Located right next to the library. Came here for passport renewal for kids. You have to schedule an…read moreappointment for each person. No walk ins- I watched them turn people away. There's a $30 processing fee and I think photos are also $15 but we took ours in advance. (Side note- Costco no longer does passport photos). Go online- I just typed in Chula Vista library passports and selected passports and appointments. They release appts the day prior at 5p I believe. I overheard the worker say they're relocating after this week I think. Forgot to ask where. Appts are short like 10mins. Don't be late. Remember both parents must be present for kids passports- you sign in front of them at the end.

Unfortunately, even if the website states " walk-ins are available and are limited ", AND the…read moreappointment they yell out is not there , they can simply close the door and lock it on you. I didn't have an appointment- there never seems to be ANY available for the next year! So, I walked in like I did last year today (last year no problem) .... They called out a family name for an appointment- no show. So instead of taking us, they said no walk ins. When I asked if we could take their place... no. I told them that walk ins were available online- she said no and shut the door on us. Didn't offer help with applying or anything. It must be nice to shut the door when there is an opening and paying customers in line. Why are they there? Who pays them anyway? Paid to do what? Sit and wait for the next appointment- which also might be a no show? Nice!

I wanted to share my experience because I couldn't find many firsthand accounts from people in a…read moresimilar situation, and I hope this helps someone else avoid some of the stress I went through. As the deadline for renewing my passport online approached, I realized a little too late that I didn't qualify for online renewal because my passport was considered damaged. The page requiring my signature had completely torn out of the passport, although I still had the loose page. I spent several days worrying about whether this would actually be considered "damage" since my photo page, passport number, and all of my identifying information were still completely intact. Unfortunately, it did qualify as a damaged passport, meaning I was no longer eligible to renew online. Since my passport was also expired and I had upcoming travel, I had to wait until I was within 14 days of my departure before I could schedule an urgent travel appointment at a U.S. Passport Agency. During that waiting period, I spent quite a bit of time navigating the U.S. Department of State website so I would know exactly what to expect and have everything ready once I became eligible to make an appointment. The morning I became eligible, I logged in right away and was able to secure an appointment for seven days later. I was actually out of town, so I couldn't take one of the earlier appointments that were available, but I was pleasantly surprised that there were still multiple appointment times to choose from. Before my appointment, I completed the passport renewal application online. However, because my passport was damaged, I ended up completing a different application at the agency instead. If your passport is damaged, don't worry if you've already filled out the renewal form - it wasn't a problem. The appropriate form is also available online if you'd rather complete it ahead of time. I also chose to get my passport photos taken at UPS before my appointment. The Passport Agency does offer passport photo services if needed, but taking care of them beforehand can help speed things up a bit. One thing I wasn't expecting was that I needed to provide a written statement explaining how my passport became damaged. They simply handed me a blank sheet of paper at the appointment, and I wrote a brief explanation. If you already know your passport is damaged, you can absolutely prepare this statement in advance. Overall, the appointment itself was incredibly smooth. From the time I walked in until I left, the entire process took less than 30 minutes. The staff were professional, organized, and helpful throughout the process. The best part? I'll be picking up my new passport just two days after my appointment. If you're in a similar situation, here's my biggest advice: - Don't panic if your passport is damaged - you still have options. - Review the passport requirements carefully before assuming you qualify for online renewal. - If you need an urgent travel appointment, be ready to schedule as soon as you become eligible. - Bring passport photos ahead of time if you want to save a little time. - Prepare a brief written explanation of how your passport was damaged. - Most importantly, the process is much less intimidating than it seems. I know how stressful it can be when you're worried about upcoming travel, so hopefully this helps someone else feel a little more prepared. Good luck, and safe travels!

Most people think dealing with Passport Agency is a nightmare however they have not had Layola's…read moreamazing service. She was kind, helpful, explaining in a manner to understand as an individual, and most importantly compassionate. Their phone system has flaws and Layola was calling me back when the calls dropped. I wish there were more people like her to help out in Agency's.

The owner helping us was pretty fast when it came to the live scan. He was helpful and even under…read morepressure handled it well. He seemed stressed out in the beginning but ended up being nice towards the end.

