My daughter was in in Tuesday. She was scheduled for a tooth filling. She had an abscess, so she…read moretold them she wasn't going to have the filling done. She just wanted the abscess taken care of. They tried to make her get filling. She said no, she was already in too much pain. The dentist acknowledged the infection, but refused to do anything about it. Refused to even give her antibiotics. We spent 3 hours the next day at Med Express. That Dr. took ten seconds to tell her she needed antibiotics. I have NEVER in 59 years even heard of a Dr who refused to give antibiotics to someone with an infection.

If there was an option to leave 0 stars OR negative stars, I would…read more (This is lengthy so bare with me, or don't, i don't care lol) For starters, I don't normally leave bad reviews, or reviews in general. But after what I was told today by my sister, as a dental assistant myself, I'm completely appalled and utterly disgusted by the sales tactics and lack of empathy with patient care. My sister is 22 years old and was degraded on her teeth during her appoint this morning. She was originally told that "essentially all your teeth are dead and if not, they're going to die soon so" (which after taking a look at her X-rays myself, that's the furthest thing from the truth) My sister was then told she would need multiple root canals and even implants. Dr. Guthrie proceeds to then share with my sister that "those options are rather expensive" and "can you even afford that?" After my sister called me crying about this visit, to say I was in tears and FUMING, would be an understatement. As my sister is very clearly being completely used for a sales tactic and punching bag of the day, Dr. Guthrie proceeds to tell her "a better cost option for you would be dentures". At this point my jaw is on the floor. This whole appointment was completely unprofessional and shows that Dr. Guthrie is just money hungry. As if this visit isn't horrifying enough, all while this is going on, my sister is crying hysterically and on the verge of a panic attack, and Dr. Guthrie had absolutely NO sympathy whatsoever and even made a joke "dentures at 22? wow what do you think about that?" Well, considering she was hysterically crying the entire appointment I'd say she didn't like the idea. She's young, alone, without her parents, knows nothing about teeth and this is the way you treat a patient? This is the reason people don't go to dentists in years. All it takes is one traumatic visit like this one. If you have dental anxiety please avoid this place. Or it will give you a reason for dental anxiety. I would never let Dr. Guthrie near me or my family or anybody I even remotely liked for that matter. I have not been to this location and I never will. I called on my sisters behalf and requested her records immediately. The PSR was kind the FIRST time I called and assured me she would send me her chart along with her x rays immediately. A little more than an hour and a half goes by and I have received nothing. I then leave my own procedure to call again and ensure I get these records because there's no way in possible hell that my 22 year old sister needs dentures. When I called for the second time, the PSR was rude and seemed annoyed I was asking about something that legally, they have to give you upon request. Once I asked about the chart and x rays that had not been sent she said "I literally just sent them to you 6 minutes ago"..... Well unfortunately you told me you would send them immediately so... immediately and 2 hours later are two completely different things. After FINALLY receiving my sisters X-rays, she has healthy bone, healthy teeth and maybe a couple cavities. I got no chart, no notes, nothing else that I requested. But it didn't take much for me to realize James River Dental is nothing but a sales tactic. Do better for your patients. This was absolutely disgusting and I hope other patients aren't treated this way.

Our family has been seeing Dr. Patel for years and my kids love her! I am excited that she just…read morerecently opened her practice in Midlothian as this new location is SUPER CONVENIENT! Dr. Patel has a very gentle manner with children and always gives top notch care and attention to detail. The staff is super friendly and courteous too!

The staff are so incredibly nice from the second they pick up the phone or you enter the building…read moreuntil you hang up or leave the building. They treat us like family and have been so patient with my anxious daughter. Our first dental visit 4 years ago, my daughter was inconsolable- scared of everything, kicking, screaming, crying. The staff remained calm and patient while I was tempted to never show my face again My daughter now runs inside because she can't wait to see her favorite hygienist. Dr. Victor is so gentle and explains everything he's doing so it's less scary for the littles. My kids leave with a whole bag of goodies, reward coin and a bubble dance party! They know what they're doing there. So grateful to find a group of folks that love what they do and meet us where we are.

THE best dentist in the world works here! Dr. Campbell. And in case having the perfect dentist…read moreisn't enough to go here? He's got the most amazing staff to boot! There's a wonderful family feeling there you just can't find elsewhere. And their genuine compassionate, caring manor shines through. Dr. Campbell and staff, always goes above and beyond to make you feel not just comfortable, but happy. Who thought you'd find this type of atmosphere at a dentists office??

Super thorough, friendly, helpful, honest…read more They have their own anesthesiologist on staff so if your child needs to go under, he can go under first thing in the morning and not have to wait until noon (which had been the policy of dental offices in northern Virginia.) They gave him a teddy bear which he still loves and carries around. I finally went myself and thought they did a great cleaning and checkup. They gave lots of great advice on dental care for me and my infant.

