I wish I did my research first before choosing this practice for my son. The best part were the…read moreladies in the office were friendly. The Dr. is condescending. I dont recommend this practice. Braces arent cheap and there are plenty of other practices to choose from. Please do your research

The ladies at this office where very very sweet and welcoming , so I had a good feeling but as soon…read moreas the orthodontist came in the room my whole mood shifted. He wasn't very warm or welcoming , honestly I got that nasty feeling like he wasn't really interested in helping me . he felt around my mouth a little and laughed at what he saw . the ladies at this office are so sweet and would be the only reason I ever went back , and although my mom said she'd pay up to three thousand of it idk if i'm willing to pay anything to an orthodontist of his demeanor. 3 stars bc it was clean and his staff was professional.

As most people are, I am guilty of not wearing my retainer after having braces as a kid. As a…read moreresult, my teeth started to shift and turn inwards to the point I started to notice and seek help to fix my smile. I did a lot of research on orthodontists and one of them quoted me an insane price for Invisalign and indicated my teeth would need to be pushed outwards before being able to be fixed and I couldn't just fix my crooked teeth, I needed to fix my entire alignment. I went to Dr. Bates for a second opinion and he assured me that fixing my crooked teeth alone was absolutely possible and he would do it for me for an incredibly reasonable price (and he worked with my time constraint for moving!) It was no brainer that I would go with him for my treatment. It only gets better, however. Him and his staff were absolutely incredible, nice, and insanely knowledgeable. So incredible, in fact, that after my round of Invisalign I came back of my own accord to completely align my teeth and fix my TMJ. I have no words to describe how incredibly overwhelmed I was that Dr. Bates helped stop the constant pain I had in my jaw and ear from the TMJ. I felt like crying tears of joy because it was absolutely affecting my everyday life. Although, my TMJ isn't completely gone, the everyday pain is no longer an issue. I cannot thank Dr. Bates and his staff enough for completely changing my life. Thank you from the bottom of my heart. If you're contemplating an orthodontist, I urge you. Please look no further. Bates Orthodontics is where you need to go.

Dr. Bates and his team really went the extra mile for us! We suffered a broken braces bracket while…read moreon vacation in Richmond. This happened late on July 3rd and I knew everyone would be closed on July 4th for holiday festivities. I called 4 highly rated orthodontic practices and left messages at each. Dr. Bates' practice was THE ONLY ONE to return my call! I was so grateful for their timely and kind response. Abbey cheerfully answered my questions, explained the process, and set up the appointment. We arrived at a building tucked conveniently off Broad Street. We were greeted and my son promptly decided to start playing the free Pac-Man machine! The waiting room was large, clean, and well decorated. We were in and out in about 5 minutes. The small gesture of fixing the bracket for a kid you'll never see again really won me over. Thanks for being faithful with the small things! It really adds up to an impressive business model.

We love Dr Mei and Dr. Pratt. They are very friendly and sweet. Both of them, as well as their…read moreassistants are very gentle, which is especially important when you have a young patient like my daughter. She was 7 when she first came in. They were very accommodating and conscientious when we had a problem with the expander they had installed. One of the bands had become unglued and they brought us in on a day when they weren't officially taking appointments so they could fix it. Now J has braces and she actually likes them! We are on our way home to check out her new glow in the dark bands!

Love Doctor Pratt! The work she did on my daughter's teeth was amazing and she was super friendly…read moretowards my daughter. The staff is great and they work well together I have never had a problem here!

We love Commonwealth! We scheduled our first sit down visit for our daughter's 13th birthday. The…read morestaff presented her with a balloon bouquet and welcomed her wholeheartedly. She felt like she was already a part of the family. Our financial budget was set up easily and efficiently to help us afford everything with amazing ease. It was nothing like pulling a tooth! We have accidentally missed a couple of appointments and the staff never huffs when we call and apologize and they quickly accommodate all of our needs. 100% recommend and I plan to get my dental needs in order so that I may become a future client as well with my daughter. We are 2 months and 10 days into our relationship with these braces and they have made a drastic change to her appearance and confidence already!

Dr. Beyer and his staff have treated both of our kids with fantastic results! Our daughters last…read moreday in braces was TODAY!!! We (she) couldn't be happier with her smile and treatment. Thank you for taking such great care of their SMILES over the years!

My daughter is a former patient of Dr. Chip. While at his Monument Avenue office today, I have to…read moresay kudos to him and his staff for the extra measures they're providing to keep the office staff and patients safe. This is by far the cleanest medical facility that I've been to since the pandemic. Furthermore, all the staff had on masks, face shields, and PPE garments over their clothes. The staff are friendly and smiled. I'd recommend Dr. Chip for his has patience with the children and get to know them which is great. This is not to say that he doesn't get to know his adult patients because he does. If you, your children, or someone you know needs an orthodontist, then don't hesitate to contact Dr. Chip and his staff. There's a 10% military discount.

