The serviceman finished the project, even though it turned out that our vents went all the way to…read morethe roof. He was very easy to work with and did the job in an excellent fashion.

Updated review:…read more TLDR: Russett sold us a defective unit for $9,000 4 years ago, it is still under warranty, but they want $2,900 to do the repairs under warranty. Do not buy Lennox, do not buy Russett. Full story below. Unit is a Lennox, purchased from and installed by Russett, still under warranty. It stopped cooling in mid June so we made some calls. Russett didn't get back to us the first day, so we called another company to at least get an idea of what we were looking at. They sent a tech out same day and he showed me photos of a cracked coil and leaked refrigerant and oil in the pan. Short version: coil needs replacing. He uses an OEM approved part to get us up and running and says hey, just so you know, Lennox has a rough time with warranty claims. So I call Russett again, thinking that as a Lennox dealer and the original installer they will be able to make this right. I call first thing in the morning and try to describe what's going on, then ask if they can help us navigate the warranty claim process. On the other end of the line is awkward silence. Then a vague sentence about "warranty claims don't really work like that." Ok... then can you explain how they do work? So I say goodbye. I've been confused, but polite and civil the entire time. After all that and getting no help on the phone from Russett yesterday morning, a manager called me back in the middle of the day and said he'd like to "help us out." By this point our AC is out in late June and the temp inside our house hit 94. The manager refused to quantify what "helping us out" meant. Does that mean you'll just come over and fix it? "No, but we'd like to help." I say I will call him back later. In the meantime, our unit is down again, this time on a 109 degree day. So I call our other tech again. He comes by for no additional charge and gets us up and running- the temporary patch on the coil is not the problem! Now there is a cracked fan blade and a bad capacitor! He gets us running in 20 min and says if Russett won't help us he'll give a good deal on the labor to replace the broken parts. Fast forward, I called Russett back this morning. I asked them to quantify what "helping us out" actually means, because now we need three warranty parts replaced. He said the discounted labor rate for a machine they sold us and installed, still under warranty, is $2,900. 30% of the original install price to replace their defective crap. When I laughed out loud at this, the Russett manager said "We don't make them, we just sell them." I replied that maybe they should not be selling garbage to their customers. The other company is helping me with the claim and giving me a dramatically better price ($800) on labor for the repair. Original Review Below: Russet sold us a lemon of an ac unit a couple years ago. Still under warranty but springing leaks in the coil. 500 bucks in from a different company for a temporary repair. Asked russet to help us navigate the warranty and got silence on the other end of the line. Ac not working, no help from russet.

I had 4 companies investigated a random, occasional shut down of my central AC. Only Samson figured…read morethe cause while others tried freon that didn't work and wanted to replace parts for $1100 to see if they might be the cause. Samson found the cause, finding some minor deterioration in the windings of the motor (loss of insulation) but explained we did not need to do anything, and motor could last 2 or more years with the smart suggestion, given motor cost, to wait until it didn't work. Competency, honesty with knowledgeable technicians is a hard to beat combination. I can recommend them without reservation.

This is my number one Choice to keep my Carrier Ac roof unit up to Par…read more Unit installed with the house in 1979. That's a long life. I do my paid Annual tune up with Sampson. Today i have Dylan again and an assistant. They would change my ac house filter at no charge if i have the replacement. But i do it myself every 100 days . ....so its also due this week. ...I get them online now. This is a great Vendor. update later AM. : i needed two areas resealed that might weep or are weeping. And a exposed to the sun/weather insulated wire that finally is cracked and would let in water (rain). So, they offered me a choice i could do it with advice and pictures or let them go back up and finish the three items. So the new house policy is less ladder work for me , so simple decision. Handle it Dylan !! Ok Sir, we're on it.

Spring check up. All was good. I wasn't home, but Dawson is always great. I've had them do a check…read morethe last 3 years. They have a spring special which is nice. Good value.

This is a father and son business that several neighbors recommended. I had obtained three quotes,…read moreone which was significantly higher another that was slightly less. Overall I chose them because of the brands with warranty's. The previous unit was almost 19 years old, so I decided to retire it before the hot summer. The new unit made by carrier puts out very cold air. I actually keep my thermostat a degree higher now because it feels comfortable and at times it feels too cold. I am happy with the price, service and product so far.

Signature Heating and Cooling is my go-to company for HVAC. They explain everything in terms I can…read moreunderstand. Their employees are professional. knowledgeable and friendly and go the extra mile to make sure all my needs are met. Dennis was here the other day on time and completed the work in a timely manner but took the time to explain everything. I highly recommend this company for all your heating, cooling and plumbing needs

We love Signature! We have used them since we moved here in Oct. Always prompt and great…read morecommunication regarding tech status The techs are professional and always very nice. We had 2 new heat pumps installed, the day after we requested them. All done in 5 hours. We heartily recommend Signature!

cool Willys came out today to flush my hot water heater. They called to confirm and they came when…read morethey said they would. the young plumber John couldn't have been nicer and more professional. it was a job well done from the initial scheduling to the actual maintenance. I would recommend them above any other company in Tucson. I will also be using them for my HVAC later this week

Ethan was our service person and he was on time, communicative and thorough. Jumped in the roof and…read morewas finished in a timely manner. Company went through a number of hiccups with service people but I think he's a keeper since his dad Matt worked there too.

Caveat emptor!!!!!…read more Unfortunately, one star is the lowest. If i could, i would make it minus 5. They just charged me $1500 for a motor on my AC cooling fan - the part retails for $150 to $250. Total ripoff!! Won't be calling them again.

Dominick Kafader walked me through the process of how TRANE hvac system was working and described…read morewhat ACS could do for us. We scheduled a day for them to come out and it was great. Brandon showed up. He's been our hvac guy for a few years. Great service !

EMMCo was bought by Done Rite. Dustin at Done Rite knows all about air conditioners and did a…read moregreat job getting our home considerably cooler for a reasonable fair price. Look for Done Rite. They also offer plumbing and electrical repairs and remodel work. EMMCo is now Done Rite.

Edward, the owner, is a real expert in tankless water heaters. After interviewing five other…read moreplumbing companies and countless hours of research, we met with him and he confirmed what I had thought from my previous experience with Rinnai tankless water heaters. His quote and his approach saved us thousands of dollars and the space for the old tank in our small laundry room. That by itself makes me thrilled we went with him. Then his team showed up and did an amazing job of installing the unit, minimizing the damage, and finding the electric source they needed. They cleaned up beautifully, were quiet and inobtrusive while they worked, and performed some "tie off" work like capping the old air gap on the roof and putting a plate over it on the inside ceiling. Could not be more pleased with these guys!

I do not understand what has happen to this company. They installed our AC unit 3 years ago and we…read morehad a great experience. We started having problems with our AC in June and since they installed the unit we were wondering if this would still be under a warranty. They came out and allegedly fixed the problem but the service repair person did not even discuss this with us prior to fixing, we were just sent a bill a few days later. We started having the same problem again, I called, text, emailed and no replies to any of my polite requests to come look at our AC again. So incredibly disappointed and we have never been ghosted by a company before.

Extremely happy with Orozco Brothers service today. Dan and Gabe were responsive and got our AC up…read moreand running on one of the hottest days of the year. They helped educate me on how to trouble shoot and get an understanding of our problem.