I would like to update my review because Action Air finally called me five days later. They said there had been a miscommunication between the technician and his manager. They refunded me $632 which was the difference between the five hours of labor at $250 an hour and what I was charged as a total which was $1882. Good for them for following up and doing the right thing. read more

About a year ago, I had a new heater installed along with new ductwork. Everything seemed fine until recently, when water got into the heater and damaged a controller part. That issue wasn't the company's fault. However, while the technician was here testing the heater, the power suddenly went out. We initially thought it was a breaker issue, but it wasn't. Even after checking and replacing breakers, the power still wouldn't come back on. Then, while we were standing at the heater, the power suddenly returned. Neither of us could figure out what was happening. After the technician finished and left, I had to call an electrician to investigate the wall outlets. The electrician found a loose wire inside a wire nut and replaced it. He told me the wire looked like it had been pulled or stepped on, which caused it to come loose. I haven't been in the attic in over a year, the only people up there were Action Air's technicians when they removed the old ductwork and installed the new ductwork. I reported this to Action Air and sent them photos of the wiring issue along with the invoice for the repair. Their response was: "Good morning Rick, Our management team has reviewed the photo and your invoice and have confirmed we will not be reimbursing you." The electrician's repair cost was $200. Instead of doing the right thing and working with me on a reasonable solution, this is how they chose to treat a customer. Their technicians were the only ones in the attic, and it's clear they inadvertently stepped on or pulled the wiring loose, an issue that could have caused a fire in my home. I guess a bad review is worth $200 to them. This is why I will never recommend or use Action Air again. read more

Action Air Conditioning & Heating - Wire in the Yellow Wire nut showing the copper wire pulled out is what was found by the elecrtrician. - Heating & Air Conditioning/HVAC Near Me - San Diego, California

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DO NOT CONTACT THIS COMPANY!! My thermostat has not been working (heat or air) and when I spoke with Alara and set an appt, I let her know the HOA would need to be added to their insurance policy before the appt (since the unit was on the roof). I followed up twice to make sure it was completed, with no response. The morning of the appt, I called to try and verify again and she admitted that she dropped the ball, would have it added and would get someone out in the next 3 days to fix my issue. Well, four days went by and not one call from this company! What horrible service!! read more

Fantastic experience from start to end. Great communication on visit time arrival, Keith the technician was excellent, explained everything and resolved the issue with no problems. Highly recommend. Great value and customer service. read more

My Air Conditioner needed to be fixed asap. My condo owner originally had a different company in mind. However, his company would have taken weeks to come out. Justin Freemen kindly and confidently referred me to Action. Action living by their name took action and had a service tech out to me quickly. His name was Sam. Sam was incredibly professional. He explained the issue clearly and fixed the problem all in the same appointment. My dog, Chloe and I were super happy and the AC has never run so well. I would recommend them to anyone. Exceptional service. read more

I have spent enough money with this company for a little down payment on a house . And this guy Johnny was supposed to come out and he told me all the different things I could do and I just need my hot and cold water faucets to work on my bathtub and this is a bigger nightmare then me not having air conditioning working or a heater . I live in a small home with a one bathroom and nobody is helping me and I'm moving on . I spent more than 20 grand yes and they're not calling me back to come fix this problem and if they don't want to fix it don't I'm done . They did really well in all the other fixtures but nobody's calling me back to fix this after they told me what needs to be done and it sucks thank you best of luck. Time for me to move on apparently . read more

Action installed my system about 10 years ago and I've been a happy customer since. Something seems to have changed this year and I can no longer recommend them. I've had 5 service calls in the last 6 weeks to try and fix my system. The first visit cost $275 and the fix lasted 10 minutes and then the system was worse then before. Instead of doing service recovery and sending someone out quickly to make a fix i had to wait over a week. I also made at least 5 requests for a manager to call me and was ignored. The second visit they found the fuse the first guy had blown and installed another new part ($800) that was needed. Part wasn't setup correctly so another week another call. Third call they fixed the install from the second call. Had a new problem in a week or so later and on the fourth call the problem was misdiagnosed and I was sold a $354 part. Same problem continued and on the fifth visit the tech found and, hopefully, fixed the real problem. Again asked to have a manage get in touch but crickets. Customer service is totally lacking plus I feel I am due some consideration for the fixes that didn't work. read more

