This dental office is a Rockwall GEM! It also doesn't hurt that it's close to my other favorite…read moreplace to go, a certain store with an orange logo and lots of tools! After I expressed my frustration with finding a dentist who will do a great job, but not over-treat, Dr. Williamson was recommended to me by two friends who are both retired dentists, one of whom served the presidential fleet including the pilots and crews of Air Force One in the 89th airlift wing during the Johnson and Bush administrations. My first visit went great. I told my wife the the staff were welcoming and some attend a church like our own. The office has invested heavily in technology, and exudes a warm and friendly atmosphere. Kelly did a fantastic job doing my x-rays, pictures and initial health history. I have set up our entire family with their office. They are out-of-network, so my insurance will not pay as much for many procedures, but for the most common preventative care, it still covers 80 to 100% of the cost. In the end, I think our costs are going to be about the same, without the shenanigans of the insurance company's approval. I'm not the cheapest in my own industry, preferring to provide greater value, and my impression is that Dr. Williamson's office is the same.

While the care was good they neglected to inform me that they were out of network with our…read moreinsurance. They accepted our insurance but we were not covered as well as if we had gone to an in network care provider. They informed me that if would cost more as I was in the chair getting my teeth cleaned as well as my FOUR children were with various hygienists doing the same. We only got routine cleanings, four kids with fluoride, and two sealants in my kids for the low cost of over $1,500.00. Seriously expensive! Then to top it off their estimates were way off base and we ended up owing them almost $800. They also sent me and my daughter home with quotes of us each having four cavities needing to be filled. At the tune of nearly $300 a piece. Needless to say we immediately switched to an in network provider and I am still paying Dr. Williamson's office what I owe them. My daughter and I went and had our cavities filled elsewhere. We each only had two! And his charge was $160 per cavity and that included the extra cost of laughing gas so we could be more relaxed. He even felt bad when I had explained to him what happened with our previous dentist and the amount of money we owed that he took our X-rays for free before filling our cavities. I don't appreciate being price gouged and left in the dark about our insurance not being in network. While the staff is nice, so is the staff at every other office I have ever been to. For reference we also moved from the Vail Valley in Colorado (a very expensive place to live) and I never sent this much on our dental care there. I thought people should know what they are getting into. The cost is so high. If you enjoy throwing money away on dental care that would cost less anywhere else for the same treatments then go ahead: )

I arrived about 10 minutes late to my appointment yet they still took me in no problem. They took a…read more360 X-Rays of my head while I was still holding on to my phone and keys. Don't know if that had anything to do with it but my head was hurting so bad afterwards and felt dizzy. My blood pressure also came up as low which always comes out normal? They then informed me because I had gone to another dentist within the past month that visit wouldn't be covered by my insurance.. I left mid appointment feeling worse than when I came in unfortunately.

I've been coming here for over 5 years and am never disappointed. I am always able to get scheduled…read morewithin weeks and appreciate the reminders sent to me before my appointment. My hygienist, Gina, was very informative, straightforward about what was needed and recommended and ensured I was comfortable throughout the duration of my cleaning. I always leave more than satisfied!

Went to Bayside last week for my routine cleaning....met by Teresa at the front desk...she is…read morealways such a ray of sunshine, friendly and efficient. Before very long, Gabi, my favorite hygienist was ready. She is always so personable and friendly. Her work is very thorough and efficient. I can highly recommend the folks at Bayside for your dental care. Kay Brown

Three things make this Dental Office the BEST, 1. Everyone that work there is always in a great…read moremood 2. You can always hear laughter and 3. They play the best Music in town. 3 Cheers !!

We were hoping we would have a good experience. unfortunately,…read more we were treated like our payment was more important than our teeth! Karla, the office manager, repeatedly let us know that they don't do payment plans, because people don't pay! Karla also insisted to pull last payment from our account! Said it didn't matter if I made the payment or she pulled it from account! well, it does! So make sure you pay upfront or your insurance does! just so you know. So disappointed in Rowlett Dental.

This dental office is amazing! The staff & all. Dr. Pollock is so good with the kids. My 4 year…read moreactually looks forward to visiting the dentist!

