This place might do well in New York or elsewhere in the U.S., but the food itself was disappointing. We only went because our friends enjoy it, otherwise there are far better dining options in Puerto Rico. The space feels old, has an unpleasant smell, and overall the atmosphere isn't inviting. It has potential, but it needs a serious update in both quality and ambiance. . read more

The restaurant was clean and the menu looked great. However they were under staffed for servers and bar tenders. The two staff that were working were overwhelmed by customers quickly. We did not receive our drinks or food and decide to depart after being there 45 minutes. Maybe try another day. read more

Xenara was amazing! Her vibe was so warm and welcoming! Overall all the staff were great, the place is clean and cute. Although there's a miscommunication in my order they were fast and kindly fixed it. read more

Ruth's Chris Steak House - Steakhouses Near Me - Carolina, Puerto Rico

This location is now closed. We saw reviews as recent as 2 days ago so walked over from our hotel next door and immediately noticed that the logos were removed off of the doors and lighted signage was flipped. A group of girls behind us were all done up and dropped off by limo to only realize the same. The website states its still open but its not. Please Update. read more

Always a winner! I recently visited the location in San Juan, Puerto Rico and the food was really good and our server was professional and fun. My group had a great time and it was a bonus that the restaurant was located in our hotel. #HappyEating read more

Ruth's Chris Steak House - Bread Pudding with Whiskey Sauce - Steakhouses Near Me - Carolina, Puerto Rico

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I came here because im a Ruth chis follower but unfortunately this Ruth chris does not live up to its USA counterparts. Firstly the vibe was off including the bartender the place needs an upgrade for being located in a fancy hotel. When I went to sit at the bar the bartender asked me if I want sparkling or tap I asked tap and start looking at the menu. She then comes back to me and ask if I want to order anything else other water, like really?! I came to Ruth Chris to drink tap water at the bar?! Anyways I order my fave drink from which is the blueberry mojito so the one star was for the drink itself. I'm glad I chose not to eat there because there was a ROACH coming toward me on the bar which gives the impression this place is not kept up to par yikes! Very disappointed read more

I went with my wife to this location and let me tell you, all those negative reviews I saw must have been written in spite because everything was great! For appetizer we shared the stuffed mushrooms and the crab cake was very flavorful. We also shared a lobster Mac and cheese...... GREAT taste. As the main course we both ordered surf and turf cooked medium and to perfection! The lobster was also perfectly cooked. Our server was very attentive and I saw at least two workers constantly walking around cleaning up tables and picking up empty plates. Next time we come to PR we are definitely coming here again! read more

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We went during happy hour and ate at the bar. We got a steak and the burger with fries. Food was excellent and seasoned just right. Service was excellent with great waiters and staff, kept my water glass full! It was not super busy and it was nice to be able to go out to eat and have a conversation and be able to hear each other. A lot of restaurants are so loud or have music blaring and that was not the case here. Would go back again! read more

Ruth's Chris Steak House - Happy hour dinner menu - Steakhouses Near Me - Carolina, Puerto Rico

Good evening! Good food . I think the portions are a little small for an entree. All the other is great. Real classy and fancy place where you can dress up. The service is mediocre while they're not checking on your table reassonable times read more

Went to this location on our honeymoon for my husband's birthday dinner. We really enjoyed our dinner & our waiter was really attentive. Drinks were very tasty! read more

