I don't even know where to start. Fox Subaru Macomb runs a TOP NOTCH center for customer service! Talk about being treated like royalty and a Lady! What's funny, I never intended to actually buy the Crosstrek from here. But Tom, my sales guy is a real down to earth type of person. Kyle made sure to introduce himself to me when I was leaving on my first visit (that scored HUGE in my book). James sent a video in front of the Crosstrek I was buying (was it "hokey"...maybe) but it was still very thoughtful & personal. Zach was AMAZING with all the financial/warranty stuff. He took his time with me, wasn't rushed and in no hurry to get rid of me! Even Eric in Service was kind and very patient. I was crying towards the end of the deal. Happy tears, but still crying! I had intended to buy a Honda CR-V but the guy that waited on me didn't seem to interested in finding me the car with all the features I wanted. I then, decided on a Buick Encore. That dealership (on Van Dyke in Sterling Hts) will NEVER get a reference from me. I was in the dealership 15 minutes and NOT A SOUL acknowledged me at all!! I left. Next dealership, in Saginaw, for the Buick Encore, made a deal with them and while waiting for the delivery of the car, I found that SAME car on their website (with the same VIN#) for $5K LESS than what they were selling it to me for!!! So...NO DEAL. That's when I found Tom at Fox Subaru Macomb. And the rest, as they say, is history! What a wonderful experience after the crap I went thru. It's true what they say, everything happens for a reason!!! One very satisfied customer Vickie E read more

Fox Subaru Macomb - me and my brand new Crosstrek from Fox Subaru Macomb March 25, 2026 - Auto Repair Near Me - Macomb, Michigan

If you need a new car go to Fox Subaru ! You will not only get the safest and most reliable car on the road but also the best customer treatment of any dealer. My sales rep treated me like royalty. (Ask for Nick). He acted as if he had all the time in the world for me. Nothing was rushed, no question was deemed trivial, even when repeated. His attention to every detail was fantastic. He spent two long days explaining everything, helping me make choices. He even drove me from a VW dealer across town after I turned in my lease. He introduced me to his managers. He spent at least an hour after the purchase to explain all the bells and whistles in the car. ( more than once since I am old) The sales manager was extremely kind and interested that I was happy with everything and that all my concerns were met. Customer relations is obviously a priority here at Fox Subaru. So they have a customer for life. I will only get Subaru and I will only come to Fox Subaru. And I will always ask for Nick who deserves a salesman reward. read more

Recently bought a car from here, & James was super helpful throughout the entire process!! Super kind, not pushy at all, and he walked me through every step of the way. He genuinely wants to make sure you get the right car at a good price. Would definitely recommend coming here for your next vehicle! Ask for James! read more

I've bought 5 cars from them and have found the dealer to be top-notch. Excellent to work with, honest and accommodating.

I bought a Subaru Forester. Everything was explained and there was no pressure. Josh Cagle was helpful throughout the process. I bought the right car for me! read more

I just bought a 2025 Subaru Outback Onyx from this dealership last week. I was expecting a high pressure sales pitch and was very pleased with how easy going and knowledgeable the staff is. James Nichols did an excellent job at answering all of my questions and making sure that I was going to be happy with my decision. I researched all comparable vehicles for quality, price and safety and I am sure that I have made the best choice. James and the sales team are terrific. Lyle P. read more

