Had them pick up my Maverick for scheduled service at 8:30am and it was done and back in the driveway by 10:45am.

Horrible customer service,no oversight, lack of communication this is the absolute worst dealership and talk about up selling. It appears that all the Ford dealerships in the metro Tri-County area all sadly lack in customer service. This is right up there. I will go to an independent before I ever go back there. read more

Took my vehicle into the body shop to have repairs done no problem there. Everything was fine there, but I asked for my old part and they already threw it out which that's illegal. And then found out my passenger side mirror wasn't working after the fact told me to take it to the service. Writer took it to him and he has a bad attitude for some reason I don't know what his problem is, but he's a jerk honestly, I'll be going to a different dealer from now on to have any service and or repair done read more

I try to not go to dealerships and Russ Milne Ford has not made me feel any better. Towed my 2022 F150 there and when I talked to service manager he sure seemed god like which I do not need. He seemed to really focus on talking down to people instead of being polite and helpful. Remember , I am the customer and you know nothing about me. I had to put my head down and bite my tongue at one point. Sure hope I didn't make a mistake but my instinct sure make me feel like I did. Cross my fingers and hope my instinct is wrong. read more

I was a bit unsure about taking my Daughter's Focus here given the reviews but decided to take a chance. I found the entire staff to be very welcoming and friendly. My service writer Christopher Wilson was helpful in the assessment of my repair ( front marker / signal lamp). I also had the oil changed and tires rotated. The work was done quickly, and I was out in no time. Keep in mind we did not have an appointment, and it was the day after Thanksgiving (they were very busy with five or six vehicles ahead of mine). Thanks for the positive experience, you have earned my business! KB read more

I was flirting with the idea of getting a Mustang convertible for a while. I finally decided it was time and I met a cool salesman Dave Curtiss. We talked numbers (out the door price and my trade in). I warned him I didn't want all the unnecessary accessories and/or add ons. He understood and reassured me they don't do that. Steve the finance manager asked a few questions and he and I asked if I wanted at least the wheel and tire protection. Unfortunately I had an incident with the previous vehicle and I had to pay out of pocket. So this add on is actually not bad to have considering Michigan roads and it's good for 7 or 8 years unlimited. Hopefully I don't use it but if I run over a nail or something my tire will be fixed or replaced. Overall the buying experience was great and I recommend the dealership and Dave. read more

Russ Milne Ford - Mustang GT convertible - Car Dealers Near Me - Macomb, Michigan

My review is solely based on the rudeness of the woman in the collision shop. I called to ask the status of my car after it has been there for a week with no call/update from them amd she was incredibly rude. The work I've had done is always good, but she needs to learn better customer service! read more

Vehicle was not repaired correctly the first time. Took the car back 2 more times and I was told there was nothing wrong with it except it needed an oil change. I paid them for an oil change. A few weeks later, the car broken down. They insinuated I didn't take good enough care of the vehicle. read more

Scheduled service appointment for back hatch clips needed re-install. At check in, was told they had mandatory $180 diagnostic fee, and when I questioned "$180?!", service check in man said he would not be insulted and requested I leave. I apologized for any misunderstanding, and still needed my appointment for repair and he said I should "leave," turned around and walked away. I've never entered a negative review before, but do save your time (and cash) and go somewhere where your business is valued and needs are addressed. read more

UPDATE: I took my truck to Roy O'Brien Ford in St. Clair Shores, Michigan to get a second opinion before looking for a new vehicle. Luckily, Roy O'Brien Ford was honest. They told me I needed a lead frame replacement & quickly had my truck repaired for under $2K within 2 days. My truck DID NOT need a new motor and transmission & I did not have to spend $6K - $8K for repairs like they told me at Russ Milne Ford. Be careful who you trust. Not all Ford dealerships are equal. read more

Terrible customer service, at least in the service department. I've been coming here every so often since I bought my car here in 2013 and every time pretty much I've ended up crying. Usually they have pretty good/decent communication in the past but this last experience with them was ridiculous. Took me a week to get an appointment (which is fine) but then I hear nothing back at all until I call four days later just to find out they didn't even LOOK at my car yet. Why give me a Monday appointment if you can't even get to it until Friday??? It would have been fine if I was made aware of that in the first place but I was under the impression I would have my car back later that week. Then my car isn't even finished until the next Thursday, almost 2 weeks to fix a wire. Also tried calling the general manager to talk to them about this issue before leaving this review and he didn't even return my call for an entire week, and leaves a rude voice mail being confused why I even called him. I'm just never bringing my car back here again and I would advise also just save yourself the headache and go to a dealership or mechanic that actually cares and knows how to handle customers in a better way. I have worked in customer service for many years and it just seems crazy to me that they get away with this terrible of customer service. The people that answer the phones right away and the cashier are always nice at least. There are nice people in the service department, I just haven't really had the best time here ever. Just save yourself the trouble. read more

