Owners are very friendly & helpful with the service I needed !! More then fair price. Would…read moredefinitely recommend for any shoe needs!!

Amazing service, reconditioned shoes look like new--the leather and sole! Better than Allen Edmonds.read more

Sent in 3 pair of shoes, were ready in exactly a week (I didn't even ask for it to be expedited)…read moreand perfectly fixed. They take Zelle/ Cash no card when I went in. Very affordable and reasonable price. I had a birkenstock resoled as I have pronated feet and often go through the cork very fast. I had the velcro of a sandal redone and lastly a shoe back that kept bothering me, they softened it by adding a soft back. I'm a fan!

A colleague of mine had a pair of boots that were not comfortable for her and wanted to give them…read moreto me--funny thing, I noticed the boots under her desk and thought they were cute. They fit except for the calf. My calves were too big. I googled to see if they could be stretched and then I looked for a cobbler that could do it and do it well. I came across JSR Shoe Repair and was impressed with the reviews. I decided to give them a try. Initially, Romy didn't think it could be done but after further inspection, said that he could do it. When I picked them up, both boots fit perfectly. He did an amazing job and thought that the price for the repair was fair. It's a given, if I have any other shoes that need to be repaired, I'm coming to JSR Shoe Repair. I highly recommend!

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

Overpriced and Ripped off. I dropped off a suit at 9:25 am and said I don't need it until the next…read moreday. She asked me if I needed it rushed. I said no anytime after 5 is fine. Well she charged me at their Overpriced same day service. The next day I asked the owner how their same day service works and how much it was. He said drop off by 9 am pick up by 3 pm same day cost $18. So when I questioned why I was charged for this service when I was picking it up the next day he tried to change his story. Their sign also say there is an extra charge for "same day" service not overnight service. It was my first time and last time going there. I like to support local businesses but not this one. And by the way their listing shows in business for 10+ years. Its a lie. They are new at this location. Its why they only have 39 (now 40) reviews. I've been going to other businesses in that complex for years. There were not there.

I started coming to this cleaner after I had a terrible experience at another place nearby. They do…read morea good job w shirts/pants. However, I had two incidents where they supposedly had to charge me a debit card fee!!! One time, the man told me the minimum to use my debit card was $15! My shirts are only $7. I explained to him I didn't have cash and I also told him there was nowhere in the place where it said minimum card purchase was $15! He said he he had to charge me and we started arguing about until he said ok and didn't charge me a fee! Then again, same incident happens with the lady there a few days ago. My total was $7 and again she said she had to charge me $1 fee because I didn't have exact amount. I immediately asked her what the minimum charge was and this time she said $12. Still no signage of this anywhere in place! I did google this and this is NOT LEGAL! There should not be minimum fee charges that exceeds $10!!!! So I don't know what kind of games they are playing there but if it happens again I will file a complaint with BBB!

I was in Eatontown, New Jersey from Savoy, Texas for a wedding when my belt broke. I was frantic…read more As the minister performing the wedding, I did not need a wardrobe malfunction. LOL. I called two places & after explaining my situation, the first guy said the usual stuff; "I'm slammed," "This is short notice," "I close at 5pm," finally, "if I can get to you today, it'll be at least $12." I hung up the phone quite appalled at the first guys attitude & thought I'll call the Shrewsbury Cobbler Shop, the 2nd online option from my search. No answer. Ugh!! At any rate, the online info stated he closed at 3pm & I thought "if I leave now, I can make it by there to see if they can help." Man, am I ever glad I did. I walked into the shop at 2:50pm & was immediately greeted by a polite & pleasant young man. I explained to him my dilemma, showed him my belt & his response was "let me see what I can do." He returned 3-4 minutes later & had the belt buckle reattached & the leather belt resewed around it. PERFECT!! The incredible things was when I asked how much do I owe you, he said "Oh, nothing!! It wasn't only a little thread." I was floored & so appreciate. For the locals that may know this shop, I didn't get the young man's name, but I did find out he was Joe's grandson. While he was working, I read the newspaper articles about the shop on the wall. Hopefully, this shop stays busy. In my opinion, they are the epitome of great entrepreneurs...great service, they know their craft & they are kind & take care of their customers by putting them first. You can find them at 444 Broad Street, Shrewsbury, NJ, 07702.

1 STAR -- Extremely Disappointing Experience…read more I brought a very high-end pair of shoes to this cobbler because the sole needed to be repaired. I trusted them with an expensive pair of shoes and unfortunately regret that decision. First, communication was basically nonexistent. I dropped the shoes off and didn't hear anything for a week. They don't answer the phone and don't respond to messages, so if you actually want to speak with someone, you have to physically go there. Even then, the posted hours don't seem to mean much because there have been multiple times when no one was there. When I finally spoke with the owner, I was assured that the sole had been properly repaired. I wore the shoes for the first time after the repair, and the glue literally came undone. For a supposedly professional repair on a high-end pair of shoes, this is completely unacceptable. I brought the shoes back and asked for my money back because the repair was clearly not done properly. They refused to issue a refund. I'm extremely disappointed--not only because my shoes were ruined, but because of the lack of communication and the way the situation was handled afterward. I would strongly recommend taking your expensive or high-end shoes somewhere else. Based on my experience, I have absolutely no confidence in the quality of their work or their customer service. I honestly don't understand how a business can operate this way.

I have been going to this place for years. While its true that some of the machines are old. ou…read morecant kill a maytag top loader. The place is always so clean and the people are nice... Very seldom do the machines Take your money and that a no hassle event. The Owner is a man?!? Not sure where mike is comming from... but it sounds to me like he went to the wrong place or has issues. Hands Down the best Laundromat I have even been to!

The owner is very rude & always has something to say . Would not recommend going hereread more

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This guy does quality work. The repairs will outlast your shoes. This is the difference between…read moresomeone who is a genuine craftsman and someone who just took some trade school classes. Prices are lowest I've found and the service is outstanding.

Very nice staff, work is ok, had soles replaced nicely but edges were not clean and some glue noted…read moreontop of my shoes, after a thorough cleaning better but would not give them another designer item for fear of damage