This place is the epitome of a sleazy, lying dealership. I absolutely love my Subaru Forester but the dealership has made it a nightmare. Keep that in mind if you are thinking of buying one. You'll probably have to drive to Troy to get it serviced if you want honesty. Without getting into the awful experience of when I bought my car, I will focus on the recent service encounter that proves their shadiness is not confined to just sales. The "leadership's" lack of customer service and morals encompass the entire environment. My check tire pressure alarm came on. My husband recently broke 9 ribs. I say that only because I AVOID that place unless I HAVE to go there. He told me to swing by the dealership and have it checked since I was grocery shopping nearby. I called first. A nice lady told me that it would take a quick 15-20 minutes and to bring it by. An hour later (after rudely being told -gaslighted-that i stopped by without an appointment so they had to "make room"), i was told it had an UNFIXABLE PUNTCTURE and I'd have to buy 4 new tires!!!!!!! My car only has 16,500 miles on it and I'd need to buy all new tires?!?! They send me home with the spare and say they will call back with quotes. They never did. Weird. My husband gets the tire out, clearly calls bull and cannot believe they would actually try to fool me into buying all new tires. ***The next day we take it to Discount Tire where it was fixed for free in less than an hour. Can you even believe this?!?!? *** . Oh, without us making an appointment nor calling first either. I feel it important to note, they also marked a random spot closer to the wheel-well but considering there was no leak/puncture there I can only jump to conclusions as to why they did that. None of them good, all of them shady. As an added bonus, the GM called after I voiced my disgust. The same man who told me it wasn't a big deal that I didn't get both key fobs with my new car and, when I realized how awful they were and wanted to return my car the next day, he offered $32,000 while another dealership offered me $36,000. He had the audacity to say i didn't remember him, that he was the one who tried to help me. I am neither stupid nor forgetful. Pardon the long review. I do not typically write negative ones so I wanted to make sure I provided enough FACTS to support it. Be warned if you go there. Ladies, if you are like me and do not know enough about vehicles to question EVERYTHING, this is sadly a place you'll want to bring your dad, husband or brother with you to. Yup, these places still sadly exist. On the positive side, the Services Manager just called me. Evidently the tech thought it was necessary to tell me this was not fixable and new tire/s were my only option because I was in a hurry. And this is an acceptable reason to them. So, it might be a great place to be an employee...just not a customer. P.S. I did enjoy hearing how "transparency" is their goal while being told, they didn't know if it was patchable so telling me it was un-patchable was the best approach read more

Fox Subaru Macomb - Auto Repair Near Me - Macomb, Michigan

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I will never buy another car used, or new from this dealership. I bought a used car with 52000 miles on it for my son. I am not kidding the check engine light came on within the first month of driving. Upon checking the oil and coolant the engine oil was extremely low, and so was the coolant level. When I took the car to them. the service department stood by their claim that the vehicle fluids were serviced before they sold me the car. They claimed that the reason that the oil was low was because "it was burning up oil". They were totally trying to take the stance that they were not going to help me. lucky for me the issue was an air intake line disconnected. I will never buy another car from this dealership, and now I have to go back because the issue happened again. I have never bought any kind of car from a subaru dealership before, and will never buy one again. read more

I had a very thorough although expensive 30,000 mile service on my 2019 Subaru outback. They were very thorough, and corrected a factory problem with the battery. They gave me a ride home and completed it as promised read more

Husband and I purchased a used Acura MDX , we had a wonderful experience with Nathan. I recommend purchasing a vehicle in this dealership.

Driving home from a hellish experience with Carvana, where I ultimately had to cancel my order after driving over an hour to pick up my ordered car that was not even in the state yet, my husband suggested we swing into Fox Subaru to check out their Foresters. 3 hours later, I left in my brand new Forester. Our salesman, James Nichols, was phenomenal & made the whole process completely pain-free. Everyone was amazing & I am so thankful that my husband suggested we stop in. I can't say enough about the whole dealership & the whole process. This is my very first brand new car & my very first Subaru (& I feel like it won't be my last!). I highly recommend Fox Subaru. read more

Brought my 2018 Crosstrek for service in March, it needed $4,300 in service, including around $2,000 on the engine. In June the engine warning light comes on again, I bring the car back for largely the same problem (but now a different oil control valve this time), and it's another $1,000 to fix, but really it needs a new engine for $6,500 or this will keep happening. Why wasn't I told the 1st time it needed a new engine? At this point I've lost all confidence that they can actually repair the car, and I return to pick it up and go elsewhere. Then I'm hit with a $149 diagnosis charge for what should have been a warranty inspection. I argue the charge, and the service manager has the nerve to tell me if I don't pay it his technician won't get paid. Never going back there, and if I ever buy another Subaru it'll be from another dealership. BTW, I ordered a replacement engine on eBay motors and can get it installed for about 1/2 what they quoted me. read more

Just purchased my second Subaru Forester from Fox Subaru of Macomb and I cannot say enough about the customer service. A very positive and pleasant experience. Highly professional with patience answering my questions. Alex Skatkov sold me my first Forester and he sold me my second. Great guy, I would highly recommend seeing Alex if you are looking for a new Subaru!!! From Steve Buckman the General Sales Manager, to the Finance Manager Zack Miller, the experience was exceptional. read more

Molly was fantastic!!! She was very responsive and quick to answer via text. She knew how exactly what I was looking for and made it happen. She was a referral and I'm glad I was sent to her. 10/10 read more