I wish I did my research first before choosing this practice for my son. The best part were the…read moreladies in the office were friendly. The Dr. is condescending. I dont recommend this practice. Braces arent cheap and there are plenty of other practices to choose from. Please do your research

The ladies at this office where very very sweet and welcoming , so I had a good feeling but as soon…read moreas the orthodontist came in the room my whole mood shifted. He wasn't very warm or welcoming , honestly I got that nasty feeling like he wasn't really interested in helping me . he felt around my mouth a little and laughed at what he saw . the ladies at this office are so sweet and would be the only reason I ever went back , and although my mom said she'd pay up to three thousand of it idk if i'm willing to pay anything to an orthodontist of his demeanor. 3 stars bc it was clean and his staff was professional.

Here with another update. My son had to have some fillings done and unfortunately reacted poorly to…read morethe in office liquid sedation. Dr. Braxton was able to do 2 fillings and then had to stop the procedure and recommended we finish the rest at the hospital under general anesthesia. As you can imagine, my anxiety was through the roof thinking about this. They got me my total and said it was due before the procedure in 2 months. So, the day came when we brought my 3 year old to St. Mary's for the fillings. Dr. Braxton was about 5 hours late. We were told to be there at 8am, and they did not start on Jalen until after 1. He couldn't eat the entire time. I was worried about him getting hungry or restless and I hadn't accounted for having to pump for my infant, so this significant delay really had a negative impact on our experience. We never got any updates from her. I went up to the secretary of the surgical area and all she told me was that "Dr. Braxton was behind". No approximate timing or anything. When the time came to take him back, they did a good job of making sure we were comfortable and checking him over. Dr. Braxton came in briefly beforehand to talk to us, and then off he went. Here's why I'm taking off 2 stars. After Jalen came out of anesthesia, he had a horrible, croupy cough. The nurses took care of him and gave him a treatment, but we were still sent home after one nurse mentioned "oh yeah, he was a little congested going into surgery". We ended up at the ER the very next night because of his cough and breathing. Turns out he had a bad case of croup. I want to know... 1) Why wasn't this detected before surgery? 2) If the nurse noticed he was congested, why did Dr. Braxton follow through with it? 3) Why didn't we receive updates while waiting that insane amount of time before surgery? I just have so many questions. And, a lot of this probably wasn't Toothbeary's fault, but some of it I feel like they could have handled better, like the communication and timing. Although pediatric dentists have nice touches for kids, I think I may just start bringing him to our regular practice to make life a bit easier after this mixed bag of an experience.

My children had the best experience visiting Toothberry! From the time we stepped in the door...to…read morethe X-ray photos taken, we were treated with respect! The wait time was short & the process for 3 kids was less than one hour! Dr. Braxton and her team are amazing, my children will definitely return. Thank you for such great service!

The staff and the dentist were amazing!!! I highly recommend. My appointments were always on time…read moreand the billing was accurate.

I have nothing but good things to say about Horsey Orthodontics! They have always been good to my…read morekids. Friendly staff and professional.

I took my 3 year old son to the dentist for the first time. We had an appointment for 11:30 and we…read morewere called back at 11:31. The hygienist was so sweet and made my son feel very safe. I had to hold him in my arms because he's not ready to sit in the chair by himself. He had no cavities and Dr Crowell was amazing and very helpful. I highly recommend this practice. See you guys in 6 months.

Love Dr. Cronly but her front desk appointment staff were extremely rude. She wasn't even trying to…read morebe kind. Made making an appointment to get an extraction more difficult than needed. Customer Service is terrible!

My daughter is a former patient of Dr. Chip. While at his Monument Avenue office today, I have to…read moresay kudos to him and his staff for the extra measures they're providing to keep the office staff and patients safe. This is by far the cleanest medical facility that I've been to since the pandemic. Furthermore, all the staff had on masks, face shields, and PPE garments over their clothes. The staff are friendly and smiled. I'd recommend Dr. Chip for his has patience with the children and get to know them which is great. This is not to say that he doesn't get to know his adult patients because he does. If you, your children, or someone you know needs an orthodontist, then don't hesitate to contact Dr. Chip and his staff. There's a 10% military discount.

They are being vigilant with keeping patient safe during this scary time with covid concerns…read more They are great about sending a reminder of the appointment via text or email. Then they ask you to text when you arrive, and you stay in the car until they text you to come inside. Everyone is required to wear their mask and maintain distance. They also take appointments by text. I just love the Dr's and staff here, this is a very pleasant group and their processes make it so simple and easy. They've taken great care of my daughter and her teeth look great! We just got her braces removed after 3 yrs and were getting her retainer now.