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Restaurant Review (Ruth's Chris - San Juan 19 JAN 2024) REVIEW CRITERIA A good restaurant is a total experience and a combination of a number of factors. My reviews are scored by examining 10 attributes and ranking them on a scale of 1-5 stars. Feel free to comment on my reviews as well; there's really no such thing as a wrong opinion when it comes to matters of taste and an enjoyable experience. Expectations: The bar is set high for a great steakhouse like Ruth's Chris. Great food, great service and an enjoyable environment. I have dinned at may Ruth's Chris Steak Houses domestically and Internationally. Overall Impression: If you want meat, there is a Burger King close by. Order anything but the steak. I definitely will not dine at this Ruth's Chris location again. As far as my favorite Ruth's Chris in DC overlooking the Capital, I will visit every chance I get. Comments: Flavor: Obviously the most important measurement - when choosing your place to eat animals, this is my main target review section. I take into account the texture, cooking temperature, seasoning, juiciness, etc. Texture: Poor Temperature: Overcooked Seasoning: Poor Juiciness: Poor Review: I do not mind paying $162 for a 40 oz Tomahawk Rib-eye. In fact, I think that if prepared well and the meat quality is the best, $162 is a fair price. I ordered medium rare and it was over cooked. I sent it back so I didn't really get to assess flavor. The manager came over and offered to cook another one. I said sure, please do not over cook it. He quickly came out to inform me that he was out of the 40 oz rib-eye. We agreed to a Cowboy rib-eye. Well, that steak was terrible as well. Tough and extremely poor texture. I would not have rated the second cut of meat anything above select. Being a steakhouse, there was a great expectation for quality. It was non existent. Lastly, as I motioned him over to clear my bill, he was at the bar eating. Come on man! If you are a restaurant manager at a Ruth's Chris Steakhouse, don't sit at the bar and eat. How unprofessional. And for another hot tip, dress like you are a professional. Surf pants or what ever they were looked like you just came off the beach. I feel sorry for the wait staff because there were attentive and did well. Obviously with such an unenjoyable evening out for dinner with my Family of four, I could not tip them. When speaking of my total disdain of the experience that was totally opposite of an enjoyable experience with the manager (in private), he seemed that he was doing me a favor for not charging me for the two steaks that were unfit to eat. I told him he should just comp the whole bill. Anyway, I gave him $300 and we parted ways. Such a shame for Ruth's Chris Steakhouse. They used to be GREAT! Somehow they have to regain control of their franchise locations as they are running the name into the ground. read more

Excellent service, good food and convenient if you're staying at the hotel next door. Highly recommend.

I rarely ever write reviews, but if/when I do, it's because the service or food was either amazing or atrocious, in this case as you can see by the rating, it's the latter. I came in at 5:45pm 45min after they opened, but with enough time to allow the staff to be readied for what is a very hard line of work some nights. As I write this, it is an hour past when I ordered, and it wasn't until 20 minutes ago I asked if bread was being provided. As an industry worker, I always will sit at the bar, there's no need to take a table for one or even two, the bar is the place to be IMO. I asked the bartender about the bread, she was very clearly apologetic and bread was brought within a minute or two. But an hour in I still haven't received my order of a 16oz NY Strip and Au Gratin Potatoes, the part that makes this review necessary for those about to spend a bit more than typical chains, is that the nice couple sitting next to me received their VERY and I mean VERY well done hamburgers already and I've been here a while longer than when they arrived (maybe I should've gone for the burger?). Let's move on to the real problem, I see at least a whole evening crew standing around the bar and galley entrance doing absolutely nothing. This has been consistent of my time in Puerto Rico, the service, it's as stated earlier ATROCIOUS. Everywhere I've been on this island the natives give the impression they're annoyed to have to host and serve the visitors to their beautiful island. While this isn't the fault of Ruth's Chris, or maybe it is for opening here to get some of that tourism money without realizing the nations culture indifference to tourists. UPDATE, she finally checked in on me to asked if I wanted anything else to drink and I just asked simply for my food, the bartender went quiet and said 'oh did order, the steak right?'... I vow to never visit this island again. How does this app not offer zero stars yet? read more

I was here today after a long flight. The service was good and the food was excellent. Kind of a noisy place that pushes you to talk loud even though you're in a restaurant. read more

The food was superb and staff was amazing. The only issue was that I felt rushed because we had a late reservation. Staff started to put up chairs and blow out candles before our meal even came. I understand that the staff may have wanted to get off work, but the restaurant shouldn't allow people to book late reservations if they aren't to fully be able to provide the best service. It was my birthday, I ordered the cake dessert so that "Happy Birthday" could be written on the plate but was told that bc my reservation was late they can't write. read more

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How does this get 4 stars. Vomit bags on planes are more appetizing. All I could taste was pepper on the steak. Bland (it's bland! Gordon Ramsey voice). Drinks awful - margarita was straight alcohol. No flavor. $269 for two people - how can I get my money back??? read more

We always have to find a Ruth Chris if there is one wherever we travel. We visited this Ruth Chris while on vacation and it was great. We are never failed by Ruth Chris and this location was not a let down. Great service, great ambiance, great drinks. The only reason for four and not five starts is that the taste of the steaks did not seem as flavorful as they are in the states. However, food was still great and the staff made sure my girlfriend had a great birthday dinner. read more

Ruth's Chris Steak House - Ribeye w. Blue Cheese crust - Steakhouses Near Me - Carolina, Puerto Rico

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Food: immediately no. Service: 3 stars. Small restaurant, cold lobster tail, their menu needs major work it's hard to even read let alone comprehend too many misspellings read more

