Please, please, please look at the BBB before hiring this company. AHS assigned this company to me. HVAC went out in the middle of winter. He was not able to fix it after several visits and does not answer the phone. AHS would not send another company out. Took a part that was never brought back. Had to contact BBB on both RR and AHS. RR never responded and AHS paid the cost of the furnace which was installed by another company, out of pocket. The owner is very rude. Please do your research before hiring this company. read more

Scary Bad. Caution! Difficult to reach them. Made numerous appointments. Didn't show up. Didn't call. They made disparaging remarks about others. When speaking with them, they were gruff and rude, at one point yelling at me. I can't imagine worse customer service. read more

Here is the list of corrections that need to be made to the BRAND NEW heat pump that was installed by RRHeating & Air on 5.31.2024; 1. There is a constant electrical hum when the unit is completely off. 2. Electrical wires are hanging below the ceiling. 3. no drip pan has been installed. 4. Two of the four bolts that hold the unit in the attic were never installed. 5. Water is dripping from the unit onto the floor. 6. The unit in the attic is not enclosed. 7. We are in a condo. The unit vibrates so much the neighbor is complaining. The technician has been to our home four times and it's still not completed. read more

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His last words to me was "ENJOY BEING YOUNR AND FAT" Ray, jeff whoever he calls himself on the phone said he'd be here by 11:20 am. Sent a text message at 12:15 for an eta. Called me yelling at me that I need to be patient and I'm putting him in a bad mood and continued to shout that I must learn patience and I'm taking time away from his customer. When he arrives to my home I told him to not talk to me that way and it became into a shouting match and left my home why yelling from his truck "enjoy being young and fat" read more

Called RR heating and air and received a call back the same day, and a quote that evening after I had sent pictures of my furnace. I was replacing a 40+ year-old furnace. I was looking at a 97% efficiency, but Ray recommended a lower efficiency due to reduced maintenance, After I consulted with my longtime friend from another state in the HVAC business, he agreed. This was related to the difference in the savings and the size of my residence, around 1600 ft.². I also found similar information on the Internet. The furnace was installed three days later and took about a half a day. The job site was immaculate when they left in the furnace installation was a huge improvement over the old one. Price was quite competitive compared to other quotes. I would recommend Ray and his team read more

RR Heating & Air Conditioning - 60,000 BTU Goodman furnace - Heating & Air Conditioning/HVAC Near Me

Came an hour late, treated me like an idiot, couldn't fix the problem. Also careless. My furnace wasn't working and I thought maybe it was the thermostat, so I replaced it. I'm an electrician, and I know I installed it correctly. The RR HVAC guy arrives and doesn't believe me that it was installed properly, so he double-checks all of my work before examining the rest of the furnace. In the process, he manhandled the thermostat so hard that it tore off a chunk of drywall, and when he reinstalled it, he left one of the screws out. Super careless. When I noticed he was missing a tool needed for testing the electronics, I offered to grab one from my garage, but he declined the offer and tried to McGiver his own way around it. It ended up working but took twice as long. Then he finally said the gas valve had to be replaced, but when I asked him some questions about how he diagnosed the problem, he said it was "complicated stuff that only a professional would know how to do." I had another guy come the next day and he was able to fix it in 20 minutes. The gas valve did not need replacing. Avoid these guys like the plague! read more

Run. America Home Shield assigned my broken furnace to this company. They came out on the 4th, then a second time, then on the 17th. The tech couldn't find my house and called me and flipped out. And I quote... "I expect the red carpet rolled out for me when I come to fix your heater" - WOW, who says that right? "You need to drive to me and I will follow you to your house. Knowing its been nearly 3 weeks and I didn't want to start the process over again, I swallowed my pride and apologized, and tried to give directions but he talked over me and said, 'you don't get it, I hate people." Then he shows up 4 hours later, looks at the 3-year-old unit and says' Maytag, we dont work on Maytag, sorry and leaves." NOTE: 3rd time they came out? Then I call spoke to the dispatch person, very sweet and understanding. I shared my experience and she apologized. I did ask if she could figure out what was wrong since it's been 3 weeks w/out the heater I wanted to give the next guy a leg up. I didnt hear back, so I called at 4 pm and guess who answered? Yep, the same tech. He said we had nothing to talk about and he closed the ticket. I would not trust this team w/ my wife home alone. Pay full price and run. read more

