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    Royal Pet Services

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Royal Pet Services

    Pet sitting

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    13 years ago

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    Barking Life Pet Concierge

    Barking Life Pet Concierge

    (16 reviews)

    Barking Life Pet Concierge came recommended through someone in our neighborhood…read more I've used Barking Life for 30-minute services (to let my dogs out/play/eat) and have also used them for overnight pet sitting in my home. They always exceed my expectations and impress me with their professionalism, support and expertise. My dogs love their sitter Britni, who is such a kind and caring person. Britni always sends me updates with photos every single time she's with my dogs. Barking Life's customer service is the highest I have ever come across in pet care. I will never use anyone else. Thank you so much Barking Life Pet Concierge!

    Unfortunately, my experience with Barking Life was VERY DISAPPOINTING…read more The day before an important trip, I contacted Barking Life for care for my two dogs. They quickly matched me with a sitter, and I paid over $250 upfront, completed all paperwork, and scheduled a meet-and-greet. The sitter spent about 1.5 hours with me, interacted well with my dogs, discussed their routines in detail, referenced future visits, and left with my apartment key and parking permit. At no point did she express any concerns. About an hour after she left, I received a call stating that the meet-and-greet "didn't go well" and that the booking was canceled. This was completely unexpected based on our interaction. What made the situation even more concerning was that the company initially seemed unaware that the sitter still had my apartment key and parking permit. Thankfully, another staff member personally retrieved and returned them more than two hours after the sitter had left with my belongings. To make matters worse, the cancellation occurred less than 12 hours before my trip, leaving me scrambling to find alternative care for my pets. Also, reunds typically take 7-10 business days to process for a service that was never provided. My issue is not that a sitter has the right to decline a booking. My issue is with the process. I would strongly recommend requiring a meet-and-greet before collecting full payment, or charging a small consultation fee until both parties agree to move forward. This would prevent customers from paying hundreds of dollars upfront only to have services canceled at the last minute. I also believe there should be clearer expectations regarding booking commitments. While emergencies, illness, or family matters are understandable reasons for canceling, none of those reasons were communicated in this situation. Customers should be able to rely on a booking once it has been accepted. Any concerns that may prevent a sitter from completing a service should be identified before payment is collected and final arrangements are made. Finally, I would encourage the company to be more cautious when accepting last-minute bookings. A cancellation less than 12 hours before departure can place customers in an extremely difficult position, especially after they have been encouraged to move forward with pet sitting instead of alternative arrangements. While I appreciate the employee who personally returned my belongings, the overall experience left me feeling unsupported during a time-sensitive situation when reliability mattered most.

    Zoe's Pawfection - So clean after Zoe's, they earned Sofa privileges!

    Zoe's Pawfection

    (38 reviews)

    this is the 2nd review.. all i can say it's outstanding service.. quality .. attention to detail…read more. and good value for your money.. job well done .. fox is happy!!!

    I initially started bringing my dog here when it was under different management, and my experiences…read morewere consistently positive at that time. Under the current owner, I have continued using the service despite it being an expensive grooming appointment ($120 each visit), expecting the same level of care and professionalism. After picking up my dog, I noticed his eyes were very red and he could barely open them. I called to calmly ask if anything might have happened during the grooming process. This was not an accusation, simply a concerned pet owner trying to understand what may have caused the issue. I was not given any clear explanation or details, and instead the owner Henry became immediately defensive, repeatedly insisting he "doesn't keep secrets" and that nothing happened. I was interrupted multiple times while trying to explain my concern, and the conversation felt tense and dismissive. After the call ended, I heard him yell "god damn" in the background. When I called back to ensure everything was okay, he stated he was "hangry" and again insisted nothing happened. He later left a voicemail that felt erratic, repeatedly mentioning he was hungry and stressed, referencing having "a lot of pots on fires," and stating he would make a note on my account. While I understand that business ownership can be stressful and that issues can occasionally occur, the lack of transparency, combined with the emotional volatility and erratic nature of the voicemail, was concerning. It raised questions about professionalism, emotional regulation, and overall safety in how customer concerns especially regarding animal wellbeing, are handled. Because of this experience, I no longer feel comfortable returning or recommending this business.

    Royal Pet Services - pet_sitting - Updated June 2026

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