Special evening as everything from cocktails to dessert was perfection! Rod, our waiter, provided excellent service with his professionalism and attentiveness! read more

Old fashioned location, a bit sobered for me. Indoor seating with no glass window or view. Service was top notch and very attentive. The lobster brisket had an after taste to it which was atypical for what I usually get. The steaks were grade A+ and cooked to perfection to the term asked. Plates were steaming and boiling hot, keeping temperature of the meat throughout the experience. The potatoes were on the low side of unsalted or unflavored, specially when dipping down underneath the top layer of cheese. The asparagus and the side sauces were delicious. Overall experience and price paid gives a 4 stars. read more

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Got a last minute reservation here for my husbands birthday. Ruth's Chris is typically my go to for my birthday and I love taking my husband out for steak on his birthday, just so happened we were in Puerto Rico this year though. I initially wanted to do something which isn't available in the States but - having been in PR for a week, the food is pretty bland. The food was really good, well proportioned and our server was amazing. The staff was very tentative the entire time we were there! Here's why two stars: The actual location is a bit confusing to get into. It's located inside of a hotel/attached to one. It's not really clear that this is the case until you're walking and just wander into the property. The decor is quite old, it smells of the age of the building instead of the amazing food! It's a little off putting. Then there's the loose tiles in the bathroom! Major slip/trip hazard. I nearly slid walking inside with my heels on. And lastly, in Florida, when you indicate on your reservation that you're there for a birthday, dessert is always added on and comes out with decorations on the plate. Our server did inform us that they no longer do this - which does suck. We were full anyways but the surprise element is what counts and it made the experience a little less than we'd have liked it to be. read more

The service and food was great at this location . I've eaten here several times and I wasn't disappointed . On this visit we had the sea bass , filet surf and turf special , and kids chicken plate . Everything came out prepared as we ordered it . read more

Got to say, was a little hesitant on making this reservation because this restaurant was only rated 3.6 stars and I usually expect 4+ for Ruth Chris quality, but was thankful I did. Everything was as expected from this level of restaurant, the waiter was great, the calamari with peppers was fantastic, and the steaks were all cooked as ordered with great flavor. The wine was also reasonably priced considering the type of place. Would go again read more

The service was excellent and most of all my food was great. The ambiance was very relaxing. I definitely would eat there again...

I love Ruth Chris in central florida. The stuffed chicken breast is the only thing I order along with the sweet potatoe casserole. Its tender moist cheesy and delicious it's enough for two people which I normally always share or have leftovers. However, my friend says everything taste better in Puerto Rico and that was a lie. Ruth Chris surely is not better in Puerto it was a failure. Dry chicken, undercooked chicken, not cheesy. I had to add salt and pepper to give this chicken flavor. Worse restaurant I attended in Puerto Ricom read more

Ruth's Chris Steak House - Outside the restaurant - Steakhouses Near Me - Carolina, Puerto Rico

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Worst filet and lobster tail I have ever had. Both were tough and I couldn't cut with a regular knife without struggling. First time I have ever gone to a Ruth's Chris and it will be my last. Extremely disappointing. read more

Seriously . These are the meanest people ever. They hate everybody. They don't want to serve anyone and they will do everything I can to make people feel like assholes. I've had this experience here more than once and I had it again tonight. It's amazing how far they go to make people feel small, and horrible. I would go anywhere else I would absolutely run from this place and not give them your business. read more

So let's get this out of the way I went to Ruth Chris once in my life and I believed that was enough. When I get invited here I was not excited. I arrive by taxi early so I sit outside in this very comfortable seating area waiting for the rest of the group. We were a party of four for dinner. Once inside we get lead to the worst table in the place. One of my dinner companions spoke up therefore we got moved to corner table to the front of the restaurant opposed to the one at the entrace if the kitchen. The only person that table is good for is the people who work here as they won't walk too far. The table really made the evening as we needed to be able to talk and hear ourselves order lol. The food was delicious and cooked to order ie my steak came out as requested. I wanted to order fish for my entree however we started with a massive seafood tower. Believe me I could have stopped there way too much food. Loved the lobster and shrimp served on ice and ridiculously fresh. For my main course I had a petite filet. Our table shared sides of Brussel Sprouts, broccoli, mashed potatoes. Fries, and my favorite mushrooms. The wine was incredible as well. We couldn't finish so we were able to take the bottle back to the hotel. read more

