Owners are very friendly & helpful with the service I needed !! More then fair price. Would…read moredefinitely recommend for any shoe needs!!

Sent in 3 pair of shoes, were ready in exactly a week (I didn't even ask for it to be expedited)…read moreand perfectly fixed. They take Zelle/ Cash no card when I went in. Very affordable and reasonable price. I had a birkenstock resoled as I have pronated feet and often go through the cork very fast. I had the velcro of a sandal redone and lastly a shoe back that kept bothering me, they softened it by adding a soft back. I'm a fan!

Pavlov's is my go to shoe maker for all kinds of repairs. His latest work of magic was fixing a…read morehole in my sneaker from my toe hitting the top and starting to poke through. You can't even tell which sneaker was repaired! $20 saved my $150 waterproof sneaks that are in great condition but needed some extra love. And yes, when you walk into the store you smell that ole time glue and leather aroma and you'll see the foot mannequin that Michael works off of. You'll also notice that the shop is VERY clean and organized. And he'll prioritize your needs based on request (and a small rush charge). I don't go anywhere else! You don't need to either.

I've had a tall pair of Ferragamo boots and Alexander McQueen ankle booties, both worn frequently…read morefor over five years. The Ferragamos had a damaged heel and some cosmetic scuffs in the black leather, while the McQueens looked fine on the surface but had soles so worn down that water seeped in whenever it rained. Romy managed to fix both pairs so they look and function like new. I'm thrilled to have my two favorite boots back. It was absolutely worth the money: he repaired both of my shoes, which retail for several hundred dollars, at just a fraction of what it would have cost me to replace them new. And all within 24 hours! I came on a Thursday afternoon and he had them ready for me Friday morning :) I will be back!

Amazing service! My boots were falling apart and they were fixed in a couple of days. He even…read morecleaned them up for me! I would definitely recommend JSR shoe repair. I will absolutely be bringing back my other broken shoes.

Overpriced and Ripped off. I dropped off a suit at 9:25 am and said I don't need it until the next…read moreday. She asked me if I needed it rushed. I said no anytime after 5 is fine. Well she charged me at their Overpriced same day service. The next day I asked the owner how their same day service works and how much it was. He said drop off by 9 am pick up by 3 pm same day cost $18. So when I questioned why I was charged for this service when I was picking it up the next day he tried to change his story. Their sign also say there is an extra charge for "same day" service not overnight service. It was my first time and last time going there. I like to support local businesses but not this one. And by the way their listing shows in business for 10+ years. Its a lie. They are new at this location. Its why they only have 39 (now 40) reviews. I've been going to other businesses in that complex for years. There were not there.

I started coming to this cleaner after I had a terrible experience at another place nearby. They do…read morea good job w shirts/pants. However, I had two incidents where they supposedly had to charge me a debit card fee!!! One time, the man told me the minimum to use my debit card was $15! My shirts are only $7. I explained to him I didn't have cash and I also told him there was nowhere in the place where it said minimum card purchase was $15! He said he he had to charge me and we started arguing about until he said ok and didn't charge me a fee! Then again, same incident happens with the lady there a few days ago. My total was $7 and again she said she had to charge me $1 fee because I didn't have exact amount. I immediately asked her what the minimum charge was and this time she said $12. Still no signage of this anywhere in place! I did google this and this is NOT LEGAL! There should not be minimum fee charges that exceeds $10!!!! So I don't know what kind of games they are playing there but if it happens again I will file a complaint with BBB!

Damn it. Should've read more reviews before I used this place. Called because I never got the…read morepromised text. Was told my items would be ready on X date. I am currently IN THEIR PARKING LOT for the THIRD TIME since the promised date and they're closed before closing time. AGAIN! So frustrating. Mailbox is still full. And the woman at the desk needs to take some customer service lessons. Apparently kindness and joy are absent from her existence. I'll stick with my guys in Avon from now on.

If you can wait about a month to get your shoes back, this is the place for you. Took three trips…read moreand two missed promise dates before the job was done and not done correctly. Payment was required when the shoes were brought in not when the job was completed.

All around positive experience. Plaza Laundry is clean and…read morethe staff are professional & friendly. I especially appreciate their willingness to help when needed.

This is the best laundromat in the area. They have plenty of machines and the staff is friendly…read more Drop-off service takes between 24 and 48 hours. Open long hours for convenience.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Very nice staff, work is ok, had soles replaced nicely but edges were not clean and some glue noted…read moreontop of my shoes, after a thorough cleaning better but would not give them another designer item for fear of damage

This guy does quality work. The repairs will outlast your shoes. This is the difference between…read moresomeone who is a genuine craftsman and someone who just took some trade school classes. Prices are lowest I've found and the service is outstanding.