Every call - stellar. They installed our HVAC back in 2014 and has continued to maintain it ever since. They don't do things that aren't needed and give solid advice to keep our system / investment running. Highly recommend. read more

I needed to have my air ducts replaced and action air did a great job. Thomas was the salesperson, considerate, easy to communicate with. Steve O did the install. When they realized they had to do some extra work that wasn't in the initial quote (open up the drywall, repair and paint it) they did not charge me any extra. Highly recommend. read more

Action Air did an excellent job replacing my furnace and air conditioning system. My electric and gas bills have gone down with the newer efficient units. They are professional and know what they're doing. I also received a rebate since I bought the units through Costco. I recommend them highly. Everything is warrantied through Costco. read more

Ely my action heating & Air technician Is Awesome. Did a great job in a timely manner. Kept me posted at all times on all repairs. Always ask if we have any questions. Margaret & Vince Bevers margo8691@att.net read more

Called these guys today to ask a few unique questions about an older unit I have at my house. Got on the phone with Jordan with was super knowledgeable and was patient with me as I asked more questions and took notes. I didn't end up booking services at this very moment, but know that when I do, I will be calling back Action Air! read more

Just had my AC and Heating installed. John gave a fair quote and explained all the options. I asked for the system that he would sell his own family and provided three options. David and Gabe came out and did an AWESOME job. Very friendly, respectful and helpful. The job took four days and worked around my schedule. I would highly recommend them and Action Air to all my friends and family members. Thank you. It is hard nowadays to find reputable companies and this is one of them. Satisfied client read more

Action Air Conditioning, Heating and Solar I paid $1,577.00 through my contractor to have Action AC move my furnace. They were to simply move it straight up about 8 feet from my garage to my attic. Unfortunately since the move the furnace blows warm air for only a few minutes and then it fails. Also since the furnace was moved, my heat vents have been spewing a lot of dust and bits of insulation into our home. I called Action's service department and asked them to send someone out to fix the furnace. Their response, after two service technicians spent almost 3 hours in my attic, was that they want more than $700.00 in addition to what I have already paid them to fix the furnace. They don't feel that the move caused the problem. The furnace worked fine before the move, and it doesn't work after the move. How can it not be their responsibility to fix it? I also complained about the dust and insulation coming out the vents. There was none before the move, but in the process of moving the furnace they must have allowed dirt and insulation to enter the duct work. They say this isn't their problem either, and if I recall correctly the technician told me that duct cleaning for my 9 ducts would cost more than $400.00. Together that totals over $1,100.00 in addition to what I have already paid to get my furnace working the way it was before they moved it. Worse than that, they told me they really need to replace all the ducts with new ones to solve the dirt problem. That would cost me $2,242.00 more. I feel very ripped off and it seems to be getting worse. I called and asked to speak to the owner of the company, Brian Amodio, because I wanted to try to work things out. It has been a week and so far he has chosen not to call me back. So I called again and asked for Mr. Amodio's email to try again to explain my dissatisfaction. It has been several more days and I have received no response again. Don't believe their website where they say: "100% Satisfaction Guarantee" and "Upfront Prices, No Hidden Costs" because this is not what I have experienced. Make your own decision - would you deal with this company? read more

Always great service from Action Air Conditioning, Heating and Solar. Vincent came out and cleaned our evaporator chemical coil -- on time, friendly, professional and cleaned up any mess. Highly recommend Action. read more

We just needed our dryer duct cleaned and re-attached. I am just too old to climb under the house any more. Action sent two people out the day after our call. They were on time, polite and very professional. The team was led by Andrew Kearney. That said, the job was completed quickly and the price was very fair. We would recommend Action to everyone. We got their name from friends that had their entire heating system replaced. Word of mouth works. read more

arturo rivera came on the 4 th july and saved my party he diagnosed my ac unit and repaired in no time. read more

We had Action Air (through Costco) install a new Lennox A/C and Heating system, along with replacing all the ducts, returns and vents. We were extremely pleased with the fact that Bob our salesman informed us that yes we could convert to just one A/C unit versus the two A/C units that had come originally with the house (versus other companies we consulted with that wanted to up sell the project). The installers (Brandon, Kevin and Cory) were wonderful to work with. They were very professional, respectful and personable. They ensured that we understood the new zoning system and controls and were comfortable operating it before they finished the project. We couldn't be more pleased with our new HVAC, and highly recommend Action Air to anyone seeking a new HVAC system. Going through Costco was a big plus towards our overall savings on the project, and we recommend that too. read more