DO NOT DO ANY BUSINESS WITH THIS COMPANY. I called to try and break down the cost of our furnace replacement. The owner spoke to me for less than a minute. Said "this is how much it will cost otherwise you don't get it replaced" and HUNG UP ON ME. An appalling lack of customer service. STEER CLEAR. Edited to add: He called back and said "I'll break it down for you, you pay this amount of you don't get it replaced. Period. Do you wanna write that down!?" So condescending. It's absolutely unbelievable. read more

I'm happy to give a good review forRR heating. They had very prompt service, especially on a Sunday at very reasonable rates. I have a background in the construction field as a working foreman and oversaw the work they did. Therefore, I am happy to recommend their work and friendly, prompt service David read more

Straight to the point: the supposed owner is a complete JERK. Trust one thing: they do NOT deserve your business nor do they deserve your hard earned cash. This company serviced my parents HVAC system and belittled my elderly mother both over the phone and in person throughout the entire experience. A poor review was left for him due to his piss poor attitude. Afterward - I'm guessing when he saw their review - he called me (?) to "thank me for the negative review" and continued to berate me over the phone. Whoever that was called me from this number: 619-718-0297. I have never met this guy, and had nothing to do with their interaction. Not sure why he couldn't resolve his issue with his customer himself. Nevertheless, what quality business does stuff like this? What a power trip... 5 Stars for the AWESOME AC technician (that actually did the work). 0 Stars for the ARROGANT chauvinist running things. read more

I'll say the first two techs that visited my property were pleasent and seemed knowledgable. However after 30min of my 2nd visit my central air was still not working so I called the main line. This is where it goes downhill fast. They have no one answering the call (a sign of a quality company). I left voicemails and sent text messages (had received one from them) to no avail. No response until late evening a woman named "Debbie" called back saying someone the original tech would revisit today. Being the beginning of the hottest week of the year and having a sick child with an infection (fever in triple digits) it was important for me to get this fixed as soon as possible. The second visit never happened. After calling back to see where the tech was, they told me no one could make it today but tomorrow between 10a-2p someone else would come. Again no call, no show. This company was setup by my AHS warranty service. After calling them back they gave me their own run around telling me they needed the official diagnosis from this vendor. It took over a week to get RRHVAC back out. The person who showed up may have been the owner (he kept referring to the other techs as "my guys"). He was pretty rude to my wife, cutting her off mid sentence then trying to blame our AC problems on our electrical. He tried to say $600 repair should cover it. I bet he thought my wife was a push-over. Many hot days and a new servicer later it turns out it's low refrigerant. To sum it up, STAY AWAY FROM RRHVAC. ** Update ** The owner just called me shortly after posting this to harass me, reasserting he knew what he was talking about and that I was just online "talking $##t". I posted it as it happened, the good, the bad and the ugly. Fix your own company before you go harassing your customers for leaving bad reviews. So if you try and try and try to get a hold of them and no on returns your calls.. just post a yelp review, they'll call you back ASAP. read more

I was assigned this company through my warranty company, American Home Shield and unfortunately I have to agree with all of the other reviewers who were assigned them. While they did no actual work on my unit (just diagnosed the issue, which was caused by a previous AHS sub) All I will review is their professionalism which was lacking. First, good luck getting them to answer the phone. If they do answer, they quickly tell you to just text the number and hang up. They aren't even all that responsive to texts (took almost a full day to reply to schedule my appt). The main guy, I spoke to a couple times (never got his name), complains about AHS and their process yet when I requested a copy of the photos their tech took during the visit, he told me, I don't work for you and won't provide the photos to you. I wasn't going to leave a review but I felt this man was quite rude. He even hung up on me when I questioned why they hadn't sent in the report to AHS after a week of being at my house. Overall, I feel this business is poorly managed. I understand HVAC companies are busy during the summer/hotter months but then hire some more help! Also if you don't like business from AHS, don't sign up to work for them. Only gave the 2nd star since the tech who came to my house was fairly nice and informative. read more

Called this company to clarify details from when they inspected my furnace and the guy verbally berated me over the phone and refused to give me any information. I have never been treated so rudely as a customer. read more

