Had a maintenance check done of A/C unit. Dale called ahead before arriving. Arrived as planned…read more Cleaned out unit & changed filter. Checked indoor & outdoor components. Very pleasant & knowledgeable. Answered my questions. Great experience.

I can't win with this place. I got a call about are yearly service on the furnace, mind you they…read morejust did the Heat pump service/ are thermostat was not working. Tech comes out to check thermostat issue and is not sure why it is not working but said he will order a new one( this would be are third thermostat in 6 years). I get a call telling me the Tech will come out and do are winter service in June and replace the thermostat. They no-showed me twice, after receiving the text and call that tech is on his way. Got no/showed twice. I got another call about the thermostat and the winter service being done. Tech shows up, knows nothing about the thermostat but is here for the winter service( mind you I have been using vacation time for all these no-show appts) Adam the tech went to the basement to start working. After a few I can hear him having a spirited conversation with someone. One hour later he comes upstairs to tell me he cannot service are furnace because the previous tech from last year stripped some sorta nozzle and put equipment in, incorrectly. Which makes sense because the house smelled like oil for a day or two. A week ago I get a call about coming out to replace and fix what was broken last year. I ask for Adam the tech that went into detail with me about what all was done wrong. I asked the phone rep for Adam since he seems to know what he is doing. I'm told she will check his schedule and get back with you. Fast forward to today, I get a call that the tech is in his way, I am at work and the wife is a teacher, off for the summer, she is shopping and about 30 minutes away from the house. I ask the phone rep can I call you back to make sure the wife can get home. I'll call the number I was told to call and go to a phone center, which is of no help. I have four more years on this contract and will not do business with Roland J Down. The reason I used them was a family recommendation.

They came the next day to repair a problem we were having with a power flush toilet. Two…read moretechnicians arrived and dealt with the problem efficiently. It was a one man job than only took about 30 minutes. I'd give them 5 stars except for the price, which was not unreasonable for the time spent. I assume I was paying for both technicians when it was a job for only one. I will use this company again, though.

I put out a Yelp request to get estimates on some work for my home. As Yelp does, it contacted…read moremultiple companies. Mr. Rooter was the first to call me, and schedule for an estimate. I mentioned that we are selling the house and we were looking to repair an issue with the water pressure for the new owners. The plumber that came by called me and told me his recommendations. Two days later, I received an estimate for much more than what was recommended on the phone, and an invoice for the estimate itself. I responded questioning that estimate charge, because it wasn't mentioned in advance, and why there was work on the estimate that we were told we wouldn't need. The woman that responded was nice with her explanations, but it still doesn't sit right with me to charge for an estimate, or to not say that ahead of time. A week later, she called to follow up, and I told her because it was a Yelp thing, someone else was taking a look for us and I would be in touch if we wanted to continue with them; or I would pay the invoice for the estimate online. The other company that came told us everything Mr. Rooter had added to their estimate was not needed. If those things were a problem, we would have no water. So it would have been a waste of money. Two weeks later, after not reaching out to me again to follow up, she called my realtor and threatened to put a lien on our house, and interfere with the sale, if we don't pay the $200 estimate fee! That is extremely unprofessional! and $200 is very high, considering it cost your company nothing in parts, etc, and your employee was only at my home for 16 minutes. I am far from happy with my experience. Tyler, their plumber, was great! He seemed to know exactly what it was talking about, he was very nice on the phone and professional. But their office is a disaster and the customer service is a 1/10. To respond.. I never spoke tot Tyler over the phone regarding the bill, nor was I ever rude to him in any manner. I was never told in advance about any fees for estimates, so I would love to hear the recorded call you claim you have. I also responded to the email with the invoice for the estimate that I was unaware of a charge for it, and the response I received was "yes, that was our failure to communicate." I also did not say I would be using the estimate in negotiations for my sale, so it was not a "real estate estimate." It was a homeowner trying to get work done on their home. And the work is the home needs IS being done, by someone else. You are simply unhappy that I got multiple estimates done, and chose someone else, which I have every right to do, whether I am selling the home or not. Good luck to you and your corporate business.

Awesome job appreciate Tom thank you for helping fix my porch leak. Kind professional and knows…read morewhat he's doing.

Excellent service. Arrived the same day. Problem solved…read more Would recommend and hire again.

Absolutely terrible. My 40 g water heater broke on Sunday and needed to be replaced. They gave me…read morean estimate of $6,500 and when I said no, they tried to negotiate it by offering to do it for $3,500. I found a different plumber who installed a new water heater for me on the same day for $600 (plus I paid $1,300 for the new water heater I bought from Home Depot). I would never use this company again. They just want to rip you off.

