I've now been dealing with Rug Ideas for a year. Same amazing service. Just had my rug cleaned. It had a little bleed and they took it back and expertly fixed it for free. Kash and Mark are the nicest - I feel so lucky to have these world renowned yet such kind experts in my area. Your treasured rug whether it has market or sentimental value is in good hands. read more

Rug Ideas - Disaster then After! - Carpet Cleaning Near Me - Van Nuys, California

Kash is an amazing Human and a very professional businessman. I had two rugs that needed repair and washed. Him and his dad did an amazing job repairing my valuable rugs. now i can pass down my rugs to my kids and generations to come. read more

Great customer service. Kash and Dr.K explained to me the process of what is done and all the proper steps it takes to wash my rug properly. Everyone at this business including the men that came to my home to pick up and deliver my rug were very professional and polite. They even let me stop by to see the facility, it was great, they do all the work in house. Good price and I'm happy with my experience with Rug Ideas and the quality of work. I definitely will be sending more rugs to them. I recommend Rug Ideas. read more

Highly recommend this family ( Dr Kay and son Kash) run business. Very knowledgeable about all things rugs including provenance. Old well loved and well trod rugs look beautiful, prices reasonable given work they do. They welcome visitors to see process. Mark and his assistants who pick up and return cleaned rugs are exceedingly helpful and go the extra mile. We needed some of padding cut down and rugs taped secondary to fall risk for older adult. They are not fans of taping but kindly and patiently taped all we asked. They are also available should there be questions or issues later. very responsive. A lovely find in these days of diminished customer service and pride in workmanship. Jennifer A read more

This review is way overdue, about a year to be exact, and I'm glad I can finally give Rug Ideas a review from me that they deserve. At the beginning of quarantine, I found a Chinese rug on Craigslist. So I called Rug Ideas to get a quote for the cleaning before I bought it. Dr. Kay asked me to send him the link for the rug on Craigslist, to see if it was even worth checking out. He assured me that the rug was good quality, and even told me what price I should ask for- which was extremely helpful. I got to buy the rug for lower than the asking price. Dropping off my rug for clean up was extremely easy. Social distancing was maintained and everyone had on masks. When I was at the store I was helped by Kash, one of Dr. Kay's sons. He unloaded my rug from my car for me and explained the cleaning process of what my rug would go through. He also suggested a few things to add for extra cleaning/ protection without being pushy at all. Both Dr. Kay and Kash were great on educating me about my rug and it's cleaning, I felt like I was at a field trip. It was extremely educational, and I really appreciate them answering all my questions. Pick- up for my rug was also such a breeze. I even took several months to pick up my rug and they didn't give me a hard time about it. They loaded my rug onto my trunk for me, and even gave me a hand sanitizer! I'll definitely be getting my rug cleaned with them again soon for maintenance, I wouldn't trust anyone else! read more

Mark Holguin provided prompt and efficient service. He and his assistants moved furniture and removed four of our Oriental Rugs that were in need of cleaning (dog and cat). In a few weeks they were all back better than ever. When I say better than ever, I mean restored to their color and no stains. Walking barefoot on them gives you the feeling of new fresh carpets. (Trust me they are all over 30-40 years old and walked regularly.) When they say they can restore something, believe. We have had several companies over the years do so called cleaning. Nobody holds a candle. These are the true Rug Experts. Great prices! Miracle Workers!!! THANK YOU! If you have quality rugs and weaving, do yourself a favor, call Rug Ideas!!! read more

