Avoid Gateway Autoplex. In August 2025 I purchased a vehicle…read morefrom them and also purchased a service contract for $6,999.00. The same day I brought the vehicle home, a safety-related system (emergency SOS) was already malfunctioning. This was never disclosed prior to purchase. On March 23, 2026, the vehicle had a failure involving a major system module. Repair cost: $2,383.69. The service contract company (Fidelity Warranty Services) denied the claim and refused to provide any written explanation. Because I purchased my car and service contract from Gateway Autoplex, I reached out to them for assistance. I was not expecting Gateway Autoplex to pay for the repairs, but I had an expectation that they would help me pursue payment through the service contract. I expected basic customer support and assistance in navigating the claim, since they sold me this service contract. I couldn't even get that far. Gateway Autoplex was completely unresponsive. I called multiple times, was left on hold, once for 7 minutes, was told someone would call me back, and never received a single return call. The person answering the phone would not connect me with anyone who could help. I even requested to speak with ownership--no response. To make matters worse, shortly after purchasing the vehicle, I was told by the Service Manager that the vehicle had not been properly inspected before it was sold. Because the car sold so quickly, it was not inspected. This experience raises serious concerns: *Selling a vehicle with a safety system malfunction on day one. *Charging thousands for a service contract that does not deliver. *Refusing to provide documentation when denying a claim. *Providing no customer support or assistance after the sale. This dealership took my money and offered no support when there was a problem. They did not stand behind their product. Proceed with extreme caution if you are considering a purchase from Gateway Autoplex.

DO NOT GO HERE. Long story short, they sold me a truck they…read moreknew had bad head gaskets. I know this because I spoke to the original owner. After confronting the manager, I was told, "For what you paid and how old it is, you should have expected it to have a bad engine." Apparently, a $6,700 vehicle they advertised as "runs great" only meant it ran--but not for long. I am now in contact with the Attorney General's Consumer Protection Division and others they have deceived, and we are working together to stop them from taking advantage of more people. Hopefully the state can do something. If you been screwed over or know someone please have them contact the email I set up. fraudgateway@gmail.com.

Showed up this morning as they were opening hoping they could help with my dropped DL that went…read moreunder my parking brake in the center console. Everyone was super nice and helpful and got me straight in about 10 minutes. If I wasn't passing through while driving cross country these guys would be getting my business anytime I needed something.

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

I purchased four KIA vehicles from Billion Auto in Rapid City. I am always treated with respect…read moreevery time visit the company. Todd the GM, Sheldon the Sales Manager and Matthew in finance. Ever since the new management team came in, the business has been so much better!

Tried to sell me KARR security system in a car that has factory state of the art security from the…read morefactory. Two different sales reps told me they put the KARR system in EVERY CAR ON THEIR LOT. BEWARE. They are hacking into factory wiring on every car, used and new, on their lot. This is from their own sales reps. Tried to sell me paint protection for $2400, crappy KARR system for almost $1000, forgot to tell me they only had one $450 smart key for the car. For the love of God, stay the heck away from these guys.

Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

DO NOT BUY HERE Rigs cars so they pass a basic inspection…read more Sells lemons all around. He's in on it with bargain barn who will "look" for the problem but really just charges you for fixes that makes no sense.

Purchased an old 4x4 from him for a very fair price. He was upfront on it's mechanical issues.read more

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

We made a service appointment for a recall, drove our VW to Rapid on our way to CA purposely for…read morethis appointment only to be told the service department gave our part to someone else. We could have driven our more economical vehicle for this thousands of miles road trip had we only known. What a joke, and no offer of accommodation for our inconvenience.

John Steirwalt and Chris Newman have great integrity and thoroughly enjoy what they do. I purchased…read morea vehicle checking out from top to bottom driving it all day. 1.3 miles after signing for the vehicle it had over heating issues! True to their words of "we look out for our customers. We dont want to sell you one car and you hate us. The goal is to go above and beyond for every customer every time no exceptions. That way we know you're taking care of and we can earn your business in the future". Gateway made certain the issue was corrected, placing the customer first. This was totally unexpected, considering this was a used vehicle. Thank you John and Chris!

Anytime storage has a mice infestation! I went to my storage unit today and discovered mice…read moredroppings everywhere, chewed furniture , soiled clothing. They say it has been occurring for 4 weeks and they are trying to handle it. Customers were not notified of this, yet they have been aware of this issue for a month already. There is no support if your things are damage. The whole point in paying for storage is to ensure your things are protected, there is a complete lack of care for customers and damage items. I would not recommend this storage facility, I will be looking to relocate my things ASAP!

We were traveling through Rapid City late in the day and the engine coolant gauge quit working. No…read moreone could get us in so we called AAA's roadside service. They referred us to Anytime who said to come in the morning. They looked at it first thing, did the repairs, and we were back on the road by noon. Wonderful service, reasonably priced and we couldn't be happier. Thank you!!!