This is how a mobile mechanic should operate. He was honest, thorough and prompt. It doesn't hurt…read morethat he's a good mechanic either. His prices are fair. This is my new mechanic.

He responds fast and gets out to you ASAP. He's super reasonable price-wise and comes to you…read moredirectly! I had my tensioner, alternator, and belt replaced by him on my Jeep. He was able to get the parts and fix it within 2 days of me reaching out.

From the owner: Clutch in emergencies cheaper than insurance!…read more We offer emergency roadside assistance, mobile auto care, mobile oil change, bulk pick up and minor automotive services. More than just Roadside Assistance, Citywide is on your side!

Great price and service. Came to my house and replace my brakes in under 2 hours. They had a delay…read morein the job before my scheduled time and were prompt in communication and worked late to ensure that my job could still get done on my scheduled day which was appreciated. The crew has polite and professional. They even did some additional maintenance they discovered was necessary during my service at no additional cost. Not sure another company in Columbus can beat their service to price value. Will be calling them again next time I need my brakes replaced.

Incredible communication and the best price. The tech that…read morecame out, a young man named Kieffer was polite, professional, knowledge and above all else diligent! Seriously, I couldn't have imagined better service. They were also very flexible with scheduling. Do not hesitate! With so many customer service horror stories around it was refreshing to find a company built on old school service! Kudos, you're at the top my list next time there's an issue.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Wayne was great at communication. That translated into showing up as promised and communicating…read morewhile doing my brakes and rotors. My truck drives and brakes like brand new!!! Will definitely recommend

When I talk to him, his response was Nissan's transmissions always go out instead of just saying I…read moredon't know if I may not be able to help you or not and give me some positive feedback. He wasn't very helpful.

Communication, integrity, professionalism, punctuality, quality of work. Best service I have ever…read morereceived. Excellent value and you can't even recognize where our car was dented.

Dent man Dan fixed 26 hail dents on my F150 yesterday and did a phenomenal job. Dents are…read morecompletely gone and the cost was VERY reasonable. He's also the nicest guy you'll ever meet. I can't say enough about how pleasant the experience was.