Lets start with the negative first. I did a yelp search to find a place that would clean my 5x8 area rug. I was willing to have someone come in my home to clean being that I wanted it done pronto. Rug Ideas is a place that can pick up your rug for a cost, or you bring it in. Before I brought it in, I called to get a quote. Dr K answered. I explained I just needed a 5x8 rug cleaned. Nothing more. He explained the process, they're treated with enzymes, no chemicals and hand washed. He said they were running a "special. Normally $173.00, it's now $138.00. Done! Now I get to his warehouse and meet him. He shows me the floor and how they clean the rugs, with the machines they use etc. Pretty impressive. He inspects my rug and says "its been very neglected". Uhm ok (even though I've had it cleaned in the past) He says "$169.00 is your price" I said to him "that is not what you quoted me on the phone. You gave me a different price and I oversized my rug in the call. Why would you up sell me on the cost?" He said "well, that is dependent on the condition of your rug when i see it in person" Why wasn't this stated over the phone? Keep in mind: there are no stains on it, no holes, nothing that needs to be sewn back together, nor do we wear shoes in our house. It just needed a good cleaning and nothing more. I drove 40 min in traffic to get to there and I wasn't in the mood to debate with him. I needed to check this off my to do list. My fellow organized people feel me on this. He took my credit card, said 2-3 weeks it would be done. I called them on week #4 asking for the status on my rug. It was done. Was it worth the money? Sure. It definitely needed the deep cleaning. Would I recommend him? Sure, but I would say proceed with caution. I knocked 2 stars of for dishonesty. I'd give 5 stars for the work performed. My rug does look very nice! **RESPONSE TO RUG IDEAS** 9/23/20 Thank you for the prompt response. I attached a "before" picture. Where exactly is this rug... "Dusty, dirty, stained and was in very bad condition"?. I had no idea that I signed off on that. Where is my copy of that agreement? Right. In your possession. That is very deceitful and again validates my point of you being dishonest. Where was the 30% off? If you quoted me your highest price point of $173.00, then that would take us to $121.10. I paid $169.00. There was no "special" given, there was zero mention of price dependent on condition and you slipping that verbiage in the agreement is trickery at it's best. I wont be recommending you to anyone. read more

Rug Ideas - Before (top) After (bottom) - Carpet Cleaning Near Me - Van Nuys, California

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We are pleased with the service Rug Ideas provided. Our rug was ready when they said it would be, and they are friendly and know how to deal with customers. Top-notch. read more

We had an absolutely amazing experience with Rug Ideas! They are so friendly and knowledgable. They took the time to explain all rug cleaning options and prices, which were extremely reasonable for the incredible quality of work they do. We had a very difficult stain on our nice Persian rug and had issues with fraying. They completely removed the stain and fixed the fraying, the rug honestly looks new again! We are so happy with their customer service and quality of work we will absolutely be going back for rug cleaning. We couldn't recommend Rug Ideas more! read more

They were fast and prompt, quality of my cleaning of my rug was good, but the color of the rug still had a faded white color. The price was a little on the higher side. Good customer service though! read more

Excellent service and great quality of work. I had a large very messy coffee stain on a beautiful beige pink RH rug and now after cleaning, I can't even tell where the stain was to begin with. Highly recommend. read more

I just received our hemp rug which was cleaned by Rug Ideas along with 12 outdoor cushions. The rug and cushions had not been cleaned in years. They did an amazing job. The rug never look so clean even when we bought it and Kash was wonderful in making sure that we were completely happy with the result. We couldn't be any happier and grateful. We highly recommend this company for any rug cleaning job. read more

This place is the best! They are extremely knowledgeable about all things rugs. They did a fabulous job on our wool area rug and even insisted on keeping it for a 3rd wash to get it spotless! Could not be happier with the outcome. Well worth the price which I thought was very affordable. Both the owner and his son are thoughtful lovely people! read more

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Rug Ideas is a professional, reliable family business that will truly clean your rugs. Their facility has the big equipment needed to dust, shampoo, treat, and dry the rugs. They offer options like wrapping for storage, performing repairs, appraisal, and will consider / discuss whatever specialty job you might have in mind. Do yourself a favor and just call them first. Never trust a rug cleaner that offers to come to your home. Buy nice or buy twice! I'm really enjoying my clean rugs. Thank you! read more

Great personalized service. Extremely knowledgable and passionate about their work. I don't think I will take my rugs anywhere else from now on! read more