Made a week out detailed SCHEDULED appointment explaining needs of oil change and SENSOR FAULT to be fixed and noted I will wait in lobby. Once there, "Ford service member" says the "APPOINTMENT" only covers "TALKING" to service rep about the sensor BUT not fixing it! What is the point of a week notice scheduled appointment detailed "Sensor Fault" just to "TALK" and NOT FIX. Waste of time, still have sensor fault! I recommend Suburban Ford or Crest Ford, an appointment there gets your issues resolved. This place acts like no one else but themselves have busy lives, forget about the day off from my work, its all about them. read more

We have been dealing with Brad in service for years, mostly without issue, until recently. We take both our vehicles here, 40 minutes from our home, out of pride thinking we're getting the best. At our last oil change they failed to check our fluids, leaving our windshield reservoirs empty in the dead of the slushy winter. Our F250 never had a single leak issue until after the last oil change. We complained, took it back being lead to think they'd fix the issue on their dime since they caused it only to be called a day later expecting $500 out of our pocket (Ford covering $400) to fix it because their investigation resulted in them not being at fault. Be careful doing business with the service department here. It seems you spend a little bit of money and then they charge, charge, charge as if you're rich. They cut corners, cause more issues and refuse to fix the damage they caused. Taking our business elsewhere! read more

Made an appointment for service for a very simple repair. The service advisor on the phone told me I would be able to wait for my vehicle. I took the day off, took it in for my appointment and a different service advisor said it more than likely wouldn't be today and he couldn't even tell me if it would be done the next day. He said the appointment was only to drop it off and talk to the advisor and that the advisor I made the appointment with shouldn't have told me I could wait. I ended up leaving because I needed the vehicle the next day. I don't see the point of the appointment. This isn't the first time I've had problems with the people working in service. I won't be back. read more

Worst customer service in the Service Department. Everytime I call the people I speak to sound nothing but annoyed that I am asking them to help me. They do nothing but look for excuses not to help or do warranty work. Do not go there. read more

My husband took his truck in 2 weeks ago for a warrantied transmission issue. He called yesterday and they said they will try to get it done today. I am not going to hold my breath. We will never use this Ford Dealer again!!! 2 weeks is a long time to be without a vehicle especially because my husband works for the building industry and needs his truck! Oh by the way the fix they are doing they said might or might not work. If it doesn't then we will have to bring it back. Sounds to me like they don't know what they are doing. DO NOT USE RUSS MILNE!!!! Looks like from the reviews many others feel the same. read more

They are so rude, nasty and I feel racist. They have piss poor attitudes when dealing with blacks. Even after they were cut a check for 25k not even 45 days ago. Chris in service is by far the worst. I wanted the vehicle appraised while being serviced and oh boy was that an issue. The service rep Chris became a jerk after I told him I didn't want another ford. Maybe the lack of diversity in that place is the issue!! I've talked to 2 black women who have had issues with the service department as well. Charging them thousands to fix a vehicle, but the vehicle is having the same issues. Attempted charging another diagnostics for the same issue, another had to get her husband to go up there because they failed fix the problem or order the part. On a previous vehicle purchased a remote start fob, it needed to be programmed, everyone acted as if it was a problem. Horrbile place to do business, seem very racist, unprofessional, rude, no real diversit in the employees. I've seen 1 black sales associate the times I've been. I haven't seen one black service representative. Do better!!!! Be better!!! Or is this what Ford Motor Company stands for. Selling us vehicles with known issues but allowing dealers to charge us for what should be covered. Hold them accountable, check their records for all the ppl they scammed read more

I took my daughter's car in for service. Mike and Brad were very helpful and patient with both of us. They listened to our concerns with patience and provided answers to many questions with professionalism. read more

Took my new van in for its first oil change which went well. But I also have a sensor in my front bumper that is defective. The service tech took photos and said he would ask Ford for permission to fix? Waited six weeks without any contact from them. Left a voice mail for the same service tech asking for an update. It's been several weeks and they can't be bothered to call back. Spent over $80,000 on this van and they couldn't care less about my satisfaction. read more