This absolutely the worst company that I have ever encountered. I don't even know how it possible that this is a licensed company to perform work. Ray is the most disrespectful, unprofessional, person that I have ever encountered. His company was contracted through my home warranty company for a leaking AC. The tech arrived and stated,"this is a really clean home with a nice drain system. They designed it so well you technically don't need this pump because any leak is already flowing to the basin. There is more than likely a clogged line, this will be an easy fix." Fast forward to Pat removing the pump without my consent and then reconfiguring the already existing PVC pipe. The leak was never fixed and water now flows upwards. Additionally Pat made an attempt to take said "broken" pump with him as I would have no use for it. I took the time to reach out the my home warranty company and RR HVAC. My home warranty stated that the technician described the job as "poor drainage system" to which I debated because that was never discussed with me. I was FINALLY able to get a hold of RAY the owner who stands behind his companies crappy work. He would not let me speak. He even went as far as hanging up the phone on me when I made multiple attempts to explain what took place when HIS employee damaged my drainage system. Ray then called back to yell at and berate me saying he would not come back to fix anything and continued this story of a poor drain system as a means to exploit the home warranty company and their employees. He stated he would no longer take calls from me as it is not his issue. The only thing decent about this company is poor Debra who probably has to field all of these calls due to the poor service the techs due as well as the poor customer service that they provide. Please do not EVER use this company. If your home warranty contracts them IMMEDIATELY request a new service provider. read more

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From the beginning this company has what we say in the Navy, "Answered all bells!" The owner, Ray was very knowledgeable and informative. He explained to me that we "didn't need a Ferrari" and sold us an energy efficient unit for a VERY reasonable cost. The installation personnel were very professional as well. I find it VERY refreshing to find such an honest, forthright, company. I will not hesitate to HIGHLY recommend them to everyone in the future. The removal of our "ancient" heater was included in the bill as well as installation of a new unit. I am VERY happy that I chose this company and will most assuredly call on them if I have any future needs. read more

My husband and I were calling around today for help with our mini split. He gave us a quote and my husband told him we're going to call around to a few places. This guy tells "yeah you can get a jackass to come fix it for you who isn't licensed". Then he calls my husband to tell him how dumb he is for doing the install himself for not hiring a professional like him. My husband writes him a bad review for the horrible customer service, but it doesn't end there. He calls my husband and tells me he doesn't care bad reviews are still good publicity. What a wacko! My husband looked into his business and it doesn't match his Craigslist, yelp && California license are all different from one another leading us to believe he isn't really even licensed himself. I would highly recommend checking with other businesses before hiring this company or person. read more

Best HVAC company I have ever worked with. Two fires in my area in the last two weeks, it's hot out here. Then my AC stopped working. I have MS and two fluffy Alaskan breed dogs so it was a difficult situation RR sent the first man out, he was extremely informative and kind. However, he was unable to fix the immediate situation. Not his fault because the AC appeared to be doing the best it could at the time. The owner of RR reviewed the first guy's notes, and on his own...came to my house a few hours later to be sure I wasn't in an extreme heat situation. Low and behold, the unit went haywire and shut down again right after the owner left. He came back and immediately found the crucial error, fixed it and finally after months of enduring too high heat for my MS, I was able to cool the house to a good temperature. The owner of this company cares way beyond most. He checked on me twice afterwards to make sure it's still cool, and it is. I am so grateful!!! Look no further, this is your caring, knowledgeable and skilled HVAC company. Thank you so much! read more

Professional- I would love to give Ray 5 stars on professionalism, trouble shooting and on time service... in two days came into my house, diagnosed the problem, eliminated the issue, and clearly explained what went wrong and thru it all Ray kept asking me if I understand whats being said in order for him to explain it better. Right now 21 NOV at 1808 setting comfortably with the heat on, thanks to Ray expertise. On time- When American Home Shield assigned RR HVAC INC...within 40 minutes received phone call from Ray on 20-Nov Sunday and told me that he is wrapping up job in La Mesa, CA and asked if he can stop by. 30 minutes later Ray showed up and got into attic, long behold identified the problem LIMIT SWITCH. 21-Nov received call from Debra during my work meeting, when returned call Ray answered and gave me the good news that part on hand and he can stop by between 1500-1900 to install it. Showed at 1615 replaced bad part and 30 minutes happy customer with heat and ac working as advertised. Ray came in as RR HVAC INC and left as a friend which I will be hiring for maintenance on my unit moving forward. Being nice as a customer goes long way and leave the job to the professionals like Ray who get the job done makes my day. read more

