It's been nothing but a nightmare with this company. The "no lemon guarantee" is a lie. We sued them, and won, but they simply just did not pay the settlement. On top of that they ruined our roof when installing the ductwork, and the unit outside is super loud. The unit itself smells like fish when we turn it on. Absolutely horrible service, horrible installation, and horrible company! read more

This company will inevitably be shut down. I will not let it stand at my elderly parents were ripped off by these people. They strong-armed them into payment after promising them they would get all the necessary city permits for the work they did. They absolutely lied and now my mom is being dinged with a huge fine because they did not get the permits they promised they would get to do the work for their air conditioning. I'm going to call every possible entity in the city state and county to ensure this business is shut down for fraud. read more

RUNNNN! And I'm not even joking. I am a property manager now going on 20 years, and have worked with tons of contractors and handymen throughout San Diego. This is by far the MOST unorganized, unprofessional, unreliable, uncommunicative company I have ever worked with hands down. They've have canceled multiple times without the decency of even calling to communicate that or even reschedule, they're almost always 1-2 hours late. They never answer their phone and are incredibly difficult to get a hold of. You will literally have to chase them down to get them to finish the job. You're better off picking up a few workers at Home Depot. Not even kidding. read more

I had recently purchased a condo (first time) and was in the middle of the summer heatwave. Adrian came onsite to overview a few mini split quotes that our complex was considering at the time. Adrian overviewed my unit and noted that I was capable of doing something more than a mini split in my unit. The initial process took a bit as I had to run everything by HOA, the team was there and waiting with any answers that I had to questions that were asked, or documents/specs that may be needed. Adrian was very knowledge about the systems that were compatible with my unit, as well as how we could configure the unit to be tucked into the attic and hung onto our back wall (couldn't do the floor since it's an open alley and homeless people are an issue). There was a few delays with getting the product, which was communicated well by Adrian and his team, as well as a phone call was received by the owner. Overall, Adrian and the team at Pacific Heating and Air were awesome! I highly recommend them to anyone looking to prepare for the next summer heatwave! read more

I've had only positive interactions with Pacific Heating and Air and highly recommend them. I took out a "big blue" contract and they delivered priority and excellent service as promised! I took out the contract because in addition to priority repair service, which I didn't think I'd need as my unit is only 3-years old, it comes with tuneup and inspections. When my unit unexpectedly stopped working, I called PHAC and they sent Adrian out first thing the next morning to look at it, and he had my unit working again by 9 am! When it stopped again the next day, I called Adrian and PHAC and he was back out at my home the next morning again! This time he found a different problem that he was again able to fix, leaving us all cool and comfortable (for the whole summer I hope)! Thanks Adrian and PHAC! read more

RUN, DON'T WALK. Scroll down to see the real reviews. Total scam company, try to sell you parts your unit does not need, parts that are not part of the original unit. total rip-offs. incredibly rude and unprofessional staff. don't don't don't. read more

We were referred by our very good friend about Nick. He was highly recommended. Our unit we purchased from Nick is a Trane what a beauty! Reasonably priced & very happy with the service & product. *Summer time is his peak season & he is extremely busy (small mom & pop) business.... just keep in mind. read more

10/22/2022 Bought two systems from Pacific, one for upstairs and one for downstairs; furnaces only. This was for new ductwork, moving vents, installing new vents , intelligent thermostats & removal of the old system. Removal of the old system went OK but when the new equipment installation started problems began immediately. Every other day there was a new crew and the project manager would tell his workers what he wanted them to do and then disappear from the project until I called him and told him there were problems. This went on for the whole project until they abandoned working with me and would no longer return my calls. It's worth noting the following: The system Pacific installed for upstairs was a lesser system than the one I paid for. Pacific could never make it work with the intelligent thermostat they sold me. Then the owner, Nick, lied to me that he was working with the factory to resolve the "interface" issue. I have that information from the last Pacific tech who tried to correct some of the issues. The 1st floor system appears to have been mis-designed for the zoning to work properly. So many details overlooked by this company. An odd sized air filter rack was installed and carbon filters could not be obtained to fit. The HERS air leak test for the duct work was not even attempted for either system. And it goes on .... See the list of issues as of 6/12/22. Messages to the owner, Nick, were left repeatedly via his office manager as well as voice and text messages directly to his phone. He would not return my calls. So apx 40k$ later this is the state of these two systems. I am in the process of having the mis-designed & unbranded Lennox systems removed and installing a new, properly branded & configured system by a company with a flawless record. I would be very wary of Pacific. As of 6/12/22 these were the final issues: First Floor - Scheduling does not work properly - Phone app does not connect with HVAC properly - Office zone comes on with Kitchen zone - When any one zone is engaged, system aborts zone mode & enters whole house mode blowing air thru all registers - Install carbon filter - HERS Air leak test per Adrian not carried out Second Floor - Intelligent Thermostat not installed - System bubbles audibly & noticeably when running - Install carbon filter - HERS Air leak test per Adrian not carried out read more

