Great response times from sales staff................................ask for Zachary Lather!!!!!!!!!!!!! Great guy

Loyalty doesn't mean much even when the client has been loyal and bought 3 cars previously. They had no inventory to view or test drive. We actually had to sit in the salesperson's personal car. They brought us pricing and we told them where we needed to be and we legitimately had to leave to get to an appt. They made no attempt to get to the price we needed or even counter offer. And on the way out the door, we heard the SALES manager say "Oh they'll be back." Clearly they don't know me. We took our business elsewhere. Very disappointing when we have been such good customers for them buying and having all of our service done through them. read more

Mr. Floyd Whitlock made the vehicle buying process easy and straightforward. He's a genuinely nice person and spared us the car salesman bs that is far too typical. We got a most excellent vehicle! Also, Brandon Jones, who handles the financing side of things was great. Both of these gentlemen went above and beyond. The service and autobody departments are second to none IMHO. read more

I scheduled an appointment for a State Inspection for 8/31/2026 at 8:30 a.m. I arrived 5 minutes early. I was asked my last name and the time of my appointment by the technician, David Adorno. Then the technician walked around to the passenger side of my RAV4 and slammed the clipboard on top of my RAV4. I didn't like that at all. Then a young woman steps up and tells me that she will do a Market Value Appraisal on my RAV4. I asked her what did she need that for? She said that this is something new that Loyalty is doing and also to see what my RAV4 is worth and you might possibly be interested in trading your RAV4. I told her that I AM NOT INTERESTED IN SELLING MY RAV4. I am here for a STATE INSPECTION ONLY. She left and a woman by the name of Dana Reed, Service Line Manager came out and I stepped out of my RAV4 and handed her my key fob. I noticed how Dana sat in my RAV4 like it was a beautiful automobile. She told me to go on into the Service area and soon she came in. She asked if I wanted to add my address and I did. She said the state inspection should be done around 10:00 a.m. She told me to go into the waiting area and make myself at home and have some complimentary coffee and snacks. I didn't see any in there. I took a seat. Around 9:10 a.m., the young woman that told me about the Market Value Appraisal came over to me with a piece of paper in her hand. She said that they had done an appraisal on my vehicle and this is what they can offer me for my RAV4. I looked at it. They had an Appraisal Voucher made out to me in the amount of $6,000. I told her that I told you that I WAS NOT HERE TO SELL MY RAV4. I AM HERE TO GET A STATE INSPECTION ONLY. She told me that I can keep the paper if I want to. I asked her if they were through inspecting my RAV4. She said that she did not know. I looked at the time on the Appraisal and it was 8:42 a.m. Instead of her bringing this paper out, they should have been done with the state inspection on my car. As soon as she left, then Dana Reed, Service Line Manager, came over with the paperwork from the state inspection and sat next to me. The technician, David Adorno, had already sent me a text message with a video explaining what he inspected. Then Dana Reed, Service Line Manager, started going over everything (stuff that she didn't need to go over) She said everything passed except the fog lamp which comes on at the same time as the headlights, They need to come on individually. She said that she has to put a rejection sticker on my RAV4 unless I have the fog lamp fixed. I told her to go ahead and fix the fog lamp and put the inspection sticker on so that I can leave. She said, "wait a minute". We have to do a diagnostic and dig around in there to see what else is wrong." I told her "no." You just said that the fog lamp needs to be fixed. Now you need to see what else is wrong? I told Dana Reed, Service Line Manager, that I want my keys and have them pull my RAV4 around so that I can leave. She told me that it would be a few minutes. I waited about ten minutes and my car had not been pulled around, She said that he will pull it around in a few minutes. She wanted me to sign that inspection paperwork. I told her that I wasn't going to sign it because no work was done on my car. I didn't need those papers detailing what he said was wrong with my car. I told her that I wanted my keys and my RAV4. She told me that unless I sign those papers, I would not get my keys. I couldn't believe that I was being coerced to sign papers at a dealership in order to get my personal property. I signed the papers with FU. Soon after that, the technician pulled my car around and I left. Dana Reed, Service Lane Manager, had a big mouth and she loved to run it. She was rude and overbearing and I told her so, too. Their plan was for me to sell them my RAV4 for a measly $6000. If I didn't let them have my RAV4, then they were going to charge me and arm and a leg to get it inspected. I have never been so disrespected with my property. I have not had a rejection sticker on a vehicle in the last twenty years. That Market Value Appraisal was a scam to get me to sell my RAV4 to them and I was being coerced to sign paperwork. Loyalty Toyota's business practices are questionable. I won't be going to them again. read more

