Purchased a 2021 Maserati Ghibli from another dealer that had some electrical issues and a check…read moreengine light on. Sent it to Maserati of Monmouth after speaking with the Service Manager, Joe. He assured me he would have a certified Maserati Tech work on it. After only 5 days of working on it , he personally drove it over 50 miles to make sure it was working properly. He kept me in the loop during the process and was extremely helpful. I picked it up and every issue was solved. I highly recommended Joe and his team for any and all transactions.

I recently had a very disappointing experience at Maserati of Monmouth when purchasing a BMW X5…read more From the start, the process felt misleading. The major issue was that the dealership overpriced the car on the official documents, which I noticed only after carefully reviewing the paperwork. This left me feeling deceived and frustrated. The level of transparency and honesty I expected from a reputable dealership was completely absent. Communication was poor, and there was no follow-up to address the issue properly. I cannot recommend this dealership to anyone considering a car purchase. Overall, I would give my experience 1 out of 5 stars.

Got to revised my previous review, even tho the first experience with them was not good, they found…read morea way to get my car fixed really quickly. The loaner was an issue but since they fixed in the same day I was able to managed. Drop the car in the morning and pick up at night with no issues and problem fixed. Will give them another try when I need it since this time they did good by me. Just don't expect loaner for the time the car is there and you will be good

I'm honestly confused as to why Maserati of Monmouth advertises such a large selection of pre-owned…read morevehicles at this location if customers interested in those vehicles are going to be made to feel as though their business is an inconvenience. I came into the dealership genuinely interested in purchasing a pre-owned vehicle priced below $40,000. I completely understand that this is a high-end dealership where some vehicles can cost well over $100,000, and even approach $300,000. However, I would expect a dealership operating at that level to understand that every customer who walks through the door deserves the same basic level of professionalism and respect, regardless of the price of the vehicle they are considering. What bothered me most was watching the salespeople argue about who had to take us because apparently helping us affected their sales rotation for potentially more expensive customers. Whether that was exactly how your rotation works or not, that was certainly the impression their conversation gave us. Having that discussion where a customer can see and hear it was incredibly unprofessional and embarrassing. I have never walked into a dealership prepared to spend tens of thousands of dollars and been made to feel so unwanted. The presentation of the salesperson who ultimately dealt with us didn't help the situation. At a dealership representing Maserati and Alfa Romeo, I expected a professional appearance and demeanor. Instead, he appeared disheveled and unprepared to represent a luxury dealership. Normally I wouldn't even mention someone's appearance, but combined with the argument over who had to help us, it reinforced the impression that our business simply wasn't valued. The frustrating part is that I actually liked one of your vehicles and was seriously considering purchasing it. I wasn't there wasting anyone's time. I was a legitimate customer ready to buy the right car at the right price. If Maserati of Monmouth chooses to advertise and sell used vehicles in the $30,000-$40,000 range, customers shopping for those vehicles should receive the same courtesy and professionalism as someone walking in to purchase a $150,000 or $300,000 vehicle. If that isn't how those customers are going to be treated, I genuinely don't understand why the dealership lists those vehicles for sale in the first place. I left feeling disrespected rather than feeling like someone your dealership wanted to earn as a customer. That's especially disappointing because I was prepared to do business with you. Your reviews speak for themselves and I wish I saw that before going in.

Recently brought my truck in for a warranty repair. Nick went above and beyond to get this done in…read morea timely manner. He kept me informed of the process although it wasn't easy dealing with a 3rd party warranty company. It appeared Nick was extremely busy and could have used 6 more hands, but he got it done and it didn't go unnoticed!

I know, I know--this might sound like a review from a friend or family member, but I promise it's…read morenot! I just had such a great experience, I had to share. My 2021 BMW X5 had started to show its age, racking up 135k miles. I walked into the dealership with a pretty clear goal: find the most affordable option that still felt satisfying after driving a luxury vehicle for years. I shared my situation with the sales team--my oldest just made me a grandpa (yes, I'm thrilled!), my second is graduating high school and heading to an out-of-state university, and I've still got one more at home, three years younger. In short, I needed something reliable, comfortable, and budget-friendly. I test-drove a few cars that just didn't hit the mark. That's when salesman Jordan Jernigan and his manager Brian suggested I try something different: an electric vehicle, specifically the 2025 Equinox EV. After trying out a few models, they even brought in a custom car just for me to test. From start to finish, they were honest, transparent, and genuinely helpful. No games, no pressure--just straightforward answers and a no-haggle price that worked for my budget and honestly exceeded my expectations. A big thank you to Jordan, Brian, and Dillon (the finance guy) for making what could've been a stressful process into a smooth and painless experience. Not everyone in this business is on the level--but these guys are. Highly recommend.

