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    Ruocco Equestrian Training

    4.3 (6 reviews)

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    6 years ago

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    Otay Pet Vets

    Otay Pet Vets

    (329 reviews)

    It has taken me a couple months to leave this review. I was too emotional and heartbroken. Now that…read moreI have peace and acceptance I can move forward with sharing. This is specific to Dr. Sinopoli and her team. God placed the right people in my path to see my Einstein through his transition. I remember the exact moment when I saw my little guy's condition change. When you are one with your fur baby, you just know. Our visits to the vet were more frequent and there were no real answers. We monitored... I was so desperate for answers I blessed by being assigned to Dr.Sinopoli. She made recommendations we put into action. Although we did our best it was evident there was a decision to be made. She provided me with options. Never once did she persuade me one way or the other. We looked into oncology/surgery and pet hospice (Lap of Love) . I did my due diligence for my Einstein. It was the hardest decision and the most heart wrenching experience to have to send my Joy, my companion, my reason, my Einstein over the rainbow bridge. Dr. Sinopoli held his paw and my hand every step of the way. Even after my Einstein crossed over , Dr. Sinopoli and her team were there. They checked in on me . Had I met Dr. Sinopoli sooner perhaps the outcome might have been different. Perhaps she was sent to Einstein and I at the appointed time. I am forever grateful for her kindness and her support. -Yara and Einstein

    Dr Murillo and her team have been incredible. Our cat has a fungal infection, we think from a bird…read more Her spine was affected and she can no longer use her back legs. And Otay pet didn't just diagnose and bye. They call, and text us almost weekly updates. It feels so good knowing they are there. We are an entire family who comes to Otay Pet Vets. My in laws have been coming here for years. Our dog Teddy does as well. Thank you!!

    PetSmart

    PetSmart

    (169 reviews)

    Arrived early for my kitten's nail trim appt only to find out it was rescheduled - I apparently…read moremissed their voicemail. Came back at the new scheduled time, and the groomer wasn't even there. After waiting 15 minutes, they were scrambling to find someone who doesn't even specialize in cat nail trims because the employee I was scheduled with never actually showed up. The manager (Alexis) apologized, but an apology doesn't fix a business that can't manage its own schedule. The disorganization, poor communication, and lack of professionalism were so pitiful. If you can't honor appointments, don't offer them. (Writing this review on behalf of my mom)

    I recently brought my poodle in for a grooming appointment and was disappointed by my experience…read more While I understand that groomers must make decisions based on a pet's comfort and safety, I felt there was very little effort made to discuss options with me as the owner. I was told that because of some matting around my dog's neck, the solution was to shave her coat. From my perspective, the rest of her coat was in good condition and manageable. Rather than working together to explore alternatives, such as addressing the matted areas while preserving the rest of her groom, I felt the conversation was immediately shut down. What was most disappointing was not the recommendation itself, but the lack of collaboration and customer service. As a pet parent, I came in looking for professional guidance and a solution that considered both my dog's well-being and my concerns. Instead, I left feeling dismissed. Because of this experience, I chose not to move forward with the appointment and will be seeking grooming services elsewhere. I hope management takes this feedback into consideration, as better communication and a more client-focused approach could make a significant difference. Nefetari was my dog name ! Just in case petsmart sees this her appt was June 6 2026 at 10:30an

    Ruocco Equestrian Training - petservices - Updated September 2026

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