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    Royal Buick GMC

    3.5 (157 reviews)
    Open 9:00 am - 5:00 pm

    Services - Royal Buick GMC

    Oil changes

    Routine automotive maintenance

    Auto loan

    Royal Buick GMC Photos

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    How "Executive Director" Kevin Cravo speaks to his potential customers...
    Zachary A.

    ATTENTION OWNERSHIP!!!!!! Your "so called" Executive Director Kevin Cravo is an absolute joke of a person. How could you put someone with this guys mentality in the position he's in? I honestly wouldn't be surprised if he lied about his position and is just a sales guy but regardless this guy should be fired immediately for how he treats potential customers. I own several businesses and if I caught one of my employees treating potential clients like this there would be no if, ands, or buts about it. He would be gone. I asked him to remove me from the companies system and he still continued to cherp me via text because I wouldn't buy a vehicle from him and was accused of "poaching reps". I do not work even remotely in the same industry as car sales.... Anyways if I was owner of Royal GMC I would want to know the employees that were tainting my dealerships reputation and treating clients poorly. The funny part is is I was actually going to go buy one of the new GMC Sierras as soon as I got back from a work trip. I'll defiantly be taking my business up to Phoenix after this joker tried to be little me for not wanting to work with him. Anyways end of my rant. Just wanted to warn ownership and other potential customers of how you'll be treated of you turn down "Executive Director" Kevin Cravo. I'll post pictures of text messages he sent me. Update: I opted out of text messages. Kevin Cravo continued to contact me after I was told "I was removed from the system." This is a violation of "The Telephone Consumer Protection Act" and is ILLEGAL. I will be filing a complaint with "The Federal Communications Commission." This guys is obviously not a professional and has to get the last word in so it seems. I hope those messages were worth it because each text he sends me after the opt out is a $500-$1500 violation. I'm sure ownership will be ecstatic about this...

    XT5

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    2 years ago

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    3 years ago

    Cliff brown is absolutely amazing!!! He really goes out of his way for customers. Outstanding customer service!!

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    3 years ago

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    4 years ago

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    7 years ago

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    5 years ago

    Sales team is decent, wouldn't risk it with the service department, not great experience for me.

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    Page 2 of 4

    Ask the Community - Royal Buick GMC

    Is your shuttle able to get on the Air Force base?

    We encourage you to check with the gate guard on this one. Due to the credentialing process with the base which can periodically change, we would be apprehensive to give a general answer because we are not in control of the gate guard rules. In the… 

    Do they offer free wifi for you to use while you wait for your car to be serviced?

    We sure Do! Plus we have complimentary snacks and beverages. Need a charging station? We got you covered there too. For those who don't want to hang around, we have a courtesy shuttle that is able to drop you off and pick you up at the destination… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Royal Buick GMC

    Every time I am in that area of the store, both Susan and Rocky are courteous, polite, remember your name, etc...!

    Mentioned in 11 reviews

    Read more highlights

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    Canyon Auto Sales - van Dealership in Tucson, AZ

    Canyon Auto Sales

    (21 reviews)

    Mountain View

    I went in to see two specific vehicles. One had been sold a few days prior, and when I asked for an…read moreout the door cash price on the second one it actually went up 2k. Clowns I threw a price at him and he didn't even try to negotiate. He said they had a certain $ invested, and that number was fake because they buy the cars at an auction for cheap, just detail them and put them out on the lot. In addition: I initially sent them a chat asking the best out the door price for the first car we were interested in and was told that they couldn't give me a "out the door price" over chat and would I like to come down and see it. Never even mentioned that it had already been sold. Bassturds!

    ‼‼‼ ‼On June 26, my 18 year old nephew was taken advantage of at this dealership. He was beyond…read moreexcited to purchase his first vehicle. They preapproved him and he drove down from Wilcox. He was not offered a test drive or to negotiate the price of the vehicle. On July 31, the vehicle broke down on the highway with his infant baby in the vehicle. The following day he notified the dealership and he was told they would contact the bank and reverse the transaction. The following week, they "repaired" the vehicle. Within a week the vehicle broke down again. It will not start and my vehicle is without a vehicle . He cannot go to work as he works in Safford and cannot take his infant son to any DR appointments as they are in Tucson. The dealership refuses to help, my nephew has not even made his first payment yet. The vehicle has been broken longer than he was able to drive it. My nephew is in a very difficult situation, if he trades in the vehicle the trade in value is only $8K and that's for a vehicle that runs , if he doesn't make a payment his credit is ruined. They sold him a 2015 Chrysler for $15K out the door. I would NOT recommend this dealership as they took advantage of the fact my nephew was young and not familiar with the car buying process. ‼‼‼

    Car Time Supercenter

    Car Time Supercenter

    (22 reviews)

    This place was by far the best place I've gone to to buy a car. Salesman Angel was out of this…read moreworld, he went above and beyond to help me get my choice of vehicle. He even sat down to talk to me when I was having a breakdown, at the time of me signing to get my car I had gotten an emergency phone call. Angel was just that an angel to me as I'm in tears and filling out my paperwork. If I ever need to buy another car this is the place I will go to. Go check them out and see Angel for assistance.