This is long but full of caution against doing business with this place. On a Monday, we went to the dealership to purchase a pre-owned Toyota Tacoma that was very nice! Fully loaded, clean Carfax, sunroof, lift kit, all the bells and whistles for the price point we wanted. We bought the truck, paid a $5000 down payment, and signed all the paperwork on Monday evening, but we were told the truck just needed new wheels and that they were being delivered and installed tomorrow (Tuesday) morning and then detailed and we could pick it up Tuesday. We said okay no worries and left. Tuesday afternoon we called after not hearing anything and they said it wouldn't be ready Tuesday because during the tire install, a specific, special bolt broke, so they had to order a new one and it would be delivered and installed Wednesday and we could pick it up Wednesday. On Wednesday, we called and they said it's almost ready, it just had to be aligned and detailed, but it would be 100% ready on Thursday. On Thursday we actually go up there and are told that there was an issue with the control arm, but it would absolutely 100% be ready to go home on Friday, no questions asked and they would deliver it to my husband at his workplace, and we left in a loaner. Friday comes and they call and say they 'cannot get the truck to align' and they discovered $9000 worth of repairs so they cannot sell the truck... At this point we were very frustrated but did appreciate that they didn't just give us the truck anyway, but they needed to make this right. We asked for a manager and were given to the General Sales Manager, Shaun. We told him they had 24 hours to produce at least 2+ other comparable trucks to choose from and we would not be putting another cent towards it, and we would be keeping the loaner they gave us until they had a viable option for us. We also made it clear that he's only open to Toyota or Nissan ONLY. He said no problem, and to come by at 11:00 the next (Saturday) morning to look at the other options. Shaun calls Saturday morning and says they have 3 options, one is a Chevy and we stopped him and said we told your receptionist only Toyota or Nissan last night, but he claims he 'didn't get the message from her' but luckily he has a Nissan Frontier with less mileage and a newer year (although no bells and whistles) that we can try out when we get there. We arrive and Shaun takes us to his office and asks for a rundown of all that's happened so far since he 'wasn't on the sale from the start'. We believe he should have done all the discovery prior to us arriving, but we go over the past week in detail. He then goes into this long, drawn-out spiel of the issues with the truck we originally purchased (we already knew these things) so we ask to just move on and see the Frontier. He says, 'Well I'm going to fall on the sword here, it's 100% my fault, but the Frontier was sold last night.' If he knew the Frontier was sold on Friday evening, why tell us on the way to the shop Saturday morning that we could come and look at it? At that point we were ready to walk away, but he said he could pull together a list from their entire group's inventory of possible options. He comes back 10 mins later with a spreadsheet of trucks - ALL are over his price point and the one that was sort of an option was a Nissan Titan WITH damage on the Carfax AND a diesel engine... We said that we were totally done and ready for a refund of the down payment, and then he started to say 'Well we don't typically have accounting here on the weekend...' but we insisted that we would be leaving with our money in hand, no matter what he had to do. We got 'lucky' per Shaun, and they did have a finance person working and we left with our refund and the absolute worst taste in our mouths. Take your business elsewhere. read more

My girlfriend took her car in for a simple issue that most likely was loose wiring but instead we sat in the lobby for 5.5+ hours and were given the run around every time we asked for any sort of ETA or info about the car. They already referred her to a body shop and told her that they could not do anything for it but after going through a body shop she had to bring the car back up here for them to run the same tests they did before. Staff is lazy and unprofessional, would not recommend at all seriously take your car ANY WHERE ELSE. read more

We were in the unfortunate position of having to purchase a new car this week - years before we were ready - so we weren't happy about it. Deciding to return to the Toyota brand was easy so we came here to purchase a RAV4. We got Floyd Whitlock as our salesman and we couldn't be happier with his service. He was laid back yet skilled and knowledgeable in his field-with no sales pressure applied. The whole experience was satisfying albeit a bit long - as buying a car just is!! We also had Tina Lewis in finance and she was amazing as well! We bought during the busiest time of the year as well! Thank you Loyalty Toyota! We'll be back the next time our family needs a car! read more

