Let me get this Yelp out of the way, because it's affecting my productivity here at work as I'm looking forward to a 3-day weekend. Our office frequents Ruby's on Hollis street in Emeryville because they are a convenient place to grab a quick bite when you didn't bring breakfast. Keep in mind, I knew they were pretty pricey, but as I said they are convenient. In any case I used to order a BLT on a croissant, which cost me $9.00 and some change (pricey). So one day the owner, Albert, suggested I just get the croissant and bacon and it would save me a lot of money. From that point on, I never ordered the BLT but would just order bacon and "sourdough TOAST". It had been a while since I'd been there, because again, they are a bit pricey. Yesterday one of the staff said she was hungry and that she was going to get something from Ruby's and asked if I wanted to order. I said yes and called in the two separate orders, which my request was "sourdough toast w/ extra butter and bacon and jelly on the side". The lady who answered the phone quoted me $3.75 for cost of my order. I gave my card to someone else that was going to pick the order up and when she brought back the food, card and receipt, I later looked at my receipt and saw that I was charged $5.50 for bacon and sourdough toast. No mind you, when I opened my order it wasn't actual sourdough bread...it was a form of it but cut in a square in shape of Panini. So I'm thinking it's some type of specialty bread they are using, but I specifically asked for sourdough toast and that I shouldn't be up-charged. I then called Ruby's to let them know [based of what I was quoted over phone] they over charged me; I speak with Ashley and explain. Ashley (very sweet) let me know that she couldn't do the adjustment over phone but I could come back in and she'd do a cash credit. Now here we are at today...I call Ashley to order the same as yesterday "sour dough toast w/ extra butter and bacon, w/ jelly on the side" and then she tells me that because it's a "specialty breakfast sandwich" that's why it was $5.50. I then tell her that I ordered "bacon and toast" and the owner is the person who said to order that way, it would save me money. Ashley places the order and I proceed to walk to Ruby's to pay for and pick up my order. When I arrive I greet Ashley as I normally do but she is not her normally cheery self. She does speak, then tells me she'll be right back and immediately goes to the back. The gentleman who prepares the food (super nice) gives me my "toast and bacon" and I continue to wait for Ashley to return. She then returns and says Albert will be right out to speak with me. Albert comes out to tell me that the price of $5.50 for bacon and toast is correct. I say to him "are you serious?!" and he proceeds to tell me [like it is normal and okay] that "TOAST" is FOUR DOLLARS because I got butter and jelly. I damn near passed out and proceeded to ask again "ARE YOU SERIOUS?!!! So you are telling me that you are charging $4.00 to put butter on toast w/ jelly on the side?" He says yes [with a straight face] and begins to try and explain his logic to me, by telling me the price of bacon. I couldn't even listen to it, because it's not even a good cut of bacon. Which now that I think about it, that is why the difference between toast and bacon is $1.50. Albert could not believe that I was outraged by the price he is charging for TOAST. Albert seems to think that $4.00 for toast w/ butter [and two packets of Smuckers grape jelly] is worth $4.00. I paid the five dollars and fifty cents and told Albert they would never get another penny from me, and I felt like this was extortion. The more Albert tried to justify his pricing the more outraged with disbelief I became. As I began to walk out he then asked if I wanted to hear what he had to say. Of course I told him no, then the @%$&*! called me "honey"...now why'd he do that?! You don't know me, I'm already not in the best of moods so you decide to add insult to injury and call me "honey"?! Wrong thing to do Albert... To me, that's the most condescending, disrespectful, offensive word to use toward a woman in a moment such as this.
Great staff at Ruby's, but Albert you get the donkey of the week award in my book! read more