RR Heating & Air Conditioning - Business card for RR HVAC INC. - Heating & Air Conditioning/HVAC Near Me

This was the vendor chosen by my home warranty company (American Home Shield) and I I would give zero stars if it was an option. First phone call to the company: A guy (supposedly named Jason) picks up the call and proceeds to yell angrily that "...his phone was been ringing all day and he's trying to work...and its 100 degrees outside. That people keep leaving him bad reviews. He fixes people's AC and they still write bad stuff. But he doesn't fucking care anymore. If he comes to my house, that I better write a good review. He tells me to send him a text with my info. Tells me he's turning off his phone." He ends his tirade and proceeds to hang up on me! I attempt to get American Home Shield to assign a different vendor, but of course - they won't. Their call center representative insists that I deal with RR HVAC. Second conversation: Same guy answers his phone but uses a different name! The entire time he takes on a rude tone - interrupts, interjects commands, and controls the conversation. I end up getting a different vendor assigned. If you don't want to be in a service industry job, then don't be in one. If you don't want business from a home warranty company, then remove yourself as a vendor. If you don't want people to write poor reviews on Yelp, then don't be a dick. Simple as that. Look at previous reviews. All have had similar situations. I am in utter disbelief about this one. read more

Our A/C quit on us last week. We also have a home warranty company. They assigned us to RR HVAC. I checked the reviews and was hopeful. So many 5's and also so many 1's! I have to say I am extremely pleased with the result. David came out - the same day I called!!! I could not believe that. Kudos to the lady who scheduled the appointment. She was juggling kids just getting home from school and working me in at the last minute. Thanks - that was awesome customer service. David showed up, we looked at it (the fan had stopped), and he was able to fix it during that visit. He had the parts on the truck and resolved it quickly and efficiently. I feel they both went out of their way to take care of me. Thanks guys! read more

The guy misdiagnosed the issue, said I needed a voltage regulator, then stole a $50 part (emergency disconnect unit) before he left because I refused his fee for an estimate. He wanted $600 but I hired someone else who replaced the capacitor, a $30 part. There is no voltage regulator on this AC unit! The parts + labor would have been less than $100 but I had to buy the part he stole and pay extra for the labor to install it. read more

Great work by Ray and team have had several issues with my ac units. Ray came out and was able to make some magic happen on this latest issue but very determined to make it work. Appreciate all the help to get one of the units running during this terrible heat wave. Ray was able to answer all my questions and concerns in a polite informative manner!! Thanks a bunch!!! read more

The owner or person answering the phone is a total jerk. Tried to ask a question and he hung up on me wouldn't let me talk at all. This company was dispatched for a home warranty claim on a property. Called him back after he hung up and started to go off on me about how it's 100 degrees and he's working and he will get back to me and I need to figure it out. Man have someone answer your phones if you are such a dick. You should only be doing repair work and not talking to future customers. I have no idea how people like this even get work. read more

Selected by AHS (home warranty) for servicing my area and I have to say how impressed I am with the outcome, service, and overall professionalism I received from Dave (tech) and Debra (scheduling). They've come to my house twice now to fix issues for me, both satisfactorily and without any 'protocol' issues with the home warranty company. Honestly it was very seemless. 1) AC unit clogged and needed to be cleared - Dave was the 2nd tech they sent after the 1st didnt quite do the trick. Dave tested his work using a bucket of water and it took him 3 tanks of CO2 to clear the line - he really made sure the problem was fixed before leaving! 2) Heating unit was acting up and he spent 2 hours in attic to diagnose and replace the fan, while also giving advice on my other unit issues that were likely thermostat related (as he checked it all out). Dave also wore shoe bags to protect our carpet and is just overall a very easy to talk with person. Thank you Dave and Debra for your service, this is a company to file and use in the future! This is not your typical home warranty experience. read more

We have been using Ray for about 11 years now. He has been amazing and honest. He installed our AC 11 years ago, serviced our heater about 3 years ago and serviced our AC today. He could have said it was the blower motor and was honest and said it was a simple piece of paper or something in the duct. He has always showed up SAME DAY even during a heat wave. We are very thankful and will continue to use him.​ read more