I never wrote a review in my life but really feel this is the time. We were driving from Myrtle Beach to Conn. when our vehicle totally broke down on I95. The tow truck took us to Loyalty Toyota. Since we were going back home the truck was totally packed up! Upon arrival we were told that they couldn't help us to Monday since this happened on Saturday. So we decided to buy a new truck! Talked to Jamie the GM and understood our position and made a bad day turn good! We would like to thank Maria our unbelievable sales rep (who actually help me unpack and repack the new truck) and would like to thank Brandon in financing for expediting our financing and get us back on the road in no time! read more

I recently took my 2016 Kia Optima to Loyalty for an appraisal. My vehicle was in excellent condition with no interior damage and had previously been appraised by another dealership as being in like-new condition. After Loyalty's appraisal, they reported a gash in my dashboard, damage that was not there before. Based on the timing and condition of my vehicle, I believe the damage occurred while it was in their care, likely to justify a lower appraisal. This kind of behavior speaks volumes about the lack of integrity and character within their operation. I expected honesty and professionalism, but instead left feeling deceived and deeply disappointed. I would not recommend trusting them with your vehicle. read more

Sales person did not inform me on what was going on. He had someone sitting with him, which I had no idea who or why I was giving information to. (I was not informed of how much I could get for my trade-in), all he cared about was checking my credit which I could've told him what that was like. I felt like the next number, no customer service at all. read more

Disappointed at Toyota, I got charged 100$ for a "diagnostic" for no reason because I didn't get an concrete answer or solution for it other that taking my tint off so they could take a look at it, they guy that took care of me was very professional and kind, it feels like the loyalty warranty is a waste of money and time they truck is not even a year old, the same thing happen with the Camry we got from there it feels like insurance is an excuse to make pay out pocket. I'm starting to have regrets. read more

Every time I have dealt with this place I always have an issue one way or another. We have a Toyota warranty that is supposed to cover a total service and never had an issue until we moved here. We still have to pay somewhere around $70 making the warranty almost useless. Today we went because they were offering a deal for oil services at $50. Upon arriving the advisor then told me that that only covered 5 qts and since I had a bigger engine that I would have to pay extra for the other qts of oil. No where in the text we got about the deal did it only say 5qts or less. I was willing to move past that and still pay the little difference. It came out to $90 and they wouldn't budge on the price. I could have done it cheaper myself. They also suggested a plethora of services to include replacing the cabin air filter which I did a few months ago myself. After it was all said and done I walked out to my truck to find the mechanic left oily hand prints on my hood and door. Once I got in the truck it smelled like oil and I had to air it out for the entire drive home. I would leave 0 stars if it was an option. They are just proving the stereotype of dealerships being the worst places possible. read more

Loyalty Toyota - Auto Loan Providers Near Me - Chester, Virginia

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Our salesman was so sweet. Don't want to mention his name cause the reason I will not buy a car from this dealership has nothing to do with him.. I liked the Toyota RAV4. Our salesman went to get me a used one in the color I wanted. He came back with a 2023 new one for the test drive. Said his manager told him I'd like this one better. I did like the vehicle a lot UNTIL I saw list price of $31k and dealers price of almost $37k.. wha???? $900 in 'paint protector' $900 pinstripe(non existent) wheel locks and some other bs upgrade. The kicker was the $2000 in high demand fee. Dealers, we are not stupid.. I won't shop at any dealer who believes these fraudulent charges are good business read more

AVOID, AVOID, AVOID. In my experience, Toyota Dealerships usually have excellent service across the country. Not this one. I ordered a J hook to secure my battery from the Part Department. Gave them my VIN#, and I paid $30 for a J Hook. Yes, $30. When it came in, I picked it up and installed it. Turned out it didn't fit. So I went to return it, and the Parts manager said "since you installed it, you can't return it." I told him "you ordered me the wrong part, this is your mistake." He refused. So I went to the General Manager of the dealership, and he made it right. He looked up the CORRECT parts number, refunded my money, and gave me the correct J hook for free. Which was supposed to be $10. While the General Manager did make things right, it was still an overall terrible experience. I just called the parts department today to ask for the part # and the price for fuel injectors for my Toyota. The lady on the phone said "We don't give out parts numbers". But she did tell me that each individual fuel injector is $392 each. Everybody that works at this dealership just seems to hate their job, from the service department, to the parts department, to the sales people. AVOID, AVOID, AVOID. read more