Bought a used car from Alex S. and it was a great experience. He answered every question. He was helpful, respectful, and I would definitely recommend working with him if you need something. I wasn't pushed in anyway and they were fair on pricing. read more

I had a 2021 Chevy Trax lease for eight months that I was no longer happy with, as I had been in search of a Subaru Crosstrek before I got the Trax. When I found the Crosstrek I had been looking for, I started speaking with Anthony Cornacchini (sales). He was incredibly helpful and answered all of my questions about Sellers buying out my Chevy lease. By the end of the week, I drove up from Toledo and left with the Crosstrek I'd been wanting! Due to some long processes at the bank, my appointment had to keep getting pushed back. I felt very bad about this, but it was out of my hands. Anthony and Zachary Miller (financials) stayed after hours to finish up my sale and both remained chipper, helpful, and kind throughout the whole process. I was so grateful! Everything was very simple and I love my car! read more

Fox Subaru Macomb - Here's a photo of my 2019 Crosstrek after I brought it home - Auto Repair Near Me - Macomb, Michigan

Talked with Steve this morning about getting another Subaru and I was very appreciative of our conversation and how polite and knowledgably he was about the facts and information he was willing to provide on my next purchase. Thank you, Steve! read more

The service I received from Fox Subaru Macomb was excellent. Alex Skatkov, the sales associate assigned to assist me in the purchase of my 2024 Crosstrek was outstanding and all those involved in the sale were so helpful. I felt no pressure from them which made the sale more comfortable, I highly recommend them and give them a gold star for service. Tom Scott read more

I had a good experience with buying my car. However, be aware with maintenance costs associated with this car. An oil change, tire rotation, windshield blade, two filters should never cost anyone $308. read more

If you are in the market for a Subaru, look no further than Fox Subaru Macomb. When you arrive, ask for Aspen Eret. This young lady knows her cars and will do everything she can to make sure you have a positive experience. Aspen is very low pressure, understands the value of building relationships and is a wonderful person to deal with. We were eligible for the Subaru VIP plan and there were no issues unlike what we experienced at a rival dealership in Southfield. We are very happy with our 2024 Forester and will be back to Fox Subaru Macomb for all of our future vehicle requirements. read more

I had a very bad experience with Suburban Subaru, so I emailed Tom at Sellers Subaru (I received his card from a MI Humane Society Mutt March) to see if he could help me purchase a new car. Tom called me back within hours of the email and when I failed to get the message, he made sure he could get in touch with me. I went in the next day and within hours, I was able to purchase a car. He as very apologetic about the other dealership (even though he had nothing to do with that horrible service) and very helpful. I am so glad I kept his card and was able to get myself a new car quickly. read more

We just bought an outback Onyx from Subaru Macomb and could not be happier with the car, the sales team, especially Ashley, and the entire experience. Ashley was very patient with us in finding the perfect color and options and made good suggestions that saved us a couple thousand. note, there are many reviews in here for dealerships other than Fox Macomb Subaru. don't be fooled this is absolutely a five star dealership. read more

Hours are wrong on this website. I just came for an oil change and was told the service department is no longer open on Saturdays.

Spent over $2000 for an oil consumption issue for my Subaru Impreza back in 2018. The issue was covered under an extended warranty. Sellers saw the warranty associated with my vehicle and NEVER mentioned the warranty or that my repairs would be covered. I paid all expenses out of pocket and the oil issue STILL persists. I've asked them to honor the warranty and they refuse. 0/10 will never go back, I've recommended all my metro detroit car/subaru friends to Hodges or Suburban. NEVER go to Sellers. read more

I purchased my 2024 Crosstrek from them in December. The entire process was professional and "painless".

