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    Rowan SanTan Village

    3.3 (30 reviews)
    Closed 10:00 am - 9:00 pm

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    Michelle D.

    We brought our 14 year daughter to get her second holes pierced and had the best experience! The nurse explained our options and they had a huge selection of earrings. My daughter was all smiles the entire time and she said it didn't even hurt at all. Such a great concept!

    Camille D.

    Overall, I had a great experience as a first timer at Rowan. They got me in the same day but apps are recommended. The staff fully informed me of the entire cost ahead of time. The downside is there is not a vast selection of earrings. The process was painless quick and easy

    Michelle M.

    Jess is an amazing piercer! I brought my five year old in on her birthday for her first lobe piercing and Jess was so careful and kind! She explained everything very well along the way so we all knew what to expect. She also pierced me the same day and offered to check if any of my past piercings were still open which such a fun surprise! I will definitely be back to have pierce us again! Now, Emma truly went above and beyond in a way I've never experienced before. My 6 year old son has ADHD and is very impulsive. We didn't want to leave him out of the experience but he was being quite the handful. Both Emma and Jess were very understanding and patient with us, but Emma made my son part of the experience and included him in on different tasks like filling up hair ties and other things, which kept him busy and made him feel important. I just can't say enough great things about our experience and I'm very grateful to have walked out feeling supported and cared for. Thank you that team! I'm beyond grateful to them both!

    Baby's pierced ear
    Anna H.

    Today I brought in my 7 month old baby to have her ears pierced. Mary Ann was such a sweet nurse and did an amazing job! She redid her marking several times to assure it was in the perfect placement. Once it was time for the teal piercing she did both ears in less than 30 seconds! This eased my mamma heart as the tears only lasted maybe 1 minute! Ears look so cute and we had a great experience with Mary Ann!

    also disgusting!

    I genuinely regret ever walking into Rowan, and I'm writing this so that nobody else has to go through what I did. If you're thinking of getting your ears pierced here -- don't. Just don't. I got my ears pierced at the SanTan Village Rowan location on July 12th, 2025, and I expected a clean, professional, and safe experience. That's literally their entire brand -- "piercing with care," claiming to be gentle, medically supervised, and perfect for sensitive ears. That is NOT what I got. Everything seemed fine at first, but after a couple weeks, my ear became painfully swollen -- I'm talking visibly inflamed, uncomfortable to the touch, and so sensitive that sleeping on that side was out of the question. Then came the pus and blood, and not just a little. It was bad enough that I felt scared. I take care of myself, followed all aftercare steps to a T, and still ended up with what looked like a full-on infection. So I did the responsible thing -- I went back. That's when they gave me a longer post, supposedly to give my ear more space. But that didn't help either. The new post was obnoxiously long, stuck out awkwardly, and made everything feel worse, not better. The piercing was clearly not doing well, and their "solution" felt like a band-aid on a much bigger problem. But honestly? The worst part wasn't even the physical pain. It was how I was treated when I reached out for help. I called Rowan and spoke with a nurse named Priscilla, and I have NEVER experienced such cold, rude, and unprofessional behavior from someone in a "care" role. I was literally calling in pain and distress, and she made me feel like I was an inconvenience -- like I was bothering her. No empathy, no reassurance, not even basic kindness. Just attitude and dismissiveness. She talked over me, brushed off my concerns, and made me feel like my reaction wasn't valid -- even though there was blood and pus coming out of my ear. The combination of physical discomfort and emotional disregard made this entire experience feel traumatic. I walked into Rowan trusting their brand, their process, and their people -- and I walked away hurt, dismissed, and deeply disappointed. They make a LOT of noise online about being "different" from mall piercers. But at least at the mall, you know what to expect. Rowan pretends to be something better -- medical-grade, clean, ethical -- and they are NOT living up to that promise. Let's be honest: this company is focused on image over actual care. Once you hand over your money, the customer service goes downhill fast. There is no follow-through. No ownership. No genuine concern for what you're going through once they've already pierced you. If you're considering Rowan for yourself, your child, or a friend -- please don't make the same mistake I did. I would never recommend this place to anyone. In fact, I'd actively warn people to stay away. You deserve better. Your body deserves better. Your health, your comfort, and your peace of mind deserve better. Rowan failed on every level -- and I hope this review helps someone avoid the same experience.

    Amazing experience!!!!! Nurse Priscilla was so sweet and confident. I had got about a month previous to Claire's and my little one freaked. Her experience at Rowan was amazing since Priscilla was so patient and gentle with lollipops, stickers, dots, etc. it was amazing!! It is expensive but worth it.

    I brought my 4 month old daughter to get her ears pierced and didn't have the best experience. Upon entry, I didn't feel very welcomed. They pierced my daughter's ears and it was WAY out of place. I left and I wasn't happy with the work. I went back in and I was freshly post partum so I was crying because I was upset and the nurse that pierced her ears did not apologize once and she was laughing in the back while I was crying to the other nurse who was also pretty rude but more understanding. She they told me to come back the next day to fix it. They re-pierced it the next day and refunded me which I appreciate. But for nurses, you would think they would be more compassionate...they were pretty rude. & on top of that, they double charged me. My daughter is 11 months today, and they're still WAY OFF. Sad she's going to need to fix it in the future.

    Pierced ears
    Emily C.

    Jessica was fantastic! She was very kind, professional, and clean. She helped my daughter feel comfortable and confident, despite the nerves she had before. After the piercing was done, my daughter was feeling very emotional and Jessica encouraged her to feel her emotions and that crying was OK. But also kept telling her how brave she was. The service here is unmatched. We will absolutely be back!

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    1 month ago

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    1 year ago

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    3 months ago

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    11 months ago

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    1 year ago

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    10 months ago

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    10 months ago

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    3 months ago

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    6 months ago

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    11 months ago

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    9 months ago

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    2 years ago

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    Rowan R.

    Reviews like this are music to our ears! Thank you for choosing Rowan!

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    1 year ago

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    1 year ago

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    7 months ago

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    7 months ago

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    1 year ago

    Took my three month old daughter to get her ears pierced, it went smooth and quick! The girls there seemed knowledgeable.

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    2 years ago

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    10 months ago

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    2 years ago

    Staff was knowledgeable, friendly and professional. Large jewelry selection, prices match the quality.

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    11 months ago

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    1 year ago

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    Ask the Community - Rowan SanTan Village

    Review Highlights - Rowan SanTan Village

    Then nurse Priscilla came next to us and she started to explain to my son.

    Mentioned in 2 reviews

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    Rowan SanTan Village - jewelry - Updated June 2026

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