I would not recommend this company, I regret that I selected for my heat pump installation project. I dread the fact that they will be my warranty company for a while. The sales team made a mistake on the write up of the project causing a delay for completion. The install should have been completed in two days, but the project stretched on for a couple of weeks due to installer issues, supposedly bad equipment from the factory, very poor communication between techs and project manager. The sales handoff issue was the fact that the sales person did not include appropriate ducting supplies. The installers showed up the first day, worked a half day because duct supplies were not on site. A well trained/experienced/well managed team would have called the warehouse to deliver the supplies- did not happen, thus the half day of work. This is just a sampling of the issues. Stay away from this company, the worst project in my lifetime of home ownership(25 years)!!! read more

I am very happy with my new Lennox air conditioning and heating system installed by Action! My outdoor condenser unit has been dead for nearly three years, and the whole system was over 25 years old, the ducting was disintegrated, I knew it was all due for replacement. I requested a quote for a new HVAC system through Costco. Action contacted me promptly after I called Costco. They made an appointment that matched my schedule to quote the project. The salesman arrived on time and was wearing a mask. He questioned me on what I thought I wanted and inspected all my systems. He made recommendations for a complete new system which I suspected I needed. Fortunately Action is qualified for PACE, and was able to offer full financing on my property taxes, that I could escrow. I accepted the offer as it was a good deal. So, condenser (the outdoor AC part), fan, heater, MIRV filter, all new ducting, touchscreen thermostat control with iPhone app WiFi access, registers, and balancing, cut in a new register to replace one that we had always felt was misplaced in the kitchen. They scheduled the installation, again at my convenience, for a two day installation. The technicians arrived in masks, laid down tarps, and worked diligently to get the job done in two days (on my 1500 sq.ft. house). The system is much quieter than my old system, inside and out. The thermostat is a modern touchscreen that is highly programmable and controllable with your phone via an app. I have basic settings working, but I will have to play around and read the manual to get everything set. As I haven't had AC for nearly three years, I don't have a recent energy bill to compare to, I know my bill will go up, no matter what. Mark me cool and comfortable! read more

A Perfect Install & Experience - from the Larry's presentation to David & his team installing what was promised in the time frame agreed to. They installed New Heating/Air system - I had some special requested that they managed perfectly. Pricing was very competitive as well. read more

I had a bad experience with Action Air. I had purchased a new ac unit from them that stopped working 2 months after the three year warranty expired. When their tech showed up he charged me $250 for a 10 minute inspection to find that heating coil was leaking. They quoted me $1200 for the repair, way more than what I was quoted after calling aroundfew other vendors. The next vendor who replaced the coil charged hundreds of dollars less. They also said that the part that failed was a cheap off market replacement just to save a few bucks for Action Air. This is not a place to drop thousands for such a big purchase. read more

Company replaced an old motor in my 30-year old furnace/AC system for a reasonable price of $500. Everything works perfect now.

I purchased a solar electric system 4 years ago from Action with the promise that they would monitor the system from their location for the life of the system. They set up a local monitoring system as well. Upon discovering that I cannot actually monitor on site, I called Action who sent a repair person over. He could not fix the issue as he did not have the correct repair part on his truck. He advised me to upgrade my router to an $800 router (that they stock and sell). When asked why I could not use the original hardware that they installed, he had nom plausible answer. When asked about their monitoring of my system, I was told that they have not been monitoring my system for the past 3 years. I was then charged $150.00 for a service call that did not fix the problem with their original installation. read more

Scheduled an appointment for furnace tuneup today and they gave time 1-4pm. 3:25pm no call so I called and customer service said the technician is on the way. 3:59pm no call, no technician so I called and the customer service now said the technician is running behind at the other job and asked if I can wait for additional 30 minutes to one hour. Unprofessional and unreliable on the customer service and the technician. They could of call me and let me know they are running behind the schedule and give me a new estimate time. I don't think my expectations is unreasonable. read more