Just Bought a Car from Fox in January, and tried to get an oil charge this Saturday. but couldn't because they no longer service vehicle's on the weekends. I have been going to (Seller's) since 2016 and knew once Fox took it over that I would go down hill. I just didn't know how fast and how bad. we live an hour and a half away and it is inconvenient to come down to Macomb during the week days and i am not taking time off to go get an oil change. So we bought our last Subaru at Fox and i will not go back for any reason. I dont think it is to much to ask for a dealer to service the product they sold to you at a time that is convenient for most people. read more

10/10 For Shawn Bush and Lisa Williams. They did a fantastic job of helping me purchase my first lease. Will be coming back in the future to come. Great service!! read more

As auto dealerships go, this is a pretty great one. We are a newer Subaru family, but we love the vehicle and plan on leasing another, obviously from here. The showroom is immaculate, and has one of each model on display. The sales floor is open and adjacent to the showroom. All sales staff we have ever encountered, particularly our salesperson Jackie, were friendly, helpful and knowledgeable. The waiting areas has comfortable seating around a television, a cafe style seating area with high-top tables and chairs, a coffee area, and best of all a children's play area. Yeah. A kids area at a dealership. Awesome. Oh, and free WiFi. All of this overlooks, through a giant picture window, the service area where you can watch technicians actually work on your car. Using their service is a pleasure. There is an app that you can use to schedule appointments, or just drive up for An oil change using the express service lane. I've experienced no issues as of yet with any aspect of their service. After two years. All in all I love this place. I'd recommend. read more

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I would like to specially thank Ron Redfern for his dedication and loyalty to this dealership and all of his customers that come in. I originally met this man at the Mutt March for Michigan Humane Society when they donated a vehicle to raise money for all the animals that are abused and neglected, not only do they help Michigan Humane Society but once I walked in I noticed they also help leader for the blind dogs..... and have a program where you could donate a book to a child!!! This is very different from any other dealership I've been in to! you're not attacked by 10 salesman running at you trying to get you to buy a car so they can get Commission. Nobody ran and it text me at this place I can assure you :-) Erik Murphy was the salesman and he was very pleasant! but Ron made sure that I was happy in every aspect of my car buying experience, making sure that I was happy with everything. I trust very little people and the theory never trust a car salesman completely is not something you will have to worry about here I trusted this dealership so much that I bought the car before I even seen or drove it.! Yes you heard right I bought my car without even seeing it in person! without even hearing the engine! without even seeing the interior! That is how much trust I put into this dealership, and Trust is something that is hard to earn but once but once earned you will have it for a lifetime. This dealership now has a lifetime customer that is very pleased and happy. Not only will I be buying another car hear from them in the future but I would recommend it to anybody in the market for buying new or used cars if I could give them 100 Stars I would! Way to go guys at Subaru!!!! A+ read more

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Bought a wrx 2023 from eric malone and the whole experience purchasing the vehicle was great no problems there, the only issue i've had here and the biggest one is that when i was signing all of my papers with a lady named lisa she seems like a very nice lady but this had changed my mind she had offered a warranty package for the windshield, tires, key fob and dent removable. With me being told no matter what happens to the tires or windshield it will be taken care of, and i thought that was great it added an extra 1600$ onto my final cost when a new windshield alone costs about that much so i went through with it and come now where i've had to use the tire warranty cause of a pothole scratching up my rim and windshield warranty cause a rock cracking it, nothing i mean nothing i have is being covered by this warranty, i feel like i was straight up lied to to get me to buy this warranty, i should've read the fine print but it is still very deceitful and disappointing that's how she had to sell me on that warranty, its either that or she had no clue what she was even selling me. And i called after to cancel this warranty because its useless took multiple days to even get ahold of lisa and then finally did and was told to send in a signature via email and i had done so to no response 2 weeks as of now even with me double and triple emailing her in a row throughout the 2 weeks. TERRIBLE experience with this, so shitty this happened and makes me feel like this place has no value for its customers they just want our money and nothing else, i've been using them for oil changes and i'm at the point where im considering looking somewhere else to service my car as well even with them being 5 minutes from where im located. read more

Last Fall, I had a lot of work done on my older Subaru Outback and decided to purchase a set of tires as well. Yesterday I called their Service Department to make an appointment for tire rotation. First, they told me that tire rotations were handled with Express Service and wouldn't make an appointment. Secondly, they told me that it would cost $19.95. What?!!! No, that's not happening. So today I went to Discount Tire, having easily made an appointment on line. My tires were service quickly and professionally. And the bill was $0.00. Now THAT is what I call "Customer Service." Others should take note. Guess where my next set of tires will come from?! read more

I just wanted to say that I bought a new Outback through Eric Gonzalez in March. He made it very easy & painless. During delivery we got to meet a good amount of the staff & everybody was so nice to us & our granddaughter. She was all over the place. I took my car in for it's 1st oil change already. They did that while I waited &, also washed it. So far there has been no issues with my car. It's averaging over 30MPG, so far. I bought a 2016 Subaru Outback Premium. White w/ cloth interior. Oh, & I'm a big fan of Subaru's Eyesight. It's a huge package & makes driving so much safer & enjoyable. DM read more