I appreciated your customer service. well done. Kamran Mohanna read more

Repeat VERY happy customer - second time using Rug Ideas - first time had a torn zebra rug repaired, cleaned and remounted to a new felt backing - came back brand new! This time a bit more complicated - had a small area rug that was "patchwork/quilt" created by sewing together a number of small hides. It needed massive work, remounting and desperate cleaning. This is a 3rd generation family who LOVES what they do - I have never ever worked with people so proud and customer friendly! Worth sending it across country to Dr. Sobhe and his clan!!! read more

Can't say enough about these guys. Brought my 30+ year old Persian rug (which we thought was unrepairable and had never been cleaned) to them. They were very transparent, professional and extremely knowledgeable. The end result was amazing, my wife and I could not be happier. My wife and I were so impressed we sent them a second rug and the result was equally as impressive. read more

Rug Ideas - Carpet Cleaning Near Me - Van Nuys, California

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I cannot recommend them enough. I have vintage Edward Fields rugs that they make look brand new. The customer service is terrific -- they pick up the rug and help replace it, moving furniture and all. Mark is a terrific ambassador for the business, and I always look forward to his professional, friendly service when it's time for a cleaning. read more

I truly can't rave enough about my experience. I have a black shag rug I've had for a few years and needed it washed. I don't own any pets but my best friends dog has had his share of fun on my rug. I contacted them via Instagram (they literally post the best videos) and instantly received not only a response but a quote. I had a million questions and took me a few weeks before everything was finalized but they were so sweet and patient with me. I wouldn't have been sweet and patient with me....with all the back and forth but it truly is a testimony to their customer service and professionalism. I gave them the wrong measurements of my rug originally so when they came to pick it up they informed me and made the price change process very easy (it was my fault for not giving them accurate measurements). I was in a hurry so I got my rug back in 7 business days!!! MIND BLOWN! But what made the process even more enjoyable was Duncan and Justin. Such sweet men, they were so nice! They had their own shoe coverings that they put on when they came to pick up and drop off my rug( big deal for those of us with OCD tendencies LOL) and the day they came the elevator in my building was broken. I felt terrible that they had to take the stairs but they were just so sweet about it and really made me feel comfortable. Thank you both for making this process so smooth for me. I can't thank you all enough, I got my rug back today and to my surprise all the gross matting on my shag rug is long gone! My rug is so FLUFFY im amazed. I'll be honest i wasn't expecting my rug to come back looking brand new!!!!!! THANK YOU THANK YOU THANK YOU P.s. I got an estimate from about 4 different locations, they were the most affordable!! read more

I am beyond happy with Rug Ideas service. I've had 2 large rugs cleaned after purchasing used from another seller. They are knowledgable and pleasant. I will use them again for sure. read more

Great service! From the moment you walk in to picking up your rug...they roll out the red carpet! :) They explained the service and treatment with many steps involved to get your rug back like new. I will be back once a year to get those high traffic rugs cleaned up. read more

Kash and the team are super reliable, communicate regularly and get my rugs into amazing shape!

Kash is such a sweet guy and was willing to stay around a little bit late to get a couch cushion cleaned for me super last minute! They did a great job at a really reasonable price. Thank you Kash! read more

Personal, friendly, devoted to making their customers happy - and extremely passionate experts on all things rugs. They don't just do rug cleaning and alteration - they are the rug masters, they live and breathe rugs. My parents shipped an expensive rug across the country to their store where they made alterations so that it would fit my space here in LA. The rug has been in our family for decades and is worth thousands. Dr. Kay not only made me feel safe about how their master rug weavers would do an excellent job altering the rug but also told me the origin of the designs on the rug and what they symbolize which I never would have known had I not taken it there. It's a family business they have been running for decades and Dr. Kay's son, Kash is equally passionate and friendly. If you have any doubts that this is not the best place you could possibly take your rug to get cleaned or altered - just search "Kash Sobhe" on instagram and watch his videos cleaning and altering and restoring rugs. This is how a business should be run! So happy with my restored and altered rug! read more