    When i picked up my vehicle is was making a clunking noise from the front end, they worked on my…read morecar twice. When i received the car back the steering wheel and front tires were crooked. When i spoke with Rocky he said to go through the warranty. The warranty explained they do not cover the front end either being not aligned properly or not being aligned at all when it was suppose to be aligned when the rack and pinion was changed. I explained this to Kim(the office lady) after talking with the warranty company and she said she understood why they wouldnt cover something like this. A few times i was told someone would call me back about this, no one called. At the time i started calling all that i could notice to the eye/ear was that the steering wheel was crooked, the original clunking noise was back and the front wheels were pigeon toed(pointing inward) due to this it started to wear a balled section along the outer edge of the front tires. Because i am not a car mechanic, i looked over the 5 year maintenance plan i was given when purchasing the vehicle. Firestone complete auto care is a participant in this program. After seeing this i have brought my car to the local firestone complete auto care place here local to me. They have diagnosed what is going on with the front end of the car. Per Firestone complete auto cares inspection: the car was given back to me with the front end is so far out of alignment that it is twisting the other mechanical parts of the front suspension and steering. Due to this it has damaged the front tires, suspension, control arms and sway bar bushings. This is all explained in the documentation that they provided and i have attached below. To recap, i had originally brought the vehicle back due to a clunking noise coming from the front end. The inhouse mechanic said it was the top of the front suspension and mentioned the rack and pinion was bad as well. The 2nd time the vehicle was brought back was to replace the rack and pinion. Our appointment was for 930 or 10 a.m., it was explained we had to wait in town for the vehicle to be done, at 1 pm i stopped back in and asked the mechanic if he was done, he stated he hadnt even started on my vehicle yet. Per your mechanic he stated he needed 2 hours to complete the repair, and 1.5 hours to bring the vehicle to have it aligned and return with the vehicle. 1.5 hours after he started to work on my vehicle i was called and told it was done and i could come pick it up. I have reached out once a week to confirm if the alignment was done. Last week or the week before i was able to speak to and ask Rocky if the alignment was done, Rocky stated that the mechanic there stated yes the alignment was done. This vehicle is not safe to drive now at this time. I do a lot of driving for work, i have had to park this car while i have been waiting to here back. This is a direct result of the mechanic either not doing the alignment, or whom he brought it to did a terrible alignment job which in turn has damaged/ruined the main steering/driving components of the vehicle. I do not recommend this USED car dealer.

    CarMax

    CarMax

    (121 reviews)

    I had a great experience at Carmax. The saleman was knowledgeable and friendly. You might spend a…read morelittle more than another used car dealership, BUT the quality of vehicles at Carmax is so much better. Don't get burned, go to Carmax.

    These people are very dishonest. I needed a new fuel efficient car- so with the low key reputation…read moreof Carmax, they were one of my first stops. I found a car that was very close to what I wanted and the physical location of the vehicle was in California. It was 161.96 to transfer the car from Palmdale to Tucson. I paid that fee on 08/31. On 09/04, I was notified that the car had arrived in Tucson. Because of the holiday, I called in on 09/08. When I was connected with a representative, they let me know that even tho I had paid to have the car transferred, the car was not reserved in my name and anyone could buy it. I let the representative know this was disconcerting because I was told that the car would be reserved throughout the process. When we began the "financial" process, it was determined that the rates I was quoted during pre qualification were not even CLOSE to what the real numbers were. If I had seen these numbers initially, I would have never paid to have the car shipped in the first place. This is classic bait and switch so they can get extra funding to move their inventory around. Fuel costs are high so they get extra money from consumers like me by baiting us in with unrealistic numbers on their "Pre Qualification". When the poor consumer learns of the "real" numbers, either they bite the bullet and pay, or walk away. I called in to their "Customer Relations" department and tried to get a refund. They laughed and told me there was zero possibility of that happening. I walked away and I am so glad I did. I did the deal with Carvana. The rates I was quoted with Carvana stayed true throughout the entire process. No bait and switch. And oh-- the downpayment was lower with Carvana and APR was a great deal lower. Skip this place. They are scammers. Do yourself a favor and either go with a old fashioned dealer or go with Carvana.

    Royal Buick GMC - car_dealers - Updated September 2026

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