Service department is great . I brought a car from them 2 years ago. This place I wouldn't get extended warranty from . My car had check engine light on the first time before this time oil change. I went to advance and Riley and both places stated low oil pressure . I mentioned this but they was head up for to be charged 200 for their test which stated the same thing the free one did . Now the engine has problems and thr warranty wants to put blame . Top it all ..they wants to charge me extra for more test ...to get out of paying for the repairs. But they had no problem getting extra money for their plan . read more

Took away one star for the parts department. Four stars is for my salesperson & only my salesperson. Go to Shey, if you decide to go buy a vehicle from them. Wanted to get some parts. We had a difference in knowledge. Service lady must have taken offense at the information I gave, because next thing I know, some tech person was behind me, arms crossed, in a defensive posture. Definitely not a customer service stance. Definitely an intimidation stance. (if you knew what state agency I work for, you'd know I know the difference between someone trying to intimidate me vs. someone wanting to help me). Mind you, I'm 5'1" and 117lbs. Tech person at least 6'0" probably 200-300 lbs, and he's squaring up against me? Why? Because I looked up information on the car I just bought and told them what I read? The info I found through Toyota? Need to get over themselves. read more

I don't even know where to begin. Firstly, I was essentially held hostage by two ladies in finance as they wouldn't let me leave before they sold me a warranty. I don't like or trust warranty companies, and they would literally not let me decline a warranty. It was about thirty minutes of talking to them before I finally said "fine" and left with a warranty I didn't want. I said I didn't want it multiple times over the course of 30 minutes! Then, they failed to submit my registration or title paperwork, so my temp plate went expired. The finance ladies then just completely refused to answer my phone calls for weeks. I left multiple messages a day, and I was very careful to not be rude or demanding throughout the entire process so they couldn't blame me being a bad customer. Not once did I push, or prod, or raise my voice or get angry. But after almost three months of going through this, I finally talked to a manager and explained the situation. They helped me out, and the finance ladies called me and gave me the number to the title company to "do it myself". While I don't think I should have "done it myself", I figured it was a huge win getting a call back to begin with. When the time came for me to cancel my warranty, the warranty I again didn't want, they refused to pick up their phone or call me back. Everyone there was very nice, but they are so pushy and refuse to help you once you walk out the door. Not very "loyalty" of them. I had to wait to finalize my warranty cancellation before putting up this review for fear of them making this nightmare even worse. Oh yeah and the salesman took my phone and gave their dealership a 5 star review from my account. What the f&!@ is even that? I really don't know what else to say here. Avoid. read more

I bought a car from them and got their warranty that was so great, lifetime power train. Don't believe it the company does everything to find a way for you to have to pay for the repair, then when they can't, they only pay a portion of the repair, leaving you stuck with the bill. And they requested all this diagnosis of the vehicle, after I had two certified Mechanics determine that the engine was bad. One was the deal for the vehicle. Keep all your repair receipts, and any oil changes. The warranty is not worth the money you spend they will make you pay over and above the $100 they say is all you will spend. The other thing do not trust Loyalty, they over charge for their cars and all that glitter is not gold. They give you all those free inspections and service deals to find a way to get you to spend more money in the service department. Take your car to someone you trust to check if the item they say needs fixing and try to find someone who will not charge you as much as they will. My car did get fixed, but not without a lot of going back and forth with the dealership and the warranty company. I ended up paying approximately, $1200 when it should have only cost me $100. Be careful of what you purchased, and my advice is don't get it from Loyalty. read more

They mark up their vehicles and will not budge.. going elsewhere where they sold to me at MSRP.. as consumers, we need to say no to these mark ups.. The world has no need for dealerships anymore. Let us by direct from the manufacturer. The lady who spoke with me was nice and responsive. And Cole at least told me he attempted to work with the manager to get the price down but it was ultimately a joke. read more