Why do you people even advertise, I made two Appointments and you stood me up twice without a call or anything!! It makes no sense for you to advertise a great price for AC tune up. I'm not wasting my time anymore calling you or waiting again for a technician read more

Jared came out and reviewed what we currently had and what we were trying to solve with a new system. He laid out the potential options and the value of each. He also laid out different options we could consider to get the most out of a new system. The installation went perfectly and above what I thought was needed. Every time there was something that couldn't be reused from the old system Jared and team took care of it. Couldn't be happier with our new system! Highly recommend them. read more

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This company was hired through a cleaning service that had laid their equipment over a drainage pipe and damaged our HVAC system. Reliable and efficient with great on site communication. Handled issues that arose with us and the original cleaning company professionally and without any extra costs or headaches. read more

Very disappointed in the service...we had some damage to the copper line set for our 2 units and called them for an estimate. After their technician came and inspected, he recommended the repairs that he stated were needed...the total estimate was 6230. Seem high to me so I called Reitz Heating and Air. All said and done, the repairs came to 1600. Pacific wanted to charge 165 dollars per pound of R22 that actually costs less than 35. I would not recommend Pacific Heating and Air. read more

Ken is awesome. Always does great work and they do their very best to fit you in even during summer when they are the busiest! Always had a good experience with Pacific. read more

Called at 4:15 (business states that it closes at 7p) and asked if I could schedule a repair appt for either today or tomorrow. Receptionist said, "all I can do is take a message and have a technician call you back". I asked, when would they call back? she said, "I don't know, it could be today, tomorrow, Monday or I don't know when". Yeah, thats who I DON'T want to do businesses with. read more

Installing AC was probably the most significant project in my new home. I had done all my research and knew what i want for my house. With Nick, Tommy and his team i was able to complete this project in most effortless way. People: I went with PHAC mainly for who they were as individuals. I had quotes from most well established installers in SD but i never felt the "Trust". But people at PHAC are totally different. Nick: Probably the best person i have met in my whole house renovation projects, he made the whole process so easy, custom and hassle free. Tommy: Exceptionally talented and technical associate. Great to work with and accommodates all your requests. Eddy and His Team: These guys did something for me which they mentioned have not done in their experience of 20 years in the AC installation. I wanted to cover my lineset in garage with paint grade steel enclosure for both functional and aesthetic reasons. The installers initially said , they have not that before and cannot do it. They called Nick, he came to my house, asked me if that is what i really want, i said "Yes" and he said to his team, "Lets find out a way to do it". They did a phenomenal job as you can see inn the pictures. Quality: The overall quality of installation was very good. With sealing the plenums, checking returns and and other parts of the system was good. Experience: I had my best experience on such a large installation. I would recommend them to everyone of my friend. Make sure you bring up every idea, concern and question you have about the final results of installation. This is the best way so PHAC can meet or even exceed your expectations. read more

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Jeff showed up for the A/C tune up on time and wearing the proper face covering. He was professional, courteous, wore shoe coverings inside, and he was informative. He ensured i understood by answering all my questions. read more

They called 20 minutes after they were supposed to be there to say they were running a few minutes behind (no kidding), only to never show up at all. I called them 4 or 5 times over a couple of hours and they never answered. Finally called me back like 5 hours later only to blatantly lie and say they showed up and tried calling but I didn't answer. This was in the middle of a Saturday so just kind of extra crappy that they wasted my whole day. Furthermore, don't not show up and then blame your customers for your lack of professionalism. read more

Only looking for estimates on a new hvac system for our home. Could not get the estimator to come to our house because the company could not guarantee that the employee was vaccinated. I guess they don't want our money???? read more

I can't say enough about the service I received from Pacific Heating & Air. The customer service I received was EXCELLENT from Andrew their Sales Associate to Raul the installation tech. When they found out my tenants had a child in the house with no heat, they expedited our install and the job was completed in just a couple days. I wish I could give them 6 stars! Even then I'd still be looking for a 7th. read more

Excellent service Nick and his crew came out replaced my AC unit and my house as nice and cold Nick and his crew care about their clients and go be on the Call of Duty I highly recommend that you give Nick a call for your AC and heating work Thank you Nick for making an impossible situation Better for me in my family read more

