This company is a scam!!! be aware they sold us defective batteries and refuse to give us a refund. The "Manager" is a joke! no communication skills, their contract with AAA should be terminated at once. read more

Thank for towning my car you guys have a great attitude! On time! And Fast! Great pricing too!

There tow truck operated by employee named Popal blocked the driveway. As I requested the driver to move his vehicle so I can exit my house and be on my way, I was met with verbal abuse. I had to call AAA and wait 30 minutes before he finally moved his vehicle. my request for formal complaint were ignored by someone named Moricio who claimed to be the manager. Their contract with AAA should be terminated read more

Roulette towing, towed my car (I have AAA) They broke the Tie Rod while towing it. Extremely Unprofessional. They made lame excuses for their mistake, and they want me to let them fix it. They are Crazy. I have to file a complaint with AAA to cover the cost of repairs. Roulette Towing Sucks. read more

Had a tire bow out on Sierra Highway. All the service seemed fine. The guy was courteous but had no clue how to get my spare out of the car. As I watched him he didn't jack the car up enough to put the spare on flush. He than put one lug but on and realized he needed to Jack the car up more. He said he couldn't put the locking lug but on the spare. He used one of the extras lug nuts and didn't put it on straight. Now the tire store can't get it off and has to replace the post! The tire store also said he could have used the locking lug nut on the spare. read more

Had a flat tire and Daniel came to the rescue. He is literally one of the most positive guys you'd want to meet, not to mention he got my tire changed fast and easy. He's a great ambassador for his company, and he made me forget I was tired and a little frustrated that I had a flat. Great work Daniel! Thanks for your inspiring pride in your work and joyous approach to your customers. read more

If I could report these people for fraud, I would. I have reported them to Triple AAA. Triple AAA sent them to pick up my son's car after he hydroplaned across the freeway and collided with the center barrier. He gave them the address of the repair service they were to tow it to. Because it was after hours, they told him they would tow it to their location and take it to his repair service place the following day. When he called the repair shop 3 days later, the car was not there. At this point, because he was working he asked me to call the towing service. I did and was told we owed them $1,260.00 CASH before they would release the car. They said they had towed it to our repair shop and it was closed so they told my son they were taking it to their location and he would have to have his insurance company pick it up. They never told him that. They claimed he signed a receipt stating such, but refused to show it to me. Said since I had full coverage, I should just call my insurance company and they would pay for the towing and the storage fees. I called my agent and put her on the phone with them; she was privy to their yelling and screaming. At one point, another man showed up yelling at me, "Who are you? Who are you?" I said, "I'm the owner of the car." He said, "Well I'm the owner of this business and get out of my office." At that point, the tow truck driver my insurance company had sent showed up. They gave him the keys and I walked away with my $1260.00 in cash still in my purse. If YELP had minus stars, that's what these people deserve. read more

The reason of the two stars is because costumer service. The guy who answered the phone was very aggressive. First, he asked me what was the problem with my car. I explained what in my understanding was the issues since I am not a technician. Then, he said it was the battery and that he was going to send a guy to jumpstart my car. I tried to explain to him that I needed a tow truck because I have my other car with me and I needed to take the broken car to the dealership since it's a new car that I just bought six weeks ago ( Hyundai Veloster ) the car is supposed to be under warranty and you know the dealerships it may take it 3 hrs, one day or the whole weekend since I didn't have any appointment because this was totally unexpected. After all this dilemma, the guy on the phone told me "if you need a tow truck it will take 4 to six hours" Obviously, this response was unacceptable and I suggested that I might better call roadside assistance again ro find a different company. Then he replied the following "ok call other company the might give you an express 15 min service. That was very rude and sarcastic when you are in a emergency situation and what you need is help not bad attitude for an employee, manager, or owner of a company that is getting paid to do his job. I don't recommend this company at all. Good luck with your towing experience. read more

Zulu provided such excellent service - offered us cold water upon arrival - made sure to help us up into the vehicle cab safely - provided us photos of our vehicle when dropped it off read more

My car needed a tow out of a parking structure and I was very fortunate to get an amazing person like Zulu to help me out! We figured out a plan and he called Delta for help and these men both made my night! They were fast, helpful and kind. If you ever need a tow and end up getting Zulu just know you're in great hands! Stress free! read more

