I don't know if there a many Top Gear fans on Yelp. The Stig? Hamster? May? Clarkson? Quite…read morepossibly one of the best shows on television that features in some cases the best of the best in exotics as well as cars for commoners. So, when I discovered that Crave had a Bugatti Veyron in its showroom I had to visit during my recent visit to Houston. Forget what the car can do. Well, a brief description may be in order. Two V8's bolted together to produce a W16 engine. If that wasn't enough add in four turbos and ten radiators. A special key will actually allow you on the most special road in the world to max the car at near as makes no difference 270 MPH. This car is why I drove 60 miles out of my way; to see a Bugatti in person. Thing is though, the staff at Crave was interested in my story. I called ahead to ask if the car was still on the showroom floor and they invited me to visit despite knowing I wasn't able to afford the 1.3 million dollar asking price. Customer service I'm happy to say was stellar with every staffer treating me with respect and appreciated me visiting for the sake of curiosity. They had other stellar rides as well: Ferrari Enzo, F50, and fly yellow 330 McLaren Mercedes SLR's X 3 Saleen S7 Lamborghini Murcielago and Diablo Roadster 1968 Shelby Mustang The car that actually stole my heart was a Alfa Romeo Giulietta Sprint Speciale. One of the cheapest cars in the showroom; the curves and Italian pedigree almost moved me to sell a few acres on the ranch and buy a car that would leave me in a cloud of steam on some highway between Austin and Houston.This dealership is a classy place from my first contact to the visit even though the wife would KILL ME if I spent more than 20K on a car. Back to the studio...

After 2,500 miles, about 700 of which were put on by various mechanics trying to diagnose, $1,000+…read morein mechanic fees, a $400 tow bill, and no trust in a vehicle I just spent a lot of money on, this is what I'm left with. A completely useless 6.2l LS3 Engine that Crave Luxury Auto's mechanics supposedly gave their blessing. This engine will have to be replaced at the cost north of $8,000. Overall I will have $10K invested in repairing a vehicle I purchased from Crave Luxury Auto seven months ago that was JUNK.

This place is awesome. Cheap good cars, free oil changes through the financing period. Excellent…read morecustomer service.

This lot sells cars at above blue book pricing and offers high interest loans and in return they do…read morenot run a credit check. They don't report to the agencies, so they don't help your credit either. They also do not make sure a car is mechanically sound before selling it. You should take the car to an offsite mechanic before you buy from this lot. I didn't and I hope you learn from my mistake. Buyer beware. The car had an oil leak that they fixed before I took possession. I had to take the car back 3 more times for the oil leak because their mechanic could not properly replace a valve cover gasket. The oil leaked on the alternator causing it to malfunction. They argued that they shouldn't have to replace the alternator although in the end, they did. The belt was old and worn, but as that is not part of the motor, they refused to replace it under warranty less than a week after I took possession. I had to pay another shop to replace it. The tires looked good, but they had been sitting for a while so started splitting. I had to replace all 4 tires shortly after taking possession. The tire shop said the tires were dated 2011. The brakes started making noise a couple of months after I took possession. Turns out the car needed tie rods, hub bearings, brakes and rotors. The lot said that the brakes were new on the car. If you buy a car from this place, you need to be prepared to put a lot of money into getting it roadworthy and safe shortly after you take possession.

Our family has bought several cars from them. They are super responsive and will definitely go out…read moreof their to help in any way they can to get you in a vehicle. Our credit is far from good and they got us in a nice loaded Armada. The owner is super nice and Jimmy and Francis are amazing. I highly recommend them especially if you really need something and can't get financing anywhere.