Action Air installed a Lennox Air Conditioner in our house 12 years ago and they have reliably serviced it annually, but it finally just wore out. An Action Air rep came out to our house and we were given all the options for repair or replacement, very fair and balanced. We decided to replace, and just had the new unit installed today. Very professional re-installation with both the new air conditioner and the all the associated electronics for "zones" in our house so we only cool the areas we are in. Very respectful, very friendly, cleaning up everything before departing. Highly recommend them! read more

We had Action Air HVAC system installed through Costco. The team members at Action Air were very friendly, helpful and patient with me as this is the first time we ever had a/c installed in this house after living in it for 34 years. Thomas Batterton was so knowledgeable and had to work around our finances to make this work. Jason and Devon are a great team and were the installers. They work well together and did a good job of cleaning up afterwards. They are both very friendly, polite and so patient. The office staff, Greta and Jodi, were also great to work with. Thank you Action Air and I look forward to the hot summer now cause I will be cool. read more

My entire experience with this company has been phenomenal. They kept me informed and saved me the cost of an extra visit by them by having me answer questions/gather information on the phone. My problem was water leaking on the roof whenever the a/c turned on. The tech, Jose, knew what the cause of the issue soon as I described it, went exactly to where the problem was located and fixed it in about 30 minutes. He explained everything clearly and well, and he gave me suggestions for how to avoid any similar problems in the future. Jose was friendly and took the time to clean up everything when he was done so it was cleaner than before. Note for these times--the company has good precautions in place for pandemic response, including face masks and other measures. read more

I feel so scammed right now by this company...We were sold that our project was on a zero interest loan and our payments would pay off the system without paying interest. Instead...is was an 18 month loan and all the interest deferred was then just added to the total since we were not told that we had to pay the full amount by the 18 month mark, making this whole project, $4K more than what we agreed upon. Thankfully, I noticed sooner rather than later. But this is SO unacceptable in how this company presented this to us. It now would have been a cheaper option to use another vender/dealer because of how we were sold us on this loan. We were completely screwed. Don't take the 0% loan unless you ask all the right questions, because you cant trust what they tell you. read more

My thermostat was acting up and even with calling the manufacturer, I couldn't figure out the issue. Action Air installed my A/C and furnace previously, so I called them for help. The technician was very helpful, wore a mask in my home and asked if I wanted him to wear booties over his shoes. He was able to determine that my thermostat screen was overheating, causing a faulty temperature reading. He suggested some replacement options in brands that he said he didn't get a lot of calls on, so they should be reliable. I have only ever had good service from Action Air. read more

I solicited bids from 6 HVAC companies before selecting Action Air. The fact they operate in cooperation with Costco gave them a huge advantage in the down selection process. However, consumer reports also helped. They rated the equipment Action Air proposed to install as one of the top brands for AC units. The thirds priority was the price; even without the savings via the 'Costco-bucks', their price was competitive with other bids offering lower quality equipment. However, I'm writing this 'YELP-out' because of the installation team. Professional, thorough, cleanly and informed, David and Jimmie were timely, quiet and friendly, you want this team to work in your home if you want the job done correctly; I say this because I observed their installation and asked questions as they worked; I can be a real pain, but they kept a good attitude and were always knowledgeable and friendly. read more

Action Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - San Diego, California

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Seems like I have reviewed this one before. These guys are great and prices are better than most. Going to keep them in my life for a very long time. read more

From the very first meeting we had with Robert, the sales associate from Action Air, we felt we were in good hands. Robert saw the challenges we had and gave much need guidance to solve our heating and air conditioning challenges in our 40+ year old home. We were adding A/C and the installation needed some work around. The installers headed by Caesar were polite, clean and organized. They worked in almost every room of the house in the two days they were installing and left no mess. I was very impressed by their understanding of complex installations. Thank you to all at Action Air Conditioning and Heating of San Diego. read more

Mohammad Shafi, a service technician did an excellent maintenance service on my home AC units. He was on time, personable, thorough and explained what my units needed very well. I would without hesitation recommend Action AC, heat and solar. read more