Run away... I was in the market for a new 4 runner Pro I called b/c I saw they had gotten 1 in a cpl. weeks ago, I was upfront telling sales person that had been looking around but if was right deal I was ready to buy TODAY, was prequalified, and had a 1 owner FJ trade . The sales person became Rude and Condescending as soon as I said I had been shopping around , that if I had found a better deal , I should take it... b/c not the same car, didn't want to go through invoice with me when I offered ! ( kept insinuating I'm an idiot , 'not sure if it was b/c I'm a woman' he spoke OVER me constantly, rude and condescending)!!! The one I had found elseware didn't have THEIR loyalty for life warranty. lol...Told me laughing at how much over MSRP he was going to sell for. Told me that someone had come for test drive and... may have just gone home to get their checkbook. (yes, that sleazy sounding) I ended up with the "SAME" car, I wanted from a wonderful dealership in Arlington just had to go pick up, it was less expensive WITH PURCHASE of the TOYOTA CARE 10 year plan, I Never get those ,but its basically bumper to bumper backed by 'Toyota' and transferable ,not that I'm selling it anytime soon, for less than their starting price ....and ABOVE ALL WITHOUT all the BAD ATTITUDE AND BRAVADO. Was a blessing in disguise!! Go where people want your business, not here! I would have never written this, but they texted me TODAY to inform me of a buying opportunity (lol) they had another Pro coming in, I texted back thank you for keeping me in mind but already bought one.........other dealerships literally congratulated me on my purchase and asked to be kept in mind for future help, do you think I got a message back of any kind from Loyalty, nope. read more

Loyalty Toyota - NOT FROM LOYALTY!!!! thank goodness!!! - Auto Loan Providers Near Me - Chester, Virginia

I took my car in October 26 or the 28th got it done they were finished on Nov.13th and no one had call me to let me know that they had to call my insurance to finalize the paperwork now Nov.18 just pick up today and I had a nail in my tire which they cost. I would never recommend anybody to this place really terrible customer service didn't put the bumper back right either. read more

I had a deal with Maria Martinez who was great. For Some reason Devin Bryant called me and stated he would send me a new invoice. The new invoice he added $2,495 stating anything that hit the ground got this appearance package and it's not an option. They are a bunch of criminals take your business somewhere else. I would never recommend this dealership to anyone. They just add items on to the invoice with out telling you absolulety criminal! read more

I TRULY REGRET BUYING A CAR FROM THIS DEALERSHIP. Customer service at this place is awful! They tout these "lifetime loyalty" benefits if free oil changes and state inspections - well you better book those 3-4 months in advance or you're never getting to use them. When I bought my car here they held onto the keys for my trade in basically until I signed the sales contract. I felt like a hostage there. It was a good deal on the car, but not a great experience. They also added some crap "Auto Butler" service that I have to get refreshed every 6 months - well, they don't do those appointments in weekends and it takes them literally 5-6 hours to do whatever it is they do, which means I have to burn an ENTIRE vacation day if I want to keep up with the warranty on this service that they charged me $700 for. They would not refund it or take it off the sales contract either - the sales rep made it seem like it would be an easy thing to maintain, but it's not. They don't offer loaner cars for service, not even warranty service, so you're stuck with three optons: get someone to drive all the way to Bermuda with you, pay $60+ per day for a "rental", or wait for hours in a lobby with little comfy seating and no free snacks or drinks. Colonial Honda next door has WAY better service - snacks and drinks in the waiting area, day or longer term loaners (free) for more complex repairs (beyond just an oil change). I will NEVER but another car from Loyalty. What a joke! read more

Why you should always get multiple assessments. I brought my hyundai in for them to look at it an appraise it. I got there at 430 car probably went back shortly after. About 30 minutes passes and I am told that my car was dogged hard enough to go into limp mode so they are "taking" a look at it. Finally after being there for an hour and half not being told about anything what's going on, I was just offered to see cars. I am told they had a "Hyundai" expert brought in of 10 years to assess my car. The person stated the Hyundai expert says that's an early sign of transmission failure and that he can't believe it because it's rare. So after that I get my quote back and I am offered to simply pay my car off. I said good day and I don't trust your assessments and here is why. I had my car inspected and assessed by Hyundai the day before this occurrence. When my car was dogged to the point of hitting limp mode at loyalty Toyota it was because of a clogged catalytic converter, not soon to be transmission failure. Reassess your "experts". With this being my only interaction I have had with "loyalty" Toyota I will not be purchasing a vehicle from this dealership and yes this was a judge of character of the dealership I will always assess before actually buying a car. I strongly everyone does the same. read more

I do now understand why all the negative reviews. They do really have a Very bad and poor customer service they refused to do our 25k tire rotation under covered warranty because the car passed 25k mark which is I found unfair because the only reason we had to wait is because of the date of the appointment we had to book compared to day day of the service it was almost 20 days far fro the closest appointment and they don't really care their service guy I don't want to mention his name that was all he would do. Not to mention the long. Will never ever buy from those people again or recommend anyone to do so. Should try to be more lenient with your customers show a little more care about their experience. Every Customer is of importance not a mission to take their money. read more

