Deserves a 4.5. This has been on my restaurant 'to eat' list for at least 2 years now, and I finally did it. Their pizzas are the best I've ever had (!!!) and their wings are decent. The place itself is interesting--must have once been a bank, pretty cool on the inside. You order the food and then they call out your name, so not much can be said about the service. For the best pizza I've ever had, I guess the price was befitting (more than Dominos, less than Woodstock's). Will definitely be returning! read more

So keeping this short, epic fail and way too much attitude from customer service.I had a pizza delivered wrong for the second time and received a most disgusting conversation with a woman claiming Rusty's was in the right!!! All that I wanted was a Chicago style pan pizza, not serious attitude from someone from customer service?? This woman made me feel like I had imposed her and Rusty's corp till the bitter end. My pizza was wrong for the second time, and all that I had asked for was the delivery guy to pick my pizza up and receive my money back... Not an option at ALL!!! I would have to wait till tomorrow for a call back from corporate????!!!! Pizza is not bad, service is horrible, the worst, seriously the worst I have delt with ever, seriously ever!!! read more

How anyone thinks this is better than Ellios pizza is celebrating a little too hard at the local dispensary. Have you ever tasted good pizza before? I'm from NY and the taste was literally laughable. Good service, though. Keep that up, you guys. read more

The food is good and I'd give more stars if it weren't for the staff. First of all the manager finds it necessary to put her relationship on display with a coworker which is totally unnecessary. Also from the times I've gone I constantly see two guys running off together one of them might be a driver since he has the sign on top of his car and when you go inside you just see a single girl inside. Stopped by today as well in the evening and I see the guy cutting pizzas without his hat on and I decided to leave because I didn't want any hair on my food read more

Thin crust with salami and red onion, that's my fav. It's a little pricy at Rusty's, which is why I only gave it 4 stars, but I do love the pizza! I wonder why more places to put salami on the menu? There's no 'pools of grease' and it doesn't give me heartburn like some pepperoni does. read more

Yikes. Cold, fatty chicken wings. When told the server they were cold, the reply was, "what do you want me to do about it?" Pizza just okay. The water dispenser not working, either. We also waited 25 minutes for our food for dine-in. We only ordered a personal pizza and wings. I repeat, "yikes." read more

Rustys longtime patron no more. Pepperoni and chorizo was my favorite until recently. They changed the type of chorizo they used and replaced it with some type of rubbery sausage. Definately not the same. Disappointed for sure. read more

If there was an option for zero stars, I would have selected that option. I've utilized their services multiple times, but only because they have a monopoly on delivery in my neighborhood. My first experience with Rusty's Pizza, I walked into their location in Goleta on Storke and Hollister, and wanted to order a pizza to go. They first told me that the wait was going to be 90 minutes, and that I had to call a phone number to place the order. I was already at the location, why would I have to make a phone call to place the order? They lady behind the counter was rude, sighed, and rolled her eyes, and reluctantly called the manager to ask for permission to take the order in person. Since it was going to take 90 minutes I asked if I could have it delivered, since limitations due to my disability were preventing me from being able to stay for a long period of time. They told me that they could not deliver the pizza, that I had to wait, and proceeded to mock me because my disability was not apparent to them. The rude lady at the counter then proceeded to roll her eyes again, and express another discontented sigh, as she asked the manager if they could deliver. Finally, everything was sorted out, and my pizza was delivered. This time, they did offer a Free Pizza and Garlic Cheese Bread for the inconvenience, but only after I spoke with their call center supervisor (who hung up on me) and called their corporate office number to file a complaint about the whole experience. When I called back to take advantage of the Free Pizza and Garlic Cheese Bread, they had no record of it, and I had to argue the whole situation over again, and after about an hour, they honored it. I had to wait over two hours for a cheese pizza, that was cold, and overcooked, not to mention they forgot the pizza sauce to go with my large cheese bread. I had to wait another 60 minutes to receive the pizza sauce that should have been there in the first place, and for a replacement cheese pizza, that was equally as burnt as the first. So again, I had to go through the process of speaking to their call center, and being treated horribly by their supervisors, and having to speak to their corporate offices again, I was offered another comped meal. When I called to take advantage of the offer, there was yet again no record in the system. The call center continued to mock me, and make fun of my disability, and refused to do anything productive to help with the situation. They kept mocking me, and telling me to call corporate over and over. They refused to provide their information so that I could file a complaint. Finally they promised that the manager of that particular franchise would be giving me a call per my request. I placed an order online for my food. Now, a week later, I placed another order, and proceeded to ask about the call back I was supposed to receive. The supervisor on the line looked up my initial complaint, and proceeded to mock me in a condescending tone about the details of my initial complaint, including the nature of my disability. I told her that she was taking things out of context, and I needed to speak to her supervisor. She refused to provide her name at first, and finally she said her name was Abigail. Another supervisor came on the line, and refused to provide any assistance, and continued to demand that I call corporate into the phone, continuously talking over me, repeating the phone number, mocking me and the nature of my disability. I did not have a way to take the number down, and had to have a friend call to obtain the corporate number for me, so that I could contact them. I left a voicemail explaining everything, now we shall se what will happen. I have NEVER been treated so horribly by a company, and NEVER have I been so insulted. read more

