I was finally called back by a supervisor only for her to cover for and make excuses for her…read moreincompetent employee who obviously was so busy in conversation with a coworker to had me in their system. She claimed I was going to be called next and that my doctor was just finishing up with her patient. I call bs on that because in fact last year when I was there for a simple annual cleaning I was never attended to by a doctor and it was an assistant that did my full cleaning. So any of the assistants could have called me at any time. Instead they called the 5 others including a man whose appointment was one hour after mine. Nice to know the supervisor is so loyal to her employees at the expense of their patients time and expense.

I have a huge fear of the dentist. I get anxious just thinking about cleanings. I seriously white…read moreknuckle the dental chair during my cleanings. The dental hygienists I have seen have both been great. They calmed my nerves. They have televisions you can watch while they work on your teeth. Not sure if they have the option to listen to music but I will pick that option next time. Kind of hard to watch tv with a dentist in your face. Dr Aurentz is so sweet. I had multiple fillings that needed to be fixed. She is so sweet and made the fillings sound like they were no big deal. I get embarrassed by my teeth and smile but they really are all so positive in this office.

Went in January, was told I had 6-8 cavities, they helpfully offered a payment plan to get them…read moredone. Didn't have insurance so I put it off. Went to another dentist (having had no work done) and got a clean bill On my teeth, no cavities. Almost went through with having my "cavities" filled

First off I scheduled both my kids here take off work; pull Kids out of school…read more Wife shows up and they do not have an appointment for my youngest . Then tells my wife they can't see us because it's a HMO plan. Well that's weird because when I scheduled appointment they had insurance info. What a waste of time .

Very good experience ... Dr Graves is so friendly, professional, and skilled - as are the other…read morestaff I encountered. They worked to find options and solutions for an older man with no insurance - very much appreciated !

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

I arrived about 10 minutes late to my appointment yet they still took me in no problem. They took a…read more360 X-Rays of my head while I was still holding on to my phone and keys. Don't know if that had anything to do with it but my head was hurting so bad afterwards and felt dizzy. My blood pressure also came up as low which always comes out normal? They then informed me because I had gone to another dentist within the past month that visit wouldn't be covered by my insurance.. I left mid appointment feeling worse than when I came in unfortunately.

I've been coming here for over 5 years and am never disappointed. I am always able to get scheduled…read morewithin weeks and appreciate the reminders sent to me before my appointment. My hygienist, Gina, was very informative, straightforward about what was needed and recommended and ensured I was comfortable throughout the duration of my cleaning. I always leave more than satisfied!

I'm not sure about the doctor personally, as I was unable to get past the front desk. I called…read moresimply looking for a general quote after already visiting two dentists and completing all necessary X-rays and CT scans. I explained that I already had the imaging done and was only trying to get an estimated cost before scheduling anything further. Unfortunately, I was repeatedly told that no quote could be provided over the phone and that I would need to come in for another evaluation. I understand that every office has its own policies, but I was a bit surprised because several other dental offices were able to provide at least a general estimate based on the information I already had available. As a patient, it can become both time-consuming and expensive to continue scheduling repeated consultations for the same diagnosis and treatment discussion. I do feel there may be opportunities for the office to modernize certain processes and better accommodate patients who already have recent records and imaging completed elsewhere.

Dr Truong is fantastic. My little 4 year old was so nervous for her dental checkup, but he made…read moreher so comfortable. She enjoyed her visit, had a positive experience and will be coming back again. As for myself , I was very impressed with how Dr. Truong was so thorough in examining my teeth and explaining what treatment I needed. I trust him 200% and will be seeing him to get all my work done.

Wow! As soon as I walked through the door for my appointment, I was not greeted by a clipboard, but…read moreby a person. I was greeted by name, with a smile. I was immediately welcomed into the back for my dental checkup. Zero wait time. The dental cleaning was comfortable, friendly and professional. I've never been treated so professionally in a medical venue before.

Lavon Dental is the ONLY dentist office that I feel at ease at when I need to get work done. Here,…read moreI don't sit in my chair and shake internally and externally while they do work. They are kind and calm even while working w someone like me, who is terrified to see a dentist! They are so friendly, knowledge, and honest.

From the moment I walked into Sweet Family Dentistry for my first appointment, I knew I had made…read morethe right choice. As a new patient, you never quite know what to expect--but any nerves I had quickly disappeared the second I was greeted at the front desk. The entire team was friendly, professional, and genuinely welcoming. What stood out most was how cordial and attentive everyone was. They didn't just process paperwork and move me along--they took the time to get to know me. I felt like more than just a name on a chart. Every staff member I interacted with was knowledgeable, patient, and happy to answer questions, making sure I felt comfortable every step of the way. The level of care and attention to detail was truly top-notch. From the thorough exam to the clear explanations about my dental health, everything was handled with excellence and professionalism. If first impressions mean anything, Sweet Family Dentistry absolutely exceeded mine. I'm genuinely looking forward to my next visit--which isn't something you hear people say about the dentist very often

I don't think I've ever encountered a dentist who is as kind, responsive and attentive as Dr. Chan…read more I had a few questions after my daughter's visit and he made time to call me back the same day to discuss them. He also personally fulfilled a records request for me after hours, instead of asking me to wait the next day, which would have been more than reasonable. Thank you Dr.Chan!

I switch over to Greenhill when my insurance changes coverage, and I really never appriciated how…read moremy last dentist took care of me during my visits. I've given Greenhill 3 chances and each have failed, first visits he wanted to sell me extra stuff, I only went for a cleaning and trust my teeth are one of the cleanest that come through, 2nd visits he overslept and I waited outside with the dental assistances while we waited for him, about an hour, this last visit I actually got seated on time, but after 10min in x-rays I didn't get my cleaning until an hour and a half later, just sitting in the chair with a bib. I just can't even try anymore, never been at a dentist for 2+ hours just to have them clean my teeth for 8 minutes. Go somewhere else, I refuse to continue to come here and pray my coverage let's me go back to my last dentist in Rowlett

Wow! I am so impressed. Like many, I do not love going to the dentist. Dr. Bhatt provided high…read morequality care in a friendly manner. My cleaning went well and Dr. Bhatt and his staff did not push any additional unneeded services. Also, my insurance was accepted and their office works with many insurance plans. Additionally, Dr. Bhatt spent time answering each of my questions and was genuinely so kind!