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    Fox Subaru Macomb

    3.8 (78 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 week ago

    Services - Fox Subaru Macomb

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Fox Subaru Macomb Photos

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    This place is the epitome of a sleazy, lying dealership. I absolutely love my Subaru Forester but the dealership has made it a nightmare. Keep that in mind if you are thinking of buying one. You'll probably have to drive to Troy to get it serviced if you want honesty. Without getting into the awful experience of when I bought my car, I will focus on the recent service encounter that proves their shadiness is not confined to just sales. The "leadership's" lack of customer service and morals encompass the entire environment. My check tire pressure alarm came on. My husband recently broke 9 ribs. I say that only because I AVOID that place unless I HAVE to go there. He told me to swing by the dealership and have it checked since I was grocery shopping nearby. I called first. A nice lady told me that it would take a quick 15-20 minutes and to bring it by. An hour later (after rudely being told -gaslighted-that i stopped by without an appointment so they had to "make room"), i was told it had an UNFIXABLE PUNTCTURE and I'd have to buy 4 new tires!!!!!!! My car only has 16,500 miles on it and I'd need to buy all new tires?!?! They send me home with the spare and say they will call back with quotes. They never did. Weird. My husband gets the tire out, clearly calls bull and cannot believe they would actually try to fool me into buying all new tires. ***The next day we take it to Discount Tire where it was fixed for free in less than an hour. Can you even believe this?!?!? *** . Oh, without us making an appointment nor calling first either. I feel it important to note, they also marked a random spot closer to the wheel-well but considering there was no leak/puncture there I can only jump to conclusions as to why they did that. None of them good, all of them shady. As an added bonus, the GM called after I voiced my disgust. The same man who told me it wasn't a big deal that I didn't get both key fobs with my new car and, when I realized how awful they were and wanted to return my car the next day, he offered $32,000 while another dealership offered me $36,000. He had the audacity to say i didn't remember him, that he was the one who tried to help me. I am neither stupid nor forgetful. Pardon the long review. I do not typically write negative ones so I wanted to make sure I provided enough FACTS to support it. Be warned if you go there. Ladies, if you are like me and do not know enough about vehicles to question EVERYTHING, this is sadly a place you'll want to bring your dad, husband or brother with you to. Yup, these places still sadly exist. On the positive side, the Services Manager just called me. Evidently the tech thought it was necessary to tell me this was not fixable and new tire/s were my only option because I was in a hurry. And this is an acceptable reason to them. So, it might be a great place to be an employee...just not a customer. P.S. I did enjoy hearing how "transparency" is their goal while being told, they didn't know if it was patchable so telling me it was un-patchable was the best approach

    Here's a photo of my 2019 Crosstrek after I brought it home

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    2 months ago

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    7 months ago

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    9 months ago

    Husband and I purchased a used Acura MDX , we had a wonderful experience with Nathan. I recommend purchasing a vehicle in this dealership.

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    2 years ago

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    11 months ago

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    7 years ago

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    3 years ago

    Hours are wrong on this website. I just came for an oil change and was told the service department is no longer open on Saturdays.

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    3 years ago

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    5 years ago

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    2 years ago

    I purchased my 2024 Crosstrek from them in December. The entire process was professional and "painless".

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    3 years ago

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    10 years ago

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    8 years ago

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    4 years ago

    Andrew the president reached out and amended the situation. Really appreciate him calling to make It right

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    6 years ago

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    8 years ago

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    7 years ago

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    I just wanted to say that I bought a new Outback through Eric Gonzalez in March.

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