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If you never been to Ruth Chris your missing out. They steak was EVERYTHING!!!! Like the tenderness of this steak melted in my mouth and grill to perfection. read more

Ruth's Chris Steak House - Ribeye Steak with shrimp and cream spinach - Steakhouses Near Me - Carolina, Puerto Rico

Pros: nice staff, standard old school style steak house. Cons: Standard Ruth Chris - only went because client took us out here. Not a fan of any Ruth Chris - steak and sides are ok but can't justify the prices charged for the quality Final Notes: I would only dine here if a client wanted to dine here but I would not choose to go read more

I wish I could give no stars and still leave a review. The staff is extremely rude, not helpful. They refused to let us know the wait time and just kept saying " No no ". Then we asked if we could just order to go, they shrugged and closed the door in our face. I'll never consider coming here again. read more

Food was delicious! Steak came out medium well instead of medium rare. Our waiter Jesus got it fixed right away. Steak melted in my mouth. Definitely recommend this place if you want a delicious steak. read more

Ruth's Chris Steak House - Bone in ribeye - Steakhouses Near Me - Carolina, Puerto Rico

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Was very happy with the steak that I ordered. Cooked exactly to temperature requested and good service. Would return

Ruth Chris never disappoints. The area was beautiful the service was top tier. Whenever I'm in San Juan I eat at this location. The food was amazing read more

Had the BBQ shrimp appetizer. It was good and the sauce was awesome. Ordered small filet, tornados,and salmon. Steaks were cooked perfectly. Salmon could have used more blackening seasoning and shrimp on salmon were over cooked. The crab cakes were the best I've had in years. The sides really feed two people so don't over order. read more

These sad looking salad ($20) and dry king salmon with 3 small shrimps ($40) weren't what I expected from Ruth's Chris. This location seriously has to evaluate the quality and quantity it delivers to their customers. I'm very disappointed and will never come back. read more

Ruth's Chris Steak House - King salmon and three little shrimps here cost $40. I mentioned multiple times do not overcook the salmon - Steakhouses Near Me - Carolina, Puerto Rico

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Stopped by for happy hour - don't think those menu prices would make anyone smile. From the menu, they have two times listed - it is only from 5-6pm. The prices didn't seem discounted at all. Used to enjoying fab happy hours for $9 at all the Ruth's Chris restaurants I've been to - to include Waikiki Beach. No seas and the regular menu is even more expensive than Hawaii. Ambience, decor and old carpet certainly don't warrant the high prices. Save your money and grab happy hour at fogo de chao. read more

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We have no problem paying good money for good food. The restaurant was connect to out hotel in Puerto Rico as we went. The over cooked our steaks abs the the second time they were rare. We ordered medium and they came out well done. The second time they were medium rare. We we very disappointed being on our honeymoon and this being the first place we ate at while we were there. The service was excellent by the way. read more

Went for a birthday dinner while on vacation. Service was great, but food was not of Ruth's Chris standards. Five steaks were ordered(medium) only one steak came out medium the rest were well done. Steaks were not cooked to perfection and didn't taste like what I'm use to, and I go to Ruth's Chris frequently. My friend ordered Sea Bass and it was overcooked. Definitely expected more than what I got. After all the disappointment the manager offered my party of 6 one desert for the whole table. Our bill was well over $700. Worse experience ever. Don't waste your time. read more

I have been to this Ruth Chris location in numerous occasions. Their quality of the food and the service has ALWAYS been nothing but exceptional. Through the years I have traveled all over the country and the quality maintained at this location through the overall experience exceeds the average already great expected experience. I always get their Filet med-rare with blue cheese or Parmesan crust; it has always been cooked to perfection. The consistency in flavor of everything from the amazing crab stuffed mushrooms, the calamari to their Au gratin side and garlicky mashed potatoes, is incredible (oh, and Oscar style is a must if you're a crab lover). To top all that, yesterday I had the chance to meet Alfonso, the boss, the man in charge of this location, and not only does he maintain a superb quality standard among his staff and their food, but he is simply the nicest, most down to earth and one of the most amazing human beings I've ever met. He made sure my mother had an amazing birthday dinner, and helped set up the surprise that went right after dinner. He went above and beyond to ensure she felt special and even video recorded it for us. These people earn and deserve your business. Anyone looking for an incredible meal served by the most amazing staff in San Juan/ Isla Verde, have to reserve a table at this location. I guaran-effin-tee you'll have a wonderful experience. read more