later, I learned the registration process had stalled due to a dealership error in processing my identification. I corrected this immediately once notified. From that point forward, communication was poor and almost entirely reactive. I had to initiate nearly every follow-up. As my temporary tag approached expiration, I was told my plates and registration were ready, then abruptly informed that they would not be released unless I paid an additional fee that had never been disclosed previously. What made this especially upsetting was not just the late demand for more money, but the tone and manner in which it was handled. During phone conversations, the issue was repeatedly framed as my fault, despite the delay clearly stemming from dealership error. I was spoken to in a dismissive and disrespectful manner, as though I had done something wrong by questioning why I was being asked for additional money weeks after paying in full. Given that Pennsylvania registration and plate fees are publicly known and significantly lower than what I was already charged, the situation felt less like an honest mistake and more like an attempt to extract additional money under time pressure. That perception was reinforced by the fact that, after escalation, the dealership ultimately agreed to absorb the additional amount. Even after that written confirmation, there were further delays and no proactive communication. My temporary registration expired, leaving me unable to legally operate the vehicle I had already paid for in full. The plates and registration were eventually delivered, but only after repeated escalation and unnecessary stress. The issue was resolved, but the experience left me feeling disrespected, blamed for the dealership's own errors, and pressured in a way that felt inappropriate. Buyers, especially those purchasing from out of state, should be extremely cautious and prepared to closely monitor every step of the registration process.

I have to say it was a really great experience trading our car. Jude our sales representative was…read morevery kind and helpful. Meagan also was very helpful. I would definitely recommend DCH group.

Matt Morano amazing!!! Yesterday had to get some work done and here's Matt to the recuse. Super…read moreknowledgeable and extremely courteous. In 4 hrs my truck was all fixed and ready to go. DCH Auto Group you need more service Advisor like him thank you.

I finally got everything finalized and my tags. Due to covid it took a long time. I am leaving a…read morefive star review because they could have sent me away as all the other big name dealerships have in the past. They worked with me. They got me financing that was lower as I have ever been quoted in the past. Gregory is the man there he got all my stuff figured out when other people couldn't. Yes there was fees yes it took a while to finalize. They put me into my truck on day one and I was happy waiting for my paperwork to finish. One thing to watch for is if your vehicle is from Canada the warranty may not transfer so be diligent in your research. With all the fees it was well below blue book.

Stay away from this dealership!! you have been warned!! I also read the reviews but ignored them…read moreand learned the hard way. First, the price you see online is not the price of the vehicle. They will inflate it by at least 10k. Second, their Carfax is misleading, especially if you are buying a car that was involved in an accident. Thirdly, even though they add all these warranty cost without consulting you, they end up not covering anything when it matters most. Everything in this dealership is a mirage include their favorite bank (Ally). They wont allow you to make additional principal payment even though the contract clearly says that you can do so Everything about this dealership is just fraudulent. Avoid at all cost. I will never go back there or recommend them to anyone.

Do I recommend this place? Can't say I do. Here's what I witnessed there yesterday while trying to…read moreget some customer service issues addressed. An elderly woman is there with her son. A saleswoman is getting pushy with the woman. Woman wants time to think, saleswoman pulls out all the aggressive techniques, pushing her to sign immediately. Another couple was also waiting around for a customer service issue. (If you have a customer service issue you spend a lot of time waiting. Because that's not where they make money. So they just let you sit around all day waiting.) The husband expresses some support, telling the salesperson to back off and let the woman think if she wants. Immediately, another man, apparently a Payless employee, jumps up and starts lambasting both men to stop harassing the saleswoman! (It was pretty clear that the only person harassing was the saleswoman! Until this guy jumped up anyway.) The son and husband both affirm their position, and this Payless employee gets into the husband's face, asking if he wants to take it outside and settle the matter there! I couldn't believe what I was seeing. Neither could the saleswoman, fwiw. She was astonished too. Apparently this was outside the aggressive sales playbook. Anyway, the husband managed to diffuse the situation and the aggressive employee went outside himself. My customer service issue was not satisfactorily resolved. Neither was the other couples. So, all I can say is, be careful going here. You'll get pushed into something you regret and then neglected when it doesn't work.

Payless auto sales aka Trophy Auto Lounge : This dealership's pricing practices are extremely…read moremisleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a "finance coupon recovery" fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would "meet me in the middle" at $15,000. That tells you everything you need to know. The advertised price is not a real selling price -- it's simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. This dealership appears to be engaging in the exact type of deceptive pricing practices the FTC recently warned 97 auto dealership groups about. The advertised vehicle prices seem to apply only if customers agree to use the dealership's financing, while cash buyers are suddenly hit with inflated pricing, unnecessary add-ons, transport fees, warranty charges, or other questionable costs. The FTC has made it clear that advertised vehicle prices must reflect the true "all-in" price available to all consumers, excluding only government taxes and title fees -- not conditional financing incentives designed to push buyers into high-interest loans. Advertising artificially low prices to lure customers in, only to change the terms based on financing, is misleading and undermines consumer trust. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. It took a lot of restraint on my part not to interfere with the customers next to me who were getting robbed and had no idea.