ok. so i wanted pizza. and i have had rusty's before, and it was good. sure, they have expensive ingredients, thus a pricier pizza. But what happened to me this rainy night in january is unforgivable. My roommates agreed to order a thin crust pizza, which i felt i would get more for my money with a personal pan pizza than a few slices of cheese and cracker pizza. Horribly, my personal pizza was about $8 and i got the equivalent of 2 thin slices. My roommates just mocked me as i sat there eating my sorry slices. I'm not sure whether they had made me a thin crust personal or not, i didnt see the receipt. In the end, irony reared its ugly head...i felt totally ripped off and my roommates offered me a slice because they had filled up. One is the loneliest number. read more

We went here yesterday for lunch and we all (4) had the lunch special which was a personal 2 topping pizza and a small salad from the salad bar which looked and tasted great. The lady at the counter was friendly and the price was good. We ate our salads and by the time we finished our pizzas were ready. I didn't have s problem with my pizza but the reason for the 1 star was for my friends pizza which had human hair baked in it and on the bottom of it. And I don't mean an eyelash, I mean 4-5 pieces of head hair 3" long. My first and last time there. read more

I work near El Capitan and I am constantly referring guests to order from here since they are the only ones who will deliver this far out, or at least I did until I was told that they wouldn't come out due to a fire that isn't anywhere nearby when we weren't even evacuated! So disappointing that they either aren't aware of their own community or they simply no longer wish to serve the area. I will no longer be referring those who ask for take out; it's better to simply drive to Isla Vista and eat at Woodstocks or any of the much better restaurants there. read more

fresh made dough with a very nice crunch in the crust. i can't call it a crunch, i think its more of a light crisp on the edges.

Last night I called to place a pick up order, they refused to take a call-in because "they are too busy"... their solution for me was to go place an order in person. What!?!?! You're a place of business, right? I don't even have anything else to say, just wow. read more

best pizza in goleta and iv. woodstocks sucks in comparison and the deliver to iv. try the deep dish!

Cute place. Pizza parlor with brass and frosted windows. Arcade video games. Reminds me of pizza that you would find in the Midwest.

This was by far the worst pizza ordering experience of my life. Why Pizza ordering, and not eating? The person taking our order made no less than 3 different mistakes during our phone order, in a phone call that lasted maybe five minutes. Toppings we didn't request, the wrong crust, mis-interpretation of the pizza's we ordered. Most importantly, Rusty's offers cashews as an option. One person in our party has nut allergies. I mentioned this, because we were worried about cross-contamination on our order. This got translated to the employee thinking we wanted to cancel one pizza and order the one where nuts are an option. In the end we got the order straight, but I just had no confidence that the food was even going to be safe to eat. Called back and cancelled. Ordered from another local place and it was terrific. read more

I took an 8 year old and a 14 year old for the lunch special pizza. We have done this on several occasions, and the kids love that they each get their own personal pizza, made the way they like. They both ordered their pizza with 2 items and wanted BBQ sauce as the base instead of tomato sauce. (this is the only way they enjoy pizza). I was told that they could only get tomato sauce, not BBQ sauce. I explained that we have gotten it this way several times before. We were told that they don't offer it this way any more. I see that some of the pizzas offer BBQ sauce and pointed it out, but again was told that it couldn't be made this way for them. I asked if I could pay additional to have it made with BBQ sauce, but once again told it was not possible. Sadly, we left the restaurant and chose a different nearby restaurant for lunch. I'm sorry to say I won't be able to take the kids here anymore. read more

I normally LOVE coming to Rusty's, what can I say, the pizza is good. But this bad experience has really made me not want to come back. It all started when I asked for a ranch cup. A young woman (who I didn't catch her name) with sandy brown hair was on her phone while her other two coworkers were hard at work. I asked her since she wasn't busy and she simply rolled her eyes and lazily walked over to give me a cup. After, a family, who had been waiting for over 20 minutes for their pizza were shocked to see their pizza fall off the oven (all the while, the woman I had asked for ranch was still on her phone, basically she saw the pizza about to reach the end of the assembly line and did NOTHING to stop the pizza from falling). When the one employee who was actually working realized the pizza fell, the family asked for their refund and proceeded to scorn him. Basically, it could have all been resolved if only the young woman had put down her phone for like one minute to help out her coworker. I am shocked to say the least. And my own pizza didn't get to me until like 25 minutes after I had ordered which was completely ridiculous seeing as it was an individual pizza. The only reason I am giving them 2 stars is simply because the food was good. But the service was horrific read more