When in for an oil change. I showed up at 5:30 pm on a Thursday. I thought am I out of my mind I'm going to be here until they close at 9 . But good news there was no one waiting. The guy came out asked what I was in for, I told him and he said give me the keys and wait by the desk to fill out some paperwork . I went in ,he came back in in a matter of minutes. We filled out the paperwork and he take a seat it will be around an hour. Well I was there 53 minutes so the man didn't give me tall tale. So I was able to get back home well before 7. So thanks for quick prompt service. read more

Russ Milne Ford - Car Dealers Near Me - Macomb, Michigan

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I lead a busy life. Russ Milne helped me cope with that the other day. I have a 2006 Ford Escape Hybrid which I purchased new from Russ Milne Ford. It doesn't always get the attention it deserves, but I am pretty good on the maintenance end of things. Well, the battery gave me some trouble a couple months ago and I put it in the back of my mind to have it checked. Trouble reared it's ugly head again last week as I was preparing to leave on a road trip. I knew that Milne's service department was open till 9pm, so I decided to swing by and see if they could help me. A few questions about the source of my concern and they took it in. I was questioned about the age of my current battery and I offered up that it probably had not been changed since new. They said they would check on it for me. About 20 minutes later, my vehicle was brought back around. Apparently, it really was the original battery that I came in with and at 135,000 miles, I told them that I probably wouldn't have to put another battery in it again. Quick service and friendly service, as well as efficient and competent technicians make this my first dealership on the list when I require service. On a side note, in the showroom they have a couple 2006 GT-40s on display (and apparently for sale), as well as a supercharged Mustang convertible. Awesome cars! Ford still knows how to put the muscle in muscle cars!! read more

Russ Milne Ford - 2006 Ford GT-40 for sale. - Car Dealers Near Me - Macomb, Michigan

Most excellent experience with Ryan and Jason. Good laughs and a wonderful chariot was purchased. The tag team youngsters dealt with my banter and made a great suggestion for a vehicle that suited me well. They caught on right away that I like some peep and this little "4 banger" has amazed me thus far. It's not a 360 engine but it definitely has the pick up I was looking for. read more

Russ Milne Ford - Ford Escape Titanium - Car Dealers Near Me - Macomb, Michigan

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They fixed my car quickly, gave me a loaner and made feel very welcome at their dealership ! Highly recommend !

Worse experience I have had... Russ Milne jr is as condescending as they come... I went in looking to trade my car and buy an used or lease a new truck.. he belittled and me basically called me a lier and never even called back with a trade in value.. said he has been selling cars longer then I have been alive.. I am 40 years old.. he is 50!! What a joke.. I went in to Rochester did a trade-in leased a brand new lariat - (phenomenal customer service there). I own 5 different businesses including one right across from his dealership.. he didn't bother to ask any relevant question.. I will never do business with them.. and would not recommend to anyone. read more

Do not go to this dealership. You will be sorry you ever did. $8000 for a transmission leak,plus $320.00 for a diagnostic check. They had to diagnose it twice for what reason I don't know. I waited six weeks patiently to take my car in and they got the dates mixed up so I had to wait another week to get my car in after waiting six weeks and it took them six days to tell me it's gonna cost $8000. Took it to another mechanic $740 out the door. Be afraid be very afraid. So people I paid $320 for absolutely nothing. Do the math. I will be speaking to a different source about this incident. read more

Matt S is was great. I have not yet purchased a car from Russ Milne, but Matt was very responsive and attentive, and helped me look at options that would suit my budget, and wasn't pushy at all. Highly recommend going to him if you are looking for a car. read more

Absolutely horrible experience in attempting to purchase a used car. The used car manager, Rusty Milne, was terribly unprofessional. When customer service issues were brought up, he took no responsibility and instead of attempting to remedy the issues, he stated that he would "discipline his employee accordingly". Very unprofessional, I will not be coming back. read more

Not happy with my recent service on my ford edge that had been in an accident. It took them three months to finish that's because of product availability and the fact they had to repaint the vehicle three times!!! It was ridiculous and very unprofessional there communication also was very poor in letting us what was going on. read more

Great experience, even during an unprecedented market and very limited vehicle selection. Team worked hard to find the vehicle I wanted and did a great job communicating throughout the process. read more

Great Sales and Customer Service, and I got to deal with RUSS MILNE for the whole transaction. I DID NOT have to deal with anyone else and the whole process was quick as a lunch break. I told RUSS I'd be back in twenty minutes, left him my license, ran to the bank to get a check, and by the time I got back, the Truck I got was fueled, cleaned, and all the paperwork was done. All I had to do was sign and go.. Very pleased with the SALES aspect of this place. read more

