These guys are FANTASTIC. Don't believe the negative reviews. I bought my fiancée engagement ring here. Ive bought multiple pieces here. Even the jewelery i have NOT purchased here, they clean for FREE for me. I am currently in works of purchasing a diamond and white gold tenis bracelet for my girl. Ive bought other pieces elsewhere, but these guys are always the people i come back to. ANYONE who has worked with jewelers understands that there is BASELINE cost of gold/silver/platinum etc. Then there is the WORKSHOP cost. They dont "scam" you here. The prices are SPOT+LABOR+10%(on a good day) profit. Whoever wrote these absurd reviews before mine clearly are braindead. If your jewler made a pendant when gold was at 4K$ an oz and it sat on the shelf for 6 months at a 2500$ price point and these guys charged 2750 its due to them turning inventory over faster and the gold being higher at the time of making. My fiancée wears her engagement ring daily. Not a single stone has fallen out. Not a single piece has had any issue in the two years she has owned it. If we do have a problem im SURE they will solve it. People need to actually understand business instead of leaving uninformed opinions. If Royal Jewlers say its 18K its not 17.3 its not 17.7 its 18K and up. They tell you if its lab or natural stone. These guys are legit. I trust them VERY much. Proud to be a returning customer here. read more

I purchased a gold and diamond lock and key pendant from Royal Jewelers and was assured I was given a discounted price. However, when I researched the item when I returned home, I learned the same diamond and gold lock and key was being offered at $250.00 less than what Royal Jewelers charged me. When I returned to Royal Jewelers and presented them with the evidence of the price difference, the salesperson simply gave some frivolous excuse as to why the prices were different. This experience with Royal Jewelers has put me on guard and I will not be purchasing any more jewelry from Royal Jewelers. Overall, I'm of the belief that they are overpriced and although it is the goal of a business to make a profit, in doing so, businesses should not engage in price gouging. read more

STAY FAR AWAY! FRAUD!! I found a ring at the Royal Jewelers that I loved but not in yellow gold (in white gold). The Annapolis Store Employee Kate told me they had the ring in solid yellow gold at their other location and to come back in 3 days to pick it up. I picked up my yellow gold ring and wore it for 3 weeks... until I started noticing the yellow gold wearing off! I took it to another local reputable jeweler, and he said it was a white gold ring dipped in yellow gold which would eventually entirely wear off. ROYAL JEWELERS INTENTIONALLY SOLD ME A RING NOT SOLID YELLOW GOLD. I decided to check the Columbia Store and see if they really had the ring in yellow gold, they did not. Of course, since this was after 7 days (Royal Jeweler's pointed to sign on counter that stated this) they refused to refund me. AJ (the owner) complained about how much money this would cost THEM to provide me with the CORRECT ring that I ordered but relented and said they would remake the ring in a yellow gold for me for no charge (meanwhile I originally paid $6500 for a 14kt yellow gold ring with 5.25 diamonds). After several weeks I finally received the replacement- WITHIN 24 HOURS a diamond popped out. I brought it back immediately and they fixed the ring. 3 days later again, I noticed two of the small diamonds were missing. I went to the same local reputable jeweler that told me my original ring was not solid gold, and he said diamonds will continue fall out because the beads holding the diamonds in are not big enough. The ring was designed poorly and essentially it's a dud. Royal Jewelers has since dodged my calls and went as far as disconnected the line. I am out $6500. THIS BUSINESS IS A FRAUD. I filed a claim with Better Business Bureau and they tried to contact Royal Jewelers and they also were ignored, therefore, they cannot help to come to a resolution of the problem. I am stuck with a ring I cannot wear unless I pay another jeweler to remake it entirely - I was told this is beyond just fixing. There is a reason they have a 7 day return policy, because you aren't getting what you paid for! read more

I was looking for a nice men's sterling silver chain for everyday wear. I walked into the Royal Jewelers at the Annapolis Mall and I met salesperson Kate. She showed me a few chains that she had in stock, and I saw one that I liked. After trying it on, I was not sure that it would be long enough because I didn't have on the right shirt. I was going to wait and come back another day to try on the chain, when I had the right shirt on, to make sure that it would be the perfect fit. When Kate told me that I could try the chain out for a week and if I didn't like the length of the chain that I could return it for a longer one or get my money back. After a few days, I did return to the store to exchange the chain for the next size up. Kate at that time told me that the next size up would be almost double the price of the first chain. I then told her that price was too much for me and I just wanted to return the chain and get my money back. Kate then told me that I could not return the chain, but only get a store credit, which she never mention when I first purchased it. Now I am stuck with a chain that is too short. I am very unhappy with my purchase, and my first experience here at Royal Jewelers. I feel like I was taking advantage of, and I will never do business with Royal Jewelers again because they are dishonest to their customers. read more