Ray and his team are amazing!! I was in a real bind with my rental property in Temecula. My home warranty company was giving me the run around so I decided to call Ray. He was busy with another job when I called him but promised he'd come to my place after he was done. He arrived that evening just as promised. Ray troubleshot my AC system and had it up and running within a couple of hours. I had spent weeks going back and forth with home warranty contractors who were more interested in getting me to subscribe to their services than in fixing my unit. Ray was professional, punctual, honest and fair. Needless to say, I'll be calling him back for all my air conditioning needs. read more

ALERT: RUN, RUN, RUN AWAY FROM THIS TRASH COMPANY!!! They deserve negative 100 stars and be reported to the BBB. On 11/25/22 they came out to repair my heater and could not fix it and said I had a faulty part. They put in the order, and I frequently asked for updates as to when it would arrive. They go 1 week without a response. I text them again for an update and said that they didn't receive it yet but expect it to arrive on Wed, 12/28/22.. more than 1 month later. So they scheduled an appointment to come but still had no parts in hand. Today is Thurs, 12/29/22 and they show up unannounced and I was not at home when they arrived. I asked if they can come back tomorrow. The owner (I assume) was extremely rude and told me that I had an appointment today and that I was a quote.. "big liar" and "waste of time." I asked him to prove that I had an appointment today but he had ZERO evidence of scheduling an appointment. However, I DO have evidence of an appointment for the day earlier with ZERO response from them of any appointment updates He continued to call me a big liar and waste of time. I am also a business owner facing customers and would never treat my clients that way. So extremely unprofessional. Take your business elsewhere. They only want your money. The below screenshots is my text chain with this unresponsive loser company. I can provide evidence of your non-existent service. Where is your evidence that I am a big liar?? As of right now, they said we will come back next week. When I asked... what day and time.. he just said.. have a nice day and hung up. Hah.. what a joke of a company. Update: an hour after posting this review, the human trashbag of an owner calls me to say "thank you for this review." And as a result of this review, we will be delaying your service an extra 2 weeks. And pretends to do an evil laugh and hangs up. Who does this?? No thank you. You are canceled and reported. read more

RR Heating & Air Conditioning - They schedule an appointment for WEDNESDAY 11/28/22. - Heating & Air Conditioning/HVAC Near Me

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{UPDATE}: LITERALLY just minutes after I posted this review, guess who decided to call me? Yep! The "owner" he called himself Jeff this time. He actually did provide a reason as to why their service is so trash. He stated "when it's through American Homeshield, we just take our time with those and get to em whenever". He legit said that on the phone. Apparently they look down on folks actually using their home warranty as it was intended. He went on to say he doesn't give a shyt about bad reviews because "we still makin money anyway!" He claims the bad reviews actually result in MORE business for him, which is strange logic. He very clearly was upset by the review because he kept bringing it up. He ended by calling me a cheap ass. I guess that's because I originally contracted through my (former) home warranty plan rather than contracting them directly. But that what home warranty is for right? What he doesn't know is that I actually did contract this AC repair directly....through a much more professional, thorough, and highly rated company (Friars HVAC. Use this company instead. Pretty much the opposite of these RR HVAC clowns). --------------------------------------------- {ORIGINAL REVIEW}. 'll cut right to the chase. This is the most unprofessional, unprepared, least communicative commercial company that I've ever had to suffer. I'm not even sure how they have a license to work. This fraud of a company was contracted through my home warranty program American Home Shield. The service I "received" was so horrendous that I also canceled the home warranty company. The fact that they would recommend a company like this to their customers means that I can't do business with them either. First, If you ever call to get any update to your job? The "owner" Ricardo, will pretend as if he can't hear you and hang up the phone on you. And it's the worst acting job you've ever heard "hello, huh, *crumples paper* hello?" and then he hangs up. My third grader could do a better job of faking a call like that. Next, these people don't even tell you when they're coming. They don't provide a window of time to expect em. They don't send a text or call you. They just show up. And if you have follow up appointments, they just schedule em and don't tell you...and then they just show up. If you weren't home? Welp, you weren't home and the delay goes on and on. Oh, and they'll blame you for not being home, even though you never had an idea they were coming. Let's see what else...My AC unit being down (during that heat wave a couple months ago) meant multiple appointments from them. Each one with the hope that THIS will be the one where they actually repair the unit. Except each new person they sent had no idea what he needed to do. No notes from previous appointments. Means he didn't know what tools or parts to bring. We just happened to be home that time (the 6th visit) and he again, couldn't do anything to repair my AC and at this point, it's 89 degrees in my house and 104 outside. He just kinda nonchalantly shrugged his shoulders and left. Finally, I got a random text from Debra at like 1am telling me they "ordered the part". I got that text on 16 September. I opened this work order on 11 August. Ridiculous. When I called to ask for an update after that one, I again got the same "hello? huh" i can't hear you" song and dance from the owner. I'll say it again, the customer service, lack of knowledge (even of themselves), lack of communication and lack of preparedness is as bad as it gets. I can't even fathom a worse company to try and hire. These people don't even deserve the 1 star that I had to click on this app. A more accurate assessment would have been -1 star. They've got miles to go as a company before they can even warrant a ZERO star rating. Any positive review of this company is clearly someone who works there and should be considered just as fraudulent as the company itself. If you are a homeowner, save yourself the frustration and rage. If your crappy home warranty program tries to task THESE jerks with repairing your anything? MAKE THEM FIND ANOTHER COMPANY. DO NOT GET OFF THE PHONE WITH THEM UNTIL THEY DO. read more