I met Nick when he came out for a service call to see why one of their installed units was not blowing cold air. Really nice guy. Made arrangements for him to come back when hotter to fill the unit with refrigerant. Never heard back from him. Finally got an appointment and they never showed. read more

DO NOT WASTE YOUR TIME!!!! Worst customer service I have ever experienced. Installed the system incorrectly. Left a bunch of trash, zipties, and and entire pallet on my roof. Technician fell off his ladder and damaged my ceiling. Had to make numerous phone calls and emails to get someone to fix the damages. DO NOT WASTE YOUR TIME!!!! read more

Nick from Pacific Heating was able to come in and diagnose a problem with my A/C that I have had for a very long time that many companies have not been able to figure out. Top notch customer service, very reasonable prices, and Nick even called me the next day to follow-up to make sure that the AC is working great. Highly recommended company and they work on water-sourced AC units (which many companies do not) read more

Hey there! These guys are great! I've had an AC maintenance company monitor my company's heating and air units three years now. One of my units was having an issue, and they recommended replacing the unit or the compressor. My second unit has never fully functioned properly. It would never cool the offices in summer heat. It was recommended that that one be replaced as well. I contacted Pacific Heating and Air for second opinion. They came out and after reviewing the units, discovered that the 2nd unit did not have a proper return. The return was pulling air in from the attic causing the air to constantly stay warm. They gave me a fair price to replace the compressor, re-do the ducting. They saved me thousands of dollars! I'm going to contract them to do my maintenance program from this point on - I highly recommend Pacific Heating and Air. read more

Had Pacific Air out today to fix my AC unit. The service was beyond excellent. The technician Jared was professional, friendly and got the unit up and Running and performed maintenance quickly in time to avoid costly expenses later. All at a very reasonable price. I will have them back soon to maintain all of my HVAC needs. read more

Well, this is disappointing to write. I called them to set an appointment to check out my really old forced air system to make sure it was working as it should. We set an appointment for three days later in the morning. I stayed home from work to be there. He no showed. I called a half hour after our appointment time and left a message. I got a call back a little while later. The guy apologized and said he forgot about the appointment. We rescheduled for the following Sunday morning. The guy showed up and reviewed everything and didn't charge me. This was very nice and unexpected. I asked him to send me quotes to buy a new air conditioning unit and I gave him my contact info. Now it's three and a half weeks later and no response. The guy was nice and knowledgeable but the customer service aspect needs work to retain customers. read more

Pacific Heating & Air used to be good when Nick was running things. I had them install my AC and heating years ago and even recommended friends and family to them. But now he has these "used car sales" sales people and it's isn't the same. Few years back I asked for an estimate for my parents house and the new "used car sales" guy quoted us an outrageous price. Needless to say I used another company for my parents...great unit and a lot less $. Fast forward 2021 my unit stopped working and needed some maintenance and I asked Pacific Heating & Air to come check it out...cost $89. Mind you other places just charged $29 diagnostic fee; but whatever...I wanted to used them because they installed the unit. Enter Carlos "used car salesman" came in and tried to charge and yearly maintenance fee of $2495 for a top package, $1995 for a step below package and a $1500 package. I was like "WTF"?!? He had the "packages" written down and my wife asked to see it or if he could leave it behind so we can take a look at it and Carlos was like "no"...couldn't see it or leave it behind. He was trying to hide it for some reason. We just paid the $89 diagnostic fee and said "goodbye". Next day another company came out to fix out problem for $100. THEIR yearly maintenance fee is only $125. Do your research and BEWARE of this place!!!!! read more

Nick came out to give me a second opinion on issues I was having with my AC that the company that installed could not figure out what was wrong. Nick diagnosed the problem right away, and instead of bad mouthing the other company, he chose to call the owner and speak directly to him to give him the opportunity to correct the problem (as it was with worksmanship, not mechanical). The owner of the other company authorized Nick and his guys to do the repair at no cost to me. I cannot begin to tell you what great customer service that is. The issue has been corrected and Pacific Heating and Air has gained a customer for life. read more

I wish I had caught the name of the guy that came to help me. But he was fantastic. He was in and out in about 30 minutes and fixed my heating problem right away. I just moved in this last Friday and it has been cold out! Additionally, he was very kind to my dog and told me a little bit about himself and his dogs. I know it was nothing to do with heating or AC, but it was amazing customer service. I love these guys! read more