Sales was a joke. gave them my offer on a 2025 unit and then test drove. We came back and they…read morewasted 30 min in a cubicle chit chatting. I was the only customer there. I got them down to a close to what I wanted OTD price, but two days later I had a question on the vehicle's capacity sticker. So, I went to the dealership and stood by the unit on the lot. I then called my salesperson (Travis) on my cellphone and asked my legitimate question about the cargo capacity sticker as it varies by vehicle and how they are equipped. I asked for a picture of it. Travis told me. "It's out on a test drive with another customer and if it doesn't sell, I'll get back to you." I was standing right next to it (while they claimed it was currently out on a test drive). I was ready to buy that day, but glad I didn't. And no, it hadn't just come back. I had been there for a couple of hours inspecting it before calling him. I got the deal I wanted elsewhere. I'm all for the nature of the business and the fact that they need to max profit and the customer max savings. But when there is bold-faced lying, that's when I walk. If you want a deal, do not go into this or any dealership at all. Do it all in writing and force them to give you the best OTD price in writing (itemized). All of the "Can I get you coffee?" while they disappear for 20 minutes at a time, is old-fashioned and stupid. There are now even AI agents that will negotiate for you under a bogus e-mail address, to start the process. Don't fall for the "schedule an appointment" nonsense. It's all a stupid tactic. In writing, get the OTD price, take it with you, then do the test drive, and finalize.

Brought my 2017 Chrysler Pacifica in for an intermittent Auto Start/Stop problem (that my mechanics…read morecould not solve). They did some testing and did not find anything. The problem happened again within hours and has continued to happen getting worse. I called back asking if they had an Electronics Expert. They have one who apparently floats between shops. So I'm disappointed they gave me the car back without 1. Poring through the Chrysler database to find similar cases. 2. suggesting waiting for the expert. I had to ask. I have an appointment later this month. Fingers crossed.

Disappointing experience - problems started 28 days after purchase…read more Review: Unfortunately, my experience with this company was very disappointing. I purchased my vehicle approximately four months ago, and I strongly suggest that anyone searching for a car also consider dealerships with a better consumer history. Only 28 days after the purchase, I began experiencing mechanical issues that could affect the engine. Although the company performed repairs, the same problems continued to return repeatedly within less than three months. In addition, I do not believe the vehicle was properly inspected before delivery. The car was handed over with the oil close to its limit and with very low fluid levels in several systems that should have been properly filled. The tires were also already very worn and had to be replaced within just four months. I have driven less than 2,000 miles, yet the vehicle has already presented multiple serious problems. Even when the 3-month warranty is activated, customers are still required to pay part of the repair costs, in addition to transportation expenses and time away from work. I paid about $6,000 as a down payment, and so far I have spent approximately $8,000 total, including installments and repair-related costs. When I tried to exchange the vehicle, I was told there were over 200 cars available, but I would still have to pay additional money to make the exchange. After all the loss and frustration, I was expected to pay even more just to get rid of a defective car. Another very important detail is that for vehicles with more than 60,000 miles, customers may be asked to sign documents waiving the 3-month consumer protection, which makes it extremely difficult to resolve serious defects later. My advice, especially to non-English speakers: * Never sign anything under pressure. * Take all documents home and translate every page before signing. * If any problem starts, communicate only by email to keep proper records. This experience caused me to completely lose trust in this business. No one spends this much money to end up with a car that brings stress instead of safety and peace. Please think very carefully before purchasing from this company.

I want to leave this review as a warning to anyone thinking about buying a car from this company…read more If you are planning to buy a car for more than $20,000 like I did, please consider looking at Facebook Marketplace first. You will probably find similar cars for half the price and the quality might honestly be the same. The difference is that when you buy from this company, you pay a lot more and still risk getting a broken car. In my experience, this company sells defective vehicles. The problem with my car started only 22 days after I bought it. Since then, I have reported the exact same issue five times, and the car has already been repaired four times for the same problem. After six months, the issue still continues. What is even more concerning is that during the purchase process they make you sign paperwork that includes a paragraph where you waive certain rights. I strongly recommend that anyone buying from them take the contract home and read every single line carefully before signing anything. I feel extremely disappointed and unsafe driving this car. No one should spend more than $20,000 on a vehicle and then have to deal with the same mechanical issue over and over again. If you have also had problems with this company, please share your experience in the comments. It would help other people understand how common these situations may be and help future buyers make a more informed decision. I truly hope this review helps someone avoid the same mistake I made. We Will Let's start counting the number of reports of defective cars purchased from this company. put your problema here !!!

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.