They are being vigilant with keeping patient safe during this scary time with covid concerns…read more They are great about sending a reminder of the appointment via text or email. Then they ask you to text when you arrive, and you stay in the car until they text you to come inside. Everyone is required to wear their mask and maintain distance. They also take appointments by text. I just love the Dr's and staff here, this is a very pleasant group and their processes make it so simple and easy. They've taken great care of my daughter and her teeth look great! We just got her braces removed after 3 yrs and were getting her retainer now.

I loved my experience here versus any other orthodontics I've been to. Everyone who worked there…read morewas very friendly, nice, and showed that they cared. The head Orthodontist personally related to my mouth situation which made me feel better knowing that she knew what to do and I was in good hands. Overall, a great experience at Short Pump Orthodontics. If I needed more work done, I'd go here again.

LOVE,LOVE,LOVE these guys !!! I highly recommend them! Dr. Sachno explains every clearly and…read moredoesn't talk down to you. Everyone is friendly!

My daughter was in in Tuesday. She was scheduled for a tooth filling. She had an abscess, so she…read moretold them she wasn't going to have the filling done. She just wanted the abscess taken care of. They tried to make her get filling. She said no, she was already in too much pain. The dentist acknowledged the infection, but refused to do anything about it. Refused to even give her antibiotics. We spent 3 hours the next day at Med Express. That Dr. took ten seconds to tell her she needed antibiotics. I have NEVER in 59 years even heard of a Dr who refused to give antibiotics to someone with an infection.

If there was an option to leave 0 stars OR negative stars, I would…read more (This is lengthy so bare with me, or don't, i don't care lol) For starters, I don't normally leave bad reviews, or reviews in general. But after what I was told today by my sister, as a dental assistant myself, I'm completely appalled and utterly disgusted by the sales tactics and lack of empathy with patient care. My sister is 22 years old and was degraded on her teeth during her appoint this morning. She was originally told that "essentially all your teeth are dead and if not, they're going to die soon so" (which after taking a look at her X-rays myself, that's the furthest thing from the truth) My sister was then told she would need multiple root canals and even implants. Dr. Guthrie proceeds to then share with my sister that "those options are rather expensive" and "can you even afford that?" After my sister called me crying about this visit, to say I was in tears and FUMING, would be an understatement. As my sister is very clearly being completely used for a sales tactic and punching bag of the day, Dr. Guthrie proceeds to tell her "a better cost option for you would be dentures". At this point my jaw is on the floor. This whole appointment was completely unprofessional and shows that Dr. Guthrie is just money hungry. As if this visit isn't horrifying enough, all while this is going on, my sister is crying hysterically and on the verge of a panic attack, and Dr. Guthrie had absolutely NO sympathy whatsoever and even made a joke "dentures at 22? wow what do you think about that?" Well, considering she was hysterically crying the entire appointment I'd say she didn't like the idea. She's young, alone, without her parents, knows nothing about teeth and this is the way you treat a patient? This is the reason people don't go to dentists in years. All it takes is one traumatic visit like this one. If you have dental anxiety please avoid this place. Or it will give you a reason for dental anxiety. I would never let Dr. Guthrie near me or my family or anybody I even remotely liked for that matter. I have not been to this location and I never will. I called on my sisters behalf and requested her records immediately. The PSR was kind the FIRST time I called and assured me she would send me her chart along with her x rays immediately. A little more than an hour and a half goes by and I have received nothing. I then leave my own procedure to call again and ensure I get these records because there's no way in possible hell that my 22 year old sister needs dentures. When I called for the second time, the PSR was rude and seemed annoyed I was asking about something that legally, they have to give you upon request. Once I asked about the chart and x rays that had not been sent she said "I literally just sent them to you 6 minutes ago"..... Well unfortunately you told me you would send them immediately so... immediately and 2 hours later are two completely different things. After FINALLY receiving my sisters X-rays, she has healthy bone, healthy teeth and maybe a couple cavities. I got no chart, no notes, nothing else that I requested. But it didn't take much for me to realize James River Dental is nothing but a sales tactic. Do better for your patients. This was absolutely disgusting and I hope other patients aren't treated this way.

Dr. Regimbal... where do I start. The short review: This practice is AWESOME. Most up to date…read moretechnology, free wifi, a staff full of helpful bubbly personalities, on time appointments, interest free financing, and thorough care. The details: we went over several treatment options at my complementary screening. I never felt pressured to go with higher options or anything like that. Additionally I was told I would be getting only partial braces. Keeping my treatment and cost at a minimum. Every visit was prompt, speedy and my treatment plan was even shorter than expected. 8 months later my teeth were straight, my braces were off and I was presented with an array of choices for my retainer. Nearly 6 months later and less than optimal retainer usage, my teeth are still perfect. You really can't lose at this office!

I wanted to add an update to this review. Last night I…read morereceived a call from Dr. Regimbal regarding my experience. She was very apologetic for the experience and assured me this was not the standard of service her clients usually received. She understood why I was upset and would not be a customer. I really appreciated her calling me to discuss... I was actually shocked. She didn't try to sway me to give her practice another chance or anything like that. She just wanted to apologize. She sounded sincere in her apology. It takes a lot of chutzpah to call and attempt to resolve a situation and I truly appreciated it.