Car shopping and came to Loyalty because of their commercials. (Get cash for your car when you sell to Loyalty - we're paying up to 150% of Kelley Blue Book value! We'll buy from you, even if you don't buy from us.) , and their ads for free inspections and oil changes...... We arrived at ll:15, left at 12:45, and after all that time we are still shopping. :( We were looking at purchasing a new or used car, we have our financing approved and was just waiting for the appraisal so we could choose the vehicle and do the paperwork. While I didn't think we would get 150% of the KBB value, I thought we would get more than $1000!!!! The KBB trade-in value is $4525. This also doesn't take into account that we just spent over $600 on new tires. It was a Definite Deal breaker and I feel it is false advertising. We spent a lot of valuable wasted time waiting for the appraisals, they redid it after we objected to the first. I so wish I had said NO and walked out then. The salesperson was nowhere to be seen during these times. He could have used this time to show us other vehicles, as we were trying to decide between new and used. We received 2 other appraisal offers at other dealerships. One, from another local dealership, was close to the KBB value and the 2nd was more than the KBB value. Now to decide on which vehicle to get at one of those dealerships! read more

Loyalty Toyota - Facebook ad and also advertised on TV - Auto Loan Providers Near Me - Chester, Virginia

The owner wants you to think they are honest and transparent. NOT TRUE - NO INTEGRITY. My Story: I went through AMEX Car Buying Service and saw a 2006 Lexus ES330 for $9822. I communicated with Karen that I was interested in the car and would stop by after work (1/13/2022). I called to confirm with Karen around noon but she was with a customer. I spoke with a manager, Sean and he assured me that he would pull the key meaning no other customer would have access to the car. I arrive, Karen and I take a 10 min test drive and I'm ready to buy the car. PRIOR to the test drive, Karen tells me "that gentleman there wants the car if you don't buy it." Returned in 10 minutes, a manager Farley (sp) tells us the car is sold. I said "get Sean." Sean tells me "the car is yours." Farley goes behind my back and get the gentleman who didn't test drive the car to offer $13,995.00. Karen tells me that I can have the car "if I match that price." WAIT THE KICKER - they send another manager whose supposed to be neutral and he tells me the customer's been trying to get to the dealership for 30 days to see the car. LIAR LIAR - look at the CARFAX Report it will show the dealership accepted the car on 1 Jan 2022 - Today is 13 Jan 2022; doesn't that equate to 13 days? LIAR LIAR. What type of dealership does business like this? I asked to speak to the Owner and Farley states "you won't talk to him today, he's in a meeting." The meeting was that important that Mr. Dave Perno couldn't speak with a customer? The owner nor the staff is trustworthy. THIS IS FACT - LOOK AT MY DOCUMENTS...I attached the price of the car from the Loyalty Toyota website, CARFAX report showing when the car arrived at Loyalty Toyota, and the information from the Purchaser showing he offered $13.995 - That's a $4000 increase. WHY ARE THEY CALLED LOYALTY WHEN THEY ARE LIARS, NON-TRUSTWORTHY, MONEY HUNGRY, BACKSTABBERS, the list goes on and on. Read the other reviews, this behavior is common at Loyalty Toyota. Maybe they treated me this way because I'm a Black Female and my husband was not with me? Proverbs 28:6 (ESV) Better is a poor man who walks in his integrity than a rich man who is crooked in his ways. read more

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I was walking a lot just looking at trucks the other day. Your salesman, Devon, approach me. I told him I wasn't going to buy it yet, but that did not change his mind about taking care of me. I found him to be professional, knowledgeable, and personable. He is one I would buy a vehicle from. read more

I had diagnosed my car issue through research and was able to thoroughly describe to my Loyalty service manager what I thought the problem was. The manager listened intently while detailing for the technician. Sure enough I had been right. Brian Johnson has been my service manager for several years now and I find him reliably honest in dealing with me regarding issues, cost, and time needed for repair. The technician(s) get the repair done the first time so no return is needed. The dealership's loyalty program is a plus. read more

Loyalty and sales agent SK were very attentive to what I was looking to purchase, and they did not haggle over my offer. It was smooth and easy. read more