Order two cables for my F250 with endless suspension problems from ford. That's a different story. It came to $102.87. I gave crisp fresh money. I come back to return and charge me 20% and give me a check. So you screw your own ford customer... that's how we treat loyal ford customers... hm. Guy took 20 minutes to do a simple return. He turned down 2 customers just to return and says here ya go dude as he hands me less money for doing business with you. The 10$ you try screw your customers out of cost you bad service and a 1 star review. Thanks guys read more

THIS PLACE WILL SCAM YOU OF YOUR MONEY. They're prices are ridiculous for not even completing their services. Went in for a check engine light and I had maintenance, costed 1000$. Engine is back on after, come back in less than 3 months later and they say it will cost almost another 500$. Last visit, I paid 800$ just in service fees, not the parts. So tell me how I paid you to fix my engine light and it is still not fixed. They said that it was a different reason for the light and it did not show up last time I was there but it is THE REASON my engine light is on. They said it just was not caught last time I was there. Also, wanted me to pay for new brakes and rotators but when I asked about my breaks 2 months ago they said they were fine. None of this is adding up, all of a sudden I need new breaks, pins and caps, exhaust, breaks, rotors, windshield wipers!! They knew they messed up so they offered me a discount, but I will be taking my money somewhere else. You only gives discounts to keep your customers. YOU CANNOT TRUST THESE PEOPLE. they will try and get every last dime out of you. Everyone I talked to in the car dealership/mechanic industry said that they were playing me and I just don't trust them anymore. I came in for an issue, and payed 1000$ to leave with the same issue. That is very unprofessional. The people don't know how to do their job. read more

Always excellent service!! From the time you walk in & upon leaving you know you made a good choice. My service agent Phil Bryant is the best!! No hidden bells & whistles with him. read more

I stopped here today after my windshield sprayer decided to take a shit on my Ford Focus. Originally I went to O'Reileys but the $18 part I purchased was a universal part and sadly didn't fit for my Focus so my next place to look was the dealer. I didn't purchase my Ford at this dealer but this was the closest one and I wasn't going to complain. Eric was really helpful at the Parts desk. I told him my sprayer connecter snapped off and before I could even finish what I was saying he knew exactly what part I needed. Apparently it happens to a lot of Ford's. Shame on you Ford! Wish I came to Russ Milne first because the part was only $7, I was told it was going to be $25 when O'Rileys told me. Well done! Was in and out within 5 minutes. Very clean and very helpful. Lots of vending machines and couches/seats to sit in. Will definitely consider this dealership when searching for a new car. read more

Needed a little body work on my bumper. The gentleman came out. Looked at it. Went back and got a tool kit. Buffed it, some touch up paint and I was good to go. I envisioned replacing a bumper. Just instructed not to wash the car. Nice. If I need anything else I'll bring the car here. Thank you# read more

Wait time for maintenance was a little long. Employee made a mistake but the manager made right by it.

Great experience. Tony Palazzolo was very professional and helpful. Excellent experience.

Happy to try and upsell repairs and grab money on a recall visit, but asking for a loaner in the meantime isn't going to get you anywhere. NHTSA launches safety recall campaigns on vehicles with issues that deem the car unsafe to drive, which isn't the owners fault. Since Ford and their suppliers dropped the ball with unsafe design flaws, wouldn't you think it'd be fair to provide the owner of said vehicle with a reliable loaner in the meantime? Don't give me the chip shortage story either, you've got a lot packed full of cars, you can afford to put a couple in your fleet. I'd advise you not to waste your time here. read more

Dino Polisena has been my families sales guy for many year and He is the best! I just leased a new 2020 explorer in which he made it very easy for me to pick up and sign papers during this complicated time of COVID! If you want the best in sales and service go see Dino at Russ Milne Ford in Macomb Twp read more

I've recently sold my car and was assured I would get my extended warranty money back if I did not use it, I've called "bob o'hara" atleast 5 different times and days, Leaving a voicemail every time; and no call back nothing, same as the general manager, it's like no one works there, or they can't seem to find their phone, it is ridiculous that I was assured I would get my money back on a extended warranty, but when it comes too, no one wants to answer me. The lady answering the phones is very nice, but everyone after that is no help. Wouldn't recommend them anymore, used to think this was a well reputable place, but there actions show me different. read more