Cancel

    Open app

    Search

    Royal Buick GMC

    3.5 (158 reviews)
    Closed 8:00 am - 7:30 pm

    Services - Royal Buick GMC

    Auto loan

    Auto maintenance

    Oil changes

    2 More Services

    Auto repairs

    Routine automotive maintenance

    Royal Buick GMC Photos

    You might also consider

    Recommended Reviews - Royal Buick GMC

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    How "Executive Director" Kevin Cravo speaks to his potential customers...
    Zachary A.

    ATTENTION OWNERSHIP!!!!!! Your "so called" Executive Director Kevin Cravo is an absolute joke of a person. How could you put someone with this guys mentality in the position he's in? I honestly wouldn't be surprised if he lied about his position and is just a sales guy but regardless this guy should be fired immediately for how he treats potential customers. I own several businesses and if I caught one of my employees treating potential clients like this there would be no if, ands, or buts about it. He would be gone. I asked him to remove me from the companies system and he still continued to cherp me via text because I wouldn't buy a vehicle from him and was accused of "poaching reps". I do not work even remotely in the same industry as car sales.... Anyways if I was owner of Royal GMC I would want to know the employees that were tainting my dealerships reputation and treating clients poorly. The funny part is is I was actually going to go buy one of the new GMC Sierras as soon as I got back from a work trip. I'll defiantly be taking my business up to Phoenix after this joker tried to be little me for not wanting to work with him. Anyways end of my rant. Just wanted to warn ownership and other potential customers of how you'll be treated of you turn down "Executive Director" Kevin Cravo. I'll post pictures of text messages he sent me. Update: I opted out of text messages. Kevin Cravo continued to contact me after I was told "I was removed from the system." This is a violation of "The Telephone Consumer Protection Act" and is ILLEGAL. I will be filing a complaint with "The Federal Communications Commission." This guys is obviously not a professional and has to get the last word in so it seems. I hope those messages were worth it because each text he sends me after the opt out is a $500-$1500 violation. I'm sure ownership will be ecstatic about this...

    XT5

    See all

    4 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Cliff brown is absolutely amazing!!! He really goes out of his way for customers. Outstanding customer service!!

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Wil R.
    0
    88
    2

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan J.
    0
    15
    0

    4 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom L.
    13
    8
    6

    4 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T H.
    0
    12
    1

    3 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bill B.
    50
    27
    1

    7 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Sales team is decent, wouldn't risk it with the service department, not great experience for me.

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D P.
    0
    69
    2

    6 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Miriam W.
    76
    12
    10

    7 years ago

    Business owner information

    Photo of Todd R.

    Todd R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 4

    Ask the Community - Royal Buick GMC

    Is your shuttle able to get on the Air Force base?

    We encourage you to check with the gate guard on this one. Due to the credentialing process with the base which can periodically change, we would be apprehensive to give a general answer because we are not in control of the gate guard rules. In the… Read more

    Do they offer free wifi for you to use while you wait for your car to be serviced?

    We sure Do! Plus we have complimentary snacks and beverages. Need a charging station? We got you covered there too. For those who don't want to hang around, we have a courtesy shuttle that is able to drop you off and pick you up at the destination… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Royal Buick GMC

    Every time I am in that area of the store, both Susan and Rocky are courteous, polite, remember your name, etc...!

    Mentioned in 11 reviews

    Read more highlights

    You might also consider

    Milennium Motors

    Milennium Motors

    4.8
    (16 reviews)

    Punchline: just took my vehicle for its first oil change 3 months after purchase and the mechanic…read morewas swooning. He said every single thing on this car under the hood is like brand new and the motor surely doesnt have 150k miles even though the vehicle does. He literally said "where did you buy this? I would buy a car from them in a heart beat." Longer version: First off, I wanted to wait several months before posting this (hate seeing used car dealer reviews the day after a purchase!). My experience buying was excellent but more importantly the car has been excellent. I bought a 2006 toyota highlander with about 150k miles back in July. I since moved to chandler and brought the car back when I thought I had a headlight issue that in the end was just me not knowing how to use the car. Mike not only showed me how to use it (embarriaing lol) but when he realized I now live out of town and we miscommunicated about it (he thought I was just visiting chandler due to a poorly worded text on my part), he felt so bad he insisted I take $40 to fill my tank. That was so kind. Lastly the experience of buying the car was optional as well. No games or gimmicks, fair prices, and mike and his wife (sorry forgot her name) were kind and even told me to go home and think about it if I wasnt sure. Highly recommend.

    Mike and Jaime are both gems! They are basically family now, especially since my whole family goes…read moreto them for our car needs! Mike likes to keep the old part to show what was wrong and what he changed. Prices have been reasonable and fair. Highly recommend!

    Cactus Auto

    Cactus Auto

    2.6
    (87 reviews)

    Recently visited this dealership because I received a mail lottery ticket, and it stated I won a…read moreprize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people. Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway? Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.

    I had been looking at this vehicle for a very long time until I had saved enough to finally…read morepurchase. The distance to the dealership is 6 hours away and explain that I do not need financing and want to see the final numbers before I travel there but willing to put down money to hold the car ONE DAY; That took them forever and guess why... They added $2200 to the price from the day prior. Added a doc fee of $699 and then lied about getting a refund on my the amount of tax they were going to collect This place is SHADY ASF!!! I WOULD BE EMBARRASSED AND ASHAMED TO WORK THERE!!

    Precision Toyota of Tucson

    Precision Toyota of Tucson

    3.0
    (572 reviews)

    Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

    This review is about the service department…read more I own a Toyota Camry and received a notice about a recall of the airbag sensors. I called and spoke to someone who said that they would need to order the parts. A few days later I was notified that the parts had arrived. I called and made an appointment using their after-hours automated service, but when I arrived a few days later at the appointed hour, they had no record of my appointment and said they would be too busy that day to handle it. I don't know why my appointment didn't get registered, but anyway I made a new appointment. I brought my car in the second time and they took care of it. They told me it would take four hours, but it ended up taking about six.

    Royal Buick GMC - car_dealers - Updated July 2026

    Loading...
    Loading...
    Loading...