Fox Subaru Macomb - Auto Repair Near Me - Macomb, Michigan

I own a hybrid Subaru. This is my first mistake, because Subaru does not offer many hybrids, and they do not really know how to deal with them. ..anyway, back to customer service issue. I had a 11:30 appointment to a diagnostic test on the hybrid system. I sat there until I inquired about my car at 2:00. They then told me the stop/start battery was bad. This is Not covered on my warranty, and the repair will be more than $800. I let out a curse word and said I will not be getting my car repaired there today, I'll just pay the $120, they charged me, to sit there -for hours, while they checked it -and leave now. As I was checking out, I asked them about the battery's in my car. I asked where the stop/start was located. I was told, and I'm not kidding, It is located "in the firewall. " I repeated this, without a smirk on my face- and in all seriousness, "In the firewall, humm, really," And he repeated it again and they added "under my feet." So again, without a smirk, I repeated ?"under my feet?" . I left at 2:30 This is the customer service, I received. (b.t.w. I got a $250 Prius Stop/Start battery and installed it myself . ) It's really kind of sad this happened, because I have done All my oil changes, and tires and breaks, with them, throughout the time I have owned this car. read more

A truly "great experience"! Our comments as we drove away in our 2015 Subaru Outback! Tom Squillace, our Subaru Outfitter, was friendly, patient, non pushy and had a sense of humor as well! The process took awhile because it was between 2 cars. When we 1st arrived it was late on a Thursday and both cars were dirty, we came back Friday and looked at them in sunshine but they were still dirty, we put a monetary hold on them both and were told they would be ready Monday! Well long story short the red one was wasn't because they had gotten busy with end of the month sales and it was next! We weren't in a hurry but this gave us opportunity to get that car pre-certified by Kim Rundell the service manager! Thank you Kim!! The red Outback needed special detailing due to the excessive dog hair in it and it cleaned it up nice but all said and done not nice enough when compared to the other one! We decided on the 2015 "Champagne" Outback and it's beautiful!! We then met Steve, the sales manager, who was yet another friendly guy and we haggled the price a bit and found a happy compromise! Not bad for a place filled with Spartans! I'm a Wolverine... ugh! Anyway! Then on to the financing where we met Jaimie! Super friendly and fun! She explained everything clearly and showed us some personal pictures of her weekend up north! How fun! Tom showed us pictures of his girls and talked about his family! Jaime talked about how much she loved working there and they are treated like family and they spend time after work together. You could tell they all enjoyed working there. The atmosphere was friendly. The showroom was clean. The bathrooms were clean. The waiting area had nice couches with a Tv! The coffee machine was amazing! The kids area was clean. Nice big windows to watch your car being fixed if that happens! And they sent us a congrats on your new car video... and a thank you for your business email and a complimentary 3 month subscription to Sirius radio!! Can you believe that?! We bought our last Subaru elsewhere and we regretted it... the salesman never called us back we had an issue! We felt rushed .. we obviously did not go back and it's 10" from our house! We left that day from Sellers Subaru feeling like we had friends for life!! Thanks Tom, Steve, Jamie and Kim! And of course the technicians we didn't see we pre-certified our Subaru and cleaned it and made it so beautiful!! Note: please don't text and drive! I was rear ended and pushed into another car .. my Subaru Forester was totaled! I feel it protected me from severe harm as Subaru are known for safety. The person who hit me was 17 years old and was "distracted". That's why we bought another Subaru. read more

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By far the best car buying experience I have ever had. Total no pressure environment, Anthony made the entire process a breeze. He was very knowledgeable, listened to what I wanted and helped me get a deal done on the exact car I wanted in the price range that I needed it to be. On top of that, the service and parts department have also been extremely helpful. I would highly recommend this dealership to anyone and will be the only one I ever go back to. I couldn't be happier with my new STI. read more