Ink fingerprints for FL CCW renewal was rejected with letter stating the person that took the…read morefingerprints is not a law enforcement officer nor authorized. We had called ahead to ask and confirm and were told that they were authorized by law enforcement agencies requesting prints. Not sure if this was mistake but we now have to get another card and out the $ that was paid for this and past the renewal expiration date. I'm sure the services here are great otherwise and they are open on weekends but for anyone in our same situation, do yourself a favor and just get the prints done at Chula Vista PD or SD Sherriff's office. I don't doubt the services here are 4-5 for anyone requiring what they offer, but unfortunately our experience was 3 stars for being told that this was an authorized location and made sure to mention it was for FL CCW.

Very professional, knowledgeable and easy process. To give 5 scores for both Mr Samson and his…read morewife.

First time to use Samson Travel. As soon as I walked in I told them that I needed to book a PAL…read moreflight to Manila. I told them that I was recommended by a friend to look for Cora, the travel agent. As soon as Cora heard me, she cleared her desk with what she was doing and sprang into action monitoring the PAL booking system, checking for the exact date I needed for the best airfare. She is proactive and thorough. Thanks to Cora's expertise. This experience reaffirmed that having a local travel agent is not just about convenience. It's about like Cora who will go extra mile to turn your expectation into reality. She was recommended by a friend and will certainly be doing the same in the future. Highly recommend her assistance.

I was skeptical at first but my gut told me to put my trust in Yanna. She is amazing and very…read moreinformative I'm so happy we decided to go along with her! She prepared all of our documents and gave us valuable insights from her experience! Everything went smooth and fast (during the pandemic wow!) Thank You Yanna we will be referring you to our friends and families!

Yanna Gabin helped me and she was very knowledgeable, courteous, and finished all of my paperwork…read morein timely manner. The best thing of all that she was affordable and she made no mistakes with anything because she does this with passion and her attention to details is awesome!!! I highly recommend Yanna Gbin for anybody who needs immigration consulting or tedious forms to be filled out properly. She is NOT a lawyer so no legal advice but she has tremendous experience in the field.

Worst shipping or amazon return place I've ever been to. Not the employees either. The program…read morethey use on their computers for shipping is garbage. I was in line for 20 mins and only 5 people were served all 5 had problems. Don't use this place for shipping.

I popped in last week to simply make sure they did livescan fingerprinting at this location, making…read moresure to say hello and ask how her day was going. Instead of answering my question, the young lady just said "do u have your paperwork", and did not even look my direction. I apologize and explained I did not, I just wanted to make sure they did fingerprinting. She was irritated and annoyed throughout the entire interaction, even though no one else was in the store. I asked how much they charged and she just sighed " I don't know! I wouldn't know until you brought them in. You need your paperwork." It was so an abrupt and rude I simply chuckled and left. We all have bad days but this was just rude. Super disappointed because I just moved across the street and was going to use this postal annex quite a bit but due to the terrible service I will pick another location.

Always a pleasure coming in here! Everyone is so helpful and prices are decent for downtown area…read more Never really any wait. Parking very accessible too.

Be careful here. Staff are not helpful and they are too expensive…read more They charge $1 a stamp (instead of .72 per stamp). They sold my mother 100 stamps for a tidy profit of $24. They did not tell her they were charging more per stamp. I asked if she could return them and they said no.

Highly recommend. They helped me obtain a travel visa for China. Patricia Villanueva was with me…read moreevery step of the way. Excellent and responsive communication through the entire process. I thought it was reasonably priced and they absolutely know what they're doing which is obviously critical since everything needs to be submitted to perfection. My only 'complaint' is that they do not have an office in San Diego which they intimate on their website. Instead, I mailed everything (including my passport) to what appeared to be a random dude in LA. That gave me a very uneasy feeling and if something went wrong, I had no office to go to. I believe that Patricia is located in the Philippines. Fortunately everything worked out but I would have rested easier during the process if they had a physical office in San Diego.

Fantastic service! They said it would take six business days and they delivered. Just in time for a…read morefamily trip Thank you!!