I've needed to be towed a few times and this is inarguably the worse experiencei hopped in my car and discovered my tire was flat. I called AAA -they were great as always. The tow man arrived very quickly. But after my car was on the truck bed this guy refused to take me to the designated spot. He kept telling me my destination was 12 Mike's away and my card didn't cover that. THE DESTINATION WAS 4 Miles! I argued with him for 15 mins while the place was preparing to close. Then he said he didn't have time for me because he was about to be off. He said he was going to drop me off at pepboys. NOT where I had already made an appointment. He said " I don't know. I'm just driver." So I sat there looking up a "closer establishment" While he grumbled about me wasting his time. Then he pointed on his paperwork and asked for my help. To which I replied, "I dunno, I'm just the customer." I found a new place. Made an appointment while we drove. And guided him the whole way with my waze app. God bless waze. After he dropped my car off his weak demeanor seemed slightly apologetic but he never said anything. As he drove off I was tempted to flip him the bird. read more

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Let me explain: The only reason these guys got an extra star is because he did get my car to MY repair shop!!! I was in an accident on the freeway. He arrived and I asked if he was there, sent from [unnamed] repair shop. HE SAID YES. Awesome, I thought. Things are moving. Then as he gets the chains attached to my vehicle I get a call from a tow company - says he was ordered by the repair shop and enroute. I asked Rowlett AGAIN - in fact, I asked no less than four times if he was from my specific repair shop and each time he said yes! So the guy on the phone tells me to proceed and I assume I am doing the right thing. (This is the first significant accident I've ever been involved so I don't know the games about to reveal themselves.) We get in his truck, with my car loaded, and begin to drive off. He begins laying into me about the fees due and then he's taking me to his yard. WTF I replied?!? I told him to stop if it was necessary but I needed to make some phone calls. I proceeded to call my agent.... Long story short - this snake was preying on people like me. We get into accidents, they sit there listening on the scanners and leap. Like a hungry alligator. What should have been a ~$200 tow ended up being a $450 tow. (Yes, I did get him to take me and my car to MY repair shop, but only w a strong determination by me!!!) THEN, as if this slimeball wasn't bad enough, when we got to my repair shop I went into the office while he unloaded my car. I quickly explained what was happening to the staff and they informed me that this is not uncommon and that they would take things from there. Finally, he gets my car off the bed and comes into the shop insisting on a $450 payment. The shop explains that they will pay the bill and he upped the rate to $500 without even blinking!!!!! These guys are scam artists. These guys write a very fine line and I believe the insurance companies have enough power that they could stop this. End of the day they are paying the bill. It is in their best interest to not feed into this disgusting practice. If I understood his BS properly... He would've charged me $250 to take me to his yard but then I would start accruing $100+ fees/day for storage!!!! My repair shop was definitely proud of me for getting the vehicle to them instead of taken to his yard. Probably still cost less even though he charged more. Anyway, I think everyone needs to be aware of this scam/racket and if anyone could help put a stop to it through legislation, I think that should be done!!! read more

absolute atrocious behavior by driver assigned to pick up a car at the direction of AAA of California. the car was at an impound lot (where they also tow cars for a living) He grumbled and said he could not tow because there was no key. THE PERSON with the car HAD THE KEY BUT HE WALKED AWAY WITHOUT LISTENING and drove off. Even the owners of the impound yard yelled at him to come back!! prior to this, we waited from 11:50 am (dispatch) until 2:45 before he arrived. No call, no communication. AAA had to be called multiple times to comfirm. so, the impound yard owners towed the car which was only a short distance. VERY RUDE AND INCONSIDERATE!!! DO NOT USE THIS ATTROCIUS COMPANY read more

My car broke down in the highway a few weeks ago after working a 16 hour day. It was about 2 I. The morning and all I wanted to do was go home. After a brief wait, Zulu came to my rescue. He got my car on the tow truck very quickly, dropped my car off at my local mechanic, and was nice enough to drive me home after all of this to make sure I made it home safely. Zulu is the best! Such an interesting and friendly person on top of everything. I will be recommending Rowlett Towing to anyone else with car trouble! read more

If I could not give a single star for this rating I would. I had to contact AAA for some car trouble and needed a tow. I'm approximately 1.6 miles away from home. The driver arrives and isn't really interested in hearing my issues whatsoever. He started to approach me and I asked if he had a mask, because I'm not yet vaccinated and have a right to my protection. Clearly that request was too much for him because instead of towing my car 6mins down the street he instead moved it into an alley behind a restaurant and left. I learned from the AAA agent that i then had to wait another 2.5 hours for that my alternator is the issue and because he can't put my car in neutral his truck can't lift my car without damage to the suspension. This is the same truck that the driver Richard was driving, meaning my suspension may have damage due to his negligence. read more