I found Rug Ideas via a local Facebook group and was told they are the "rug cleaners to the stars," equipped to handle "the finest, most expensive Persian rugs." I had a very expensive antique rug that I was hoping to get fixed. Not only had my dog left surprises on it, but there were also several tears and a lot of fading. I just wanted someone I could trust enough to clean it without causing further damage. When I did get in touch with Mark, I knew I had found the place to take my rug. (Having a large dog has taught me a lot about textiles and cleaning methods, so I can often tell in a few messages which businesses are not knowledgeable enough to handle a special job.) I ended up dropping off the rug myself since it was during the holidays. Dr. Kay and Mark were so gracious; they laid out the rug, took photos/measurements, and went over the plan with me. They were confident they would not only be able to clean the rug, but repair and restore it as well. They even gave me a tour of the shop to show me what my rug would be going through. When the rug was ready a couple weeks later, I was highly satisfied. It looked stunning! The customer service was also wonderful, all the way until the end. There was miscommunication in my house about where the rug was going, so the guys left the rug rolled up when it was delivered. Confused, I called Mark; he had the guys come back to lay the rug out despite the miscommunication being entirely my fault. Very kind of them to do that. My dog is sad he can't go near the rug anymore, but the rug is very happy and so are we. It is a gorgeous piece that needed the love and care Rug Ideas provided. I will definitely be going to them for all our rugs in the future. read more

I don't know what I was thinking buying a white rug when I have two dogs. Of course it got dirty despite my no shoe policy and efforts to keep the dogs clean. I found Rug Ideas on Instagram and was instantly mesmerized by the 10-step process and thoroughness of their work. While I was at it, another Persian rug of mine could use help too. The colors had bled due to pet stains such that I didn't think it could be salvaged. They came and picked up both rugs, assessed the damage, and made treatment recommendations for each. The white rug was returned to my home in immaculate condition and was treated to prevent/repel future stains. My Persian rug was also repaired to as good as new!! I couldn't believe my eyes! I would definitely recommend this company to everyone as the quality of their work is unmatched. read more

Rug Ideas - Persian rug stain before and after - Carpet Cleaning Near Me - Van Nuys, California

You realize you're not at your "regular" carpet cleaner as soon as you walk in. This is not your regular carpet cleaner. This is where you come and bring the rugs you love and care about dearly because you want them clean and you know it is not anyone's job to do it and you hope and want the cleaner will care about your rug as much as you do. Well...the Team here cares more about your rug than you do, trust me :) You walk in and you see a clean and organized facility; nothing to hide, they will walk you through the place, the process and will show you their passion, their care and their love for their job. This is what you hope to see in any business that deals with things you care. If these guys were jewelers, you would feel just as confident with how they'd handle those too! The process was clearly explained, quoted and suggestions were offered but not pushed on us as a matter of "selling us stuff" but as a way to educate us about our choices. Our need was not only cleaning, as they had to do some restoration too, and they explained that process too and the outcome was honestly even better than we expected. They recommended care and maintenance, helped us with giving us a schedule and a process for the next few months/years. And told us how to deal with small incidents ourselves, without trying to sell us on anything. BTW - while they were cleaning my rug I had an issue with the upholstery on my car and had them take a look at it and they gave me the right suggestion for what to do without pretending "they could figure it out" and showing the same respect for the people who clean my car and their expertise. Remarkably personable, accurate and nice, I will be certainly referring people to them and will come back for any and all of my rug cleaning needs, NO BRAINER. I am attaching before/after photos to show the amazing job they did. read more

Rug Ideas - Before - Carpet Cleaning Near Me - Van Nuys, California

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I highly recommend Rug Ideas in Van Nuys, Ca. Dr. Khosrow Sobhe and his son Kash are terrific to work with on any project. I have a family heirloom that is over 100 year old. We spoke several time on the telephone and I know from the conversation they were the ones to help restore my project so I set it to them. nThey are meticulous, honest, and excellent at their craft. A perfect restoration. They cared for the project as if it were their own, with heart and fine workmanship. I can't thank them enough. read more

