We arrived around 5:30 PM on Monday for my husband's birthday. It was relatively empty so we were sat at quite a nice table. We decided to order a crab cocktail, even though it wasn't on the menu and there was hardly any lump crab meat. It was mostly a Swedish cabbage mixed in with some crab meat. That was the beginning of a very sad meal. When you're spending quite a bit of money, you expect to at least have quality food. However, the three crabcakes that was my entrée were mostly filling and you could hardly taste the crab As it was my husband's birthday at least he got a decent fillet, which obviously he should have for the money and a very small lobster tail. Suffice to say, I will not be going back there anytime soon, if ever again. read more

One of the better steaks that you will find. Service is impeccable, and the atmosphere is great.

This place is a hot mess. After 30 minutes without even a drink order being taken, we left the restaurant. I had to physically chase down someone just to get water. Very disappointing and a poor choice for lunch on Mother's Day. If you can't live without Ruth's Chris, you should go to the one off of 7. I'm not a fortune teller, but I don't foresee this restaurant lasting long in RTC. read more

Couldn't have asked for a better opening night! We sat at the bar and Jack was beyond attentive and took great care of us. Will definitely be back.. only if Jack is our bartender. & jaden was great as well, he sure knows how to throw those drinks ! read more

Had the pleasure of a business/friend catch up meeting here last night and a quick review. Drinks and service were top notch. Cocktails procured and served were excellent. The low review however is for the Steak. I ordered cowboy ribeye and my company ordered same. Rare. While it came out temperature wise rare, it was severely lacking in flavor and presentation. For $83 price point this may have been a prime cut but not seasoned, cooked and presented well. I've had better higher tasting and presented higher end bone in at Mortons , DC Prime, Capital Grille and Flemings. I think while ambience, service, and mixology were great, star of show( the steaks served) underwhelming. Glad I stopped in but I think I would spend money for better steak elsewhere. read more

My friends and I had a wonderful meal cooked to perfection with great wine and excellent service last night. But one of the best parts was the ability to actually have a conversation! Many restaurants are so noisy you can only hear the person next to you clearly. All six of us had a delightful evening and are looking forward to going back. read more

Our server James was phenomenal! Was attentive, very friendly and professional. Our steaks were cooked to order just how we wanted them and the presentation was lovely! Would definitely recommend this place! And will absolutely be back! read more

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My wife and I celebrated our 31st wedding anniversary at this restaurant last week. We started at the bar for HH -- Jack was an excellent mixologist. We also had the HH Spicy Shrimp appetizer which was excellent. Dinner service was flawless. I don't recall the name of our server (sorry!) but he was very friendly and attentive without being too "familiar" or "hovery." I had the Petit Filet (a perfect medium) and Shrimp and my wife enjoyed the Sizzling Crab Cakes. We shared a baked potato and an order of roasted Brussels sprouts and finished with a complimentary cheesecake. The ambiance was great, service impeccable and food was delicious. Highly recommend. read more

Happy Hour on a Friday. Don't go. Very busy and slow service BUT I'm not so sure that's the staff's fault. What I was most surprised by was the ( I guess bar manager)? She was extremely out of it. The staff was in the weeds and doing their best to catch up and she was just, I can't explain it, it's like she was on Benadryl or NyQuil just not in the present moment. Kinda lost. She took our drink order but never bought the drinks over but most certainly charged us. We of course disputed and left. read more

found this Ruth Chris to be disappointing. This restaurant does not uphold the standards of the typical Ruth Chris steak house. The waiters/ waitresses were very young and poorly trained. The bartenders were clearly inexperienced and unprofessional. The decor was dull- it seemed like they were optimizing the space for capacity. Which in turn made it un-inviting. I couldn't help but notice they don't have a private room for meetings or parties. We started our meal with the Seared Ahi Tuna- it was perfectly cooked, tender and delightful. We then got a "fresh" complimentary loaf which was definitely stale. My date ordered a gamblers old fashion with a cube (which came with regular ice) and I glass of Daou. Our entrees were the most disappointing of all- I got the filet and my date got the Bone in Filet. He requested his be cooked medium well on the bone and I medium rare- his steak came rare and mine overcooked. Our sides were delicious but served cold ( sweet potato casserole and Brussel sprouts) we didn't bother ordering desserts to avoid further disappointment. I don't recommend this specific location if you're looking for an elegant dinner- maybe for casual meal. read more