Awesome service. I had trouble starting my car and contacted AAA. They dispatched Rowlett immediately, and Sako and Mike arrived in under 10 minutes. Very impressive response time, and they were very helpful and professional. Highly recommend. read more

This is where I had to come to pick up my son's motorcycle and personal belongings after he had an accident. He spent 4 days in the hospital and had 1 surgery but luckily he will heal completely!!! For that I am thankful. I was more thankful to find that this company had all of his his personal belongings from his helmet to his backpack and laptop which all survived with minor scratches. They were also professional and pleasant. I chose to give 4 stars is because the cost to get these things was pricy. The the accident was on Friday night, they were closed Saturday and Sunday and come Monday, I had to pay for 4 days but, my son was still alive, his brand new laptop was retrieved and you can't put a price on all that!!! read more

My kid and I got stranded in Burbank after hitting some road debris, our car started making horrible noises about 15 minutes away from home at 9:30 pm and had to get off the freeway. We were so fortunate to have Zulu from Rowlett come to the rescue. Rather then Zulu taking the easy way out and just towing us home and leaving us with the problem. He actually fixed the problem by tearing out the plastic that was rubbing up against my tire. He was definitely our knight in shining armor that night! Kudos to Rowlett for having such a great employee! read more

Rowlett Towing and my driver Kilo were awesome! They were prompt and courteous and I would highly recommend them!!!

Juan was great! Very quick and very efficient. My car had a fuel leak and he responded to my call asap. I would greatly recommend Juan M. as a driver! read more

These guys are amazing. I got into a terrible accident with my toddler in the car. A huge work truck rear ended me today and my car spin in the rain and hit a post. Thank God me and my daughter are ok. Paramedics and law enforcement was here getting a report. Although the paramedics were here to help my daughter wasn't comfortable with them, was terrified and shook up with what happen. When Rowlett arrived they were very helpful, friendly and sympathetic towards the situation. The driver calmed my daughter and myself down until my husband was able to get to us. The driver helped us get our personal belongings from the car and assured us that everything was going to be ok. Gave us all the information where the vehicle was going to be taken and even helped me receive the police report so I can just hug my little one. Although my car was in very bad conditions they managed to tie it down and still handle it with care. I'm very appreciative towards them and grateful for their service! read more

Terrific job getting my car from one mechanic to another, in 2 cities. Super-efficient, professional, & pleasant to work with. Thanks, guys!

I was immediately helped by the most amazing individual, Zulu. He instantly made sure I was okay and went to work instantly. He was quick, kind, had great humor and made the best out of my unlucky situation. He sent me home with a smile and made me forget about the my lost tire. THANK YOU ZULU, HE'S AMAZING: 10/10 read more

This is the worst customer service ever! The guy was an absolute creep and didn't even end up taking my car after he put it on his truck. His license plate number is 90576F2 chicken scratched his name on a business card when I asked him to give me his first and last name. His invitials I believe are RO. If there was a 0 star that's what I would rate it! read more

Zulu at Rowlett Towing was a real pleasure to have met. He did a fast job for us and he did it with confident skill. He was excellent at communicating what he recommended and he put in extra effort to tow us to our preferred destination. Having to call a Tow company means that, most likely, something very bad has occurred to you or your loved ones while in their vehicle; it's stressful, scary and maybe even expensive in the long run, not to mention, potentially very dangerous as was my wife and kids predicament was when they were struck on the side of the freeway without me there. So I'm very grateful and relieved for those who perform the difficult and dangerous task of helping individuals and families in these situations, like Zulu and Rowlett Towing. It means a lot. read more

Big thanks to Zulu! After getting in a big wreck he made us feel safe and taken of. It's those little things after a stressful event. Can't thank him enough. read more

Customer beware. This place is out to take customers in vulnerable positions for a ride. They do so by either giving misinformation or not providing clear consistent information. All they see you as is a dollar sign. Very unprofessional, inappropriate and dishonest. Clearly greed is a priority. When communicating with them get a name and time of communication, and write down what they tell you. As they WILL backtrack on anything they say. Take pictures of your vehicle's exterior and interior as things will likely get "lost" in the shuffle. This is poor example of humanity during these already difficult times. read more

Will never use this company again. This hispanic guy showed up told me he wanted $60. I said I pay yearly and asked him to give me a few minutes to call AAA and see why I needed to pay and he said dont waste my time and left. I called AAA and they said I had NO balance. This guy was trying to take my money not knowing I would have tipped him anyway.... DOnt use them they are not good people. read more

