Horrible service. Went in to sell a gold chain and the man working barely even acknowledged me…read more When I finally got his attention it was nothing but attitude followed with a laughable offer. I then said no to selling the chain but asked to look at what gold they had. I was ignored and when I saw a piece I liked was ignored a 3rd time so I just left.

They ripped off & sold my items after I had fully paid for them. Declined to make it right…read more Reported to BBB, DOJ etc. BEWARE!!!

Really friendly and nice. Never a problem here ready to help you out…read more Parking is a little weird but, manageable.

What's crazy is my best friend came here to pawn something on Friday. I'm here on Saturday trying…read moreto pawn something myself. Their hours are from 10 AM to 7 PM. The sign-up top, as you can see, says returning at 11 AM... So why is it after 1pm and the doors are locked? What makes it worse, I'm calling like crazy and no one is answering. You guys don't know how to run a business. This is very unprofessional and an inconvenience for everyone that lives in this area.

I took a 10k gold bracelet worth around $1,000 to get checked and he said it was fake and would…read moregive me $100 when I had already got it appraised

First of all I showed up and it was CLOSED I had to call them using google. Then he answered and…read morewas like give me a few minutes, he said 2 and then showed up and opened up, then I asked him if I call sell my iPad there and then he started muttering something. Finally he comes to the window and I show him my iPad it's 8th generation brand new it's it's box. He literally looks at it and refuses and says no. I was just coming confused to why he was upset. But I faced retaliation for having him open up during business hours. He took longer showing up and opening the door then how much actual time I spend in his business. Terrible.

I don't know his name, but he's tall, has a beard…read more Sold him my gold, he gave me true price, and was very professional. I'll definitely be recommending this business to anyone that needs the service.

To say I am disappointed is an understatement. I visited this store hoping to sell an extra link…read morefrom a 14k white gold bracelet. When I arrived, Art tested the bracelet and claimed it was only 10k gold, offering me $300 for it. Even if the bracelet had actually been 10k, $300 is an extremely low offer. At the time of writing this review, 7.92 grams of 10k gold has a melt value of roughly $530. After leaving, I went to another shop a few blocks away to have the gold tested again. They confirmed that the bracelet is in fact 14k gold. I highly recommend AVOIDING doing business with this store! Edit: In response to the owner's comment questioning my honesty, I stand by my review. I have no reason to misrepresent what happened and am simply documenting my experience so others can make their own decision.

Well organized, great selection, and very friendly!…read more Picked up a bass today for a very fair price. The staff - especially the supervisor - was eager to help me with my presences and yet very polite and patient. On top of all that, the shop itself is very clean with an array of quality items from musical instruments to power tools to higher-end electronics. If you're in the market for used, but like-new, check these guys out at least once before pulling the trigger anywhere else. I couldn't be happier.

Just a heads up: I've been to their Pasadena location, and they're charging about $25 over spot for…read moresilver rounds and bars. On top of that, they're only paying around 70% of spot for 1 oz gold. Buyer beware. I'm all for supporting small businesses but not ones that operate like this.

We have worked with this amazing jewelry store before when we needed my wedding ring resized. They…read morewere very polite and accommodating with our needs. We recently revisited to have the same ring (10 years later) reshaped into place as it had become warped over time. Within minutes it was back to perfect and the kind gentleman didn't even charge for me for the service. It was unexpected and very generous of them to do. Thank you for being good to us again all these years later!

After going to a few different jewelry stores, we settled on Prestige. Phyllis is absolutely…read moreamazing. I had an exact idea of the ring I wanted. She brought that ring to life. Totally custom-made. It is absolutely stunning and I get compliments on it all the time. I still can't believe she was able to get it so perfect. I was very specific with what I wanted! We will return to this store to get our wedding bands made. The customer service is next level. I would recommend this shop to everyone!

this man a thief. I bought jewelry from him and didn't like it. after I returned he and he…read moreconfirmed he received it he refused to process my refund and stole my mone. I had to get the police involved

I contacted this place on the phone, they told me a quote of $2 less than spot price for silver.. I…read morebrought a large amount for them to buy. When I arrived, they changed their mind and wouldn't keep their words. I ended up losing a $5 per oz.. I brought many ounces. Over 200+

Diamond & Jewelry Gallery is easily the premier jewelry store in Studio City. For anyone searching…read morefor high-quality service and custom jewelry design in the San Fernando Valley, this place is an absolute must-visit. My wife and I have purchased multiple pieces from John and Sibelle over the years and have never been disappointed. They guided us through the process of selecting our engagement ring and wedding bands, and we've since returned for several unique pieces at their holiday auctions. Most recently, they helped me design a beautiful custom necklace to celebrate the birth of our daughter. John and Sibelle treat every customer like family, and that personal touch is rare to find. As long as we are in the Studio City area, Diamond & Jewelry Gallery will be our only stop for fine jewelry.

The owners of this beautiful store are just the best! They are professional and courteous, and…read morehave an amazing selection of very special wedding and engagement rings among other treasures. I have done business with them more than once, and I highly recommend them for the quality of their work and their great customer service. They are my first choice in jewelry repair, estimates and purchases, they are trustworthy and always helpful.