I have been coming here for over 10 years and decided to go there last week and they were very disappointing. I paid extra for interior vacuuming and cleaning; however, when I left and got home I saw that the seat and the interior was not clean. I was very disappointed and will not be coming back there ever again. I think the new people working there are just lazy! read more

See all

Save your money and get the $5.00 wash, then wipe down the outside where water remains, then vacuum and clean the inside yourself. This is the only way you'll be satisfied even though you'll be doing the inside work yourself. read more

Hear Ye, Hear Ye By Royal Decree, I declare Royal Touch Car Wash to provide a most satisfactory cleansing experience for thy vehicle. Thy electric chariot safely promenaded through the soapy channel of swinging brushes and foamy brushes and sprays to be greeted by an attendant to hand dry and vacuum. The gleaming result was indeed satisfactory. There are bathrooms and car accoutrements in the waiting room. One royal suggestion: change the drying towels more often as the interior of thy vehicle had a used towel scent. read more

See all

First time at Royal Touch today, and I have to tell you, it was a very good experience! Some thoughts... -Not touch less, but gentle on my car, no damage or problems. -Free vacuum with wash. -Cheapest wash is $5. -The guy who "pre washed " my car before I went in did a better job than many car washes : ) Highly recommended! read more

See all

Horrible experience. Was my first time there and was not sure what to do. After I paid for the service the guy who barely spoke English yelled at me to go inside. Not sure what he meant (he meant to drive inside the wash) I parked where they detail cars. He came over, said "no wash for you, too many changes, give your money back" and refused to service my car. I said I was going to give him a bad review and he said he didn't care. I felt like I was at a soup nazi place in Seinfeld. Where are we as society heading, where is our American service and business model gone? read more

Started giving this place another try and they've become better. The interior cleaning could be better though. There are still spots and places they miss vacuuming and cleaning but it's better than before. read more

BLU says they really do give you the Royal Touch at this car wash. Lots of soap in the wash. They were super busy and had a lot of workers so the line moved pretty fast. read more

Royal Touch Car Wash - My dog BLU - Car Wash Near Me - Buffalo Grove, Illinois

AVOID AT ALL COSTS - dishonest management They damaged my windshield and denied even though they have a camera system indicating the car was not damaged going into the wash. Take your business elsewhere. The owner and manager have zero integrity and do not deserve your business. Give your business to any of the dozen of other competitors in the area. If management has any personal integrity they will respond to this rating and repair the damage - this review will be updated according to how they react. read more

Major scratches in the paint of my 6 moth old Jeep. What on those towels Never go there again read more

Not as expected. Exterior 80% cleaned and interior 70% cleaned. Check the photos. Paid $15 plus $10 for inside and this is not clean. Don't waste your money here. This place is a waste of money for the price. I have been to other places that have done lot better service for the price. And when told the guy he missed spots he said i would have to spend more money to get that clean so what did I spend $25 for. I'm going to file a dispute with my credit card with toys kind of horrible service. read more

See all

Last 3 washes this month were not good. Soap remains after rinse cycle. The hand dry is a joke. they wiped the windows, mirrors and a small section of the hood. The do not dry the side panels or doors. White streaks remain after the side areas not wiped dry. They used to be better. read more

This car wash is very conveniently located close to work & I have used it before with mixed results. Never again. During a recent visit, the car was not even close to being clean after going through the wash. I asked to see a manager and they left me waiting in my car. Eventually, I went in, got the manager & showed him the still (very) dirty car, he responded that because I bought the inexpensive outside-only wash, I was out of luck. Nowhere is there a disclaimer that says "if you buy this option, we don't have to actually clean your car." He told me I could buy another wash. They refused to make good on my wash purchase. Absolutely terrible customer service. STAY AWAY FROM THIS PLACE! read more

Royal Touch Car Wash - This is AFTER going through the wash. - Car Wash Near Me - Buffalo Grove, Illinois

I love this place! I've been going here for a couple of years, though I regret to say that I'm pretty bad about taking care of my car. Regardless, this place is super fast and convenient and does a good job, to my standards. They have an automated machine to swipe your card and choose your option, although somebody usually comes out to work the machine for you. Sure, they try to upsell you sometimes, but I politely say no (usually) and they don't mind. They're always very friendly. They're really reasonably priced, too. It's only $5 for an express wash (maybe the price increased since Will R.'s review in April) plus the tip for the guys that towel dry. I'm usually in and out in 3-5 minutes. (Their interior/exterior is also really fast and they've always done a fantastic job in my book!) read more

It's $3 for a car wash plus tip to have 2 guys dry the car with towels. They are the Jimmy Johns of car washes. Super fast. Use credit card to swipe and go. It's so cheap the monthly car wash card doesn't make sense. I'd have to wash my car more than twice per week to breakeven. They are victim of their own success. :-) read more