Absolutely great service and experience. The team was very professional and provided detailed communication throughout the entire install. They were also COVID compliant. We upgraded our A/C & Heating and added an Air Purifier. Best decision we ever made. We highly recommended Pacific Heating & Air!! read more

I'm not to happy with the Services or their Salesman, this is in regards to Eddie Yabara. On this date 08/09/2018, I called the business as where they said someone will give me a call back. Upon being called back by Eddie, He asked me what am I looking for, I kindly replied that I'm looking for an A/C unit for a home, an efficient one, and not to costly. Eddie immediately in an aggressive manner replied, that he will not be able to provide me assistance, quite rudely, and that I can seek my AC elsewhere. This was rude, aggressive, and totally unbecoming of a professional. It was quit blatant that commission, or maximum profit was his agendum, As I perceived it. read more

Someone came out and replaced a fuse but said all of the equipment would need to be replaced soon. 10 minutes later the AC stopped again. Waited 9 hours for someone to return my calls or come back to look at it again. When he finally came back he didn't even look at it and said it would be $7500 to replace everything. I got a second opinion, they fixed my AC for less than $400 no new equipment needed. After seeing the review the owner got in contact with me. He apologized and agreed i wasn't treated how his customers should be. He refunded my money. The owner does seem honest and wants to do the right thing. read more

I called them to get a quote on a ductless air conditioner. They sent their tech., Nick, and told me I'd get a quote on the spot. He came out but said he needed to research more before giving me a quote and would call me with it the next day. He never did. I called them twice to follow up. Each time, they assured me Nick would call me back the next day as he was talking to distributors about the unit to be installed. Nobody ever called me. Wasted a day meeting the tech for a quote only to be completely ignored afterwards. Clearly, they don't want my business read more

Extrodinary service and couldn't be happier. I highly recommend them! They send a text when the service person is on the way and communication is excellent. I'll call them back in the future for sure! Deborah Early read more

Worst company to deal with! Beware of doing business with this company. Purchased HVAC and furnace. They left holes in my walls and damage to vents. It's been over a month and a half, calls go unanswered and still no status on final inspections. Shoddy company. I wish I did more research for the thousands of dollars I spent. Buyer beware!! read more

I was a loyal customer of Carini Heat & Air until today when they gave me a SIX-DAY estimate of when they could fix my furnace. My heat was out for two nights and I was freezing to death. Jared from Pacific Heating & Air came out within a few hours and had my furnace fixed in no time for a very reasonable price. Pacific Heating & Air will be the only company I call from now on when I have heat or air issues. Thanks! read more

I had an air conditioning problem that the home warranty company has sent two different HVAC companies to look at. Both had no ability to fix. Decided to try one more time out of pocket. Jared Opp was able to spot the problem and provide answers within minutes. He made me aware of the pluses and minuses of each option with no pressure to try to coerce the most money out of me. The unit was repaired and running nicely in short time. I will definitely be using Pacific Heating & Air Conditioning when needed in the future. read more

We needed a new spark igniter for our furnace. Pacific Heating and Air gave us a $1,270 quote for a $170 part (we found out through our own research later). Bad business practice to try and rip-off unsuspecting residents. Thank goodness we didn't hire them for the job!!! read more

I requested an HVAC/furnace inspection and was booked for a visit two days later. On the day of my appointment, the office called and said that "a technician called out," requesting to postpone my appointment until the next day. I agreed, but the office again called me the following day -- ten minutes after my scheduled appointment time and obvious technician no-show -- to tell me that there was "no way" a technician could "pick up" my job. After taking two afternoons off from my work to address this problem, I was understandably disappointed and asked what the office agent meant by "pick up" my job, as I believed that I held a firm appointment time. The agent proceeded to lecture me about ethics and tell me how important it is that the company prioritizes elderly customers and other more-emergent jobs. While I would agree that elderly customers and emergencies deserve the highest priorities, it became apparent, when pressed, that the agent had no idea regarding the nature or scope of my particular job/problem or understood the ethical consequences of me canceling two afternoons of work in a healthcare clinic. Unprofessional and unreliable - I do not recommend this company. read more

Pacific heating and air-conditioning came out to reroute some ducting that a different company had done. The air pressure in our house was completely out of whack, when we turned on the heater, it was about 1000° in the bedroom and 20° in the living room, and so we turn to the experts at the civic heating and air-conditioning to help give us a realistic solution. Fortunately they gave us a very reasonable price and it only took a day and a half for their workers to come re-route and fix everything, and while they were at it,I had them install an air purifier, so every time we turn on the air-conditioning or heater, our whole house air gets purified. Now our home is super cozy, and I am super happy that we hired them. read more