I can't speak on all of the Toyota dealerships but I can speak on this one. I was completely satisfied with them until they messed up my oil pan and then would not take ownership or responsibility for their mistake. I went in for a oil change and left with a leak. After one month they finally corrected the mistake stating they were doing it as a courtesy to me. Needless to say, I will not be going back to this one. I wonder what does Loyalty means to them. I had Priority for life until they changed the name. This is only my experience that I encountered with this company. read more

Beware of this predatory and deceitful dealership. I inquired about a vehicle and financing via the web and was told I was approved for financing and that I could come see the vehicle that day. I was also told that I would be able to take the vehicle to my mechanic to ensure it was in good condition before I bought it. When I arrived, I was told the vehicle wasn't on the lot, that they needed to run my credit to see if I would be approved for financing (after I had in writing that I already was), and that I would not be permitted to take the vehicle to my mechanic, but they offered a seven day exchange policy (Not a return policy). I am not a mushroom and therefore do not enjoy being fed bull$&@(. I have no idea how these people stay in business, but unless you enjoy having your time wasted and your blood pressure raised, steer clear. read more

If you want to be treated poorly and don't expect any follow up customer service, Loyalty Toyota is THE place to go. They will treat you like gold, right up until they get what THEY want- then good luck getting a response from them. They will flat out lie to you about the time any process they do will take. They will not disclose how they price and any additional charges they may reduce their offer to you- if selling them a car- in a fair and ethical manner. I had to threaten to report my car stolen for them to respond to me regarding the payment they owed me for my vehicle. Of the 4 people I dealt with, ONLY ONE called me back, and only after I threatened legal action. They did not pay me the amount we agreed on for selling them my car but they did manage to mark up the vehicle I sold them by $8000. They had it listed for sale before they even paid me for it. Safe yourself the head ache and hassle and go anywhere but to Loyalty. They are only Loyal to themselves! read more

If you really want to be robbed and pay a HUGE markup over MSRP, then this is your place!!! I've never been here before until I saw that they had a vehicle in transit and the MSRP price was 56k - which they advertised. I got baited to come in to place a deposit for it. (NON-REFUNDABLE if you don't like it) When I got there, they had to go to the manager for whatever reason (I was expecting to pay WHAT THEY ADVERTISED) who added 5k to the price!!! They obviously ordered this rare vehicle just to mark it up. Don't be an idiot and buy from these people. They have a small allocation of vehicles because they charge a markup! I am a Toyota owner (2022 Tundra, 2020 Camry, 2019 Tundra, 2006 Sienna, 1996 Camry) I've worked with McGeorge for years and only went to Loyalty for this vehicle. Go to McGeorge Toyota! You won't be robbed and there is no markup. If you are paying over MSRP, then you have no financial sense at all! Don't aid in ruining this economy,,, don't be a complete idiot! This is one of the reasons the economy is what it is! read more

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Service agent Bailey Roman was very helpful. He went out of his way to make sure that I was taken care of. Thank you for all your help!

Waited three weeks for an appt with Stewart, I wasn't happy with it, however he did his job. There have been a lot of changes taking place at Toyota with people leaving. I am thankful for Stewart, he saw that my maintenance was completed. Keep up the good work Stewart. I rated them a 4 because of all the changes and new faces. read more

I have been faithfully using this dealership to repair my Toyota Highlander. I went in for a front end wheel alignment and had to take it to another auto repair shop to get the issue resolved. I have so much play in my steering that I knew for $168 they did NOTHING! I do not need the attitude from the car porter who brought my car around..especially when "LOYALTY Toyota" is GIVING me nothing for free. They lost my loyalty. 12/28/2022 - My Service Representative was kind and apologized for the incident that day and in the call made on this day. I will always hold a special place for Mr. Stith - and the Service Mgr called and sincerely apologized and rectified the incident. Thanks for reaching out - you do have a heart. Happy New Year. read more

Bought a Toyota RAV4 Hybrid from Loyalty in 2019. Have had it serviced at the dealership since purchasing the vehicle. Stewart Winstead is the service representative who manages all of my service appointments. He is efficient, professional, and courteous in all matters. I highly recommend Stewart Winstead for your vehicles service needs at Loyalty Toyota. read more

David at loyalty Toyo was friendly, knowledgeable and patient with me. I brought my car in to be serviced and it's running great and shiny clean. Thank you David busby. read more

I always get good service at the dealership. They get me in and out quickly are always polite and the work is good never have to worry they know the car. I have a Rav 4 and I just love it read more