I am very disappointed with my experience at this office. We received inconsistent information from…read moredifferent providers about my husband's treatment. Initially, we were told that both impacted wisdom teeth needed to be removed with bone grafts. Later, another provider said only one tooth would need a bone graft. When we finally met with the oral surgeon, she advised us not to remove the right impacted tooth because it was lying sideways, very close to the nerve, and could cause permanent numbness. We ended up removing only the left tooth. The billing was just as confusing. We were charged for one hour of IV anesthesia (four 15-minute units), but the timeline simply doesn't add up. I left the treatment room at 1:03 PM, and my husband didn't even have an IV yet. At 1:33 PM, a staff member told me the procedure was finished and asked me to bring the car around. My husband walked out at 1:45 PM. When I questioned the one-hour anesthesia charge, I was told it included recovery time. That explanation did not make sense to me, especially when the actual sedation time appeared to be much shorter. Patients deserve clear communication, consistent treatment recommendations, and accurate billing. I have requested a detailed explanation of the charges and hope the office will review and correct them. Until then, I cannot recommend this practice.

Always a long wait at this place. Typically 30-45m with an appointment. I don't know if they just…read moremake a habit of overbooking or what. Also I feel that they charge more than usual even with a good dental insurance. My copay here doubled in the last 3 years. I think people come here because it's convenient and they have payment options. But make no mistake, this is a McDental.

Fabulous experience. They were great with my 2 younger children. Will definitely be going back.read more

I took my son here for his first appointment as he just turned 2. The staff was very friendly and…read morekid centric. They brushed his teeth, counted them and visually looked for cavities. They did not take any xrays. I expected a more thorough visit with a complete examination. I chose this office since it was kid centric but I am now having to book another appointment with my dentist for my son to ensure he has a complete review and that his dental health is really tracked. I think this office is good for maybe a basic visit.. but I need a bit more from our visits.

I recommend y'all to come to Sweet Family Dentistry!! They are great team.. They will be there and…read moretook care of pain and fixed my tooth.. it's not really expensive!! I got approved by payment program fast!! Trust me.. that place is very special!! That's why they called sweet!!! Thanks Everett

From the moment I walked into Sweet Family Dentistry for my first appointment, I knew I had made…read morethe right choice. As a new patient, you never quite know what to expect--but any nerves I had quickly disappeared the second I was greeted at the front desk. The entire team was friendly, professional, and genuinely welcoming. What stood out most was how cordial and attentive everyone was. They didn't just process paperwork and move me along--they took the time to get to know me. I felt like more than just a name on a chart. Every staff member I interacted with was knowledgeable, patient, and happy to answer questions, making sure I felt comfortable every step of the way. The level of care and attention to detail was truly top-notch. From the thorough exam to the clear explanations about my dental health, everything was handled with excellence and professionalism. If first impressions mean anything, Sweet Family Dentistry absolutely exceeded mine. I'm genuinely looking forward to my next visit--which isn't something you hear people say about the dentist very often

It takes someone pretty darn special for me to trust to provide dental work for my 4 year old…read moredaughter. And Dr. Keisha and her staff were nothing short of amazing in their care for my daughter and her over-protective, cautious Dad. The moment we walked in, we were greeted by the very kind front desk personnel and made to feel welcome. The office itself was crisp and clean, everything you would expect. I cannot express enough how wonderfully we were treated from the front desk, to everyone we came across from that point on, including the hygeniest, to the assistant and everyone in between. And of course Dr. Keisha who was kind, professional and very passionate about what she does. Did I mention amazing with my daughter and I'm sure other kids. Her and her staff had a wonderful bedside manner with my little girl. I cannot thank them enough. And just to be clear, I had met Dr. Keisha when she was a customer at my work and her kindness and the way she carried herself was why I sought her out once I found out she was a dentist. She is geniuine and kind inside and out of her office! And it falls from the top down, so her staff is just as professional and kind. I highly recommend Aurentz Family Dental for your kids or yourself. You will be very happy.

After registering on line and then having to re-register upon arriving (they could not find me in…read moretheir system), I became a bit frustrated!!!! They made me wait for forty-five minutes after my scheduled time frame and I decided just to leave! After doing my research, I found Dr. Hittson in Rockwall with excellent credentials!! Try her, she is well established with a Sterling record!!