I have to update this review after going there on 3/26/2013. I am so disappointed with the level of service I was given. I had the basic in and out package - 14 bucks + tips (I always tip!). The interior job was a disaster. They didn't even rinse out my carpet protector. Please see attached picture. I had a soda spill a week ago and I can still make out that they didn't clean those out appropriately. The big let-down was that they broke my license plate holder (front). I brought it to the service guy's attention that my license plate and the holder were gone. They had to look for it and when they brought them out, they said that the type of holder I had always breaks. They also indicated to me that it happened to other customers as well. If they knew my type of holder would break, shouldn't they say something in advance before it breaks? The bottom line is, I guess, they just don't care and don't respect my possession. I am beyond disappointed after this service. I hadn't had any problems in the past and this is just bad. What happened to you guys? read more

Royal Touch Car Wash - My license plate holder was broken after the wash. Apparently this happens often yet they didn't bother warning me. - Car Wash Near Me - Buffalo Grove, Illinois

See all

The Good: Nice and close to work. The Bad: Worst exterior wash I've ever had. $8 down the drain. Bird guano all over the car after the wash and cursory wipe down. No Guarantee on the wash. On to find the next place to try. read more

Royal Touch Car Wash - This is AFTER the wash. Not so clean... - Car Wash Near Me - Buffalo Grove, Illinois

See all

I recently brought my car in for an interior detailing. The inside was so full of dog hair, it was a mess. These guys did an awesome job. Car came back perfectly clean inside, and no sign of dog hair. I highly recommend. Only downside was they said it would take 4-5 hrs, after 6 1/2 hrs, could not got an answer on phone so went to pick up, car was ready after a very short wait. read more

They scratched my tints after "detailing my car. The owner has yet to call me back which means that I will have to take legal action to get anything resolved.. Don't waste you money on this place! It's a joke! read more

Royal Touch Car Wash - They scratched my tints on the window during my "detail" - Car Wash Near Me - Buffalo Grove, Illinois

Excellent car wash, you drive up to the pay kiosk and a team member greets and assists you in your purchase. For a carpet shampoo you don't need a reservation, but for a full detail you do need a reservation. Please bring cash to tip the many team members who work hard to get your ride shiny and fresh. One star short of five because they never pick up the phone. read more

Decent place for a decent price. Not sure if I'll bring my suede interior there, but for a down and dirty wash and interior wipe down, it does the job. read more

Been having my loyalty membership here for nearly a year and I love it! I wash my car 2-3 times a week and get interior cleaned once or twice a week. Each time I have not been disappointed. The workers there are very sweet and helpful. I definitely recommend this place! Note: it is not a touchless car wash, however, the wash is very gentle. read more

Horrible service! Don't waste your money! They are quick to take your money but clean your car with tiny effort. I paid for exterior and interior wash! The guys cleaned my car in less than five minutes and seats were filthy. I asked them to wipe it but they refused and said that seat wiping is not included in the deal and I have to pay extra for it. Disappointed with this low quality business. This was my first and last time! read more

SO DISAPPOINTED! Don't go here! If I could give them zero or negative stars I would. Lazy workers that use the same grungy rag for inside and out - the inside windows are greasy and smudged! The outside is not wiped down all the way - they only wiped as far as they deigned to reach! After asking numerous times to have spots and marks removed, the men wiping down the inside and outside of the car just refused to do as I asked. Finally my husband said let's go. I could understand IF there were a lot of people waiting for interior cleaning but we were the ONLY car and they still did a crummy job. Obviously wanted to go back to lounging around instead of doing their job. Definitely NOT worth the $27 we paid! $27! A total RIP OFF for going through a stay in the car wash. STAY AWAY! Before writing this review, I attempted to call the company but no answer - SAD. Saturday, January 17, 2016. read more

Never going back their again ! Was my first time in this car wash, paid $24 $12 for Ultimate exterior and $12 for the interior and this what I got and then when I complained they didn't give me a refresher for the first time I needed to come back because they didn't ask me and it's included and also when I complain they said we wipe it I said this is not a wipe because you still have the dirt we need to scrub with special product and it's extra charge it's different wash , so I said it's not true I can do it myself only because I'm pregnant it's harder for me to do that myself , so in the end I did it myself and looks perfect like all the other car wash that I was going to ,to this one for sure I'm not coming back here is what I got after the wash. read more

Really bad costumer service Even its not worth the 10 $ the dryer wasn't enough good to dry the car and u don't even get a free vacuum They just asked me to pay extra 14$ for the vacuum The staff are awful especially the manager And they don't talk english so there is no way to deal with them I don't recommend for anyone read more

My car was filthy after being parked under a tree all summer. They did a great job on pre-wash and it came out spotless. They did a very thorough job on the interior as well. I'm very pleasedd. read more

My car was a mess after not being cleaned on the inside for a few months. I have 3 kids and there crumbs everywhere. I paid for the Royal Touch Car Wash which was an interior and exterior clean. The outside of the car looked like it ran through a "water only" car wash. The guys did a decent job vacuuming the inside of my car, but that was all that was good. There was some dried up drink spilled that they did not attempt to clean, and the windows were streaky. Next time I will pay a little more to go somewhere super thorough. read more