A complete waist of money as our four filets were prepared incorrectly. The 3 medium rare were served medium & the medium steak served well & had been butterflied an absolute no no in a good steakhouse. The management refused to acknowledge although the end result was displayed on each plate. read more

We were pretty excited of the prospect of a new high-end steakhouse @ RTC, so we gave it try Friday night. The interior design is step backward from the previous Italian restaurant that occupied the space. The bar area has no high-tops and is just boring. As such, we opted to sit outside. It too k nearly 10 mins to get some attention. We ordered a few Stoli dirty on the rocks with blue cheese olives & a Manhattan and confirmed they had blue olives. After a few minutes we were informed they don't have Stoli. Huh ? No Stoli at a high-end steakhouse. LOL. The Manhattan we received was straight bourbon. She said she didn't hear Manhattan. We reordered the martinis with Belvedere Vodka. We received two straight vodkas with a giant lemon wedge. I don't even know what that is. She said she didn't hear "dirty". Keep in mind she wasn't writing anything down. After that botch job we paid for the sparkling water and left. My wife tried to speak with the manager but after waiting 10 mins, she gave up. We walked two blocks to Morton's and had a great meal. If Morton's was worried this restaurant was going to cut into their base customers, they have nothing to worry about. This place is a disaster and a complete disappointment not ready for primetime. We won't be back, ever. The Ruth's Christ in Fairfax is much closer and a much better property in every aspect. read more

Robert was the absolute best! We had a great evening and appreciated all of his recommendations. Will definitely be returning!

Service was superb, drinks were good, steaks were good but recommend bringing steaks to room temp before putting on grill/pan as the steaks were slightly undercooked. Great addition to RTC and so much better than Morton's! read more

I want to start off by saying i was a server for many years so I never complain unless it's really bad. And I love Ruth's Chris. We go to the Fairfax location all the time and the service and food have always been on point. Today, at the new Reston location, that was not the case. It was Mother's Day and they were busy. It was beautiful out so we got a table outside. ONE server was out there; yet the hostesses kept seating people out there. Made no sense. If I was the server I would have been so mad. At one point I think the server had 11 tables. It took 20 minutes for him to come to the table with water. Never got bread...no biggie, it was lunchtime. We ordered wine. Another 15 minutes passed until we got that. Then another 15-20 minutes before he came back to take our lunch order. So for an HOUR we had only received our drinks. It took another 25 minutes for our appetizer. It was the Ahi tuna...no cook time needed at all for that so not sure why it took so long. The tuna was really good. At some point another server came out and I think a manager started helping as well. But it didn't matter for our order....it took over 30 minutes after we got the tuna for our lunch items came. My husband got a chicken Caesar salad and I got a burger. Why did it take an hour for a SALAD and burger? Then the chicken in the Caesar had bones in it and my burger was missing half the toppings it was supposed to come with. I did tell the server so he took it back but he brought back the same burger with the toppings so my fries were then cold. Are you kidding me?!?!?!? This is Ruth's Chris....not TGI Fridays. Yes - it was Mothers Day but again, they should be prepared for how busy they were going to be. The service was awful. This is a restaurant chain that usually provides exceptional service and food. Do better Reston location. That was bad. read more

We are so excited to have Ruth's Chris move into our neighborhood, Reston, VA. They are one of the most upscale dining experiences you could want to add and we are pleased to say, they're doing extremely well; living up to their fine reputation. Our favorite server, Missy, made sure everything was top-notch- both with service and consistent quality of our dinner. Thank you for a great experience. We are excited to come back again! read more