Fox Subaru Macomb - Auto Repair Near Me - Macomb, Michigan

With a massive inventory, highly knowledgable sales staff, amazing coffee, the most amazing water filtration system, and a beautiful showroom, you can't go wrong here. Whether you've made up your mind or are still really trying to figure out what car to buy, Seller's is the place to visit first. It takes me forever to make decisions, but with enough information and time, and not being rushed at all by pushy sales people I finally felt super comfortable purchasing a great car from Seller's. I will for sure go back the next time I need a car and I'm sending my entire family there when they need a new car. It feels like family in there and that's the type of business I can support with my time and dollars. And I hope you will too. I had the great pleasure of working with Eric Gonzalez and Jamie Gingas. Both were a tremendous help, super patient, and were able to answer every question I could possibly come up with. I am super grateful to the team at Sellers and I will go back often for the amazing coffee on their showroom floor. I also had the great pleasure of meeting the two people who work in the service area and they are so real, kind and down-to-earth, that I felt more comfortable there than I do in my own living room at home sometimes. An all-around great car dealership, with the most amazing, reliable, safe, comfortable, convenient cars human beings can conceive, and all for a truly great value. Thank you to Eric, Jamie, Jon and everyone at Sellers who made me feel comfortable enough to make a HUGE purchase decision with confidence. See you all soon ~ read more

The service department is the worst. The only things they can do are oil changes and tire rotation. Anything more than that and the so called mechanics are clueless. They had no idea what was wrong with my motor. Kept on trying one thing after another for over two years. Kept my car for months on end. I ended up taking it to another Subaru service department. read more

Andrew the president reached out and amended the situation. Really appreciate him calling to make It right

I purchased my Subaru about a year and a half ago and it was such a positive experience. Alex was my sales rep and he was a real stand up guy. He was very attentive and knowledgeable which added to my overall experience. I recently went to the dealership to have some maintenance done on my CrossTrek and everyone in the service department was nothing short of amazing. A big shout out to Kristina for making sure I had a loaner vehicle while my brakes are being done. With all of the COVID precautions in place, everyone was cool, calm and collected. Thank you guys for making me feel so, genuinely, taken care of! 11/10 will forever be apart of the Subaru family! read more

I bought a very nice looking 2012 Town & Country on September 19th.  At the time my wife was in labor, so we couldn't go see the van in person, but we needed a vehicle to fit our growing family.  I purchased the vehicle via phone and email.  I was sent a vehicle inspection showing the vehicle had been inspected by Sellers Subaru, and given a clean bill.  So I went ahead with the purchase.  Upon receiving the vehicle, I needed to immediately take it to Goodyear to get 4 new tires, the tires were too bald for me to allow my family to drive in the van.  This was not a deal breaker, because tires are simply a maintenance issue.  The real problem (and one reason for the one star review), is that on November 9th (52 days later), the transmission went completely out.  Now, in 52 days, some folks might be able to really put on some serious miles, and ware on a vehicle, but not us.  This is my wife's vehicle.  We bought it while she was in labor, and it sat mostly in the driveway these 52 days.  We only put one tank of gas through it, around 300 miles.  300 miles going back and forth to doctors appointments with a newborn in the vehicle, so it wasn't being hotroded. So I contact the dealer to inform them that the car they just sold us, had the transmission go out.  They said they would like to see it, and once they diagnosed it they would see if they could, "pay for some of it, none of it, or all of it".  So I paid out of my pocket to get the van from my mechanic's shop, to the dealership.  All the while the dealer said they would have a loaner vehicle for us the next day, then the next day, then the next day, until they inform me that they won't be doing the ethical thing, and fixing the van, and therefore will not be supplying a loaner vehicle.  So I've been paying for Uber and Lyft's on the days that my wife needs to drive my car.  My wife and I own a van that does not drive.  We payed $1,000 for new tires for a car we cannot drive, we are paying a loan on a car we cannot drive, and we're paying insurance on a car we cannot drive. After speaking with a lawyer, he is willing to take our case, to sue the dealer to pay for repairs, a rental vehicle, reimbursement of towing, and Uber & Lyft rides.  He says because the dealership did an inspection of the vehicle, and we only put 300 miles on the vehicle it is a slam dunk case, which I guess is good.  The problem is why is it right to have to sue folks just to force them to do the right thing?  Why don't folks just do the right thing in the first place?  Wouldn't it be cheaper for the dealer to just fix the vehicle, and supply a loaner, then pay a judgment and both sides legal fees?  I guess they assume most folks won't go through with hiring a lawyer and filing suit, and if 1 in 10 folks do, they save money over all.  Just because this tactic might make financial sense, doesn't mean it's right.  It's not right for a dealer to treat folks like this, period. read more