Bait & Switch! Called earlier in the week and told them exactly what car I had and they quoted me $199 for a complete detail. When I showed up for my appointment the same guy informed me that the $199 price was only for sub compact cars and that mine would be significantly more. I own a sonata it's not a big car. What is with car washes around this area, can't find an honest car wash. read more

The Best car wash on the North Shore. I'm a fanatic about car maintenance, I wash and wax here exclusively. The people who work at Royal Touch are the "queens bees" when it comes to keeping your car looking Great. With their following it can get busy sometimes, it's worth the wait. You and Your car are always treated with respect! read more

I have used them on multiple occasions and they always do a top notch job! They are a great service in Buffalo Grove for anybody who needs work done on their vehicle! read more

I had them do a inside and out detail job. Great job and will return for future washes and detailing... Car was ready when promised.

I've been going to this car wash for several years. Overall it's a pretty good car wash and I never have experienced the issues that the other reviews mentioned. Yes, they do try to up-sale you but what car wash doesn't these days. My only complaint is that what I believe to be the overspray from "tire shine" wax seems to get all over the side of the car which is noticeable on a black car. Otherwise I'd give the place 5-stars. read more

IF I COULD GIVE THEM 0 STARS, I WOULD!!! Update (6-20-2014) - As expected, the coupon never arrived. Called back and asked to speak to "District Manager" (same that I spoke to on 6-16). Why would a business with two locations in Des Plaines and Buffalo Grove have a District Manager??? Anyway, John was his name and he came to the phone. He knew who was calling, but when I asked about the coupon he promised, he's response, as expected previously, was "I did not send it and am not going to." When I asked him why would that be, he said because I left a bad review. I asked him if anything in my review was a lie, but he never gave me an answer, because obviously all of it was true. Plus, my review was posted more than 24 hours after I initially spoke with this "John". He was not even planning on sending anything and would come up with more lies to avoid do in that. So, the only questions I have is what kind of self-respecting business would treat customers that way? And what kind of MAN would not keep his promise? I don't think I have to answer them, it is pretty obvious!!! Current Experience (6-14-2014) - Recently washed my car there, but will not come back. This house is full of slackers. I chose the royal touch ($23), but there was no touch at all. They did not was door jams, rear glass and there was plenty of dust in the car. Attendants were lying to me when I asked for manager telling me he is not there, but he was in another room. They asked me to leave the area and sit in the wait room, while another driver was standing next to his car the whole time. District Manager John said he will e-mail me a free coupon for another wash to compensate for troubles, but I am yet to receive it. I am sure it will never arrive. Previous experience - They scratched two rims on my car and pretended like nothing happened even after reviewing the video from their cameras and seeing the car jump the railing. Rude and unprofessional service. read more

Damage and denial, that is my latest experience. I thought this place was good, but I was wrong. It's not about sloppy or incomplete service, it is worse. Last car wash there (ever), their rag left a streaky film on my car that won't wash off. I spent an hour polishing out a two square foot spot. It does come out but it's going to take me 20 hours to get it all off. I think it is from the solvents that didn't rinse off and got on the rag, or the rag had it somehow. I complained but they don't know how they did it and just flatly denied any responsibility. I have a lesser car that I would wash there, if I had to, but I won't take a nice car there again. I can't afford the time to fix the damage and I'm not going to pay $400 to have it polished out. Do yourself a favor and go somewhere else. read more

I work around the corner and am a monthly wash subscriber (prepaid for a year). It is a quick in-and-out wash and they do a great job. I typically will swing in once a month and have them do the interior as well and they are generally quick and efficient. The employees are friendly and take care of the little things when drying the car. My recommendations for improvement... - A prepaid tip program. Sometimes I swing through and have no cash in my pocket and if I could pre-tip the guys I would could be in and out not have to monkey around tipping every time... - Online scheduling of car detailing...It does not take 20 minutes...who are we kidding? I would refer anyone I know there. They do a great job and at a reasonable price point. read more

They did a great job of cleaning my 14 year old Camry. Made it look almost new :)

I live near this location and go there often. They consistently do a good job, but today they were outstanding! The inside of my car was absolutely filthy - dog hair, food, spilled drinks, mud, etc. they were pretty busy, but still had 3 people working on my car and were as polite as can be even though this was a challenging job. I will continue to go back there! :) read more

I have been frequenting this place for the last couple of years and I am extremely particular about my car so naturally I am picky about where I get it cleaned. I must say I am impressed by this place. The wash I buy ,most often is the utlimate wash, it leaves the car clean and shiny. The owner is pleasant to talk to and very helpful. read more

Excellent car wash and pleasant experience

I have had nothing but positive experiences at Royal Touch. No matter how busy they are I get through the wash and dry cycles quickly, the quality is excellent and the facility itself is very nice & clean. They have many wash options and often run great online specials. You can pay at the pay station with a Royal Touch card that you purchase online and can keep adding to or with a credit card. If you get stuck someone will come out to assist you. read more