I bought a car May 4 noticed on my hood near the windshield the paint was cracked and rough, as…read morethis was a loaner car for when other people used it for when there car went in for service. Called the dealership May 15 to have it looked at, less then two weeks of having it. Haven't washed it since i got it. Service CLAIMS it's from bird poop and they won't fix it. Told me it's a used car there will be things that aren't perfect which i understand but the car has 7,000 miles on it and the paint is cracking and rough. I spoke to my salesman Alex and he said he talked to multiple people and there is nothing he can do maybe they will give me a free service. I DO NOT recommend these people for service for a high end dealership this is unacceptable. Do not stand behind the products that they sell. The do not care about their customers image or reputation.

I purchased a 2021 Acura RDX from Acura of Ocean, and it has been one of the worst customer service…read moreexperiences I've ever had. Since purchasing the vehicle, I have brought it back approximately 16 times for a combination of mechanical and electronic issues. These included persistent Apple CarPlay chirping noises, speaker crackling, sunroof issues, and other defects. Multiple parts were replaced over time, including the windshield and sunroof, yet the problems were never resolved. The technical issues alone were frustrating, but the customer service is the real reason I am selling this vehicle. Most recently, I was told--after the car was already in their possession--that I had "rusted rotors" and was upcharged for the service. Communication from Brian Friedentag was nonexistent. Despite asking to be notified when the car was ready, Brian refused to contact me, leaving me without a vehicle. When I finally reached out, I was abruptly asked, "How fast can you get here?" I took an Uber because I had Court the next morning, only to be handed a dirty loaner vehicle covered in bird droppings, completely unacceptable under any circumstances, let alone for a customer who has repeatedly returned due to unresolved issues. Brian's communication - condescending and rude as it was - seemed to insinuate that I was the blameworthy party, and there was only a "miscommunication." I recorded all of our conversations, so I can confirm that I did not "misunderstand." At no point was there accountability, proactive communication, or basic respect for my time. The tone from staff (namely, Brian in this scenario) was dismissive and unprofessional. I am selling this car this weekend, not because of the car itself, but because this dealership made ownership unbearable. If customer service matters to you at all, do not buy or service your vehicle here.

,purchased a 2017 XT5 IN CASH , get the car home and the TPS light comes on , 2 weeks later the…read moretransmission service light starts coming on , "sorry we do not check the vehicles when they come in" and its "as is" was the answer!!! so basically when they welcome you to the family only means if everything is ok otherwise is means you get nothing from us after 2 weeks of owning the car. Got It , Never again , selling the car to Caravan before I lose my shirt!!!!

From the very start, everyone was so cordial. We were almost 15 minutes late for our appointment,…read moreso I apologized to the gentlemen who guided us into our spot. He said, "Not to worry. Early or late you're always welcome here." I was really impressed by his kind answer Which really exemplifies the character of Gold Coast. We waited for our Lyriq's service and were most comfortable and enjoyed the beverage amenities. Thank you for your great customer service.

Great experience at Jersey Shore Motors. Mike was very helpful from start to finish, and went above…read moreand beyond to walk through all my options, thoroughly explain the details of the deal, etc. We are very happy with the Explorer we bought, and the price was extremely fair. Couldn't recommend Mike and JSM enough!

Great experience. Mike was great to work with…read more Has great understanding of vehicles. Was super helpful in getting us 3 party financing.

This review is for Laura Patton in sales. She is an excellent person to deal with regarding buying…read morea car. Brought my Mom in for a new car and Laura was beyond patient with both of us. She really took time on a busy day to show my Mom all cars that she might like. Test drove until my Mom felt comfortable with what she was buying. She spent time with her after the purchase and went thru everything in the car in detail with my Mom. Laura has always been a non pressure salesperson who is very helpful with suggestions. Laura set up an appointment so when we arrived we wouldn't have to wait long. I have to say Laura is the only reason why I return to Galaxy. Has nothing to do with Laura as she is sales............... 1 star for Financial Dept - So regarding the financial department just decline all they want to sell you as you don't need it! - they try to sell you all these extra policies and scare you if you don't get gap insurance. Wanted to give us gap for a negotiated price of $25 a month. Decline and go to your own insurance company. We paid $30 for the entire year

Galaxy Toyota has repeatedly demonstrated a pattern of misrepresentation, dishonesty, and refusal…read moreto address documented defects in my brand‑new Toyota Tundra. Despite providing clear photographic and video evidence of multiple ongoing issues, I have been dismissed, given contradictory explanations, and ultimately told to "deal with it." Their conduct reflects: False statements about scheduled appointments Misrepresentation of services performed Failure to investigate or repair safety‑related defects Dismissive and unprofessional responses to legitimate concerns Based on my experience, I strongly caution consumers to avoid Galaxy Toyota at all cost. Their handling of my vehicle and their disregard for documented safety issues raise serious concerns about their integrity and their commitment to customer safety.