Looking for a nice steak dinner for Mother's Day, we thought we'd try the newly (April) opened Ruth's Chris in Reston Town Center. Reading the other reviews from the lunch service, we should have made other plans. The service is not ready for prime time, and falls dramatically short of the standard Ruth's Chris pricing level requires. Arriving at 5:55pm for a 6:15pm reservation, we were given the option to sit outside. This was a mistake, as it became clear they were unable to provide acceptable service on the patio. 2 waters arrived for a party of 4. No silverware, napkins, bread plates or bread was ever offered or provided. Sodas and cocktails were ordered, required re-confirmation, and only the sodas arrived after 15 minutes, dropped off by a random runner. After another 10 minutes, another server asked if we were interested in wine. We re-asked for our cocktails (Aperol Spritz & an Old Fashioned). After another 10 minutes without cocktails, silverware, napkins, bread plates, bread or even being asked about appetizers or food, we got up and left. After being at our table for over 35 minutes, we had 4 waters, 2 cokes, and nothing else -- not even our orders taken, even though we saw 4-5 wait staff moving about the patio. Doing what, we had no idea. We ended up walking out and going to Mon Ami Gabi. Within 15 minutes of walking in and sitting at a table in the bar, we were sitting with bread, cocktails, silverware, napkins & plates and had our orders into the kitchen. Another 10 minutes later we had our dinners. Ruth's Chris will need to up their game and get their staff trained fully up to their standards in order to last at RTC, where there are many, many other good options. read more

HUGE shoutout to Micheal Love at the new Ruth's Chris in RTC! He is an AMAZING manager with excellent customer service skills. My family recently had an unpleasant experience there and he handled the situation beautifully! i wouldn't have returned if it wasn't for him. I hope the company realizes what a gem they have in him. I'm certain he will rise to the top in no time. Thank you again Mike Love for treating me so well. You are a CLASS ACT!! read more

Had family in town and decided to have dinner at Ruth's Chris given it just opened and we wanted to check it out. Very pleasantly surprised. Our servers name was Nataly and she made our night spectacular. She was attentive, very kind & had great recommendations. The food she recommended was great! They have a great wine selection. The ambiance and decor inside was very refreshing compared to other Ruth's Chris. So much more modern and more alive. Will definitely be coming back with & without my family! read more

Went to this one a couple of weeks ago because Ruth's Chris is a regular for us. This one is closer to where we live. The person who seated us at our table had a toothpick hanging out of his mouth and never spoke or said anything to us. The food took awhile to come out considering we were the only people I could see in the restaurant. Once we finally received our entrees we had to send them back twice. Both our us had to send them back. The first time they were well, well done. The send time they were barely seared. The third time we were so over being there so long and after eating our side dies because they brought those out without our entree. Thinking ok, we can maybe taste them and the steaks will be out. To our surprise no. It was horrible and we will never go back there. I ran into a friend today who wanted to tell me what restaurant in the Reston Town Center not to visit. My friend and her family had the same horrible experience. Do not expect this location to be like any other Ruth's Chris. read more

Let me go ahead and add my review to the mounting complaints about the staff. Tonight my mother experienced a medical emergency at the restaurant (thank God we are back from the hospital and she's totally fine), and while asking one of the hosts to call the ambulance another host made a flippant joke about it and laughed. I'm a reasonable person so in hindsight I can assume he was just nervous. Although I was appalled, I had far greater concerns so I didn't address it. When my mother was being attended to, however, it came to mind when a woman (who I assume is one of the managers) stood next to me. In my emotion I told the woman about the incident. Initially she apologized somewhat, then she proceeded to say it was the first time they've encountered something like that, and everyone handles these things differently. She came off very defensive and dismissive to the woman who's mother is having a medical emergency. Whatever happened to a simple apology and the usual assurance that the person would be counseled? If you can't hire people with a modicum of compassion then please ensure they're moderately sensible and trained. read more