Quality Service and very prompt. They took service requested and went above and beyond. Our Air Conditioner failed us in 100 degree weather. RR HVAC came to the rescue! Ray was quick and efficient and educated us about our system. His apprentice was also very respectful and efficient couldn't ask for better service. Dont hesitate I recommend this business 10 stars from me! read more

AHS assigned company. AC making noise and tripping circuit breaker. David said Freon was low, however when we looked at the gauge together the level was fine. David left. Ray submitted report to AHS that I tampered with wiring, so claim denied. I don't know where wiring is located. Requested second opinion. AHS sent out another company. Tech diagnosed a bad blower and worn out wiring in AC unit. AHS ok'd repair and it was fixed. read more

Run away! This company was assigned through my home warranty company. They texted to provide a appointment - over a week away. I called them a few days later to confirm (since I'd never actually spoken to them) and see if an earlier one might have opened up. The guy that answered (I think it was the owner) immediately was so aggressive and rude - I've literally never been spoken to that way as a customer - and I'd never talked to them before! He said "why are you calling - don't call back you're clogging my line". It was the tone even more so than his words that made me so uncomfortable I would never want to deal with someone like that or even have them in my house. I called my warranty company back and asked to be assigned another company. I can't speak to their work but dealing with their aggressive, rude, unprofessional, and frankly scary behavior on the phone was enough that I'd never want to deal with them. read more

Wish I could give negative stars. DO NOT CALL THEM. I was assigned this provider through home warranty program a week before the record breaking temperatures to fix my AC. First Visit, identified the problem (seems to be like an easy fix) Second Visit, technician didnt have the notes from the first visit and said they had to come back in a week Third Visit, technician did not have a ladder...... and also did not know what he was scheduled to do Fourth Visit and over a month later, they told me to wait outside my rental property because the tech did not have his phone.... I waited over 6 hours and the "Manager", Kevin was the rudest, disrespectful uncaring human I have ever spoken with. I had tenants and a dog in record breaking heat and the owner/manager of this company was playing games with me the whole time.... STAY FAR AWAY FROM THIS COMPANY read more

This is the second time we have had this company out through our warranty, once for the AC and this time for the furnace. The technician Patrick is competent and friendly. He was respectful of our home, knowledgeable and expedient. Will make sure to request him personally for any future issues. The company contacted me by text late at night to schedule my appointment first thing in the morning so I would also commend them for good communication and quick mobilization. read more

Dear owner of RR Heating: I really want to give a great review to your company and AHS! Please help me get my furnace fixed. The part was supposed to be in and I'm not sure why it's taking so long, but the first guy that came out was very knowledgeable and said that since it's an old furnace, it will take some time to the OEM part. We're going onto a month in the coldest and most rain we've had in a long time! I've been able to get some updates via text - unfortunately it's difficult to reach anyone by phone - but that's almost par with any company these days! I will update my post. Thanks so much, 4315 M---------, in Oceanside. read more