I previously wrote a review on Northway Plumbing & Heating for a shower nozzle replacement. I stand…read moreby that review still. This is a new review on a Northway Plumbing & Heating for a boiler heating system problem I'd been having. This company is a one-man shop. The owner is the service technician. DO NOT, I repeat, do not let Northway Plumbing & Heating anywhere near your heating system - period! No exceptions! The first time I called Northway Plumbing & Heating my boiler (I have hot water baseboard heating) was producing a popcorn popping sound. Northway told me that I may need to replace the boiler, which he could do. My boiler is 15yrs old and rated for 25-40 years. Northway Plumbing & Heating came, inspected the boiler and declared it was sediment in the boiler. The owner/technician said he would pour a product into the boiler that would harden the sediment allowing it to be drained. The problem did not dissipate as promised. The second time Northway came he said he could use a stronger product which he said his supplier would have to order. Two weeks later Northway returned. Same process, he said. Pour it in, let it settle, drain the system (he called it bleeding the system), and refill the water to the boiler and hot water baseboard piping. The problem worsened. BTW... Northway left the product container and after all the visits were done I decided to google it - you can get it at Lowes for under $15. After the second time Northway tried to remedy the 'sediment' issue I asked a friend who'd been in the business for 35yrs to come listen and look at the boiler. He'd been out of the field for years so he didn't want to make a judgement. He said it was strange that my Aquistat (spelling ???) was set at 130 degrees when it should be at 180 degrees. I looked too and the lowest setting on that Aquistat was 130 degrees (important fact for next part of story). My friend said the Aquistat regulates when the boiler turned on/off. The third and final time Northway came he said my Aquistat could be the issue. I was curious why he thought that and he said this was the thermostat that turned on/off the boiler when the water temp reached a set degree. So ok, he had that right. You guessed it, the problem again was not remedied. So now I'm more than $500.00 poorer and the problem is still there. I asked my friend who'd been in the business 35yrs to come check out the work because something didn't seem right in all this. Here's what he found: The cover on the Aquistant was old, not new so my friend was suspicious if it was replaced at all. I called Northway and asked. Northway said the old Aquistat didn't allow the temp to be set low enough - he said the boiler temp may have been too high and that may have been causing the water and sediment to pop loudly. So my friend looked at the new Aquistant and its lowest setting was 140 degrees - now remember my old Aquistat which my friend and I checked before Northways third visit had a lowest setting of 130 degrees. So I called Northway again and asked why the cover was dirty and marked up, and why Northway replace an Aquistat with a lowest temp setting of 130 degrees with one that had a lowest temp,setting of 140 degrees. Northway said the dirty and old cover I was concerned about was that he simply put the old cover back on mistakenly. The Aquistat replacement reason was more interesting -Northway said my original Aquistat only had a lowest setting of 180 degrees. When I questioned him on this saying both my friend and I both read the old Aquistat and saw the 130 degree setting he told me that we read it wrong, and it only had a 180 degree lowest setting - that my old Aquistat Never had a 130 degree lowest setting. Northway then started on a tirade saying my friend doesn't know what he's talking about. Northway continued his tirade saying my he'd like to meet my friend and teach him about boilers. Needless to say I was either ripped off, or worse, and Northway has basic knowledge or limited knowledge of boiler systems, or heating systems in general. Now for the real fix: Five weeks after Northways third and final repair visit I discovered water leaking from my hot water baseboard pipe in one of my rooms. I called Albany Mechanical Services, a heating and cooling specialist company out of Green Island. The technician said my popcorn popping sound was simply that the hot water baseboard pipe had a small pin hole that grew over time until it was visibly leaking. The tech repaired the hold and my boiler is as good as new. No popcorn popping sound. Albany mechanical said all any heating specialist needed to do from the start was watch the pressure gauge after refilling the system. You would have seen the pressure drop. A clear clue to a leak in the piping. DO NOT, I repeat, do not let Northway Plumbing & Heating company anywhere near your heating system - period! No exceptions!

From the owner: Northway Plumbing & Heating has been in business since 1989 and we have 30 years of experience in…read morethe plumbing and heating industry. We can meet all of your plumbing and heating needs, from faucet repair to the service and installation of all major brands of heating equipment. Give us a call today and we will assess your project, offering our professional services at fair prices.

EXCELLENT SERVICE! Top marks for Eddie - be sure to request him when you call. Polite, hard working…read moreand very skilled. I don't hand out 5 stars lightly, and I have only used this company for a smaller plumbing job, but the service was TOP TIER. They responded very quickly through Yelp, someone came by to inspect the issue within the hour - a leaky shower head that two other plumbers had shined me on about for over 5 months - after Eddie came for the inspection he went gave a flat rate quote and went out to get the replacement piece and returned quickly to complete the job. So happy to have a company locally I can trust to be responsive and professional - will definitely recommend and call again. Zachary M.

It was the eve of Thanksgiving and I noticed that a hose that leads to my basement was leaking and…read moreleaving water damage. I requested a quote and KGC immediately responded and were able to stop by that same day. Alfredo was the technician who came over and he was quickly able to diagnose the issue, pick up the part from Home Depot, and installed it all that same day. The price at the end of the day was very reasonable. Alfredo was friendly, professional, and efficient. I'm definitely going to keep KGC in mind for future home repairs.

Jeff is a great plumber. Unfortunately he has been non responsive. He may no longer be in…read morebusiness as he may have taken a job elsewhere. He was our "go to" but now we must find someone else. Too bad, he was a nice guy.

I called Jeff Guldan Plumbing for an issue with our grinder pump. He called right back, and was…read moreable to come out the same day with his crew. Our issue with promptly fixed, for a reasonable price. The crew was friendly and cleaned up after their work. I highly recommend and will use this company again for any subsequent needs. Thank you.

If you need any drain cleared or pipes done with professionalism hire David. Not only did he listen…read moreto my concerns, he did the job with ease and care, leaving no leftover dirt or mess and only left me with the beautiful sound of water draining into new clean pipes. It was a lovely sight to see. David is a reliable professional hire. Five stars!

Very Pleased with the service, David was professional and had extensive knowledge of the service he…read moreprovided, Rich.