Update: Your Car Store manager after many calls and text has finally got in contact with me and are…read moregoing to pay the $508 in installation at @Buckalew Cheverole. They are honoring their word and paying for my dashboard to get fixed. Manager jimmy doest answer phone calls after Your Car Store Mechanic destroyed my dash board. Still trying to see if they will pay for installation which is over 500 dollars. No response. All I'm looking for is a yes or no on fixing my dash. Broken dash from a botched job. Both Francis the car salesmen and Jimmy the manager told they would REPLACE the dash. They glued a cover on my car in the wrong color then screwed two screws in the side of my vehicle dash to "hold it " in place. When coming to pick up my vehicle when they supposedly "replaced" the dash the mechanic lied and said the car was setting when in reality he had not touched my car. When I called for an update another women I don't know her name was flat out rude. When I came to pick up my truck to reschedule the "replacement" of my dash they LOST MY KEYS! they simply couldn't find them. Car store manager Jimmy refuses to answer any calls of mine to see if the owner will pay to install a new dash. Get everything in writing.

My sales guy is gone but they do make car buying less painful than most. Kudos to my sales girl…read morewho kept her promised and had both my car and paperwork ready. I was in and out within an hour.

So grateful for Clayton he help me get my Bronco Sport 2024... my check engine light came on…read moreThursday morning; I had to go out of town for the upcoming weekend!!! I tried to get an appointment at Plant Ford they could not fit me in until the following Monday! But Gullo Ford got me in and problem fixed by lunchtime! Great crew including the valet check-in guy great personality! Five Stars severs! Oh I forgot the shuttle driver Anthony! Very Professional he's going far in his career! Thank you kindly!

Customer Service was phenomena! My Company wrap has heads Turnin! Really Appreciate it!!!read more

If you enjoy being yelled at and disrespected by a business owner, Wrapstars -- and its owner John…read moreFetterman -- is the place for you! Against my better judgment, I gave John another chance after a bad experience 12 years ago. Big mistake. He hasn't changed one bit, and I've learned my lesson. I reached out because his shop is only half a mile from my work and I needed a wrap removed quickly. I already had a $700 quote from another trusted wrap shop I've used for years, but they were 10 days out. John quoted me $110/hr and said it would take a couple of hours, maybe a few at most, after I sent photos and dropped off the car. Four hours later, I called for an update. His response? "Man, the fing wrap is a fing piece of s***. Whoever put this fing s on there are f***ing morons." I calmly asked him not to curse at me again. He stopped for the moment and said he had four guys working on it and they were only halfway done. When I came to check, the car looked half-finished -- over-promised and under-delivered. The next day, after another seven hours (and zero updates unless I called), the wrap was finally removed. The invoice? $980, more than double his "few hours" estimate of around $440. When I expressed disappointment, he didn't apologize -- just cursed more and blamed the "s*** wrap company" I used. We settled on $900, and he said a detailer would clean it that afternoon for a small extra fee. Three hours later, still no response to my texts, so I called and was told the detailer had just started. The detailer, who was actually very professional, later told me it would be $700 to clean off all the leftover adhesive. So John's original $440 estimate had now ballooned to $1,600. When I confronted John, he initially said he'd "eat the cost" since he misquoted me -- which I thought was fair. I picked up the car around 9pm, still covered in glue, and the detailer came back the next morning. Three hours into the job, the cleaner texted me again saying John told him I was paying. When I called John to clarify, he exploded -- yelling and swearing nonstop, throwing around "motherf***ers" and blaming me for everything. When I told him to stop speaking to me that way or I'd hang up, he just kept going. I hung up, and he then texted me more profanity-filled messages. The cleaner, trying to stay professional, agreed to finish for $400. I asked John again to pay what he said he would, and he refused. In the end, I paid the cleaner myself. When the car was finally done, he showed me nine deep gouges in the paint, clearly from the wrap removal. I got the car brand new from the dealership and wrapped it immediately, so the damage happened during removal -- either from improper tools or carelessness. This was, without exaggeration, one of the worst customer service experiences of my life. I've never had a business owner scream, curse, and belittle me repeatedly over the phone and through text. Between the unprofessional communication, broken promises, inflated costs, and damage to my car, I can confidently say I would never recommend this company to anyone who values honesty, respect, or professionalism. If you like being cursed at and overcharged -- Wrapstars is for you. For everyone else, do yourself a favor and stay far, far away.