If only there was a zero star option. Not only was the guy drinking on the job but when I called to talk with the owner I got told that was his best tech and he does honest work. The tech first said that the Freon was too low and the valve was leaking, then he said that it was actually over filled so that was the issue. He claimed he fixed it but it's still not working. Called the owner again and he cussed me out saying I was f*ing stupid. Wouldn't answer my questions and he wouldn't come back out to see it still isn't working. This is the worst company, with the worst owner. Ray has zero customer service skills and Pat is an alcoholic. Do yourself a favor and go with a different company. Pretty sure they just stole my Freon because the next AC company that came out said it was practically empty. Court Action pending read more

NEGATIVE FIVE STARS!!! Do yourself a favor and read the other negative reviews as well - the positive ones must be fake! This company - most especially the "owner" Ray - was the most rude, disrespectful, pompous jerk I have ever encountered in any business! Our Home Warranty company (clearly scraping the bottom of the barrel to find shady contractors to save themselves money) sent us RR HVAC and their first interaction was to schedule an initial visit - which my husband took the day off work to be home for, only for Ray to call 5 minutes before the close of the 6 hour window, to say he wasn't showing up. (Little did we know, this was just the first clue to what awaited us with this awful company...) A few days later when RR did bother to show up, the technician arrived, in his personal car, no company logo or identifying info, and didn't even go into the attic to assess the HVAC issue we were having. Instead he proceeded to ask my husband if the shed on our property was empty because he needed a place to live/store his stuff because he was in a messy divorce. (Which is not in itself a big deal - we felt bad for the guy - but this is further illustration of their unprofessional-ism). Then, after the technician confirms the part needs to be replaced (just by asking us about it), we had to deal with Ray again to schedule the replacement of our unit. Over the following week, he either inundated us with calls, or didn't call back for days - no in between. Then, when he finally got in touch and told us the cost that wasn't covered by our warranty we asked for an itemized estimate to see what that cost was for - he WENT OFF on us for daring to question him. We calmly explained that we weren't suggesting he was being dishonest in his quote (although his reaction made us think he may be) that we were simply being smart consumers who wanted to know what they were paying for before paying. He tried to insult us and say "everyone else just gives their money with gratitude, because $1700 isn't a lot of money". Well, it may not be - everything is relative - but I don't know any people (rich or poor), who are good with their money, that don't want to know what they are paying for when they drop nearly two grand. Then, Ray continued to escalate and raise his voice at us, saying he had tons of customers lined up to take his next appointment time and if we didn't take it in the next 15 seconds, we were out of luck. And, that if we questioned him, we "were stupid because we would never find anyone else to do the work as good". (Hahaha) We weren't going to be strong-armed by this Neanderthal who thought treating us like crap was somehow going to fly! Even if your home warranty company tries to send this shady, rude, slime-ball to do your repairs - call and refuse (like we did) - or, if you're looking on your own - choose absolutely ANYONE else! Seriously - I'd rather sit inside my house in 100+ degree weather, wearing all of my sweaters, before ever dealing with this loser again! read more

This company was assigned by American Home Shield to service our condo. We have had to call them no less than 7 times without response and they have yet to honor the AHS assignment and come out to do the service. Not sure why they have a problem responding but this is not good business. We are very frustrated with this companies response time or lack of any. read more

The owner was rude from the minute I spoke with him. Very hostile and arrogant. I didn't end up using him as he was very unprofessional. I feel sorry for his employees. read more

worst customer service! my I durante sent this technician to my home, he checked ac unit in less than 5 minutes and said he couldnt fix and my insurance couldn't cover it, as I tried to explain what precious technician had said, he kept saying he knew what it was already. I demanded to get a second opinion from different company who spent over an hour figure out it was mother board and said, my warranty would cover me. read more

Ray from RR Heating & Air Conditioning was having a bad day and it showed when he called me agitated that he was running beyond the 4 hour window that was provided. I understand that it's hot out there but when I asked him for a time range that he would be coming, he was very rude saying that I was luckily that he was even coming. I asked for his boss and he said he was the Owner. Given it was already mid-day, it would have been nice if Ray gave me a 2 hour window so I can plan my day accordingly, but he was very rude saying that he would call me 30 minutes prior to him getting there. For that reason, I contacted the Home Warranty Company that first scheduled me to Cancel the Appointment with RR Heating & Air Conditioning. It also helped reading through the other Yelp reviews of similar experience that others had had to go through with the cancellation. I do hope though Ray get's better or can learn from these experiences. read more