We contracted with Action through Costco for installation of a new 5-ton Lennox AC system. We wanted to get it in before the really hot weather struck and they obliged by completing install between July 2-4. Their work was of high quality, and quickly performed. They also replaced all of our old leaky ducts in the attic with new tight ducting. The service techs, Reuben and his associate, were courteous, neat, conscientious, with excellent to work with. They arrived punctually everyday as promised and left our home clean. At first we had favored another contractor with a Trane system at a slightly lower price and good reliability reputation but were attracted by trust in Costco's seal of approval. Action agreed to match the Trane contractor's price and provide the same 10-year warranty on the equipment and we were off to the races. The job was completed beautifully and we are now awash in cool dry air throughout the house even as the outside thermometer reads 98F! This has been one of those rare circumstances where the contractor delivers everything as promised and we have zero complaints! I would whole-heartedly recommend them to family and friends. Well done Action AC & Heating! read more

I had Action Air Conditioning install a new mini split A/C in my condo and they were great. David, Jammie and Samuel were the ones that installed my new A/C and they were very professional, knowledgeable and able to answer any questions that I had. They were on time every day and did a great job of cleaning up after. I would highly recommend them to anyone. read more

I cannot say enough good things about Action Air. They installed/replaced a complete HVAC system in my condo in 2014. A short time after, the AC was no longer cooling. Without any hesitation or argument, they came out, fixed a leak under warranty and the AC has been perfect ever since. Fast forward to November 2021 (and renter with three cats), I called for maintenance on the HVAC furnace and condenser units. Prior to my technician showing up, I received a message telling me he was on his way, his name, his education, and a little bit about him personally. Deivy was on time, extremely polite, and capable. He worked steady and consistent for hours to clean up quite a mess. He didn't try to up sell me on anything, but he did make two recommendations, one necessary, the other optional, both with complete/ brief, explanation. I was so impressed with his patient demeanor, steady work, and his politeness. Deivy took before and after pictures and emailed them to me with my invoice. So great to have a record of the maintenance, and nice to see him take pride in his impeccable work. A few days later, I had arranged for the air ducts and dryer vent to be cleaned as well. Again, prior to my technician showing up, I received a text message telling me he was on his way, his name, and a little bio about his education, etc. Gage and Cody showed up to clean the air ducts with a smile. Delightful young men! I left them to do their work while I ran some errands, when I returned they were literally cleaning my vents at their truck with solution and toothbrushes. Talk about complete and detailed service! And they were still smiling. Cody had to get up on my roof to release lint from the dryer vent, it was that much of a mess. They even handled another vendor I had coming for an estimate, that I had totally forgotten about! They charged me EXACTLY what they quoted over the phone. After seeing the pictures, I'm positive they saved me from a dryer fire. I cannot say enough good things about this company. I wish ALL companies were as considerate, capable, friendly, polite, and affordable as Action Air. read more

STELLAR COMPANY! I live in El Cajon Valley and in the summer it's hot, hot, hot! I made the decision to get AC. I didn't want to go with the traditional AC system because I didn't want to lose the esthetics in my house by lowering the ceilings to allow for ductwork. I researched and found the Ductless Mini Split system. I then began getting quotes...wow....ACTION AIR not only gave me the BEST price, the entire transaction from estimate (you rock Robert!) to the installation crew (Eddie and David are amazing) was wonderful. Action Air beat the other estimates by over $10,000!!!!! They were professional, no pressure, knowledgeable, gave me many options, and were just straight out good people to do business with! Highly recommend read more

Arranged to have this company to perform the SDG&E Quality Maintenance program and they never called back after requesting to verify my SDG&E account to schedule an appointment. I called Action Air back after two weeks and set an appointment. Company calls the day of service to tell me at 2:00PM that the technician can't come out due to an earlier job issue after confirming the day prior. Scheduled service time was between 12-3:00. I sure wish I could get back my vacation time that I used. Thanks for nothing Action Air. read more

We shopped around with different HVAC companies in San Diego and are happy to have went with Action Air Conditioning and Heating. I contacted them to get a quote and was impressed with their immediate response. Matt, our sales associate was extremely helpful and answered all of our questions. We appreciated his patience and him being straightforward and honest from day one. The quote was exceptionally fair and not above the quote we were initially given. Matt left us to our decision with no pressure. The installers David and Tony were efficient and their experience was impressive. They were on time, respectful, personable and left the job spotless. We are tremendously happy with our new furnace and ac unit. If I had to do it all again, I would make the same decision as we could not have been more pleased. Would absolutely recommend. Thank you, David, Tony, Matt and all the courteous and kind staff at Action Air Conditioning and Heating! read more