What a great family business! We came in with an eco material rug that probably hadn't been washed in a few years. Dr. Kay and Kash were super friendly, knowledgeable and clearly passionate about their 3rd generation business. The rug was super clean and they got all the stains out. Overall I highly recommend their business and services. read more

I found out about this company watching a video in FB. It was so satisfying watching those rugs get cleaned. I got happy when I found out they were local. It was so easy to set up an appointment to come in. They thoroughly inspected our rugs and explained to us the processes it will undergo. It was such a hands on experience. 3 weeks after we got our rugs back and I can't believe how clean they were as we've had them for 9-10 years. One of the area rugs is going to our kids room and it just worked out so well. So happy with their service! read more

Rug Ideas - Carpet Cleaning Near Me - Van Nuys, California

I just used Rug Ideas for the first time and couldn't be happier. I'm embarrassed to say that I had not cleaned my rugs in 10 years and I also created a terrible stain on one of them trying to remove a mark. Not only did they fix the stain but all of my rugs (5 in all) came back looking like new. I can't get over how their cleaning was able to restore the colors in my rugs. The two guys who picked up my rugs and dropped them back off were the best. They explained everything to me on the pick up and made sure that they put everything back in order perfectly on both pick up and drop off. I cannot recommend Rug Ideas highly enough! read more

Rug Idea's personal service and care for my needs highly exceeded my expectations. I was so impressed with how all my rugs turned out. The service I received from the team that came and picked up and re-installed all the rugs in my house was kind courteous and knowledgeable about anything I asked about maintaining and the care of the different styles of rugs. I am grateful that I have found a place I can trust and build a relationship. read more

My sheep skin and cow skin rug look amazing, I literally thought I was going to have to through them out! Thank you! read more

Excellent and caring service from Kash and Dr. Kay. This was the first time I used this family-run company, and they took great care with cleaning and repairing an antique rug of great sentimental value. I found them to be very knowledgeable, and will certainly use them again if I'm in need of top-notch rug cleaning and repair. Thank you, Kash and Dr. Kay! read more

I am a yard-saler with a Persian rug fetish, there, I've said it.... This amazing company has verified, cleaned, repaired, and appraised my finds. This group of smart, friendly professionals have turned my $200 purchases into beautifully cleaned and repaired works of art that are now appraised at $2000-4500. While there may be a sticker shock for first time rug cleaners - if you visit the operation and then see the results, you'll be glad you decided to do the right thing and care for your investment properly. Thank you Kash, Dr K. and Mark for encouraging my love of good and beautiful rugs. I'll be back. read more

I have had the great pleasure of being helped by Dr Kay khosrow . He has immense knowledge of rugs and provides you with the best and utmost solutions Thanks once again!! read more

What A Rip Off !!!! I had 9 rugs cleaned recently. Some of them were large, antique Persian rugs total cleaning cost $2,617.00 It took 6 weeks for the rugs to be returned to my house. After waiting three weeks I called three times to check on the progress of my rugs, I was told someone would check on my rugs and get back to me, NO ONE returned my calls. The fourth time I called I had to get angry and insist my rugs be returned. But what UPSETS me the most : I paid $949.00 for "Custom" padding for four of the rugs. The padding is NOT custom at all. What was installed under my rugs was the cheap non slip rug pad grippers, I could have bought on Amazon. What A Rip Off!!! In addition, I had to pay for all cleaning, new pads and pick-up and delivery $3,686.00 in FULL before any of the work was performed. read more

Cannot recommend Rug Ideas enough. Have been using them for a couple of years now. They have excellent customer service, extremely easy to coordinate pick up and delivery, quick turn around and my rugs come back looking amazing. Thank you Kash!! read more

I cannot recommend Rug Ideas enough. They were extremely thorough and careful with my 35 year old Belgian rug that I inherited from my parents. I admittedly had not taken care of it (especially through college years / 20's) and had even stored it rolled up on an outside porch for the past year. They really did a makeover on it and it's practically brand new. They are also extremely nice people and texted me updates along the way. I did my research before choosing them and nobody does what they do. read more

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