Had major trouble releasing my car from their lot. I called and told them in person, on the same day, to release the car to my insurance and they gave us the run around saying I never gave them permission to release the car. Either they lie to keep the car longer or they have poor communication. read more

Most recently I had a terrible towing experience but then I called AAA and they sent out this company and my driver was Sebastian, First hand I know some tow truck drivers are sometimes not super nice. This dude went above and beyond and stayed with me for the entire time and help me figure out how to tow my electric vehicle that was dead. It's not the easiest task but this guy Sebastian legit is super dope! And I was blessed to get him! He even helped me find a place that would work on my car because The one that AAA had set up didn't actually work on electric vehicles(BOO AAA) read more

I did originally have a problem with this tow company ... but I have to say after it was discussed with them they really came through... very professional.. went out the way to correct the problem and then some I would use them again if needed .. thank you so much for stepping .. fantastic read more

I thought this company was amazing the first time they assisted me, but they pulled the "Low quote now, oops just kidding now" card on me when they came back to install a battery. The service man called his boss to see if they could honor my earlier quote, and the guy wouldn't budge. I specifically requested that this company be the one that AAA sent to me because of their service, but I was proved wrong. I couldn't afford their second quote, so I was left stranded, and the work wasn't done. I am so frustrated. I just can't believe that they wouldn't go the extra inch for customer service- and its not about service at that point... it's about humanity and being a good guy... seeing someone in a time of serious need and honoring the quote your representative gave. The guy just drove away while I was in tears. Not sure what to do now, but I will never trust them again. read more

Horrible experience with this company. Had a flat tire on the freeway called AAA and these guys came out. When he got there he said he couldn't take us because we had 4 ppl in the car. I said fine at least take us out of harms way off the freeway he said ok. Went to make a call came back and said oh there's a bigger tow truck on it's way they will be here in 10min, the guy got in his truck and left us!! Called back AAA just to find out Rowlett Towing never called another tow truck and would answer our calls when we called them!! Horrible Horrible service!!!! read more

BEWARE -- Rowlett will take advantage of you when you are in a stressful and vulnerable position. They are a very unethical bunch. Just let them jump or tow your car to your mechanic, period. Only that. DO NOT BUY ANYTHING FROM THEM. It'll be money thrown out because you probably don't need it. Let your mechanic, who is a real professional and someone you have a relationship with, make decisions with you about your car. Not some guy who splits the profit of products with AAA and will sell you the moon ( or a new battery in my case) if he can. You need a jump or a tow that's ALL they should do. DO NOT LET THEM SERVICE YOUR CAR! read more

a week ago I used this company! today I again call this company! manager on the phone told me that the BMW X5 take it too hard work for them! unprofessionally!!! read more

Best tower in this business! Carlos had my Hummer H2 up on the bed before I knew it! The company dispatches quick and moves with expertise. I've been having cars and trucks towed for years and I've never seen such professionalism from a tow company and it's driver. Thank you Rowlett for making the bad experience of mechanical breakdown a pleasure to endure! read more

I got these guys this weekend for a tow on a flat tire. I can't remember my guys name but he was new . Shaved head really nice guy. Honestly handled my car with awesome care. Made sure when he dropped off my car at the tire shop I chose that I was alright and was very safe since I was alone. I wish I remembered te guys name who helped me because he was awesome and deserves a raise!!! We were talking in the car he was a bartender and past bus driver. Whoever he is tell him he rocks! read more

Today I called AAA to request assistance with the flat tire. They dispatched Rowlett Towing. I was absolutely impressed by Joe, the driver - he arrived just in time, looked very confident and professional and completed the job very quickly. He also checked tire pressure in other tires and inflated them per manufacturer's instructions. The best part, however, was him following me for a couple of miles to make sure everything was OK. Folks like Joe are rare find these days and kudos to companies like Rowlett Towing for finding these guys and keeping them to ultimate customer satisfaction. read more

Called AAA for battery service. Joe from Rowlett Towing arrived within 15 minutes. He was so nice and very efficient. He checked my battery and replaced it in under 20 minutes. He even had me start my car again just as he was about to leave to make sure it was still starting OK. Excellent customer service and skills! read more

Had an excellent experience. My Chrysler broke down and they arrived 20 mins after I called AAA. Courteous and I had a great conversation with a the driver. Highly recommended. read more